INDUSTRY LEADERS FORUM
Facilities managers are asking about what cleaning qualifications should be specified and what training cleaners should be given. Just look at the appetite for TGA registered disinfectants effective against COVID-19. There’s a real desire for transparency and validation - around both price and methodology. The challenge will be to educate the building occupier about the extra cost of training, supervision, IT systems and cleaning for infection prevention.
What is one issue the industry should urgently address in 2021? There’s a lot of fear right now that now needs to be managed. People need confidence that your cleaning products and processes can keep them safe. But looking like a hero, waving a disinfection gun over every surface of the building, is not the answer. If your client thinks effective cleaning can only be achieved via a product, then the service industry has nothing to sell. Knowledge is the best antidote to fear and the most effective way to demonstrate your authority and value. Educate your customers
with facts about how well your targeted and proven methods of cleaning and disinfection will mitigate the risk of infection. And promote the value and professionalism of your services via your trained and skilful teams.
What additional advice or guidance do you have for the cleaning community now and after the pandemic? I predict that the current focus on COVID-Safe cleaning will extend to all aspects of occupant health and wellbeing in 2021 and beyond. High performance cleaning will mean doing more with less, through smart, sustainable, and efficient practices and proven methods. Investing in the training of your cleaners and supervisors and retaining these skills and IP in your organisation, will be critical. That’s actually the premise of HPC Solution’s programs: to empower your supervisors to teach your cleaners to deliver high performance cleaning, with stepby-step visual cleaning manuals, e-learning apps and train-the-trainer resources, all customised to your company’s best practices. Pride in cleaning is back again in 2021. ■
There has been a huge shift in community attitude. The invisible has become visible.
TEACH YOUR TEAM TO
Clean for Success Clean for Success training programs give YOU the tools to teach your cleaners how to deliver consistent, COVID-Safe results. These guided programs will give you: l
Executive training workshops and dynamic planning tools
Customised visual cleaning manuals with step-by-step guides
Confidence that your cleaning practices are efficient and COVID-safe
ATP testing and compliance auditing tools to measure results
Expert advice from high performance cleaning specialist, Bridget Gardner
Mention this INCLEAN ad to get a 10% discount! Offer ends Feb 28
www.hpcsolutions.com.au Find out more:
1300 688 268