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/ EDITOR’S NOTE DEPARTMENTS 4 ENTRANCE More Choices Than Ever By Gary Means, CAPP

6 5 THINGS Free DEI Resources 8 THE BUSINESS OF PARKING Protecting Parking Patrons’ Personally Identifiable Information By Michael Ash, Esq., CRE

10 THE GREEN STANDARD Where Is My Happy City? By Sam Veraldi, CAPP

12 MOBILITY & TECH Life After COVID By Roamy Valera, CAPP

16 DIVERSITY, EQUITY, & INCLUSION Anti-racism at Work: Honesty, Support, and Commitment By Reachel Knight

18 PARKING & MOBILITY SPOTLIGHT Adapting to the New Normal of Shuttle Service By Stan Bochniak and Jim Norris

22 ASK THE EXPERTS 47 IN SHORT 49 AROUND THE INDUSTRY 52 PARKING & MOBILITY CONSULTANTS 54 CALENDAR 56 ADVERTISERS INDEX 57 IN CASE YOU MISSED IT

Going Electric OUR LAWNMOWER ENGINE is making terrible sounds

all of a sudden. It’s pretty old and its value is less than the cost to fix it, so we’ll probably be shopping in the not-too-distant future. And thanks to advances in battery range and effectiveness, it’s realistic to expect we’ll buy an electric machine. Even a year ago, I’m not sure we’d head in that direction, but the technology has come an amazingly long way and an electric lawnmower is more than enough to take care of my little, suburban yard. Now that we’re both permanently working from home at least some of the time, I’m confident we’ll make a similar decision for our next car. I’m seeing electric vehicle chargers everywhere—my bank has two, my grocery store has four, the county parking garage near our favorite restaurants has a whole bunch, and our newest town center has a row in each of its three garages. More and more home garages in my neighborhood glow blue at night with Tesla charging and it’s not at all unusual to see cars plugged in when we’re walking through town. What seemed like something out of the Jetsons a decade ago is happening and happening fast, thanks in large part to the parking industry. Experts from IPMI’s Planning, Design, and Construction Committee address the big questions about EV charging, the industry, and the future in this issue, starting on p. 34. Their individual perspectives are fascinating and together, offer something of a guide to planning for an electric transportation future—cars to buses and transit and beyond. I learned quite a bit and hope you will too. Thanks to them for participating. We also address diversity, equity, and inclusion in this issue with an eye-opening column on p. 16 and our Ask the Experts department on p. 22. It’s a brain-stretching topic that can be uncomfortable, but it’s important that we all keep growing going forward. I’m proud to work in an industry whose members are doing just that and I look forward to hearing and learning more in the months and years ahead. I’d be remiss not to remind you registration is open for the 2021 IPMI Parking & Mobility Conference & Expo, Nov. 29 - Dec. 3, in Tampa, Fla. We’ll have a lot more to share there and I can’t wait to see you. Capacity is, of course, limited and I encourage you to save your spot sooner rather than later. With that, it’s time to cut the grass. Again. Thanks for reading. Until next month…

Kim Fernandez, CAE, editor fernandez@parking-mobility.org

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