Member Benefits & Resource Guide Measurement, Control & Automation Association PO Box 2055 | Poquoson, VA 23662 757.258.3100 | TheMCAA.org
This booklet is designed to provide an overview of member benefits and resources. Where possible, examples and sample data have been included.
Who is MCAA?............................................................................................................................ 1 Who are the Members?............................................................................................................. 2 Meet the Team........................................................................................................................... 3 Industry & Market Insights Industry Market Forecast...................................................................................................4-5 Economic Updates .............................................................................................................6-9 ITR Advisor Quarterly Newsletter..................................................................................10-11 Morgan Stanley GIC Weekly Report ..............................................................................12-14 Data Benchmarks Operating Benchmarks Report 15-18 Compensation & Benefits Report 19-22 Monthly Bookings Trend Report 23-25 Quarterly Product & Industry Group Reports 26-28 Specialty Resources Customer Satisfaction Program .....................................................................................29-32 Specialty Benchmark Surveys ........................................................................................33-34 Partner Search..................................................................................................................... 35 Executive Development & Training The MCAA Learning Center – Technology Training ............................................................ 36 Preferred Partner Service Career Center...................................................................................................................... 37 D&B Hoovers....................................................................................................................... 38 TForce Freight Shipping Discounts...................................................................................... 39
Who is the Measurement, Control & Automation Association?
The Measurement, Control & Automation Association (MCAA) is the national trade association representing leading manufacturers and distributors of instrumentation, systems and software used in industrial process control and factory automation worldwide. Our member companies include the leading multi-national companies together with a range of more niche-oriented providers.
Since 1944 our mission has been constant. We help member companies operate & expand their businesses by providing industry data, market trends, technical education, and networking.
We believe in ethical behavior, an equal voice for all members, diversity, integrity, and safety. We are member-focused and foster a collaborative community while protecting all proprietary and confidential information.
MCAA offers members…
A valuable and cost-effective source of unbiased market data for the North American Market
Effective manufacturer/distributor industry networking opportunities
Unparalleled market insights, best practices, technical education and future trends
Membership Dues
MCAA offers three categories of membership, including manufacturers, channel partners (reps/distributors/systems integrators) and associate members who have a substantial connection to the industry and provide resources for other members.
We have a tiered dues system based on annual sales volume for each membership category. For a quote or to discuss the value that MCAA will bring to your organization, call Teresa Sebring, MCAA President at 757.258.3100 x1001 or email sebring@themcaa.org to schedule an appointment.
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formerly ONICON MeasurementSolutions ® AUTOMATION INNOVATION ™
Industry
There is Always Room for More! 2
MCAA Members are
Leaders
ThinkoftheMCAAteamasanextensionofyourown. Weheretohelp.
Go-To Resource for anything MCAA
Teresa Sebring, President (757)258-3100x1001 sebring@TheMCAA.org
For assistance with a specific resource or data program
Andrea Ambrose, Director of Member Resources (757)258-3100x1005 ambrose@TheMCAA.org
Need help with an invoice, meeting registration, or access to the member portal
Rebecca Moore, Administrative Manager (757)258-3100X1002 moore@TheMCAA.org
For information about the website, social channels or an update to a member page
Kim Malina, Marketing Communications Manager (757)258-3100x1003 malina@TheMCAA.org
For questions about data contribution
Elizabeth Horton, Programs Data Manager (757)258-3100x1004 horton@TheMCAA.org
Meet the Team
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Industry & Market Insights
Industry Market Forecast
The Industry Market Forecast is one of the most anticipated reports of the year. Global Automation Research, a professional firm that specializes in business consulting and research for the instrumentation and automation industry, prepares the report exclusively for MCAA members. The forecast provides a 5-year projection and examines in-depth, 15 product categories and 12 industry segments for US and Canada.
Product Categories:
Gas Analytical Instruments
Mechanical Level/Tank Gauging
Liquid Analytical Instruments
Temperature Instruments
Pressure Instruments
Control Systems
Electronic Flowmeters
Remote I/O
Mechanical Flowmeters/Primary Elements
Data Acquisition Systems
Industry Segments:
Oil & Gas (production and transmission)
Petroleum refining
Chemicals
Bio-pharmaceutical
Food & Beverage
Pulp & Paper
Electric Utilities
Municipal Water & Wastewater
Primary Metals
Stone, Clay & Glass
Electronic Level
Final Control Devices
Flame & Gas Systems
Safety Instrumented Systems
Switches & Gauges
All Other (semiconductor, textiles, etc.) Published
annually in the fall. 4
3. Introduction
2020 Forecast Scenarios
The forecast charts this year are designed to present the key aspects of three scenario forecasts.
The three scenarios are:
V-Recovery – assumes that the entire 2020 period loss will be recovered by the end of 2021 period.
Slump Recovery – assumes that the 2020 loss will be recovered by 2023 or 2024, depending on the industry segment.
Mid-Range Recovery – assumes the 2020 loss will be recovered by 2022 or 2023, depending on the industry segment.
Forecast Charts Explanation
Chart 1 – shows the market value for the three scenarios (left axis, columns) and the annual percent change (right axis, dashed lines). The three scenarios are color coded: VRecovery is green, Mid-Range Recovery is orange, and the Slump Recovery is blue. The charts show the relative magnitude ($Millions) of the three scenarios. It also shows the relative annual growth rate forecast for each scenario. In the following report, these charts are provided for each industry segment and product category. In each industry segment, the factors considered in developing the three forecast scenarios are discussed.
Chart – 2 shows the cumulative market value for each scenario. The cumulative values provide the data for evaluation of investments versus market potential (Present Value, IRR, etc.)
Chart 3 – shows the distribution of market value and annual growth rate versus industry segment for the Mid-Range Recovery forecast.
Chart 4 - shows the distribution of market value and annual growth rate versus each product category for the MidRange Recovery forecast.
Chart 1
Chart 2
Chart 3
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Chart 4
Insights from ITR Economics
Prepared exclusively for MCAA members, the Economic Overview is published in March and August. The report examines the US Industrial Production index and provides supporting information for leading indicators and a three-year forecast for each. ITR also examines MCAA’s consistent bookings index. Report includes these US Sectors:
Chemical & Chemical Production
Food Production
Paper & Paper Product Production
Mining Production
Electric Power Generation, Transmission & Distribution Production
Public Water & Sewer Facility Construction
Leading Indicators
Management Objectives for each phase of the business cycle
ITR Economics also provides the monthly Industrial Insights which examine various market segments. Published on the 25th of the month, reports include:
Trend and rate-of-change graphs
Market Analysis
3-year forecast for the market reported
Management objectives
US Market segments rotate throughout a 12-month period. The series includes:
Oil & Gas Extraction Production
Industrial Machinery New Orders
Wholesale Trade of Durable Goods
Public Water & Sewer
Food Production
Electrical Equipment New Orders
Metalworking Machinery New Orders
Private Sector Employment
Wholesale Trade of Nondurable Goods
Industrial Production
Mining Production
Chemical & Chemical Product Production
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Business Cycle ITR Economics™ 2 March 2020 Industry Phase 12MMA 2020 2021 2022 Total MCAA Bookings (36 Companies) D Decline -11.8% 12.0% 3.1% US Industrial Production Index C Decline -3.7% 3.2% 1.4% US Chemical & Chemical Products Production Index D Decline -5.2% 3.9% 1.8% US Food Production Index B Rise 0.7% 2.2% 0.8% US Paper & Paper Products Production Index A Decline -2.5% 0.0% -1.8% US Mining Production Index C Mild Rise -5.3% 2.6% 6.4% US Electric Power Generation, Transmission, and Distribution Production D Decline -3.0% 2.2% -0.1% US Public Water & Sewer Facility Construction B Rise -6.1% 5.8% 5.0% 7
USIndustrial ProductionIndex
Annual Trend: 109.3
USIndustrialProductionIndexForecast
Industry Outlook
2020: -3.7%
2021: 3.2%
2022: 1.4%
• Decline in annual average Industrial Production, underway before the onset of COVID-19 outbreak and the Russia-Saudi price war, will likely intensify amid government intervention and efforts to "flatten the curve". This necessitated a downward revision to the forecast.
• We lowered the year-end 2020 annual growth rate forecast by 4.4 percentage points. The 2021 outlook is 1.2 percentage points higher than our outlook from the August 2019 report.
• Annual Production will contract into early 2021. When annual average Production reaches a low, it will be approximately 3.7% below where we were at the end of 2019.
• Downside risks are more numerous than upside risks. They include: governmental intervention in an effort to mitigate the spread of COVID-19 and HR 6201 the Families First Coronavirus Response Act. Both are likely to increase the magnitude of layoffs in the economy.
• The $2 trillion stimulus bill also poses a risk to this forecast. This level of stimulus is unprecedented and introduces the potential for unintended consequences.
ITR
™ 6 March 2020
Economics
Phase: C Year-over-Year:
80 85 90 95 100 105 110 115 80 85 90 95 100 105 110 115 '08 '09 '10 '11 '12 '13 '14 '15 '16 '17 '18 '19 '20 '21 '22 '23 12-MonthMovingAverage -15 -10 -5 0 5 10 15 -15 -10 -5 0 5 10 15 '08 '09 '10 '11 '12 '13 '14 '15 '16 '17 '18 '19 '20 '21 '22 '23 Year-over-YearGrowthRate
0.2%
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US Oil & Gas Extraction Production
HIGHLIGHTS
• Double-digit growth rates are unlikely to persist in the upcoming three years
• The Production 12MMA will generally rise through at least 2022, but at single-digit rates
• Our long-term outlook is underpinned by our outlook for World Industrial Production
RATE-OF-CHANGE
DATA TREND
OVERVIEW
The US Oil and Gas Extraction Production 12MMT in November was 11.5% higher than one year ago. The US Oil and Gas sector boomed in 2018 and 2019, maintaining double-digit growth during most of that time. While such robust growth is not likely during the next three years, we nevertheless expect the 12MMA to set record highs in 2020, 2021, and 2022. Plan for more-robust growth in 2021 relative to the other two years.
This market will still be an area of opportunity in the upcoming years, as rising World Industrial Production will likely lead to rising demand through at least 2021. However, as 2022 progresses, the anticipated recession in World Industrial Production could negatively impact demand for oil and gas. Hence, expect 2022 to be a lessrobust year for the oil and gas sector than 2021. Changes to supply due to actions by OPEC, newly-found reserves, or improved technology could pose risks to the outlook.
LINKS
ITR MANAGEMENT OBJECTIVE
Total Bookings for consistent MCAA members during the 12 months through November were 0.7% below the year-ago level. Both Export Bookings and Domestic Bookings during the three months through November were above the same three months from the prior year, with Exports (up 6.5%) growing at a higher rate than Domestic Bookings (up 1.4%). MCAA members whose businesses are linked to the oil patch may be feeling the effects of slowing growth in US Oil and Gas Production. While expected to avoid Phase D, Recession, Production may not see more noticeable upward business cycle momentum until 2021. Plan for record-high levels of Production through 2022 but avoid straight-line projections. Production growth is unlikely to match the current pace through at least 2022, and the North American Rotary Rig Count is projected to oscillate between about 900 and 1,400 rigs through at least 2022.
Manufacturing / January 2020 ITReconomics.com ©2020 All Rights Reserved
2012 =100, NSA
Index,
Ask an Analyst Data Methodology
2021: 2020: 2022: 12/1212MMA 6.0% 184.1 2.7% 173.7 2.4% 188.6 FORECAST 9
ITR Advisor Economic Newsletter
The ITR Advisor is a simple and essential quarterly Newsletter. The 4-page report provides a snapshot of the state of the US and global economy at the end of each calendar quarter.
It offers an overview of key indicators like:
Retail Sales
Wholesale Trade
Manufacturing
Interest Rates
Private Sector Jobs
Capital Goods Orders
The articles include noteworthy developments beneath the headline. This is information that business decision-makers and investors need to know to act promptly and decisively on crucial data and shifting trends.
ITR creates the Advisor in a conversational tone. It is a simple, quick, and timely way to stay informed about the state of the economy, with useful guidance and clear action points.
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Industry Snapshots
Macroeconomic Outlook
As 2021 looms ahead, plenty of signals are emerging from the US economy to give cause for optimism. Our dashboard of leading indicators suggests that, barring widespread shutdowns, the US industrial sector will transition to a business cycle rising trend in the coming months. We also expect a more inflationary environment in 2021 as recovering industrial activity yields higher demand for inputs. The distribution of a COVID-19 vaccine will likely aid in the bourgeoning recovery.
Further cause for optimism stems from US Nondefense Capital Goods New Orders (excluding aircraft); quarterly New Orders are already up 7.8% compared to the same time period in 2019. We expect businessto-business spending to generally rise through at least 2021. Within the B2B sector, US Computers and Electronics New Orders and US Nondefense Communications Equipment New Orders are driving recent positivity as employees and firms procure equipment to facilitate remote work and investment related to the 5G rollout occurs. In contrast, the US Machinery New Orders segment of the B2B world is having a more sluggish recovery, with quarterly New Orders 0.6% below the year-ago level. Those tied to this sector may still experience some weakness heading into 2021, but that weakness will give way to strength as 2021 progresses.
On the consumer side, quarterly US Total Retail Sales are up 5.3% year over year. However, this very favorable number belies some recent weakening; Retail Sales for the month of November were down 1.3% from the prior month. This is only the fourth instance of October-toNovember decline in the last 20 years, and it suggests we could be in for some very near-term struggles on the retail side of the economy. That being said, low US Credit Card Delinquency Rates, very high savings rates, and US Disposable Personal Income above the prepandemic level show that the US consumer is in a fundamentally solid position; the consumer will drive the US economic recovery forward in 2021 as a COVID-19 vaccine facilitates increased activity.
Consumer strength is already readily apparent in the single-family housing market. Third-quarter US New Homes Sold were up 47.0% relative to the third quarter of 2019. This is the most robust rate of rise since the early 1980s. Historically low mortgage rates and low home inventories will likely drive rise in US Single-Unit Housing Starts during at least the first half of 2021.
With these positive signals in mind, consider your capacity needs for 2021; take advantage of low interest rates to invest in the equipment and technology necessary to accommodate a robust rising trend. Ensure your raw materials suppliers are geographically diversified in order to minimize disruptions and capacity constraints in the coming year.
ITReconomics.com ©2020 All Rights Reserved 1 ITR Advisor / Volume 14 / December 2020 Produced Quarterly by ITR Economics™ for MCAA Members
RETAIL SALES RESIDENTIAL CONSTRUCTION NONRESIDENTIAL CONSTRUCTION CAPITAL GOODS ROTARY RIG MANUFACTURING AUTO PRODUCTION WHOLESALE TRADE
“The consumer will drive the US economic recovery forward in 2021“
Arrow denotes 12-month moving total/average direction.
Steep Rise Mild Decline Steep Decline Mild RiseFlat
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Global Investment Committee Weekly
The Global Investment Committee Weekly is a resource published by Morgan Stanley. The indepth newsletter provides the latest insights on macroeconomic, industry, and market trends around the world.
The Global Investment Committee (GIC) is a group of seasoned investment professionals that meet regularly to discuss the global economy and markets. They continually monitor developing economic and market conditions, review tactical outlooks and recommend asset allocation weightings, as well as produce a suite of strategy, research, analysis, commentary, and other reports and broadcasts.
Reports are published every Monday by 10 AM ET.
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Global Investment Committee |
The GIC Weekly
Starting Points Matter
The specter of an extended war in Ukraine, fought by the West with escalating sanctions on Russia, raises the question of stagflation. The one-year forward yield curve is inverting, suggesting rising probabilities of a policy error and a recession. The usual crisis-fighting tools are unavailable, but we don’t expect a recession. The stock and bond markets are volatile and richly priced. The equity risk premium is premised on low terminal rates, lower real costs of capital and sustainable record-high profit margins. The bond risk premium still assumes inflation is transitory. The US economy may be better insulated than the capital markets for this scenario: growth is decelerating, but from a high rate; cash balances at companies, within the banking system and in households are ample; and credit usage and interest rate sensitivity are low. What’s more, the labor market is tight, so the outlook for wage gains is bright. When prospects for the economy and the market diverge, investors should seek active management. Consider selectively snapping up quality companies that have reasonable valuation support. Focus on financials, energy, industrials, health care and consumer services.
The rapid evolution of events in Russia/Ukraine over the past week have lifted stock and bond volatility to multiyear highs. Even so, headline stock indexes have managed to stay within their recent ranges as equity investors have lurched from one market narrative to another to explain a 10-year US Treasury yield that has swung from 1.58% to 1.94%. Of great concern are the implications of the crisis for commodity prices and, in turn, inflation. After all, in the past week oil prices have soared as much as 15% to $115 per barrel, and there were large gains in prices for agricultural products, fertilizer and industrial metals. The Bloomberg Commodity Index jumped 11% in five days. That is the stuff of classic supply shocks. Similarly, as it is clear that the West will fight Russia’s incursion with economic sanctions, investors have begun to worry about the impact on global trade and global growth. These scenarios of higher inflation and lower growth suggest not only stagflation but portfolio positioning that favors megacap growth stocks. Some investors see the two-year/10-year US Treasury yield curve is inverted on a one-year forward basis and believe it will lead to recession (see FixedincomeInsight). However, the
Lisa Shalett
Chief Investment Officer
Head of the Global Investment Office
Morgan Stanley Wealth Management
Lisa.Shalett@morganstanley.com
+1 212 296-0335
Upcoming Catalysts
March 07
US consumer credit
Germany factory orders
March 08
Germany industrial production
NFIB Small Business Optimism Index
US trade balance
China Producer Price Index
China Consumer Price Index
March 09
Japan Producer Price Index
JOLTS Job Openings
March 10
US Consumer Price Index
US initial jobless claims
US continuing claims
US real average hourly earnings
INVESTMENT STRATEGY
March 07, 2022
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Morgan Stanley Wealth Management is the trade name of Morgan Stanley Smith Barney LLC, a registered broker-dealer in the United States. This material has been prepared for informational purposes only and is not an offer to buy or sell or a solicitation of any offer to buy or sell any security or other financial instrument or to participate in any trading strategy. Past performance is not necessarily a guide to future performance. Please refer to important information, disclosures and qualifications at the end of
this material.
Global Investment Committee (GIC) does not believe this is the time for traditional playbooks.
For starters, think about policy settings. Typically, during a supply shock, central banks respond with massive policy accommodation as they did in 2020. But central bankers come to this phase of the cycle already well behind the curve on fighting inflation and have little room to shift course. Even before the recent surge in prices, realized annualized inflation in the US was running at a 40-year high of 7.5% and in Europe at an all-time high of 5.8%. In his Congressional testimony last week, Federal Reserve Chair Jerome Powell acknowledged that market pricing for a 25-basis-point hike in the fed funds rate this month is squarely on track. He also plans to outline balance sheet normalization by summer. In short, the Fed may be tightening into a slowdown in which inflation remains persistent.
Does this scenario have the same implications for markets as for the economy? We don’t think so. Recall the adage, “the economy is not the stock market and the stock market is not the economy.” Rarely has this thought been more important. Given their rich valuations, stocks and bonds have become tethered to the policy rate, yet the economy has become less rate sensitive. The economic cycle is more lumbering, readjusting to various operating utilization levels with the balance of credit/savings and investment as fuel. In contrast, the market in the short term is a discounting machine that works on the direction in the rate of change and degrees of momentum. In the longer term, the market moves on valuation, or what is already discounted. In that sense, starting points matter a lot. Currently, expectations are high and guidance has begun to disappoint; nearly 75% of forward guidance this quarter has been negative, the worst since 2016’s first quarter. For the economy, expectations have weakened yet the Citi US Economic Surprise Index is trending higher. That is where we find ourselves in having to analyze this supply shock and the potential implications of stagflation against a potentially impotent Fed.
We see the current scenario producing strong headwinds for stocks. Higher interest rates mean lower valuation multiples while Fed actions lead to less liquidity and tighter financial conditions. As for earnings, the market is more exposed than ever to global trade, international growth and non-US sales. At the same time, inflationary pressures are pushing up the costs for raw materials, energy, distribution and labor. While end-market pricing power may be disrupted by industryspecific supply chain problems, some inventories have already been rebuilt. Our ChartoftheWeekillustrates just how sensitive corporate margins are to slowing purchasing managers data.
On the other hand, the aggregate economy may be more
resilient than the markets. While inflation in energy and food prices will undoubtedly create stresses to consumption, in the intermediate term, we see offsets that don’t typically exist during periods of inflation and Fed tightening. Specifically, credit capacity is ample and cash balances at companies, in the banking system and within households are bountiful. The economy’s interest rate sensitivity is also quite low given limited use of floating-rate credit and the degree to which existing debt has been termed out and locked into historically negative real rates. For consumers, who account for twothirds of the economy, labor markets are tight and prospects for further wage gains are strong. That means more pent-up demand for the services side of the economy. Housing and infrastructure investment remain robust. Given the Russia/Ukraine conflict, we see increased fiscal spending among NATO members for cybersecurity, satellite communications and green/clean energy, which would reduce dependence on Russian oil and gas. To that end, we expect President Biden’s fiscal plans to be rebooted under the rubric of fortification for the West. Even with deceleration in economic growth and the inflation’s potential to act as a tax on consumers, we see economic growth in the next two years that is well ahead of the average of the last decade.
Bottom Line: The most obvious interpretation of the Russia/Ukraine situation is that extended disruptions to global commodity markets will push inflation higher for longer while economic growth slows as global trade and supply chains remain constrained. Such conditions could lead to stagflation. Some investors’ response is to “hide out” in megacap tech stocks which still dominate the market indexes because "the economy is the market.” The GIC disagrees. In our view, markets are still optimistically priced and need to discount the higher inflation/slower growth scenario because the Fed has little room to depart from their signaled path of tightening policy. This is counter to traditional playbook in which central bankers can respond to supply shocks with monetary accommodation. As for the US economy, we believe it will remain resilient for now and the odds of a recession are low. This creates select opportunities for stock-pickers. It's not a replay of secular stagnation. To the contrary, we see the events in Russia/Ukraine unleashing a new era in massive fiscal investment by the West. This should contribute to what was already expected to be a hotter, albeit shorter, cycle. Watch earnings revisions, real interest rates and inflation breakeven rates, looking for a change in the stagflation trend. Consider selectively snapping up quality companies that have reasonable valuation support. Focus on financials, energy, industrials, health care and consumer services.
THE GIC WEEKLY Please refer to important information, disclosures and qualifications at the end of this material. Morgan Stanley Wealth Management 2 14
Data Benchmarks
Operating Benchmarks Report
This annual report is a unique source of operational benchmarks for manufacturing and channel partners. Prepared annually, the data helps participants understand how operations compare to companies in the same industry of a similar size or nature.
Results provide…
Critical information for the valuation of a business
Information necessary for realistic strategic business planning
Data used to set targets and goals for the corporate management team
Published report includes:
Manufacturer 5-year trend and Channel Partner 3-year trend (reported separately)
3-year growth trend for major public industry companies (based on publicly available information)
Manufacturing data divided into four size categories by sales volume
Numerical expression of income statement data
Graphic representation of financial ratios
Dollar Mean, Company Mean, Minimum, Maximum and Standard Deviation for Gross Profit, Expenses and Operating Income
Participant Excel file with graphs and aggregated data points from the report. Enter your data into the Excel file to compare your company trend to industry performance.
Annual publication in May/June
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Operating Benchmarks Annual Report Contents
Measurement, Control & Automation Industry Public Company Data Trends
List of Participating Companies
General Report Commentary
Manufacturer Companies- Data Reported in Size Categories
Graphic Comparison Two Years and Five Years
Income Statement Comparisons – Two Years
Income Statement Comparisons – Five Years
Income Statement Data Expressed in Dollars
Income Statement Data Expressed as Percentage of Sales
Net Sales (in Dollars) and Gross Profit
Selling, Research & Development, General & Administrative, and Selling Expenses
General & Administrative Expenses and Research & Development Expenses
Research & Development (in Dollars) and Income from Operations
Fixed Asset Turnover and Asset Turnover
Inventory Turnover and Collection Period
Current Ratio and Direct Material Purchased
Direct Labor Payroll and Factory Burden
Capital Expenditures (in Dollars) and Net Sales per Employee
Gross Margin per Employee
Additional Calculations Definitions
$ Mean, Company Mean, Minimum, Maximum and Standard Deviation by Group
Manufacturers’ Representatives and Distributor Benchmarks
Graphic Comparison Two Years and Three Years
Income Statement Comparison – Two and Three Years
Income Statement Data Expressed in Dollars and Percent of Sales
Sales (In Dollars) and Total Commissions
Commissions and Gross Margin
Selling and General & Administrative and Selling Expense
General & Administrative Expenses and Income from Operations
Income Before Taxes and Pre-Tax Return on Assets
Asset Turnover and Inventory Turnover
Collection Period Accounts Receivable and Collection Period Commissions
Current Ratios and Sales to End-User Per Employee
Gross Margin per Employee and Allocation of Payroll
Capital Expenditures
Additional Calculations Definitions
$ Mean, Company Mean, Minimum, Maximum and Standard Deviation
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Operating Benchmarks Report Sample Format and Data
GROUP1 Year1Year2Year3Year4Year5 NETSALES $2,233,348$2,266,015$2,572,292$2,896,155$2,861,889 CostofGoodsSold 1,427,6401,413,7201,596,7491,798,6771,723,316 GROSSPROFIT 805,708 852,295 975,543 1,097,4781,138,573 EXPENSES SellingExpenses 328,905344,784384,976402,943422,353 ResearchandDevelopment 101,723105,442111,910118,647107,072 AdministrativeandGeneralExpenses136,094171,390213,228223,880239,712 566,722 621,616 710,114 745,470769,137 INCOMEFROMOPERATIONS $238,985$230,679$265,429$352,008$369,436 GROUP1 Year1Year2Year3Year4Year5 NETSALES 100.0100.0100.0100.0100.0 CostofGoodsSold 63.962.462.162.160.2 GROSSPROFIT 36.137.637.937.939.8 EXPENSES SellingExpenses 14.715.215.013.914.8 ResearchandDevelopment 4.64.74.44.13.7 AdministrativeandGeneralExpenses 6.17.68.37.78.4 25.427.427.625.726.9 INCOMEFROMOPERATIONS 10.710.210.312.212.9
-Percent 17
SAMPLE FORMAT AND DATA
2 YEAR COMPARISON Expressed as a Percent of Sales
GROSS PROFIT Expressed as a Percentage of Sales
35 38 41 44 47 50
GROUP 1 GROUP 2 GROUP 3 GROUP 4
62.1 60.2 55.4 54.6 58.3 57.4 53.3 52.1 13.9 14.8 15.2 15.2 13.1 14.4 18.0 19.3 4.1 3.7 3.5 3.3 5.2 4.5 5.2 6.8 7.7 8.4 11.3 11.6 14.4 12.1 14.0 14.7 12.2 12.9 14.6 15.3 9.0 11.6 9.5 7.1
Inc. Ops G&A R&D Selling COGS Group 4 Group 1 Group 2 Group 3 18
Compensation & Benefits Report
Published annually, the Compensation Report provides comparisons of salaries and incentives for positions unique to the measurement and control and automation industry. Data collection begins in June with a target publication in August. Where possible, data for manufacturer and distributor organizations is reported separately.
Publication includes:
Compensation Data Benchmarks
o Merit v. General Increase Plan for Exempt & Non-Exempt Employees
o Salary Freeze and Incentive Details
o Overtime Terms
o Turnover, Evaluation & Compensation Adjustments
Hourly Wage Rate Benchmarks for Regular & Temporary Employees
o Data reported by company size and geographical region
Quick Reference Summary for all Reported Positions
o Incumbent Count
o Low & High Base Rates
o Weighted & Unweighted Average Base Rate
o Average Total Compensation
Compensation Details for Reported Job Functions in the Following Categories:
o General Management
o Field Sales & Service
o Technical Marketing & Sales Support
o Product Design & Development
o Manufacturing Engineering
o Software
Biennial Benefits Report
The benefits segment provides benchmarks that allow participants to compare and maintain a competitive compensation package. Published on the even year, this information is essential in retaining a business’s most important asset, the workforce.
Topics covered:
o Health Insurance
o Dental Care
o Short and Long Term Disability
o Group Life Insurance
o Retirement and Staff Savings Plans
o Benefits Administration and Plan Eligibility
o Work Week and Variations
o Employee leave
o Part-time Employee Benefits
o Other Special Benefits
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Hourly Wage Rates - SAMPLE DATA for Regular and Temporary Employees
Sales Volume Number of Companies Average Hourly Rate Production Average # Hourly Employees Production Average Hourly Rate Administrative Average # Hourly Employees Administrative Yes: Temporary Employees (# Responding) No: Temporary Employees (# Responding) Average Temporary Employee Rate Average % Add on by Agency Under $5M 12 $21.01 15 $22.15 4 3 8 $15.25 45.0% $5-25M 9 $17.78 34 $20.24 9 10 3 $13.70 43.3% $25-50M 8 $19.21 153 $23.47 33 6 1 $17.38 34.3% Over $50M 6 $21.31 143 $24.00 61 3 2 $15.50 41.3% Channel Partners 11 $25.97 22 $21.11 6 3 12 $18.83 25.0% Total All Groups 46 $20.08 64 $21.72 16 25 26 $15.52 39.1% Region Number of Companies Average Hourly Rate Production Average # Hourly Employees Production Average Hourly Rate Administrative Average # Hourly Employees Administrative Yes: Temporary Employees (# Responding) No: Temporary Employees (# Responding) Average Temporary Employee Rate Average % Add on by Agency Northeast 13 $18.49 47 $23.66 11 6 4 $14.86 35.9% Midwest 7 $22.39 46 $21.71 20 6 9 $14.10 41.7% Southeast 8 $19.94 40 $19.95 21 5 8 $16.75 38.3% Southwest 8 $20.30 41 $22.38 20 6 9 $15.25 40.0% West 10 $19.23 60 $21.73 9 6 5 $15.11 39.8%
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Total Number of Participating Companies 52 Number Number Lowest Highest Past Annual Current Annual Past Annual Current Annual Job of of Actual Actual Average Average Weighted Weighted Job Title Code Companies Incumbents Base Rate Base Rate Base Rate Base Rate Average Average General Management Personnel President or Chief Executive Officer CEO 38 42 $78,000 $905,800 $239,500 $255,500 $237,700 $250,200 Chief Operating Officer or General Manager COO 15 17 $116,200 $464,000 $195,900 $203,000 $187,400 $200,700 Vice President/Director/Manager of Marketing MKT 18 19 $60,200 $290,000 $155,900 $150,300 $153,800 $151,800 Marketing Communications Manager MCM 17 19 $41,600 $132,300 $88,500 $82,100 $97,400 $82,400 Vice President/Director/Manager of Sales SAL 27 38 $15,000 $310,000 $139,800 $154,800 $140,000 $159,200 Contract or Project Manager CPM 4 6 $60,000 $169,400 $119,200 $111,700 $138,400 $123,000 Customer Service Manager CSM 23 27 $30,000 $128,000 $82,400 $79,200 $82,500 $78,800 Vice President/Director/Manager of Service SER 8 8 $77,500 $295,000 $111,400 $129,100 $111,400 $129,100 Vice President/Director/Manager of Administration ADM 3 3 $74,800 $181,500 $108,100 $135,400 $108,100 $135,400 IT Manager ITM 23 23 $57,000 $176,700 $113,100 $108,900 $113,300 $108,900 Quality Assurance Manager QAM 22 22 $51,500 $130,300 $96,000 $91,000 $97,000 $91,000 Inspection Supervisor INS 5 7 $39,200 $82,000 $69,400 $58,300 $72,400 $64,400 Document Control Manager DCM 7 7 $36,600 $109,100 $65,900 $71,200 $66,200 $71,200 Facilities Manager FAC 12 13 $44,600 $130,800 $82,400 $80,300 $82,400 $77,900 Vice President/Director/Manager of Human Resources HR 25 25 $49,400 $237,400 $122,500 $111,500 $119,400 $111,500 Vice President/Director/Manager of Finance CFO 38 38 $64,000 $299,100 $139,300 $137,000 $139,600 $137,000 Purchasing Manager PUR 21 22 $37,000 $153,400 $82,400 $78,500 $75,900 $78,500 Cost Accounting Manager CAM 9 9 $50,000 $141,300 $107,000 $94,700 $104,200 $94,700 Vice President/Director/Manager of Manufacturing or Operations MFG 24 24 $70,000 $250,000 $145,900 $148,800 $144,900 $148,800 Production Manager PDM 24 38 $44,000 $136,500 $82,800 $88,900 $80,600 $82,800 Inventory Control Manager ICM 7 7 $44,000 $99,000 $72,900 $72,100 $72,900 $72,100 Materials Manager MM 11 11 $55,300 $111,200 $86,900 $94,500 $86,900 $94,500 Test Engineer Supervisor TES 4 4 $63,200 $144,200 $105,100 $104,200 $105,100 $104,200 Metrologist Manager MGT 3 6 $36,500 $96,800 $81,800 $74,300 $83,800 $66,800 Vice President/Director/Manager of Engineering ENG 18 20 $103,400 $203,300 $151,100 $150,000 $151,800 $150,600 455 Total Number of Incumbents reported 1,822 Total Number of Participating Companies 52 Average Population Size 35 Compensation Report Summary - SAMPLE DATA 21
Regional Sales Manager - SAMPLE DATA
Responsible for the domestic sale of company products in a major single geographic unit reporting to the National Sales/Marketing Executive and with one or more levels of Supervisory Managers reporting.
Position Summary Data
Description: # of Companies 21 # of Manufacturers 17 25th Percentile $92,800 # of Incumbents 71 # of Channel Partners 4 50th Percentile $100,400 75th Percentile $145,000 Responsibility Match to Job Description Weighted Average Base Rate $117,500 Match 18 Greater 2 Average Minimum Range $95,200 Lesser 1 Average Maximum Range $149,800 Company Size # of Companies # of Incumbents 25th Percentile 50th Percentile 75th Percentile Average Base Rate (Unweighted) Weighted Average Base Rate Incumbents Eligible for Incentive Average Incentive/ Commission Average Total Compensation Under $10 Million 4 4 $80,600 $90,400 $131,300 $121,500 $121,500 1 $45,700 $167,200 $10-25 Million 3 16 $81,900 $95,700 $97,600 $97,500 $102,200 16 $13,700 $115,900 $25-50 Million 2 8 $94,900 $100,000 $103,800 $96,800 $96,800 3 $46,000 $142,800 Over $50 Million 8 34 $128,200 $145,000 $160,300 $140,600 $136,800 27 $25,900 $162,700 Channel Partners 4 9 $67,500 $93,500 $130,000 $85,900 $88,600 7 $130,700 $219,300 Total All Groups 21 71 $92,800 $100,400 $145,000 $116,200 $117,500 54 $37,400 $154,900 Regional Sort # of Companies # of Incumbents 25th Percentile 50th Percentile 75th Percentile Average Base Rate (Unweighted) Weighted Average Base Rate Incumbents Eligible for Incentive Average Incentive/ Commission Average Total Compensation Northeast 3 7 $100,200 $107,000 $197,100 $142,700 $120,300 2 $5,800 $126,100 Midwest 3 18 $83,600 $94,000 $99,100 $106,000 $107,400 15 $40,200 $147,600 Southeast 6 24 $114,600 $130,500 $160,300 $133,800 $131,700 18 $14,800 $146,500 Southwest 5 11 $80,800 $99,700 $125,400 $105,400 $120,000 8 $37,300 $157,300 West 4 11 $69,000 $100,000 $145,000 $91,100 $98,800 11 $76,400 $175,200
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Monthly Booking Trends
The Bookings report is an accurate barometer of business activity provided to participants monthly. This is the only virtually instant trend index you can obtain covering providers of process controls, measurement and analysis instrumentation, factory automation systems and software.
Manufacturing Report:
Aggregated totals for domestic & export bookings (Canada and Rest of the World)
13-month trend reported separately for companies under and over $50 million in sales
Channel Partner Report:
Aggregated totals for domestic bookings
13-month trend line with comparison to open quote totals
All Reports Include:
Executive summary with aggregated data for all participants
Tables and detailed graphical trends for reporting groups
3/12 Rate-of-Change data to compare current data to the same period one year ago
12/12 Rate-of-Change data to remove seasonal variation and derive the underlying cyclical trend
Business Cycle Analysis which provides a forward look into a 3-6 month period
Interactive Excel workbook for tracking individual performance against that of the group
Published by the 25th of the month.
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Executive Summary Aggregated Group Bookings
Note: New participation base, all historical data has been restated.
Global Bookings Total
Global bookings (Domestic + Export bookings for all report participants regardless of company size) for January 2019 were up 15.8% compared to December 2018 for a total of $219,284,708.
Domestic Bookings Trends - $ Millions
Domestic aggregated bookings increased in January to $184,536,087, however the quarterly and annual rates of change continue to decline. While domestic bookings are above year ago levels, they are slowing which suggests the continuation of Phase C or cautionary growth.
Overall, aggregated domestic bookings increased 15.5% to a total of $184,536,087 when compared to December 2018. When compared to the same month oneyear ago, domestic bookings decreased 9.5%.
Total
Bookings for January 2019
Total Domestic Bookings for February 2018 - January 2019 (12 months)
Export Bookings Trends - $ Millions
Aggregated exports increased in January to $34,748,620. However, the 3/12 and 12/12 rates-of-change continue to decline below year-ago levels and remain in Phase D or Recession for the third consecutive month. The 3/12 (quarterly) rate-of-change should be monitored closely for signs of improvement.
Overall Export bookings increased 17.2% when compared to December 2018 for an aggregated total of $34,748,620. However, when compared to this same period a year-ago, export bookings decreased 6.6%.
Total Direct Export Bookings January 2019
Total Direct Export Bookings February 2018 - January 2019 (12 months) Total Direct Export Bookings to Canada
Direct Export Bookings to the Rest of the World
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Total Bookings 241.1 220.9 251.3 222.7 218.6 226.1 217.4 239.9 209.4 223.0 197.7 189.4 219.3 % Change 21.3% -8.4% 13.8% -11.4% -1.8% 3.4% -3.9% 10.4% -12.7% 6.5% -11.3% -4.2% 15.8% Jan-18 percent change based on Dec-17 data not shown. Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Domestic 203.9 185.0 214.4 188.0 183.4 188.7 180.0 202.3 179.0 188.2 166.5 159.8 184.5 1/12 29.6% 16.4% 11.4% 22.9% 7.3% 6.4% 20.0% 15.5% 3.8% 2.8% -1.2% 0.8% -9.5% 3MMT 531.0 547.5 603.3 587.5 585.9 560.2 552.2 571.0 561.3 569.5 533.7 514.5 510.9 3/12 15.5% 16.1% 18.6% 16.5% 13.4% 11.7% 10.8% 13.6% 12.8% 7.3% 1.8% 0.9% -3.8% 12MMT 2,064.6 2,090.6 2,112.5 2,147.6 2,160.0 2,171.3 2,201.3 2,228.5 2,235.0 2,240.1 2,238.1 2,239.3 2,219.9 12/12 11.9% 12.9% 12.7% 14.0% 13.5% 12.9% 13.7% 14.4% 14.4% 12.4% 11.1% 11.0% 7.5% Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Export 37.2 35.9 36.9 34.6 35.2 37.3 37.4 37.5 30.4 34.8 31.1 29.6 34.7 1/12 4.0% 12.2% -15.4% 10.7% 0.8% -1.2% 15.4% 9.9% -20.2% -1.8% -28.9% -26.4% -6.6% 3MMT 121.3 113.4 110.1 107.5 106.8 107.1 109.9 112.2 105.3 102.7 96.3 95.6 95.5 3/12 14.8% 15.7% -1.3% 0.5% -2.8% 3.0% 4.6% 7.6% 0.6% -4.6% -17.9% -20.0% -21.2% 12MMT 441.0 444.9 438.1 441.5 441.8 441.3 446.3 449.7 442.0 441.3 428.7 418.1 415.6 12/12 6.0% 7.0% 5.5% 7.9% 7.5% 7.4% 7.8% 8.1% 4.8% 3.8% -0.2% -4.9% -5.7%
Total
$28,272,244
$184,536,087
Domestic
$2,219,948,924
$34,748,620 $6,476,377
$415,623,590
350 365 380 395 410 425 440 455 470 30 40 50 60 70 80 90 100 110 120 130 Millions Export Bookings 3 MMT and 12 MMT 1,500 1,600 1,700 1,800 1,900 2,000 2,100 2,200 2,300 100 200 300 400 500 600 700 Millions Domestic Bookings 3 MMT and 12 MMT -10% 0% 10% 20% Percent Domestic Bookings Rate-of-Change 3/12 Rate of Change 12/12 Rate of Change -30% -20% -10% 0% 10% 20% Percent Export Bookings Rate-of-Change 3/12 Rate of Change 12/12 Rate of Change 24
Under $50 Million Bookings Results
Note: New participation base, all historical data has been restated.
Domestic bookings increased 6.3% from December 2018. When compared to January 2018, bookings decreased 6.0%. The 12month trailing average decreased slightly by 0.5% when compared to December 2018.
Export bookings increased 26.6% from December 2018. When compared to January 2018, exports increased 0.6%. The 12-month trailing average also remained flat.
Over $50 Million Bookings Results
Note: Data labels added to domestic and export "bars" indicate aggregated dollar volume for the group.
Domestic bookings increased 18.9% from December 2018. When compared to January 2018, bookings decreased 10.6%. The 12month trailing average decreased 1.0% when compared to December 2018.
Export bookings increased 11.6% from December 2018. When compared to January 2018, exports decreased 11.0%. The 12month trailing average also decreased 1.0% when compared to December 2018.
48.8 48.3 54.5 50.3 50.9 49.5 45.6 52.1 48.3 48.6 44.4 43.1 45.9 45 46 47 48 49 50 30 35 40 45 50 55 60 Millions Domestic Bookings Under $50M Totals and Trailing Average Domestic MTA 13.9 14.9 13.9 14.3 14.6 14.9 15.6 14.0 14.5 15.4 15.0 11.0 14.0 14.0 14.5 15.0 0 5 10 15 20 Millions Export Bookings Under $50M Totals and Trailing Average Export MTA 155.1 136.7 159.9 137.8 132.6 139.2 134.4 150.3 130.7 139.6 122.1 116.6 138.7 120.0 125.0 130.0 135.0 140.0 145.0 60 80 100 120 140 160 180 Millions Domestic Bookings Over $50M Totals and Trailing Average Domestic MTA 23.3 21.0 23.0 20.4 20.6 22.4 21.8 23.6 15.8 19.4 16.1 18.6 20.8 19.0 19.5 20.0 20.5 21.0 21.5 22.0 22.5 23.0 23.5 5 11 17 23 29 Millions Export Bookings Over $50M Totals and Trailing Average Export MTA 25
Quarterly Product and Industry Trends
These reports are a reliable source of product and industry trends not available from any other source for providers of process controls, measurement and analysis instrumentation, factory automation systems and software.
Publications Include:
8 quarter trend for 55 products in 12 major categories (Product Report Only)
8 quarter trend for 30 end-user industries (Industry Report Only)
Data reported is booked in the US or Canada for use in the US or Canada
Linear trend line analyzes bookings as reported and shows the rate of increase or decrease over the reporting period
Rate-of-Change data illustrates the seasonal changes inherent to the data series and removes seasonal variation in order to derive the underlying cyclical trend
Business cycle analysis for each product category and industry where sufficient data is available
Reports are published 45 days after the close of the quarter. Companies may elect to participate in one or both reports as appropriate.
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Product Report Instrument Categories
Pressure Instrumentation
Temperature Instrumentation
Volumetric Flowmeters
Mass Flowmeters
Electronic Level Instrumentation
Mechanical Level Instrumentation
Analytical and Specialty Measurement
Manufacturing
Food & Beverage
Textiles
Lumber
Paper
Industrial Chemicals
Pharmaceuticals
Petroleum Products
Rubber & Plastics
Mining
Mining
Transportation and Utilities
Pipelines
Utilities
Nuclear
Other
All Resale Orders/OEM
Trade, Financial & Services
Pneumatic/Mechanical Products
Display & Control Systems and Software
Electronic Display and Control Products
Final Control Devices
Other Bookings Category
Summary All Products
Industry Report Categories
Stone/Clay/Cement/Glass Products
Metal Manufacturing
Fabricated Metal Products
Machinery
Electrical/Electronic Equipment
Transportation
Aerospace
Instruments
Oil & Gas Extraction
Natural Gas
Water Supply & Irrigation
Sanitary Services
All Other Industries
Order Where Ultimate User is Unknown
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Quarterly Report Format Sample
Some historical data has been restated by report participants during this quarter.
Phase B or "Accelerating Growth". Annual sales are above year-ago levels and are growing. Phase C or "Growth (Caution) ". Annual sales are above year-ago levels but the rate of growth is slowing.
Summary All Industry Segments
Summary All Industry Segments
Category Comments:
*The data represented is calculated as a quarter over quarter change relative to the total bookings as reported by MCAA participants. 2Q17 data is calculated from the previous quarter. Although 1Q17 is not reported, the data point is historical for all participants.
*The linear trend line analyzes bookings as reported and shows the rate of increase or decrease over the 8 quarter period.
*3/12 Rate of Change illustrates the seasonal changes inherent to the data series.
*12/12 Rate of Change removes seasonal variation in order to derive the underlying cyclical trend.
*Overall bookings are still above year-ago levels but the rate of growth is beginning to slow. This aligns with the 3/12 leading indicator's downward trend since peaking in 3Q18.
2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 Bookings Quarter Change 8% -4% -1% 14% 6% -1% -3% -2% 3/12 Rate of Change 17.4% 15.6% 9.6% 16.7% 14.2% 17.6% 16.1% 0.5% 12/12 Rate of Change 7.6% 12.4% 13.2% 14.8% 14.1% 14.6% 16.1% 11.8%
SAMPLE All INDUSTRY SEGMENTS
-5% 0% 5% 10% 15% 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19
Quarter over Quarter Change Bookings Quarter Change Linear (Bookings Quarter Change) 0% 5% 10% 15% 20% 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19
Bookings Rate of Change 3/12 Rate of Change 12/12 Rate of Change 28
Specialty Resources
Customer Satisfaction
The Customer Satisfaction program is an efficient way to gain valuable feedback from those that matter most…customers!
Surveys launch in January of each year with results available by the end of February. Need a different schedule? Try the on demand option. This allows participants to survey customers on a custom schedule.
When published, participants receive a custom report with individual results. They also receive aggregated benchmarks for the reporting population. This is the report component that sets the MCAA program apart from any other. The aggregated comparative data (aggregated for all participants) allows the reader to put data into context. In doing so, report participants can see where they stack up against the competition.
Why Participate?
Survey options for both manufacturer and channel members
Real time customer feedback in a matter of weeks
Add 5 custom questions to your survey
Survey one customer or channel segment at no charge - additional segments are $200/report
Program satisfies ISO Certification requirements
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Sample Customer Survey Results Format
Surveys Deployed Surveys Returned as Undeliverable Customers Surveyed Respondents Company ABC Response Rate Frequency Percent 6 20% 4 13% 11 37% 7 23% 2 7% 30 Frequency Percent 11 39% 8 29% 8 29% 1 4% 0 0% 0 0% Value of products/services 28 11 41% 10 37% 6 22% 0 0% 0 0% 1 4% Fair Poor N/A or No Opinion
Response Rate 250 18 232 30 12.9% Have you purchased or used Company ABC's products and/or services in the past? Yes, I am a reseller No Yes, I am a buyer Yes, I am a user Yes, I am a buyer and a user Quality of products/services Very Good Good Product Lines & Services Excellent Please rate Company ABC on the following: Very Good Good Fair Poor N/A or No Opinion Excellent 0% 20% 40% 60% Excellent Very Good Good Fair Poor 0% 20% 40% 60% Excellent Very Good Good Fair Poor 30
Key Metrics Report Sample Format Customer Satisfaction Survey
Surveys Deployed Surveys Returned as Undeliverable Customers Surveyed Respondents Company ABC Response Rate Total Customer Satisfaction Response Rate Average Customer Satisfaction Response Rate Company ABC MCAA Overall MCAA Customer Satisfaction Index (MCSI) 88.6 82.8 MCAA Customer Loyalty Index (MCLI) 93.3 85.0 Maximum value = 100. Higher is better. Company ABC MCAA Overall Quality of Products/Services 93.7 84.4 Value of Products/Services 91.1 80.6 Product Design 91.1 82.2 Customer Service 92.2 80.1 Customer Training 81.2 73.2 Technical Support 96.3 80.7 Availability of Parts 87.1 72.2 Repairs 88.3 69.4 Overall Total 90.0 78.6 Maximum value = 100. Higher is better.
Response Rate Satisfaction Index Product/Service Quality 16.0% 12,969 1,323 11,646 1,503 9.5% 12.9% 88.6 93.3 82.8 85.0 60 65 70 75 80 85 90 95 100 MCAA Customer Satisfaction Index (MCSI) MCAA Customer Loyalty Index (MCLI) Satisfaction Index Company ABC MCAA Overall 60 65 70 75 80 85 90 95 100 Quality Value Design Service Customer Training Support Parts Repairs Overall Product/Service Quality Company ABC MCAA Overall 31
Customer Satisfaction Metrics Participant Comparison SAMPLE
96.8 94.1 93.5 89.1 88.3 87.0 86.5 85.5 85.4 85.1 83.9 83.5 83.5 81.3 80.0 79.2 70 75 80 85 90 95 100 Manufacturer-Customer Customer Satisfaction Index (MCSI) MCAA Average = Red 98.6 98.2 97.5 96.0 95.0 93.3 92.5 90.0 87.5 87.5 86.6 86.4 85.1 81.9 79.4 79.1 75 80 85 90 95 100 Manufacturer-Customer Loyalty Index (MCLI) MCAA Average = Red 32
Specialty Benchmark Surveys
Benchmark surveys help address specific concerns or business practices. Whenever there is an operational or management issue for which industry peer feedback would be beneficial, we can help. Our staff develops and distributes surveys then provides aggregated reports within 15-20 days of the survey launch.
Survey Guidelines:
Ten (10) questions or less
Yes/No or multiple-choice format suggested for the best response rate
Member provides base questions to ensure the survey meets informational needs
Surveys deploy online
Recent Benchmark topics include:
Supply Chain Impacts
Purchase Order Best Practices
Freight Surcharges
E-Business
Digital & Social Marketing Comparison
Product Differentiation & Customer Engagement
Sales Tool Communication
Credit Card Processing
Lead Generation
Website Analytics
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SAMPLE BENCHMARKS
This survey was conducted to explore the current impact of supply chain challenges amongst manufacturing members. Aggregated results from forty-three (43) manufacturers are presented in the results below.
Are you experiencing supply chain issues?
Which geographic location is experiencing the greatest impact?
How are current supply chain issues affecting delivery to your customers?
Additional comments regarding delays:
The range is 3 days to 2 weeks.
From 2 weeks to 4 months.
Varies from 2 to 12 weeks depending on missing components or outside process.
We have built up inventories to hit target fill-rates.
Some electronics are delayed a year or morel
Current deliveries not affected, but we are scrambling to stay ahead of delays and shortages
It is inconsistent. Normal delivery can move to shipment delays overnight.
16 week delays on some items. Some parts are further complicated by logistics like shipping containers from Asia that have stretched transit times from 5 weeks to 12 weeks.
We have found work arounds at our expense to delay most orders less than a week. The expense comes out of margin.
2% 98% 0% 20% 40% 60% 80% 100% No Yes 25% 35% 5% 0% 18% 18% 0% 10% 20% 30% 40% 50% Other/Global Asia Europe South America North America US Specifically 22% 37% 10% 10% 12% 10% 0% 10% 20% 30% 40% Other >10-week delays 8-week delays 6-week delays 4-week delays 2-week delays 34
Partner Search
Partner Search is your 24/7 access point to new business partners. With a few clicks, members can search for MCAA Channel Partners by territory and/or principals. Results can be downloaded as a PDF and will include contact information, website, territory list, and principal list for each company that matches your search criteria. You have unlimited search opportunities through this exclusive member resource.
Search Options:
US Territories (50 states)
Canada & Mexico Territories
International Territories
Search Results Include:
Company Name
City/State
Telephone number
Email Address
Website
Territory and Principal Summary
Video Demonstration available on: https://themcaa.org/member-benefits/partner-search/
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Training & Development
The MCAA Learning Center
The MCAA Learning Center is designed to provide a high-level understanding of industry and technology basics for measurement, control, automation and instrumentation professionals. This online training platform allows members to enroll their teams to improve their knowledge of a variety of technologies and customer industries quickly and efficiently. This member resource is included in all memberships at no additional charge.
Each course includes a 20-40 minute presentation and study guide. At the end of each course, students will take an assessment and, with a passing score of 80%, will receive a certificate of completion.
Classrooms and Current Courses include:
Measurement & Instrumentation
ü Introduction to Industrial Measurement & Instrumentation
ü Basics of Continuous Flow Measurement & Instrumentation (4-part series)
ü Basics of Industrial Temperature Measurement & Instrumentation
ü Basics of Industrial Pressure Measurement & Instrumentation
ü Basics of Level Measurement & Instrumentation
ü Basics of Industrial Liquid Analytical Measurement & Instrumentation
Control & Automation
ü Introduction to Industrial Process Control & Automation
Communication & Protocols
ü Basics of Wireless Communication
Sales & Marketing
ü Features recordings from our digital marketing & social selling coaching series.
Additional classrooms and courses will be developed over time. For additional information, visit TheMCAA-Learning.org.
Special thanks to our member content contributors!
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Preferred Partner Services
MCAA Career Center
The MCAA Career Center is the premier online career resource connecting employers to the measurement, control and automation industry’s most talented professionals. Nearly 15,000 job seekers in the industry will see your job postings as the MCAA Career Center is part of the Engineering & Science Career Network (ESCN).
The Career Center, powered by Naylor Association Solutions, offers the most targeted advertising for measurement, control and automation industry job openings or internships, with a concentration on management-level positions. To get started, login to the MCAA member portal and choose Tools & Resources from the menu.
Highlights:
Set the skills criteria and let the resumes come to you
Complete an Employer-Profile to promote your company’s culture, benefits and why it’s a great place to work
Save and manage applicants and resumes
Free postings for internships
Quick and easy job posting
Quality candidates
Online reports provide you with job activity statistics
Simple pricing options
Special rates for MCAA member companies
Job Categories
Administrative/Clerical
Customer Service
Engineering
Field Service & Technical Support
Finance/Accounting
General Management
Human Resources/Personnel
Information Technology/Networks
Manufacturing/Production/Quality Assurance
Marketing/PR
Sales/Business Development
Skilled Labor
Many Others
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Sales Leads Program
A subscription to D&B Hoovers allows members to empower their sales teams with an outstanding sales tool. Through D&B Hoovers, sales professionals can access information on over 85 million companies. Best of all, through the power of group purchase, MCAA members save thousands of dollars on annual subscriptions.
As a subscriber, users can quickly and efficiently search millions of records to build targeted lists of companies, people, industry segments, and much more. Annual enrollment begins in July, and subscriptions are activated at the end of August.
Target more strategically – New search and list capability help to quickly build pipelines. In addition, the dynamic SmartLists tool provides automatic notification when a new company or contact matches list criteria.
Informed Conversations – Access more in-depth intelligence on companies and contacts including technology data and triggers that help you better engage and personalize your sales pitch.
Enhanced Sales Productivity – Customizable desktop and notification options make it easy to monitor prospect and account activity.
Increase Sales and Marketing Alignment – Seamlessly integrate D&B Hoovers with your CRM and Marketing Automation Platforms to ensure that the same data is shared across your team.
Please note, due to restrictions imposed by D&B, we cannot add subscriptions outside of the enrollment period. In addition, if you have an active Hoovers subscription, D&B will not allow you to participate in the group program, nor will they match the discounted volume price.
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TForce Freight Discount
TForce Freight (formerly UPS Freight) is pleased to partner with MCAA to offer the MCAA/TForce Freight Savings Program, a member benefit program that helps you save time and money. As an enrolled member, you are eligible for exclusive discounts on a wide range of TForce Freight services. In addition, you’ll also receive exclusive support and shipping advice from our dedicated association team.
Benefits Include:
Exclusive savings on qualifying LTL freight shipments. Whether you’re shipping across the border or down the road, members immediately save on all LTL freight shipments.
Order, ship and track with ease. TForce shipping platforms allow you to keep track of your shipments easily ensuring your shipments arrive on time.
TForce customer service team is ready to help. Their dedicated customer service team is happy to walk you through the entire process, including a free quote.
MCAA Members can get started by contacting the UPS Freight Association Team at 866.443.9303 or visit associations@tforcefreight.com
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Thank you for reviewing the benefits and resource guide. I hope the information and sample data demonstrated the value of the tools available to you and your team through an MCAA membership.
If you have questions, or are ready to join this outstanding organization, please let me know.
Best Regards,
Teresa L. Sebring President
757.258.3100 X1001
Sebring@themcaa.org
www.themcaa.org
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