Page 1

Around the


Newsletter for Thenew Residents

Autumn Edition

STOP PRESS Planning Permission for our London Road/Green Street Development has been approved

Full Story Page 7

1979 - 2009

Celebrating 30 Years of Thenew In 1979 A pint of lager cost 40p

A litre of petrol less than 23p A loaf of bread 29p A packet of 20 cigarettes 58p

In 2009 A Pint of lager costs £2.75 Litre of

Petrol £1.03 Loaf of Bread 80p A packet of 20 cigarettes £5.50

Thenew Housing Association began life in October 1979, starting in a small basement office in Anderston with one member of staff. Founded to provide development and management services to associations that were too small to employ their own staff, Thenew has grown into an organisation of 65 staff owning some 2,800 properties across Glasgow with a management committee made up of 18 volunteers. The move to the EastEnd in 1995 meant that we became the landlord to some 1450 tenants and since then have acquired further properties through both our new build programme and transfers of stock. At the heart of our work during these 30 years has been our commitment to rebuilding communities and to supporting local people in their efforts to improve the areas they live in.

2 CONTENTS Page 2 Welcome

Page 3 Annual General Meeting Page 4-6 Technical Update Page 7 Development Update Page 8-13 Around the Areas Page 14-15 Gala Day Roundup Page 16-17 Garden Competition Page 18 Supported Accommodation Page 19 Wider Action Page 20-21 Credit Unions Page 22 Student Finance Page 23 Policy Review Page 24 Community Conference

WELCOME BY CHARLIE TURNER CHIEF EXECUTIVE Welcome to our latest newsletter which celebrates our 30th anniversary (See pages 14 & 15). We hope you enjoy this edition. Our 4 newsletters a year are a way of trying to keep you up to date on the work we do and we try hard to cover most of what we have been up to. We also have a website with news on it. There might however be things you want more information on, or perhaps you want to know about something we haven’t covered in the newsletter. If that’s the case then just ask! It’s as simple as that. I will make it my business to answer any questions you have. All you need to do is either E-mail Text 07919 304124 Phone 0141 550 7210 Write to 83 Green Street, Glasgow. G40 2TG

GAS SAFETY CHECKS Our Aim is to achieve 100% access for our Gas Engineers with only one visit Help us achieve this and keep you, your family and your house SAFE and get in touch with us to arrange a convenient appointment To get in touch with us you can Give us a call on 0141 550 7220 Text us on 07919 304119 Drop into 83 Green Street



News from our 29th Annual General Meeting Our Annual General Meeting, (AGM), took place on the evening of 15th September 2009. It was very well attended and the normal business of an AGM was concluded; The Chairperson’s report, the Chief Executive’s report, approval of the accounts and the re-appointment of Alexander Sloan as our auditors for the coming 12 months. In particular, three long-standing Management Committee members who stood down, with a collective 51 years service, were thanked for their contribution. They were: Aileen Christie Colin Porteous John Jackson The new Management Committee for the coming 12 months was also elected, and this is shown below:

We are also pleased to announce that Yvonne McShea is our Chairperson for the coming 12 months and Willie Redmond our Vice-Chairperson.



Thenew awards Window Renewal Contract As part of the Association’s commitment to ensuring that all our properties meet the Scottish Housing Quality Standard by 2015, Apollo Group have recently won the £1.3 million contract to fit new windows 550 properties in the Bridgeton and Calton area will benefit from this investment and tenants affected will have already received a letter advising them of approximately when we will install their new windows The new windows will be high performance double glazed UPVC windows and improve comfort levels by cutting out draughts and reducing noise, Residents affected by the programme should feel free to contact either Charlene Dupree our Tenant Liasion Officer on 0141 550 7222 or 07919 304 118 or Mark Fletcher, Apollo Site Manager on 07917 263 559 if they have any queries.

First Time Access Prize Draw The Association is carrying out a quarterly prize draw for those tenants who let us in ‘first time’ to carry out the electrical tests. The first quarter winners were drawn at our annual AGM held on the 15th September 2009 by our Chairperson Yvonne McShea. The winners for May - July ‘09 are Ticket No. 3 Mr McDonald - Bridgeton Ticket No.18 Ms Meehan - Bridgeton Ticket No.31 Miss McCabe - Bridgeton



Working for Our Tenants Each year the Association receives funding from the City Council to allow us to respond to requests for medical adaptations for tenants who require them. These adaptations can range from simple requests for handrails through to the installation of specially adapted showers. Our award of £117,000 for the period from April 2009 to March 2010 has allowed us to complete 48 adaptations which will improve the quality of life for those tenants. We continue to receive adaptation requests and we will be approaching the Council to ask for more funding so that those on the waiting list can be progressed.

Tenants Say Yes to Gas Heating The majority of tenants in our all electric houses have indicated that they wish to have gas central heating installed to replace their old electric storage heaters, Thenew with funding from Scottish Govertment and Energy Providers is now able to offer tenants the opportunity to have a modern, efficient, controllable heating system installed. This work is now being progressed and it is hoped that the first new heating systems will be installed by March 2010 “I can hardly wait for my new gas system to be installed. The old storage heaters are very inflexible, with gas I will be able to deal with changes in the weather at once! Says Mrs Gordon, Dale Street


TECHNICAL UPDATE As Hard as Stone? Sandstone tenements are an important part of Glasgow’s heritage but many of these buildings are over 100 years old and even something as hard as stone can deteriorate due to the environmental and weather conditions. In order to ensure that the stonework is in good condition and that there is no danger of bits falling off onto people below, the Association will be carrying out a survey of all our sandstone properties so that any essential repairs can be identiďŹ ed early before they become a hazard. Any owners involved will be contacted, if repairs are necessary in advance, unless immediate action is required for health and safety reasons.

THE DIGITAL SWITCHOVER IS COMING, ARE YOU READY? The Association has decided to install an Integrated Reception System within all common closes. This system will provide digital terrestrial television and satellite services from a communal aerial/dish. Tenants would still have to pay for satellite TV but the digital terrestrial would be free. For more information on the digital switchover visit or call 08456 50 50 50


DEVELOPMENT UPDATE Planning Permission Granted The development at London Road/Green Street took a step nearer when the Council’s Planning Applications Committee granted planning permission on 8th September 2009. for the development of 20 flats, new offices and the Aberlour project. Planning permission for 17 houses was previously granted in July. The Association is now looking to secure Building Warrent and to finalise the selection of the contractor to hopefully allow work to begin on site this year.

Ruby Street Nears Completion The £3.8 Million development of 24 properties in Ruby Street, Bridgeton is rapidly nearing completion. Tenants from the first properties due to be handed over have been in to measure up and it is hoped that they will be in their new homes by the end of October.




The Changing Face of Bridgeton A number of Bridgeton residents and local businesses continue to work closely with staff at the Clyde Gateway offices on the imminent Public Realm Improvements to the Cross. The key areas of improvements, as detailed below, were all development following comprehensive consultation with residents, community groups, local schools, and local businesses - to name but a few!! This has ensured that local concerns and needs have been met.

to the Cross will be planted. Planters will also be provided which will provide an attractive new feature to soften and add colour to the space. Underground Toilets: Local residents felt it appropriate that these be filled in.Railings will be removed and the area resurfaced to tie in with the overall scheme design of the Cross Safety & Security: Existing CCTV cameras will be upgraded

First Bus Service Changes Service 16,18, 18A, 18C, N18, 43, 46 and 89/90

The Bridgers Group are still working very hard to improve services within their area of operation which covers Abercromby Street / London Road/ Kerr Street & Kerr Drive and Bridgeton Cross. They recently asked The Umbrella: This ‘A’ listed structure will be for a meeting with First Bus to discuss restored to redefine it as a key and symbolic concerns regarding the lack of services and feature in its location at Bridgeton Cross routes available from the Bridgeton area. A representative attended and announced The Streetscape: A more attractive that they were revising their timetable of pedestrian space will be created where all operations for the above services as of clutter will be removed to provide a cleaner Sunday 25th October. For more information and more inviting environment. New street on the changes contact First Bus on furniture will also be added. 0141423 6600 or Traffic: Unauthorised parking is to be removed to provide a pedestrian dominated Rest in Peace space. Loading bays and taxis are to be relocated to adjacent streets and a new We were all saddened to hear about the pedestrian crossing is to be created. New deaths of Mr Hugh McGinnigle and his wife, bus shelters are also to be installed as well Cathy. They were stalwarts of the lunch club as improved cycle access across the space at 71 Main Street every Wednesday. Without Lighting: The design will produce a safe and fail, they would set up the tables, ready for well-lit environment - which was a priority for meals arriving (except when they were on all residents at the consultation stage holiday in Blackpool.) The support from both Planting & Trees: Existing large trees will be of them has contributed to the success of the lunch club. They will be sadly missed. removed and new tree planting more suited Bridgeton Office: 2 Main Street, Bridgeton, G40 1HA Tel: 0141 554 5245 Fax: 0141 554 5758 E-mail: Office Opening Hours: Mon, Tues, Thurs, Fri 9.00am - 5.00pm Wed 9.00am - 12.30pm



Second Stage Transfer Update Thenew Housing Association are continuing negotiations with GHA in regards to purchasing their housing stock in the Holmbyre part of Castlemilk. We have already submitted our Business Plan to GHA and were hoping to ballot the tenants in November, however this date is not likely to be achieved due to some unresolved matters between both organisations. The Management Committee (some of whom are pictured right) along with staff are continuing to work hard to make the transfer a reality for the tenants in Holmbyre – we’ll keep you posted!

Are You Looking for Housing? The Castlemilk Team manage houses in the Netherholm and Holmbyre (GHA) areas and often have vacancies for 2, 3 and sometimes 4apts If you are interested please contact the Castlemilk Team

Urban Fox have continued their excellent work over the holiday period with our local young people. The fun included activities such as Mountain Biking, Kayaking and Gorge Walking for the 12 – 16 year olds whilst other activities like, sports, arts & crafts, interactive gaming and team games were open to youngsters from age 5 and took place at Kings Park Secondary School.

Castlemilk Office: 49 Blaeloch Drive, 0/2, Castlemilk, Glasgow, G45 9QJ Tel: 0141 634 7000 Fax: 0141 634 7077 E-mail: Office Opening Hours: Monday-Friday 9.30am - 12.30pm



Team News Sheree Greenhorn has joined us as a temporary Repairs Assistant. Sheree has been working with the Association since she began as a Modern Apprentice in April 2007 and we are delighted that she has joined the team to deal with your repairs. Sheree is covering for Kevin McGregor who has a temporary post at our Bridgeton office. Kevin Dunsmuir, our Housing Assistant completed the gruelling Fresh ’n’ Low 10k on Sunday 6th September to raise funds for the Sargent Clic charity, a hospice for young cancer sufferers. Kevin only began training by running round Glasgow Green some mornings in the week before the run, so he was delighted to complete the run in 51 minutes raising £300. Well done, Kevin.

Local Councillor Surgeries

As your local councillors were made homeless following the closure of St James Primary School, they have accepted our offer to use the Associations office in Green Street for their local surgeries. Councillor surgeries are held on the second Tuesday of each month between 3.30 and 4.30pm, see local press for details. Elcho Gardens Thanks to the Calton Area Committee at Glasgow City Council who approved the funding for Land and Environmental Services to do some environmental works at Elcho Gardens in March. The works to this area have now been completed and make a huge difference. Community flat The Area Association are renting a flat in Stevenson Street for use as a Community flat and are planning to use this as a base for their operations. The Committee are working on plans of what kind of other use this flat can be to the Calton community. More details will follow as these plans develop, but the Area Association will welcome your views and opinions.

Calton Office: 83 Green Street, Calton, Glasgow, G40 2TG Tel: 0141 550 3581 Fax: 0141 550 2433 E-mail: Office Opening Hours: Mon, Tues, Thurs, Fri 9.00am - 5.00pm Wed 9.00am - 12.30pm

CALTON Community Capacity Building In January 2009 The Government agency “Learning Connections” invited organisations who work with communities to apply with a good idea about what they would like to do to improve community capacity building activity and to use newly developed guidance material to help drive forward that idea. Thenew submitted a proposal to support Calton Area Association to ‘’ develop a fully functioning effective representative body which can help set standards for their community and develop a positive image of the Calton area”. We were one of only four organisations in Scotland to be chosen for the pilot programme. Workshops took place weekly, covering a range of planning skills and decision making techniques. The workshops also covered methods of community consultation. As a result of these sessions, the Area Association hosted a very successful community event which took place on 6 June. From a standing start and in just 8 weeks, it was no mean feat to achieve an information and fun day - which drew hundreds of people in to St James Primary School.


It’s been a lot of hard work all round but hopefully the people of Calton will start reaping the benefits of the ideas in the plan. Calton Area Association AGM An early notice that the Area Association are planning to hold their Annual General Meeting on Thursday 26th November 2009. If you are interested in joining the Area Association (the only meeting you need to attend is the Annual General Meeting once per year), you can get an application form at our offices in Green Street. Flying the flag for Thenew and for Scotland We promised to let you know how our local boys football team, Shawfield 1996, gets on. Well they came 5th in the league. In addition they entered two teams in a 7-a-side tournament – and came first and second! They had a trip to Germany to take part in a tournament which was a great experience and overall have had a fantastic year. Thanks to all the coaches and the parents for their support over the season. If you have a child, age around 13, and are interested in knowing more, then contact Ben Queenan on 07790 252971

Following the event an action plan to take forward the views expressed by the community was developed and will shortly be presented to local people, relevant agencies and local elected members. Calton Office: 83 Green Street, Calton, Glasgow, G40 2TG Tel: 0141 550 3581 Fax: 0141 550 2433 E-mail: Office Opening Hours: Mon, Tues, Thurs, Fri 9.00am - 5.00pm Wed 9.00am - 12.30pm



Memories are made of This! Do you have memories of growing up and living in Cranhill? Local people are working to tell the ‘Cranhill Story’ and are interested in hearing from you. Why not pop into the FACT office at 6 Crowlin Crescent on Tuesday between 10am and 3pm and tell us your story. This project is in partnership with FACT, Thenew Housing Association, Cranhill Community Project, Cranhill Arts Project, Playbusters and local schools. However, first and foremost, it is for the people of Cranhill: past and present. Rest in Peace John Kerr 1937 - 2009

We were all saddened to hear about the death of John Kerr, a man who spent his life fighting to improve the lives of people in the East End.

John founded the Cranhill Credit Union and helped set up a local food co-operative and arts project.

Cranhill Area Association AGM The AGM, held on 3 September 2009, addressed a few important changes required to their constitution, These changes which related to: annual accounts, committee attendance and quorum at the AGM were approved. The meeting heard reports from the Chairperson and Treasurer, approved the annual accounts and presented the awards for the Garden Competition awards Helen McGuinness won this year’s raffle, a £20 Asda Voucher – congratulations Helen. Cranhill Estate Action Group Working for Cranhill The Action Group has been focusing on the poor condition of British Telecom boxes, Scottish Power Sub Stations and post boxes. This is being followed up with the agencies and we hope to see an improvement soon. Meanwhile we have asked Glasgow Community & Safety Services to use their Environmental Officers to address issues of dog fouling and litter and we hope to see an improvement in the area.

Cranhill Office: 14 Ruchazie Place, Cranhill, Glasgow, G33 3HA Tel: 0141 774 3030 Fax: 0141 774 3366 E-mail: Office Opening Hours: Mon, Tues, Thurs, Fri 9.30am - 12.30pm and 1.30pm - 4.30pm

Wed 9.30am - 12.30pm



Cranhill Area Association Summer Trips

Blackhill Money Advice Project

It’s been a busy summer this year with two trips being organised, one to Loudoun Castle – the usual annual family trip and one to Blair Drummond Safari Park in recognition of the Area Association’s 10th anniversary.

At last, great news! Funding for this project has been approved for a further 18 months, which has allowed us to adapt the service to suit the needs of more tenants.

“It was great to finally be able to offer the trip to Blair Drummond Safari Park, it’s something we have wanted to do for a long time now but, because of our limited funding, it hasn’t been possible. So many thanks to Thenew for donating 50% of the cost, without this it couldn’t have happened.” Anne McIver, Cranhill Area Association Chairperson.

The advice surgery has moved to St Paul’s Church Hall and is open each Monday (except public holidays) from 1.30pm to 4.30pm, appointments are no longer necessary – you can just drop in, but if you prefer to make an appointment, call the team at Cranhill Area Office and this can be arranged. Davie Birrell, the Money Advice worker can also visit you at home if you have difficulties getting out. Remember help and assistance is available on a range of money matters, see below for details: • • • • •

Reducing debt Maximising your income Improving your money management and budgeting skills Preventing homelessness Housing and Council Tax Benefit issues

If you are still unsure if this service can help, contact the local office and staff can advise. Please remember this is a completely confidential service.

Cranhill Office: 14 Ruchazie Place, Cranhill, Glasgow, G33 3HA Tel: 0141 774 3030 Fax: 0141 774 3366 E-mail: Office Opening Hours: Mon, Tues, Thurs, Fri 9.30am - 12.30pm and 1.30pm - 4.30pm

Wed 9.30am - 12.30pm



CELEBRATING OUR 30th BIRTHDAY This year Thenew has been celebrating its 30th Anniversary and we wanted to involve our communities in this celebration. We know the effect the current economic climate is having on our residents and we felt the best way to celebrate was not a lavish, expensive event in a hotel, but by providing some more fun at the Gala days helds annually in each of our communities. We provided a free to ride bucking bronco and bouncy castle at each event. We hope thoses who went along to the the gala days enjoyed themselves and below are some photos of the events that have been held over the summer.





This year the Calton Area Team nominated gardens for the competition from those they admired while out and about in the estate. This led to lots more entries than last year, a credit to all of you who made the effort to produce beautiful gardens this year. Drew from Land Engineering was this year’s judge and he faced a tough job in eventually deciding the winners as the pictures of the gardens show. Thanks to everyone who attended the prize giving at Tureen Street on 28th August. Tea and cakes were served and prizes awarded of Asda gift vouchers, a plaque or certiďŹ cate and a shrub and planter kindly donated by Land Engineering. This years hardworking winners and runners up are pictured here at the prize giving. Best House Garden 1st place Mr Deignan of Claythorn Court 2nd place Mrs Beveridge of Chalmers Gate Best Tenement Garden 1st place Mr McAllister of Millroad Street 2nd place Mr Mooney of Green Street Best Communal Garden 1st place Residents, 154 Tobago Street 2nd place Residents of 5A & 5B Millroad Street



This year’s garden competition in the Castlemilk area was won by House Garden Winner – Mr. Mrs P O’Hare, of 1 Holmbyre Court, Castlemilk Flat Garden Winner – Mr S Gordon, of 56 Blaeloch Drive, Castlemilk The winners received a £25 B & Q gift voucher and are pictured above recieving them This year’s garden competition in the Cranhill and Blackhill areas saw Cranhill:

Peter Brown, Bellrock View (Best House) Mr & Mrs Proctor, Startpoint Street (Best Flat)

Blackhill: Kathleen Stewart, Hogganfield Street (Best House) Esther Cairney, Queenslie Street (Best Flat) The winners are pictured receiving their prizes.

Judging for the Bridgeton Garden Competition had not taken place by the time this newsletter went to press. Details of the Prize winners will be included in the next newsletter.


SUPPORTED ACCOMMODATION Calton Sheltered Housing celebrated its 25th Birthday by holding a Tea party and an evening dance in June this year. The events were a big success and also helped raise £1000 for Marie Curie Cancer Care

Supported Housing The sheltered tenants in Calton have been busy over the summer months with their annual bus run to Ayr as well as a trip to the Pavilion Theatre in September to see a Glasgow based play “Oor Hoose”. Our Silver Surfers computer class held in 35 Tureen Street has re-started after the summer break and is proving to be as popular as ever and is now fully booked. We are currently organising our Christmas Events - Bridgeton’s will be held on 10 December in the Bowlers Club and Calton’s date and venue has still to be decided but more information will be available from Ann or David.

Care Providers Handbook Staff have been working hard to produce a Handbook for the Care Providers who support our tenants with a 24 hour package of care. The Handbooks provide comprehensive information on the houses, ranging from arrangements for furniture renewal, repairs reporting and our long term programmes for replacing and renewing certain components within the house. We plan to regularly review and update the Handbooks to ensure our Care Providers and tenants have as much information as possible about our houses and the services we provide.



Financial Inclusion service – going from strength to strength We are continuing to develop our Financial Inclusion service which is something you have told us you are keen to see us do.We are delighted that we have received an offer of grant from Scottish Government which will allow us to employ 2 people who will be working with Willie Sinclair over the coming year . Our partners in this project are Glasgow East Regeneration Agency and Citizens Advice Bureau, and they will also help with recruitment and training for the new staff. We were also sucessful in our application for an Administration Assistant post through Future Jobs Fund, a fund setup to create jobs across Scotland. The post is for one year, and recruitment will be organised by the Job Centre Plus along with us, and is aimed at longer term unemployed. We expect all posts to be filled by late October 2009. These additional resources will mean Willie will have the back up administrative support he needs to process claims etc and so the team will be able to help even more tenants with money matters and welfare rights issues.

West of Scotland Seniors Forum Calton Group Seeks New Members! West of Scotland Seniors Forums are organisations established to engage with local organisations to ensure that local issues affecting older people are addressed. Jointly, they represent the interests of 400,000 seniors in 12 local authority areas and are the umbrella body for over 90 local groups.

roads and lack of pavements around Millroad Drive. This means older people being forced to walk on the road, and the lack of maintenance or gritting in the winter causes this surface to be unsafe underfoot when the conditions are icy.

The Forum is seeking new members. If you are an older person living locally and have an interest in your community, you The Calton group meets the first Thursday are welcome to become involved. For more information, contact David or Ann at of each month at 10.30am at Tureen Tureen Street (Tel: 554 7904) or simply Street and has recently been dealing pop along on the day of any meeting. with issues such as the condition of the



Glasgow Credit Union (GCU), a not-for-profit organisation specifically for people who live or work in Glasgow, is keen to remind residents that they remain a safe place to save and borrow with rates and payment plans to suit every budget. Despite being in the middle of one of their busiest periods ever, GCU are still welcoming new members and urge anyone who is looking to borrow money to contact them before going to their bank or considering more costly doorstep or payday loans. GCU are responsible lenders. All loans are based on affordability and are available for just about any purpose. Fantastic low rates make a GCU loan the smartest way to borrow. Check out a few loan examples below.

SCOTCASH Affordable Finance for Christmas How are you going to pay for Christmas this year? Remember to plan carefully, investigate your options and if you need to borrow money, find out exactly how much it will cost you to repay. For example: £300 over 31 weeks


Home Credit




Admin Fee



Loan amount

Typical APR





1 yr


£10.19 per week!



2 yrs


£16.13 per week!


£24.22 per week!

*Rates may vary **Loan featured on Feb

In comparison, doorstep lenders can charge interest ranging from 254.5% APR to a whopping 433.4%! This means that over the term of the loan you will pay back approximately 2-4 times the original loan amount, money GCU think would be better in your own pocket or saved for a rainy day!

Can you afford to pay out more than £100 more than you need to?



5 yrs

Equivalent to

To take advantage of the fantastic services at GCU or simply to find out more, call Glasgow Credit Union today on 0141 274 9933 or visit their website at

It’s not just about saving and borrowing at Glasgow Credit Union. There are a full range of services to suit most budgets, such as the Credit Union Current Account, Mortgages, Junior Accounts, Child Trust Funds and Christmas Savings Club.

Total APR



Total Repayable



Weekly Repayment



Total Saving



Contact us for more information or if you need money advice, a savings account or a bank account. 55 High Street Glasgow 0141 276 0525 FOR CHRISTMAS



Need some Advice on benefits, debt, credit options then contact your local Thenew



Credit Unions in Your Area! Baillieston 94 Main Street, Baillieston, Glasgow, G69 6SL Tel: 0141 771 1771 Email:

New Easterhouse Easterhouse Shopping Centre, Unit 40 Shandwick Sq, Glasgow, G34 9DT Tel: 0141 771 0004

Parkhead Bridegton, Calton & Dalmarnock 922 Springfield Road, Parkhead, Glasgow, 9 Bridgeton Cross, Bridegton, Glasgow, G40 G31 4HE 1BN Tel: 0141 551 8387 Email: Tel: 0141 550 4171 Email: Website: Website: Ruchazie, Garthamlock & Craigend Carmyle 427 Gartloch Road, Ruchazie, Glasgow, 12 Quebec Wynd, Carmyle, Glasgow, G32 G33 3TH 8AH Tel: 0141 641 7730 Tel: 0141 774 4123 Email: Carntyne, Riddrie PO Box 2274, 45/47 Gartcraig Rd, Glasgow, Shettleston, Tollcross G33 2NW 1290-1294 Shettleston Road, Shettleston, Tel: 0141 770 8200 Email: Glasgow, G32 7YR Tel: 0141 764 0276 Email: Cranhill 4 Crowlin Crescent, Cranhill, Glasgow, G33 Castlemilk 155 Castlemilk Drive, Castlemilk, Glasgow, 3PH Tel: 0141 774 6403 G45 9UG Tel: 0141 631 2952 Haghill Dennistoun Email: 316/18 Duke Street, Dennistoun, Glasgow, G31 1QZ Glasgow South Tel: 0141 554 9595 Email: Unit 3, 192 McNeil St, Gorbals, Glasgow, G5 0NZ Website: Tel: 0141 429 4363 Email:

office to make an appointment with Willie Sinclair our Financial Inclusion Officer



Student Finance If you are returning to Further or Higher Education then ensure you receive the financial support that you are entitled to. Below is some basic information on the different financial support available to students. Mature Students ( Students who are 25 years of age or over at start of course).

Additional Help and Financial Support Student Financial Adviser

Mature students’ income consists of a Student Loan, Lone Parent Grant, Child Tax Credit and Child Benefit. The maximum loan for mature students is £4625 p/a. This is for a course of typical length, longer courses may get more. Application should be made through SAAS. The loan must be repaid once gross income is more than £15,000 per annum.

Universities and Colleges employ Student Finance Advisers who give students information on the money they may be entitled to while studying. Colleges and Universities also offer hardship funds and Childcare Bursarys. See your College or University for more information on what’s available.

Lone Parent Grant The Lone Parent Grant is for students bringing up dependent children on their own. The maximum amount is £1305 p/a. It does not need to be paid back. Applications should be made to SAAS. Young Students (Students under 25 years of age at start of course.) Young students’ income mainly consists of a Young Students’ Bursary, Student Loan, Lone Parents Grant, Child Tax Credit and Child Benefit. Young students who have children are assessed by SAAS as independent students, therefore their parents’ income will not be taken into account when making an award.

Disabled Students Allowance Students who have a disability may be entitled to extra financial assistance to cover personal help and specialist equipment they may need while studying. Help can be substantial. Contact SAAS for more details. For more information on the different financial support available for students check out www., call SAAS on 0845 111 1711 or contact Thenew’s financial inclusion officer Willie Sinclair by contacting your local office

Policy Reviews


Policy Reviews Thenew has reviewed the following policies in recent months: Rent Arrears Policy: This policy sets out the firm but fair approach we will take with tenants who are in rent arrears. It outlines what we can do to help if you face difficulty paying your rent but also clearly outlines the action we will take if you can pay but won’t. Estate Management Policy (including Close & Window Cleaning and Maintenance of Tenants Gardens): These policies detail what tenants’ and Thenew’s responsibilities are in terms of managing the way our estates look. The policies state what we can do but also what we expect tenants to do to keep their areas in good condition. We have now merged these policies into one document.

We will be reviewing the following policies over the next few months. Service Standards: This document sets out the level of service you can expect when you contact our offices in person, in writing or by telephone. It also details what action you can take if we fail to deliver a high standard of service. Customer Complaints Policy: This policy details what action you can take if we fail to deliver a high standard of service and the issue cannot be informally resolved.

Void Management: This policy details how we deal with properties which are empty and how we try to minimise the rent we lose when properties are void. Tenant Involvement Strategy: This policy details how we will inform, consult with and involve our tenants and other customers in Thenew’s decision making processes. We want to involve tenants in reviewing this policy and so, if you would like to be involved please contact Alison Kevan on 0141 550 7224. If you would like any further information on any of these policies or documents or would like to comment on any of them, please contact your local Thenew office. All existing tenants and residents groups will be given, or will have had an opportunity to comment on and discuss these policies, at one of their regular meetings.

Community Conference Invitation HELP US TO DELIVER EXCELLENT CUSTOMER SERVICE COME ALONG TO OUR COMMUNITY CONFERENCE Following on from the success of last year’s event, we will be holding our Community Conference in Bridgeton Community Learning Campus on Wednesday 4th November 2009. At the conference we are keen to get your views on a number of issues related to the way we deliver our services to you. We will also be showcasing several pieces of new technology which could help us be more efficient in our customer service. The conference will start at 9.45am and will finish around 3pm. Lunch and refreshments will be provided. Spaces are limited so you need to book your place in advance. If you would like to attend the conference, please contact Sheena on 0141 550 7214 or Invitations will also be issued shortly to the tenants and residents associations we work with and those people who are members of Thenew. As the conference coincides with our 30th anniversary those attending will be entered into a prize draw to win X Factor Live tickets.

We hope to see you there.

Thenew Housing Association Autumn 2009 Newsletter  

Autumn 2009 Newsletter