Diamond Parking Using Parker Technology’s Customer Service Solution PARKER TECHNOLOGY’S customer service solution is successfully providing live customer service support for K Street Garage, a Diamond Parking facility in Anchorage, Alaska. “Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers, and our operations team,” says Greg Harrison, city manager, Seattle Garage Operations. “We are excited to grow our relationship with Diamond Parking,” says Brian Wolff, CEO & president of Parker Technology. “When our customers ask for our help in more facilities, we are always grateful. It speaks to the strength of our software platform, and the value of our call center services.” Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.
WGI Hires Marcía Alvarado as Tampa Structural Market Leader National engineering design and professional services firm WGI, Inc. is proud to announce the hire of Marcía L. Alvarado, PE, as its new Tampa structural market leader. Tampa is one of WGI’s most significant locations and a pivot point for both Florida and WGI’s national presence. Alvarado will be responsible for all aspects of WGI’s structural engineering practice in the Tampa Bay region, including client interaction, recruiting, and developing team members, while overseeing her department’s production and business operations. She provides a unique skill set including structural engineering utilizing the latest Building Information Modeling (BIM) for coordination as a project manager, along with 16 years of structural engineering experience and project management of new construction and renovation in healthcare, commercial, higher education, multi-story residential, federal, aviation, and parking garages. “I’m proud to join WGI and apply my experience to its continuing expansion in the Tampa Bay region,” she says. “This is a major step forward for both WGI and me, and I’m excited to start building – both our team and projects.” Marcía is also experienced in restoration construction and forensic engineering investigations; analysis for existing buildings for seismic, wind, and AT/FP blast resistance; and progressive collapse upgrades, including National Technical Reviews for various FEMA programs. She is licensed as a professional engineer in Florida, New York, and North Carolina. Arnaud Thibonnier, PE, SE and Director, Structures + Parking, says, “Marcía is key to WGI’s significant expansion of our Florida Structural and Parking platform, helping our focus on growth and synergy utilizing her high profile in the Tampa Bay region.” “Marcía’s wide-ranging experience and her activism are a perfect combination for WGI,” adds WGI Vice President/Buildings Shad Shafie. “Her commitment to mentorship, leadership, and inclusion are vital to WGI.” “One of our over-arching objectives is to be a great place to work for our associates,” adds Senior Vice President/Transportation Nancy Clements, PE. “To that end, Marcía will be among a select group of firm leaders who will renew and grow our diversity and inclusion efforts. Her DEI expertise will be a huge asset for WGI, and I’m really looking forward to working alongside her in those efforts.” Alvarado is a graduate of Leadership Tampa Bay, and serves as its Diversity and Inclusion Chair for the Board of Directors. She served on the Board of Directors as President/Vice Chair for ACE Mentor Program of Greater Tampa Bay, and has been a part of the program since its inception. She received the University of South Florida (USF) College of Engineering Young Alumnus Award, and named a “Top 40 Under 40” by the Building Design + Construction, a national architecture, engineering, construction (AEC) industry publication, as an emerging design professional. She also created a consultancy geared toward Diversity, Equity, and Inclusion consulting in 2020. Alvarado graduated from Florida Institute of Technology with a degree in civil engineering while playing collegiate basketball, and then started her career in structural engineering in New York City. She received her master’s degree from the University of South Florida.
PARKING-MOBILITY.ORG / MAY 2021 / PARKING & MOBILITY 45