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Interoperability & Advanced Analytics Future-proof with eCase AN ADVERTISING



eCase masters interoperability Keeping track of clients as they transition from one care service to the next is burdensome and carries risks. eCase makes it easy and mitigates these risks.


ealth Metrics’ innovative health and social care software system eCase has enabled a Queensland aged care provider to integrate clinical care and financial management systems into one easy-to-use platform across its different aged care settings. It has also helped improve efficiency, enable staff to spend more time with residents and allow clients to transition between different aged care settings seamlessly, says Eric Anderson, chief executive officer of residential aged care, retirement living and home care provider Seventh-day Adventist Aged Care. “One of the big advantages of the system is that it has that single client record architecture,” Anderson tells Australian Ageing Agenda. “Someone can move into our retirement village and immediately they’re added into eCase. From there, if they need supported living then we have the capacity to simply bring them in as a supported living client directly from the retirement village component of the system,” Anderson says. “If they then move into respite or if they have to move into residential aged care, their client record follows them.” eCase, is an interoperable cloud-based software solution that provides end-to-end management of the administrative and clinical requirements across 32 | SEPTEMBER – OCTOBER 2020

Steven Strange

Ray Finch

five different care modes and settings – residential aged care, retirement living, home care, disability support and primary health care. The system is device agnostic and provides an omnichannel view of the customer, says Steven Strange, CEO of Health Metrics. “It means you are you in the system. Your record moves with you; it doesn’t matter where your care journey starts,” Strange tells AAA. “One of the most dangerous things that can happen to someone in health and social care systems is that they can appear to have multiple profiles. So, you look like you have this level of acuity over here, and you also look like you have this different level of acuity (comorbidities) on this profile over there. It is high risk in terms of clinical support, and the associated decision making.” he says. Any provider who offers multiple modes of care has a risk to mitigate here, Strange says. Seventh-day Adventist Aged Care first implemented eCase in July last year and has since rolled it out across its four sites, which include residential aged care, home care and retirement living. Anderson says using eCase means no client information is replicated. “It all just smoothly transitions through the system as we need it to.”

SPONSORED FEATURE A key benefit of the system is its streamlined interface, says Anderson. “The biggest thing for us is it replaced quite an old system; one that had a very old infrastructure. It was running very slowly, and it took a lot of different clicks to get to where you wanted to go each time.” The provider is also using the system for medication management, which enables frontline staff to spend more time with residents. “It has improved the accuracy and timeliness of how we do that because we are doing that as we go electronically. All of our notes can be taken at the bedside including medications, which is a big step forward. It means instead of sitting at a nurse’s station, staff members are on the floor with the residents, which is what we want, Anderson says. It has also helped staff deliver better quality care, he says. “The quality of care has improved from the point of view that the information that’s now being recorded is more accurate because it’s being noted at the point of care, rather than later on when they’re referring to notes or their memory,” he says. Lisa Papettas, Health Metrics COO and Clinical Director, says as choice becomes increasingly important in aged care, it is crucial the sector is equipped to provide the care seniors expect and deserve. “The complexity of delivering high quality clinical care needs a sophisticated system to underpin efficient care delivery. eCase is the only enterprise application on the market that takes the customer’s philosophy of care and its policies and then operationalises it,” Papettas tells AAA. “eCase enables organisations to reduce their administration time and creates more time for care,” she says. “It is rare to find a solution that spans residential aged care, home care, community care, disability and retirement villages. This innovative use of technology future-proofs your organisation, enabling growth and agility.”

Lisa Papettas

Unique to the market

Future-proofing care

The platform has future-proofed Spectrum Care, a New Zealand-based charitable trust supporting children, young people and adults with disabilities, says Ray Finch, the organisation’s chief operating officer. “New Zealand’s disability funding landscape is largely outdated and premised on a group funding model, but in light of NDIS success in Australia, is due to change. eCase has allowed us to have a system that works for us now and is future-proof for when the change to individualised budgets is made,” Finch tells AAA. He says eCase provides flexibility with how clients spend their funding and enables them to feel in control. “Having a system like eCase will allow us to track someone’s personal budget over the course of a year based on the support they receive as well as the percentage of shared costs of the housing model,” he says. Finch says the system will enable the organisation to implement a granular level of individual management. “We were interested in a system that could include the roster and the cost of the staffing associated to the person within one space. And

very important to us was to have the family portal and the client portal so that they can view the content within their profile as well.” Spectrum Care operates more than 110 sites with a 10-person clinical team, Finch says. “They can’t be everywhere all day; they need to have a system where they can view and assess the clinical data as its being captured in the home. eCase will assist us to have one source of truth and gives visibility to management of the quality of the clinical support and the services being delivered.”

“It all just smoothly transitions through the system as we need it to.”

Built-in interoperability and advanced analytics as part of the system are eCases’s key differentiators from most systems, says Strange. “Interoperability and business intelligence are in its DNA,” he says. “We put a lot of effort into advanced analytics. Even when it comes to infrastructure management. Advanced Analytics is about integrated data from disparate systems, having high-integrity, supplied in real-time, with visualisations for supported decision making.” He says eCase is also a highly-agile platform, as demonstrated by its ability to adapt to the ever-changing circumstances across the health and social care spectrum. “We’ve made several COVID-specific patches to the product this year and also released the State Government COVID-19 screening tool.” Going forward, eCase will continue to adapt to meet the changing needs of the industry and deliver superior technology support to the health and social care sectors across Australia and New Zealand. We are a proudly Australian IT company that is dedicated to improving the lives of carers and the most vulnerable in our society through the use of innovative technology, Strange says. n

Contact Health Metrics: T : 1800 810 081 or 03 9558 1634 E: enquiries@healthmetrics.com.au W: healthmetrics.com.au


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Profile for The Intermedia Group

AAA September-October 2020 Cover Story  

AAA September-October 2020 Cover Story