By David Thun
USTOMER SERVICE” IS A CONCEPT as old as business itself. It’s also a simple concept in most jobs — but not for Notaries Public. For most jobs, if you focus solely on providing customers with exceptional service, they will remember and keep doing business with you. And in the 21st century, where customers use online services like social media, Yelp and Angie’s List to help them rank the performance of service providers, superior customer service has become one of the most important keys to success for any business.
THE NATIONAL NOTARY DECEMBER 2014