INCLEAN January-February 2021

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INDUSTRY LEADERS FORUM Looking at the future, what do you see, as far as changes and adjustments, the industry must embrace? In summary, I would say doing more with less. This means greater cleaning productivity and better hygiene and soil removal while using less energy and producing less waste. It can be achieved by training cleaners better, looking for and selectively implementing better technology and using better quality ‘tools’ (good quality, high performance cleaning compounds of which you use less, but achieve more). With regard to consumables, hardware and machinery surely it’s better to wash, re-use, re-cycle, repair, re-deploy or even re-purpose than to throw away a resource after only one of a few uses?

What is one issue the industry should urgently address in 2021? There are many issues to address, but in terms of urgency I would say the time is right to reinforce the value and importance of cleaning, not only to our health and infection control, but also to prevent business interruption.

Along with recognising the importance of thorough cleaning comes the understanding that cleaning staff need to be properly trained, supervised, and paid. Service providers can only deliver thorough cleaning with well-treated and well-trained staff if facility managers are willing to pay what it’s truly worth.

What additional advice do you have for the cleaning community now and after the pandemic? • Be more familiar with the technical and ‘coalface’ aspects of the cleaning services you provide, and don’t stop educating building occupants about the need for regular thorough cleaning by properly trained operators. • Demonstrate to clients that by outsourcing their cleaning services they have engaged experts in their field. • Partner with suppliers and brands you can trust, and be wary of unsubstantiated claims about products, especially with vague statements about efficacy and outcomes. • Recruit good staff, train them well, and try to keep them. • Buy Australian made! ■

When the seriousness of COVID-19 was realised I believe buyers turned to technology, products, and brands they knew they could trust.

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The Chemistry of Cleaning

For technical advice from local experts and solutions to suit your needs, we have you covered.