Hospitality Business October 2020

Page 13

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A solution that will serve everyone at the table RIP Global has been swept up in Britomart and in the new Commercial Bay development. “They’re loving having new customers walking through the door and being able to offer them contactless receipts.” sales systems, so neither the customers nor the merchants need to handle or print a receipt ever again. “We use patented systems to code and justify the purchase at the point of sale and this is deposited directly with the purchase data,” she says. In other words, it zaps the customer’s receipt straight from the till through to their phones. Expense reporting is the largest pain point for corporate customers, with many needing to go back and get receipts reprinted weeks later. Merchants providing a way around this are saving both themselves and their customers time and money. “We are pretty excited to be working with businesses that love their customers as much as we do. While we want to be where our customers spend money, we are also able to drive their business through to where we are,” says Mel. The company has integrations with two large POS companies, giving them 83% merchant access across New Zealand. Simply plug our scanner into your till and you’re good to go, says Joe Webb, RIP Global Business Development Manager.

“Merchants already on-board are loving it,” he says. “We’ve been swept up in Britomart and in the new Commercial Bay development. They’re loving having new customers walking through the door and being able to offer them contactless receipts.” While one might argue that you can just opt-out of getting a receipt, it’s not always as simple as saying ‘no’, when asked if you would like one. “Not only do your corporate customers need their receipts for reimbursement”, says Mel. “But if they need to on-charge the expense to a client then line-by-line tax compliant data is necessary.” On top of that businesses are required to keep all tax records for seven years – electronically or paper-based. “Your customers may need a receipt, but do they want one?” questions Mel. “We have engineered a solution that will serve everyone at the table – and that is very exciting.” n

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“We give merchants free advertising on our app to connect directly with our customers.”

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ontactless. It’s the mood of the moment. It’s the revolution of today. It might just take the cake for the most used word of 2020 -just scraping past ‘unprecedented’ and ‘bubble’! Whether you’re signing into a restaurant or paying for your meal – you name it, it’s contactless, however what this ‘new normal’ often forgets about is the humble receipt, and that’s what Mel Gollan, Founder and CEO of RIP Global, is out to change. “The world is embracing contactless payments now more than ever due to our current climate,” says Mel. “Our contactless receipts and expense technology is free for merchants and only enhances that experience. “Not only is it great for the health and safety of merchants and their customers, but it is also a massive leap forward in reducing the carbon footprint the trillions of carcinogenic, PBA enriched bits of paper create.” One person generates around 2 kgs of waste a year from receipts. Multiply that by our team of five million and we’re producing a whopping 10 million kgs of waste – purely from receipts. RIP Global was born on the floor of Mel’s lounge and grown with immense passion. Having worked in the hospitality industry for eight years, she knows that customers are at the heart of business but also grasps just how tough the sector is. Meaning questions like ‘how does this help my customer?’ need to be followed with, ‘how does this help my business?’ “We know how tough this year has been,” says Mel. “We give merchants free advertising on our app to connect directly with our customers. “The hardest thing about advertising is knowing the method you choose actually hits your target market – with us, you reach 100% of that target market.” RIP’s technology is globally unique as they integrate directly into existing

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