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uslve Pay-by-Cell

 and John Dorsett, AICP

and subsequent revenues are down, and cities are scrambling to balance operating budgets. Pay-by-cell provides a higher level of customer service than parking meters. Visitors do not have to fumble for coins. Pay-by-cell allows contactless payment, a desirable feature during a pandemic. Time can be added to the parking session remotely and without a visit to the parking space. Payment can be made from the comfort and security of one’s personal vehicle as opposed to standing on the street. There are several arguments for not making the change, but these arguments are diminishing with time and may no longer be valid reasons for cities to not take the plunge and enjoy the cost savings and improved customer service levels that pay-by-cell phone offers. Concerns include the fact that pay-bycell can be a frustrating experience for the “technology-challenged” among us and also requires that one have a cell phone. The following counterarguments are offered to those who may advocate for the status quo: ■  Cell phone ownership and smartphone usage are at all-time highs and ownership differences by income cohort and ethnic groups are immaterial. ■  While a small percentage of people are unable to secure the credit required for a cellular phone,

PARKING-MOBILITY.ORG / MAY 2021 / PARKING & MOBILITY 31

Profile for International Parking & Mobility Institute

Parking & Mobility, May 2021  

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