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calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston stlemil calt bridgeton lma n blackhi r nhill baill ston castl milk lton br g to d ma o k blackhill cranhill b illie to ca l milk a on r d eton almarnock blackhill cr nhil b lliest n cas l m lk c l n br dget dalmarnock blackhill anh l bai ies on c s emi ca on ridg ton alm lackhill l baillies on as mil calto bridgeton dalmarno k bla kh cran ill bail eston ca l m k calton rid eton d lm noc blackh l cr nh ll aillies on c stlem k calton bridgeton dalmarnock bl ckhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranh baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston


The Best Christmas Present Ever Our Ruby Street development was completed ahead of schedule allowing families the chance to spend Christmas 2009 in their new home. Our development at Ruby Street is the Association’s first new development in Bridgeton. It was completed ahead of schedule and the last few houses will be handed over in time for Christmas allowing 24 households to celebrate the festive season in their new home. The £2.8 million development provides 24 new houses, a mixture of flats and family homes. The photograph above shows Thenew’s Chief Executive, Charlie Turner handing over the keys to Mrs Fyfe, one of Ruby Street’s new residents. Read more about Ruby Street on Page 4 and 5 of this newsletter.

Catch up with all the news and information from this year’s community conference on pages 6 & 7


Customer Satisfaction Survey

CONTENTS Page 2 Customer Satisfaction Survey Page 3 Community Capacity Building Page 4 - 5 Ruby Street Page 6-7 Development Update Page 8-9 Community Conference Page 10-11 Money Matters Page 12-13 Equalities Matter Page 14-15 Technical Update Page 16-17 Rent Review Page 18 Support Accommodation Page 19 Thenew Trust Page 20 Festive Arrangements

Early next year we will be carrying out a Customer Satisfaction Survey in all our areas of operation. We carry out this large scale survey on a three yearly basis and it helps us analyse what you think of the way we provide services to you. Your comments help us to change and improve our services. Over 1000 of our customers will be surveyed. The survey will be carried out in your home by a representative of Research Resource who have been employed to carry this out on our behalf. The results we get are anonymous and allow us to see which area respondents live in but do not allow us to identify who made which comments. You will receive a letter from us nearer the time telling you when the survey will be carried out. Please note that all interviewers will carry photographic Market Research Society identiďŹ cation card.


Identity Card 2010 1 January 2010 31 December 2010

Issuing Company:

Research Resource 17b Main Street Cambuslang Glasgow G72 7EX Tel: 0141 641 6410 Fax: 0870 125 8472 Web:

Interviewer Name

MRS Serial No

Interviewer S gnature

Interviewer No

If you are asked, we would be grateful if you could take the time to give the interviewer your views. They are valuable to us and help us to deliver the best service we can to you. For more information contact Alison Kevan on 0141 550 7224 or email

Watch Out a Camera is About!

If you see an incident of anti social behaviour in an area which is covered by CCTV did you know that you can report it direct to the monitoring centre in Blochairn. Each CCTV camera has its number on the pole it is situated on. Report the incident to the team on 0141 287 9999 and give them the camera number or the street name so that they can move the camera to record the incident as it is happening.

THENEW OFFERS HELPING HAND AT THE HEART OF COMMUNITIES Thenew was the only Scottish housing association to be involved in the Government’s pilot scheme. Thenew used the guidance in helping a local residents association known as the Calton Area Association to develop ground rules about how it would manage its meetings and how it would consult with the local community to identify what issues the CAA should be tackling on their behalf. The eight week programme resulted in a very Thenew Housing Association is playing a successful information and fun day held in key role in a pioneering nationwide initiative Calton in June of this year - the first event of to help workers help their local communities. this type in around 15 years. Led by the Scottish Government, the aim is to assist local people in influencing what happens where they live. Known as Community Capacity Building, the Scottish Government has launched an online package of help and advice for staff dealing with their communities.

Margaret Prior our Community Regeneration Manager said: “Housing associations across Scotland such as Thenew don’t just collect the rent. They are deeply engaged in the life of their communities. As a housing association staff member who deals regularly with our communities, the guidance and help that the Community Capacity Building initiative provides is hugely valuable and a great step forward.”

Changed your Details? We can only get in touch with you based on the information that you give us. Information and data that we have is only as accurate as what we are told so unless you tell us of any change in contact details we will not know! All data held by us is kept in accordance with UK data protection laws. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone including staff. If you have changed your details or have new contact information such as an email address, contact or telephone or visit your local office.



The Association is grateful for the support from the Council which enables us to deliver these new homes which assist both the The two sites transferred to the Association’s Council in its delivery of its ownership in February 2009; work began local housing on the site that strategy and the same month, with community’s the appointment of Crudens as the desire for main contractor. more family accommodation. The housing mix provided a range Following extensive consultation with local of house types to accommodate a number of resident groups, a Local Lettings Plan was different households from larger family units developed which determined who would be offered the 24 properties within the to small flats and included the provision of accessible housing for a wheelchair user. development. The Association was delighted when the City Council agreed to fund the redevelopment of two vacant sites in Ruby Street/Albany Street, Bridgeton.

Funding for this project comes from Glasgow City Council’s Housing Investment Department with the balance as a loan raised by the Association.

Both the local residents groups and Thenew recognised that this Lettings Plan gave an opportunity to address a shortage of much needed family homes local residents groups

5 and Thenew that a proportion of overall lets in the new build would be made to households who currently under occupied large family homes. This in turn has freed up more homes for overcrowded applicants who required 3 and 4 bedroom properties. In all, this innovative and forward thinking approach has meant that the Association has been able to rehouse 35 families in total, with over 62% of the new build homes, and just under half of all 35 lets being allocated to current Thenew tenants.

Funding GCC Thenew

£2,664,783 £1,110,633 Contractor

Crudens Building & Renewals Ltd Design Team: “These high quality energy efficient homes represent an additional 24 making a total of over 500 new homes that this design team have delivered for Thenew in the last 10 years, over sites in Dalmarnock, Blackhill and Cranhill and we are delighted that they have been handed back ahead of programme” John Newman,Partner, FBN Architects.

Architect FBN Architects Quantity Surveyors Towler & Hyslop Engineer Scott Bennett Associates CDM SBA Safety Co-ordinators Clerk of Works Clerk of Works Inspection Services


DEVELOPMENT UPDATE Dunn Street/Main Street Development

The Association has recently been given approval by the City Council to begin to work up development proposals for the site at Dunn Street/MainStreet/Rumford Street/Reid Street. The initial plans have been developed and discussed with a group of local residents chaired by Councillor Redmond and these initial proposals were on display at the very successful open day held on 3rd November 2009 at Bridgeton Community Learning Centre. This ‘Pre Application ‘Planning event’ was attended by more than 50 people and all comments, both written and verbal, were supportive of the development.

The development will also include the provision of an 8 bedspace children’s care centre to be owned and operated by the City Council and representatives from Social Work were available to answer any questions local residents had regarding this provision.

Monteith Hotel

7 Glasgow City Council plans for a new building and a new service to replace the Monteith Hotel were discussed at a meeting of local organisations and residents and was held at Thenew’s offices on 2nd November. Councillors Archie Graham, Ruth Simpson and Alison Thewliss were present along with Elaine Haddow Service Planning and Commissioning Manager and Margaret Orzel Principal Officer from Glasgow City Council, to explain the proposals for the new service which will be in place shortly in preparation for the move to a new purpose built building. It is hoped to provide this building which will be owned by Thenew as part of a larger redevelopment of the derelict ground at Monteith Place/London Road. Thenew and the Design Team are working up proposals and there will be a further event organised to enable local residents to see the proposals. “This meeting represents the start of an active consultation process with local people which will enable them to raise any concerns/ questions they have at an early stage” Councillor Simpson.

London Road/Green Street The first phase of the development which will provide 20 flats for rent as well as accommodation for the Aberlour Project and offices for Thenew will start on site in the new year. The Scond phase in Green Street which will provide the 17 family homes will follow once the council sell the last piece of land to Thenew “This £10 million development is the first major investment in social housing in the area since the 1980s and will go some way towards addressing the concerns of local people regarding the provision of family housing and removal of derelict land” CharlieTurner, Thenew Housing Association Chief Executive”.

8 On 4th November, we held our latest Community Conference in Bridgeton Community Learning Campus. Invitations were sent to all those involved in a Tenants & Residents Association or Area Association and, in our newsletter, anyone who was not currently involved in a Tenants & Residents Association or Area Association but still wished to come along was encouraged to contact us.

• New ways of delivering services with technology & Glasgow Community Safety Services The day ended with some closing remarks from our Chairperson, Yvonne McShea, and the prize draw sponsored by our repairs contractor Carillion Property Services. Our congratulations go to the winners – Anne McIver and Agnes McCallum from Cranhill .

Around 30 people attended on the day and although we had hoped for a higher number of people, you will see from the photos that those who attended seemed to enjoy the event. The smaller numbers did however allow those who attended to have their say and join in some very participative workshops. The theme for the day was ‘Improving our Services’ and the day began with a presentation from Charlie Turner, our Chief Executive. The presentation stressed the importance of our performance and customer expectations not standing still. Participants then had the choice of a number of workshops facilitated by Thenew staff and other invited guests. Topics covered in the workshops were: Some comments and pictures from those who attended are on the opposite page • Our complaints policy & service standards and thanks to everyone who attended and we look forward to seeing you at the next • Customer satisfaction survey conference.

9 Very Informative and Great Ideas

Great to see new and up coming technology into Thenew

Complaints Policy Very Good

Good discussion and thoughts

I Enjoyed it

Great Participation



With Willie Sinclair

Christmas is an expensive time of the year for everyone but before taking out one of the loans on offer from banks or from finance companies why not speak to your local credit union. They offer the cheapest form of credit to their members as well as a range of other services


s i r h



e h t o


s a m




A £4,000 loan over 48 months could cost you - Typical Example Lender


Monthly Repayment

Credit Union Tesco Loans Lloyds TSB Welcome Finance

11.6% 15.9% 18.9% 64.1%

£103.39 £110.37 £116.33 £195.52

Total Amount Extra Repaid Paid £4,962.25 £5,298.76 £336.51 £5,583.84 £621.59 £9,384.96 £4,422.71

Tips for Avoiding that New Year Debt Hangover! Decide how much you can afford to spend per person and stick to it! Write a list before you go shopping and stick to it! Look for special offers in Supermarkets and High Street Stores! Shopping online can often bring better bargains! If you require credit consider all the options before you sign up!

Have a Green Christmas! Help do your bit for the environment and save some money at the same time, for example, if you are looking for a games console, computer or a game, then why not visit one of the many gaming and computer stores around Glasgow and pick up a refurbished or a pre-owned item! For example a game costing £40 brand new may only be £10 in one of these stores! Got any other Green Tips for saving the environment and money. Let us know and they may be published in future newsletters. Contact or call 0141 550 7227

Bridging Loan

Switch Supplier

If you need a new household item such as a bed or another piece of furniture then why not apply to Department of Work and Pensions (DWP) for a bridging loan or grant. Loans are interest free which is a much better deal than commercial credit from a store or company.

Do you have access to the internet or does a family member have access? if not try your local library, community centre, or possibly your local internet cafe!

Once online go to the website and have them For more information on how to apply search online compare prices for you. Changing for Bridging Loan DWP or ask at your local Job supplier is a lot easier than you Centre Plus. think and it can still be worth Financial Inclusion Service is changing even Growing Again! if you’re on a pre-payment We are delighted that Susan Craig and Ashley Frame meter. have joined us at the beginning of November. They will be working with Willie Sinclair. They will be seeing all our new tenants as they sign up for their tenancies and helping us with welfare rights campaigns. So watch out for news of these campaigns in the coming months. Our partners in this project are GERA and CAB, and they will also provide some training for the new staff.

Need some Money or Debt advice then make an appointment with Willie Sinclair our Financial Inclusion Officer by calling 0141 550 5948 or contact

Energy Assistance Package The Energy Assistance Package provides advice and support to enable you to maximise your income, reduce your fuel bills and make your home warmer and more comfortable. It offers a range of measures to help improve the energy efficiency of your home. When you call the advice centre, a trained adviser will take you through a series of questions about your home, including your current heating system. The questions will help the advisor give you the best energy advice possible. For more information call the Energy Saving Scotland advice centre free of charge on 0800 512 012. or visit



2 l i pr

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From April 2010 all housing associations will require to demonstrate that they are meeting the needs of all tenants and housing applications in relation to the Equalities Act 2009. This means we will have to collect data on an equal opportunities monitoring form for all tenants and housing applicants. All individual information is strictly conďŹ dential but we may publish/ report statistical information from the data. The Act requires that we consider the effects on people with different characteristics in relation to: Policy and Service Delivery Access to common parts of residential properties Engaging with local communities Identifying the needs of different groups Providing the right services

For more information visit





Reporting Hate Crime Thenew is strongly committed to ZERO TOLERANCE of discrimination and harassment. We have had occasions when tenants have had to move out of one of our communities as a result of racial harassment. We will take Court action to evict any tenant responsible for harassment of another Thenew resident. Should you experience any harassment please contact your local Thenew Office. You should also contact Strathclyde Police.

Hate crime is any criminal offence committed against a person or property that is motivated by an offender’s hatred of someone because of their Race, Colour, Ethnic Origin, Nationality or National Origins, Religion, Gender identity, Sexual Orientation or Disability. Remote Reporting offers victims of hate crimes the ability to report incidents either online or at a reporting centre, in a confidential and supportive environment. You can remain anonymous if you wish and send the details for monitoring purposes only. However if you supply your personal details for us to investigate the incident further you will be dealt with in strictest confidence. If it’s not possible for you to visit a reporting site you can download the form from the Strathclyde Police website at http://www. and post it to: Inspector Brian Gibson (Race Relations Co-Ordinator) or Inspector Eleanor Kelly (LGBT Liaison Officer) Community Safety (Diversity Unit) Strathclyde Police Headquarters 173 Pitt Street Glasgow G2 4JS Or fax it to 0141 532 2760 If the Incident requires immediate attention contact your local police office You can also report a hate crime at hatecrimeform/ For a list of reporting centres contact your local Thenew Office or visit the Strathclyde Police Website


Technical Windows Our Window upgrade contract started in October 2009 and after some initial teething problems is now on track to deliver new windows to 617 properties over the next six months. Clerk of Work Services are being provided by Mick Lee and our Tenant Liaison OfďŹ cer Charlene Dupree is also involved.

If you have any queries regarding the window contract contact our Technical Department on 0141 550 7220.

Electric Heating

Stock Condition Survey

Thenew have around 100 properties with no gas and old style storage The Association had commissioned heaters. John Martin Partnership to carry out a Stock Condition Survey earlier this year. Tenders have now

been received from contractors to install gas heating in these properties with grant assistance towards the cost of installing gas from SEN networks. It is hoped to begin this programme in early 2010.

Stone Survey CBC stone have been appointed to carry out a survey of all the stone work in our properties. This will allow us to programme repair works rather than having stone falling off a building. Owners affected will be advised of the outcome of the survey once this is available.

This Survey is now complete and is now being used by the Association to develop work programmes to ensure that we meet the Scottish Housing Quality Standard by 2015.

15 Land Engineering Land Engineering carry out all our landscape maintenance work in all our areas. In addition they provide a valuable service in back court cleaning after the Council’s Cleansing Department have emptied your bins. Jim Hardie provides Clerk of Work services to the Association and is a familiar face to a lot of you; he ensures Land Engineering are maintaining our areas to a suitable standard. Gordon, Drew and Jim

Medical Adaptations We have just secured another £30,000 towards medical adaptations which has been provided by Glasgow City Council

Gas Safety The Association takes its responsibility toward the health and safety of its tenants very seriously; our dedicated team of Gas engineers who make sure you are safe are pictured right. Help them keep you safe by ensuring that they get access at the first appointment and remember you can change an appointment by calling us on 0141 550 7220, texting us on 07919 304119 or visiting our office at 83 Green Street, Calton, G40 2TG.

Martin, Andy, Gordon, Phil and James


Please respond to this consultation by Friday 29th January 2010




We wish to consult with our tenants on our proposed Assured Rents for 2010/11. This does not apply to Fair Rents where the rent is set every 3 years by the Rent Registration Officer.

Our Management Committee have also agreed that Shared Ownership Occupancy Charges will also increase by 3% from 1 April 2010.


YOUR VIEWS Nothing is decided at this stage, because we want to hear the views of tenants and Sharing Owners before we make our final decision on our new charges in February 2010.

Our Management Committee met on the 24th November 2009 and agreed that our rents should increase by 3%. This would increase the value of 1 rent point by 3% (from £1.13 to £1.16). The rent for a 2a2p flat with full central heating and double glazing would therefore increase by £1.58 per week. WHAT WILL HAPPEN NEXT?

The table below summarises the process we have to take before we would apply the new rent policy to tenants rents. Action When 1. Thenew’s Committee approves Rents & Occupancy Charges February 2010 for 2010/11 (subject to the consultation with tenants and sharing owners). 2.Tenants & Sharing Owners receive a letter confirming their Before 28th February new Rent or Occupancy Charge from 1 April 2010. 2010 In the meantime if you wish to give your views on any of the above please write to Brian Gannon (Head of Housing) at 83 Green Street, Calton Glasgow, G40 2TG or email, or phone 0141 550 3581. Alternatively you may wish to contact your local Housing Officer who will be happy to take a note of your views.

Proposed Rent Review for Consultation with Tenants

Description Base Rent Flat House Main Door Flat Main Door Flat Main Door Flat Main Door Flat Main Door Flat Bungalow Semi Detached Bungalow End Terraced House Mid Terraced House Semi Detached House Full Central Heating No Central Heating Electric Heating Double Glazing No Double Glazing Utility Room Shower Room 1 bed spaces 2 bed spaces 3 bed spaces 4 bed spaces 5 bed spaces 6 bed spaces 7 bed spaces 8 bed spaces 9 bed spaces 10 bed spaces Combined L/Room & Kitchen/Bedroom Non Traditional Housing

Value of Rent Point 10/11 Value of with proposed 3 % Rent Point 09/10 increase £1.13 £1.16

Total Points No Value Total Proposed Points Value 2010/11 Factor Points 2009/10 2,545 BR £2,870.07 £2,952.20 FLT 0 £0.00 £0.00 HSE 400 £451.09 £464.00 GCF 100 £112.77 £116.00 MDF 100 £112.77 £116.00 MDG 100 £112.77 £116.00 MDU 100 £112.77 £116.00 UCF 100 £112.77 £116.00 BSD 150 £169.16 £174.00 BUN 200 £225.55 £232.00 HET 100 £112.77 £116.00 HMT 0 £0.00 £0.00 HSD 150 £169.16 £174.00 FCH 0 £0.00 £0.00 NFCH -240 -£270.65 -£278.40 EHO -120 -£135.33 -£139.20 DG 0 £0.00 £0.00 NDG -205 -£231.18 -£237.80 UR 50 £56.39 £58.00 SR 75 £84.58 £87.00 1 -150 -£169.16 -£174.00 2 0 £0.00 £0.00 3 150 £169.16 £174.00 4 300 £338.32 £348.00 5 450 £507.48 £522.00 6 600 £676.64 £696.00 7 750 £845.80 £870.00 8 900 £1,014.95 £1,044.00 9 1,050 £1,184.11 £1,218.00 10 1,200 £1,353.27 £1,392.00 CLRK -150 -£169.16 -£174.00 NTH 555 £625.89 £643.80

Explanation of terms: Base Rent- basic rent charge for all properties. Bed space – a flat with one double bedroom would be categorised as having 2 bed spaces (i.e. it has a bedroom with space for a double bed or two single beds – space for two persons). A house with two double bedrooms and one single bedroom will have 5 bed spaces. No Central Heating – Properties which do not have full central heating (a radiator in every room) will have a 240 point deduction from their rent.

No Double Glazing - Properties which do not have full double glazing will have a 205 point deduction from their rent. Electric Heating Only – Properties which have electric storage heaters will have a 120 point deduction on their rent. Utility Room – a separate room linked to the kitchen with space for appliances etc. Shower Room – a separate room with a shower (in addition to the bathroom). Combined living room and kitchen/bathroom – where the living room and kitchen or bedroom are in the same combined space a deduction of 150 points will be made.

18 SUPPORTED ACCOMMODATION Housing Support Policies

Focus Group

All of our Housing Support Service Policies are due to be reviewed shortly and we are planning to consult with our tenants in receipt of this service during the month of January. The Policies deal with a range of matters such as Medication Prompting, Support Planning and Contingency Arrangements.

In the early part of the year we established a Focus Group which met twice to consider our self assessment and grading submission to the Care Commission.This Group will continue to look at areas of development within our service. Our next meeting is scheduled for February 2010.

If you wish any more information regarding the review process, contact Paola Doyle on 0141 550 7207.

Interested or want more information. Contact Paola Doyle on 0141 550 7207.

Care Commission Inspection Did you know our Care Commission inspections, including our most recent one, are available on the Care Commission’s website? View it at It’s listed under Inspection Reports and Housing Support Service.

Scottish Social Services Council (SSSC) This Agency was set up to register people who work in social care services in Scotland and to regulate their education and training. By doing this they hope to ensure a high standard of practice and to provide increased protection to people who use any kind of social care service. From next year, the register will be opened for housing support staff and there will be a period of three years during which staff can achieve the necessary qualifications. Our staff have been working hard to ensure that we are meeting all the requirements and we are happy to report that we are ahead of schedule.



SECONDS OUT - ROUND 2 Following on from her whirlwind success of two gold medals in South Korea earlier this year, Dalmarnock resident Amy Pirnie is growing from strength to strength in the International sport of Muay Thai Boxing, a form of kick boxing and the national sport of Thailand. Indeed, a first round, 58 second knockout in favour of Amy in a recent fight proves her passion and ongoing commitment to the sport. Amy is a well balanced and highly motivated individual who now attends a course at the Glasgow Nautical College to pursue what is likely to be a successful career within the sports industry. Thanks to a much needed financial contribution from The Thenew Trust of £200, Amy will be heading off to compete in the world championships in Bangkok which are being held in honour of His Majesty the King of Thailand for his 82nd birthday celebrations. Charlie Turner, Chief Executive of Thenew Housing Association and Trustee on the board of The Thenew Trust said, “We are delighted to be able to contribute in some small way to help Amy achieve her dreams. Amy is an excellent example of what any individual can achieve if they put in the time and commitment, regardless of where they live. The Trust was set up for exactly this type of activity and is committed to providing financial assistance to contribute and support local achievements within the communities that we operate”. Amy added “thanks very much to Thenew who have given me much needed support over the last year. This has been a big help in allowing me to participate and compete in two world championships of a sport that I love”. Thenew Housing Association wish Amy every success in Bangkok

Festive Arrangements (and we don’t mean the decorations!)

Our Offices will close for the Festive Season at 12.30pm on Thursday 24th December and re-open at 9am on 6th January 2010 (our Cranhill & Castlemilk offices will open at 9.30am) Festive Season Repairs Please note that our contractors Carillion only operate an emergency service over the festive season this includes for example fire, flood, total loss of heating, total loss of lighting and power or gas leaks. These should be reported directly to Carillion on 08459 30 30 31 Non urgent repairs e.g a dripping tap or to secure a loose door handle we would ask that you wait and report it directly to our repairs team when your local office re-opens.

Merry Christmas and a Happy New Year from all the staff and committee at Thenew!

2009 Winter Newsletter  

Thenew 2009 Winter Newsletter

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