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Inspiring Leadership – great leadership drives business growth.


• True leadership is not about hindsight, it’s about vision, compassion and courage. • John Prescott


Leadership Behaviours • Vision • Courage • Compassion • Trust


Vision - more accessible to more people Our Goals • No 1 for Quality


Vision - more accessible to more people Our Goals • No 1 for Quality • No 1 for Service


Vision - more accessible to more people Our Goals • No 1 for Quality • No 1 for Service • No 1 for Ethics and Environment


Vision - more accessible to more people Our Goals • No 1 for Quality • No 1 for Service • No 1 for Ethics and Environment • No 1 for Health and Wellbeing


Vision - more accessible to more people Our Goals • No 1 for Quality • No 1 for Service • No 1 for Ethics and Environment • No 1 for Health and Wellbeing • No 1 for Convenience


Courage


Courage


• Rooney Ad


Compassion


Trust • Waitrose – unique co-ownership structure

“The only thing that will redeem Mankind is co-operation.” Bertrand Russell


Resulting in continued market beating performance‌ Sales Growth (YoY%) 18 16

Market Waitrose

14 12 10 8 6 4 2 0

3/1/09

5/1/09

Source: Kantar Worldpanel

7/1/09

9/1/09

11/1/09

1/1/10

3/1/10

5/1/10

7/1/10

9/1/10


…growing customer numbers… Shopper Growth % 14 12 10 8 6 4 2 0 9/1/09 -2

11/1/09

1/1/10

3/1/10

Source: Kantar Worldpanel, Total Food & Grocery, 12 we data

5/1/10

7/1/10

9/1/10

11/1/10


… and winning trade from competitors Net Switching (£million) Sainsbury’s

9.3

16 14

7.4

Tesco

12 10

6.0

Co-Operative

8 6

2.5

Morrisons

4 2

Asda

0.4 0

Lidl

0.4

9/1/09 11/1/09 1/1/10 3/1/10 5/1/10 7/1/10 -2

Source: Kantar Worldpanel, Total Food & Grocery, 12 we Oct 3rd 2010

9/1/10 11/1/10


• If you want go fast, go alone. If you want to go far, go together. • Warren Buffett


Mark Price, Annual Conference 2010  

Mark Price, managing director, Waitrose.Voted ‘retail leader of the year’, Mark has deftly led the premium supermarket through the recession

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