Parking & Mobility, July 2021

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ASK

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EXPERTS continued...

Scott C. Bauman, CAPP

David Carson Lipscomb

Christina Jones, CAPP

Manager of Parking & Mobility Services City of Aurora, Colo.

Curbside Management Planner District Department of Transportation (DDOT)

Parking Analyst Walker Consultants

Parking, transportation, and mobility programs should recognize and understand that the traditional employee/ employer parking paradigm has shifted due to the pandemic. As a result, programs should embrace the new normal of working from home (and hybrid working) and make the administrative, operational, and technology adjustments necessary to meet the needs and demands of these new norms and to ensure their organization stays relevant and effective.

The COVID-19 pandemic forced people, businesses, governments, and institutions to find creative new ways to do everything. Solutions continue to blossom as we discover that our fears about change were perhaps misguided. The big, scary ideas you have for improving how you deliver services probably pale in comparison to the crises we have all endured and continue to manage. Your clients are probably already doing it, so meet them where they are. Dust off your risk management toolbox and step out there and do something outside of your typical parameters.

Parking professionals have proven their ability to be agile in responding to their communities’ needs. Carry this creativity forward in developing flexible options that meet the changing needs of the populations they serve. Whether used for short-term vehicle or mobility device storage, e-commerce pickup, or café seating, the curb remains a high demand asset that should be managed effectively.

20 PARKING & MOBILITY / JULY 2021 / PARKING-MOBILITY.ORG

Ben Wesley, CAPP Market President, Nashville Premium Parking When market demands change, savvy service providers will design products for the new demand, such as flex monthly parking and a la carte/on-demand specials for business accounts. Keep customers first and everyone wins.

Casey Jones, CAPP Senior Parking and Mobility Planner DESMAN My best advice is to avoid treating every person and every situation the same. This may be difficult especially with public institutions but the simple fact is that each person and function they play will need careful consideration with respect to how much or how little office time is needed. Some will thrive in a remote environment while others will struggle or fail. so a one-size-fitsall approach will simply not work.