INCLEAN - New Zealand August 2018

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Leadership lessons The importance of collaboration, diversification and storytelling were among the key themes at this year’s CleanNZ education program. Leading local and international cleaning and restoration experts took to the stage at CleanNZ, sharing insights, providing new ways of thinking and challenging traditional methods. Among the highlights, Fresh Green Clean director Bridget Gardner introduced her concept, the Cleaning Activity Levels (CAL) model, designed to accurately document and measure cleaning standards. “We define cleaning as the removal of unwanted dirt from surfaces. Yet, I’ve researched every cleaning standard from around the world and have found these standards to be highly complex documents,” she said. Gardner said the standard process of defining cleaning by the amount of dirt that has to be removed doesn’t factor in the process of removing dirt, materials used, the equipment purchased or training required to complete the job. “The number one aim of this model is to better communicate what needs to be done to the cleaners who are actually doing the job.” Whiteley Corporation executive chairman Greg Whiteley raised awareness about the lack of standards on a fundamental cleaning action – wiping. “You would think the process of how to wipe is well understood, defined and documented, but that could not be further from the truth,” Whiteley told attendees.

“It’s important we understand that from a generation point of view, young people are interested in sustainability.” Abbie Reynolds, executive director Sustainable Business Council “There is not one single standard method to measure wiping anywhere in the world. And that’s terrifying if you consider 20 years ago, most infections were easily controlled and cured with antibiotics. But now we have antibiotic resistance bacteria, and standard first line medicinal treatments that are meant to protect the general population are not actually working anymore.” Whiteley compared the results of multiple studies and papers published on wiping, wipes, and cleaning methods, as well as the materials used in an effective cleaning process. “Wiping is one of the fundamental parts of cleaning, but how do cleaners carry out this action?” he asked. “When we consider the process of wiping in an intensive care ward with critically unwell patients who are incredibly vulnerable, cleaning can literally become a life or death matter.” Whiteley challenged attendees to think about the wiping process to improve cleanliness, reduce cleaning failure and minimise cross contamination. He also demonstrated how the “one wipe, one room” approach should be considered a standard measure for cleaning hospital facilities to avoid cross-transmission. “Cleaning processes must be validated. Cleaning performance must be monitored with a validated series of measures and controlled with both qualitative and quantitative measurements.” 10 INCLEANNZ August 2018

Collaboration and diversification PRISMA Facilities Management director Jack Crutzen shared his tips on tender writing, highlighting the importance of communication between parties. “Many facility managers do not understand the value of the cleaning industry. I often come across cleaning service providers who struggle to find out the real objective of their client,” he explained.

“In every business, it is important to distinguish yourself from the competition. To do this, you need to be using the best products and following the best processes” Dr Agnes Zsednai, managing director, Woolsafe “This is vital. Without knowing their objective, how you can really deliver a service which they accept and don’t complain about the cost?” “So many contracts are not well managed because staff aren’t properly trained or there is a lack of qualified supervision. This can create issues in the delivery of a cleaning contract.” Crutzen also noted the benefits of cleaning contractors diversifying their service offering, advising attendees to quickly adapt to where the need is and consider offering more services than just cleaning. “Many cleaning companies today want to be a ‘one-stop shop’ for customers, providing a whole range of cleaning services. Be an enabler of productivity.”

Storytelling Sustainable Business Council executive director Abbie Reynolds told attendees in a growing war for talent in NZ, businesses need to emphasise their social and environmental responsibility. According to research shared by Reynolds 73 per cent of New Zealanders say it’s important to them to work for a company that is socially and environmentally responsible. Additionally, 69 per cent of New Zealanders are willing to pay more to get the best organic, sustainable and ethically produced products. Although sustainability performance is improving, Reynolds pointed out SBC members continue to find it challenging to use it to build authentic connections with their customers. “The conversations I have constantly with businesses is that they are in a war for talent. Therefore, they are increasingly needing to talk about what they’re doing in sustainability.

“Cleaning companies have a responsibility to contribute positively to the environment by not only selecting the correct products but also by training their staff of how to use products correctly” Francesca Lipscombe, general manager, ECNZ