Parking & Mobility, July 2021

Page 17


The challenge here is that as humans, we’re designed to be impatient from the moment we arrive. Babies instinctively communicate their immediate needs for food and comfort. We have the ability to make a conscious choice to react to situations we encounter with less anxiety and impatience. Good things can come to us when we realize our reaction is a choice. When we can do this, we’re happier and potentially healthier for it. It takes time to change our threshold for feeling impatience, but statistics show we may live longer—for ourselves and for our loved ones. 2. Recognizing your ability to positively influence the impatient reactions of others. If we can learn to help ourselves to react with less impatience, we’re better able to handle situations in which others become impatient in their dealings with us. At a minimum, we can be less reactionary to their stress and impatience. Customers often respond with impatience based on their feelings of anxiety. They may perceive they’re being given the runaround or feel like they have no control over an imposed situation. Make it a habit to ease customer anxiety by helping them to better understand what is happening, what options they have, and any related time frames that may apply. It sets a good example for the customer as well as anyone else that may be watching your interaction.

MeyparUSA, innovative Parking Access and Revenue Control Systems manufacturer. We provide complete solutions tailored to your needs, with local support and complete service in the US. Every kind of parking facility imaginable, office buildings, hospitals, airports, mixeduse buildings, and high-volume lots. Everything in one place, we manufacture all of our hardware, and design and implement all of our software and firmware, including our on-cloud solution, Nexus. We seek to streamline and optimize control of your parking facility, its management, productivity, and security. Our differentiation and competitive advantages enable you to improve the level of service, while exploring new business opportunities.

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Happiness A final thought on this: We cannot be impatient and happy at the same time. It takes a conscious decision to not allow ourselves to be pulled into the vortex of anxiety and impatience of those we encounter. Our quality of life can improve when we choose to react with patience. My two cents? Definitely worth the effort. ◆ CINDY CAMPBELL is IPMI’s senior training and development specialist. She is available for onsite and online training and professional development and can be reached at

MEYPAR USA Corp. 21755 I45, Building 11, Suite D · 77388 Spring, Texas Tel.: +1 346-220-4619 (Sales) www. ·

*Dealer territories available, call to inquire!