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“It’s one thing to study and learn but it’s another thing completely to stand for what you believe in” Stephanie Wetherhill – see page 10

inner The Disabilities Trust staff magazine… For you... About you...

Autumn 2013

Disability Hero Martine Wright! page 6 & 7

Full steam ahead with Mike McPeake page 3

What has Payroll been thinking? - enter the caption

competition on page 16 to find out

People with disabilities are being failed... Policy & Campaigns Page 6

How are disabled people portrayed in the media? Page 5

www.thedtgroup.org The Disabilities Trust is a Registered Charity No. 800797

Crossword, Word Search, recipes and much, much more...


Speaking clearl

For you... About you...

Speaking clearly

I hope you will enjoy the first issue of “Inner Voice”, the new magazine for Trust staff. It’s written with you in mind. The Trust wouldn’t be what it is without you all, and we hope this publication will highlight good practice, help people get to know their colleagues across the Trust and recognise the real difference everyone is making to the lives of service users, whatever their role. Whether it is Equine Facilitated Training (see Learning to Listen on page 8) or work on tissue viability and wound control (see page 13) - it shows how staff are willing to try new ideas and push the boundaries. It will be interesting to see how both these pieces of work develop. As the external world changes, it is increasingly important that we keep an eye on these developments, and where possible try to influence them (Policy and Campaigns overview, page 6). Whatever the changes, we will continue to maintain our high standards and weather any storms, and to support our service users so they can continue to live life to the full. I have worked with Mike McPeake for many years (his story is on pages 2 & 3) and his dedication to the Trust is only equalled by his enthusiasm for

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Your Vo

Mike As the Development & Infrastructure Manager for The Disabilities Trust there’s no typical day for me.

all that he does. A big thank you to all those who feature in the profiles, you bring so much of yourselves to the roles and make such a difference to the Trust. Also I’d like to congratulate Peter Sparks on becoming the first of our Star Voices – well done! I’m delighted that there is now a cross-Trust platform (in addition to the Blog) that recognises all that our staff have achieved both in and out of work it. It’s important for us all to feel part of the Trust and I am looking forward to future issues. Thank you to all that have contributed so far, including editor Gareth Ransome and the many staff who have made suggestions, volunteered their stories or assisted with this pilot edition. We are keen to hear your views so please fill out the survey on the back page.

Our new service in Llanelli

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n the 12 years since I started working for the Trust there’s still more than enough going on to make things interesting. So much has changed in that time, especially with technology. I could never have envisaged carrying all the building plans and file notes on a single tablet device. When I first started in the role it would all be rolled up underneath my arm and stacked up on my desk! My current role, as Development and Infrastructure Manager, encompasses a whole range of responsibilities from developing new build schemes, helping to refurbish existing Services and assisting in project acquisitions.

“People have been behind every facet of my career...”


oice:

e McPeake Of course, we now have to keep in mind the environmental impact and energy efficiency of our services. A good example of this is our new service in Llanelli, Wales, where we have to obtain the BREEAM (Building Research Establishment Environmental Assessment Method) standard, which is the world’s foremost environmental assessment method and ratings system for buildings. This could all seem like a lot of extra hard work, but funders and local authorities are asking what we’re doing for sustainability and energy efficiency. With all new technology though it’s worth persevering because one day it won’t be “new technology”, it will be the ONLY technology, so it’s best to be as up to date as we can!

“The Trust has become more person centred since I started...”

The Trust has become more person centred since I started, and the fact that, even in this current economic climate when the NHS is constantly cutting back on the services they offer, we are still expanding, is amazing. With all this growth it does confirm the sense that we’re right in what we’re doing and the way we’re approaching things.

A look back to a full head of steam

It’s also working with people that fuels my hobby as well – I’m a steam locomotive driver on two preserved railways in Yorkshire and also work at the National Railway Museum as a cab access volunteer. In these roles I spend a lot of

Movember Madness, Mike with Gareth Ransome

time talking to the public about the whole steam railway experience, especially to the children because it’s the only way that they’ll ever know about steam trains. For a whole generation of us steam was part and parcel of everyday life and more special events such as going on holiday. It may not be the most glamorous thing to do, but there’s nothing else like it. I’ve often said that if I popped my clogs and ended up in heaven then at least I’ve achieved what I wanted to do as a driver… and if I end up in the other place well at least I’ll be used to the heat!

Life in The IT Help Desk Hi, IT Helpdesk. How can I help you?... oh, screen’s frozen and you can’t use your mouse? ... Hmm...

Have you tried turning it off and on again?

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For you... About you...

Salena Riley Profile

How I became the Oracle

Salena is the business administrator at Daniel Yorath House, Leeds, which was one of the first assessment and rehabilitation centres for brain injury in the UK and forms part of the nationwide network of rehabilitation support services provided by The Brain Injury Rehabilitation Trust. What are the main responsibilities of your role? I’m an Administrator so I look after the finances and administration of Daniel Yorath House, I also oversee the facilities team. How long have you worked at the Trust? Coming up for two years. I worked as a project co-ordinator for the Local Education Authority before, for nine years. I helped co-ordinate activities for children and young adults for out of school hours, and holidays. I worked in an area of high economic deprivation and, having come from a similar demographic, it was great to make a difference.

What have you learnt since working at the Trust? I’ve learnt a lot about brain injury, by sitting in on referrals and reading up on how the brain works and how rehabilitation helps. I’m now the health and safety trainer, through Trust training and IOSH (Institute of Safety & Health), and have developed a variety of skills and strengths. What are you most proud about both inside and out of the Trust? I’m the first person in our family to get a degree; and I’m proud of making my mum proud as she never got the same opportunities. In my own time I’ve learned how to make silver keepsake jewellery which uses my creativity and my business skills when it comes to selling and I know it makes a difference to people’s lives.

“…my friends call me the Oracle – ask Salena, she’ll find out…”

What do you feel that you bring to the role? My organisational skills. I’m a process driven person and have also very creative side (that’ll be the Gemini in me), I like to try new things. I’m also an IT resource. (My friends call me the Oracle – ask Salena, she’ll find out– does that make me nosy?)

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Where do you see yourself in ten years time? Running my own business, whether it’s selling my own jewellery or something else craft orientated, and living by the sea with an army of dogs. What’s the first thing you think about when you get up in the morning and the last thing at night? Where am I going next in life, and what did I achieve in the day? If you had one superpower in the world, what would it be? To eat and eat and never put any weight on!

What are your hobbies? Well, there’s the jewellery, but I also love walking my Lhasa Apso dogs Kipu and Tashi – their names mean Happy and Lucky in Tibetan. I enjoy photography and I’m learning to meditate as well.

For more info please contact Salena Riley, or for information on Daniel Yorath House contact them at 1 Shaw Lane Leeds LS25 2HA or visit: www.thedtgroup.org/dyh


Disability In The

Media

Despite the occasional mini-series there is still a lack of positive disabled role models on television, films or in popular entertainment – be they fictional characters or “stars”.

What are your views…

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Contact Gareth via email: gareth.ransome@thedtgroup.org, telephone him on: 01444 239123, alternatively drop him a letter: 32 Market Place, Burgess Hill, West Sussex, RH15 9NP and selected letters will appear in the next issue of Inner Voice

Very occasionally a character will appear in a soap opera as a deliberate choice to highlight a particular issue, but it is extremely rare for one to become part of the regular cast. Even when there is a disabled character, there is a very good chance that it will be played by an able-bodied actor. The only exception to this rule is the talented

Also on the plus side, there are more disabled comedians than ever before which helps get issues talked about in a whole new fashion. From Britain’s Got Talent finalist young Jack Carroll and ex-Grange Hill alumni Francesca Martinez, who both have Cerebral Palsy, to Australian comedian Adam Hills, who was born without a right foot. What are your views on how disabled people are portrayed? Do you feel that The Undateables got it right, and that there should be more programmes of that ilk?

With thanks to Francesca Martinez for the use of her photo – www.francescamartinez.com/ Photo of Undateables courtesy of Channel 4 - http://www.channel4.com/ programmes/the-undateables

DE A H S P M LA CLEANING Vacuum instead of dusting lampshades. Lampshades accumulate dust quickly and using a dusting rag to try to get it off can sometimes just rub the dust in more. Instead, vacuum your lampshades to remove the dust quickly and easily. Thanks to Sue Lane, Activities Coordinator, Ernest Kleinwort Court

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In some respects The Undateables reflected the very real people beneath the disability and showed them in a very positive and honest light, which contrasted to the dating games which happened in other programmes.

Liz Carr who describes herself as a “crip activist” and actor/comedienne. Not only does she have a regular slot on the Ouch! Podcast she has recently joined the regular cast of the BBC crime series Silent Witness. She suffers from a rare, very obscure illness and has spent the majority of her life in a wheelchair.

andy int

he Undateables sought to redress this with a series about the plight of nine people as they all went on first dates. The tag line for the series was “Love is blind, disfigured and autistic” a reference to the contributors, and it picked up a lot of criticism regarding its marketing.

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For you... About you...

Campaigning for Change

by Erin Callaghan, Policy & Campaigns Officer

To the average person on the street; the teenager, the university student or the married mother of two, social care can be an alien concept.

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acknowledgement of the problems hat is until perhaps the facing people with disabilities seems teenager is involved in a to have gathered momentum. road traffic accident, sustains a head injury and requires Politicians have accepted that long-term intensive reform for elderly social care rehabilitation; the is crucial and are making plans university student “Unfortunately to introduce a capped care develops a mental cost model that means an when crisis illness and requires individual will only have to hits, social care on-going therapy pay up to £72,000 for their becomes too and support or the lifetime social care costs. well defined.” married mother However, they have been of two has to much slower to announce a make the decision capped care model for the whether to place her ageing parent one in three working-age disabled in a residential nursing home. people who also require social care. Unfortunately when crisis hits, social We are hopeful that a recentlycare becomes too well defined. announced autumn 2013 consultation As a national charity for people on social care will provide more clarity with disabilities, whose service users for the needs of disabled people rely on social care to keep them as and we will be responding to this. independent as possible, the current Our campaigning efforts are focussed antiquated system, as well on highlighting that as the impact of undersocial care has no bias, “..social care funding and increased cuts, its only remit is to help continues to cause concern. can be an alien people to participate The recently published concept..” fully in life and that Care and Support Bill fair funding must be promises to change available to all. If you how social care is are interested in contributing to the delivered and funded as well as consultation based on your experiences providing a more joined-up service or if you are interested in reading between health and social care. more about the policy and campaigns However, whilst we welcome the side of The Disabilities Trust, why not Government’s commitment to positive sign up to our fortnightly update by change for social care, only partial emailing campaigns@thedtgroup.org

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To save on postage, if you need to redirect mail, rather than just putting one envelope in another envelope, putting a stamp on it and posting it (believe me, it has happened!) just cross through the incorrect address and hand write the new one on. (or use a label)

“No one should underestimate the power of sport as a rehabilitation tool”

Thanks to Barbara Munford, PA to Mike Oddy & Camilla Herbert, Kerwin Court

ge Save on posta


Sue Lane Profile

Sue is the Activities Coordinator at Ernest Kleinwort Court, Burgess Hill, which is part of the nationwide Disability Lifestyles network and provides accommodation and support for people with a range of physical disabilities.

To make the service users lives more varied; to give them things to do and to look forward to. It can be a demanding role, sometimes, but worth it. What do you feel that you bring to the role? Mayhem! I definitely bring a sense of fun to the job. You’ve got to. It’s a very hands on job and I love to get involved in all aspects of it.

How long have you worked at the Trust? 17 years… before that I was a verifier at Scan Data in Haywards Heath, there’s certainly more going on in this role!

Disability Hero Martine Wright

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artine Wright has led Martine lost 80% of the blood in an interesting life. At her body, was in a coma for ten days 40 years of age she has and also underwent ten months of done more than many extensive surgery whilst learning women her age, the least to walk again with of which are learning to fly prosthetic legs. “I’ve been a plane, parachuting out of “I do believe in given a rare a plane and learning to ski. turning things around,”

opportunity” She also represented Martine remarked, “my Britain in the 2012 attitude to life, and Paralympics and won the I think anyone who Helen Rollason Award goes through anything which was presented at traumatic like that, is “I do believe in the Sports Personality grabbing every single Of The Year. This award opportunity. Lots of people turning things is only given for those didn’t get that chance.” around.” people who have During her rehabilitation displayed extreme Martine joined a London courage and outstanding club which practiced volleyball behind achievement in the face of adversity. the Royal London Hospital and a few For on the 7th July 2005, on the day that London realised its ambitions of hosting the 2012 Olympic Games, Martine found herself sitting on the Circle Line underground train on her way to work. Also on the train was Shehzad Tanweer, one of the four suicide bombers who brought so much pain and destruction to London.

What are the main responsibilities of your role?

months later she was asked to join the first women’s team and agreed immediately. The rest is history. “No one should underestimate the power of sport as a rehabilitation tool.” She said. “For me, it gave me my confidence back. I’ve been given a rare opportunity that I never ever dreamed of when I had legs.”

What have you learnt since working at the Trust? Well… I’ve learnt how to spell my name correctly (laughs), though I still have trouble filling in my timesheets properly. What are you most proud about whilst working for the Trust? The rapport I have with the service users. I get on well with all of them, they feel that they can trust me and talk to me. And ironically, this was going to be your proudest moment whilst at the Trust, but it’s better as one of your more... embarrassing moments. Yes… when I first started at the Trust all the doors were automatic, except for the toilet doors. So I stood outside the toilet for at least 20 minutes thinking it was occupied. Someone else told me that the door wasn’t automatic for me to realise! What would you do if you won the lottery? I’d set up an animal sanctuary for rabbits, horses and donkeys that live in abominable conditions in Turkey. What are your hobbies? I enjoy lead glass painting; it’s similar to stained glass except you paint on both sides. Who is the one person you’ve learnt the most from? My friend Jenny. She showed me that I have the strength to carry on and that my opinion counts.

For more info please contact Sue Lane email: sue.lane@thedtgroup.org, or for information on Ernest Kleinwort Court please contact them at Ernest Kleinwort Court, Oakenfield, Burgess Hill, RH15 8SJ or : www.thedtgroup.org/ekc 7


For you... About you...

A Spotlight on

Learning to

Staff and service users from Autism Spectrum Partners are trialling a bold new approach to coaching and development with “Learning to Listen”, which works directly with horses in order to highlight any individual issues, team dynamics, strengths and weaknesses of the whole team.

Listen

Mandy Watts, a Support Worker at the Cotswolds Community House, continues, “Horses communicate a lot but it’s very subtle so I need to have a good understanding or my attempts at support are not going to produce many positive outcomes.” In other words, the horses will not respond to poor communication and will often pick up on body language; Joe bonding with Topper signals that the person may not be aware of. Leadership and lthough unconventional, management is a holistic approach, not just it focuses on the individuality as a system of techniques and commands. and personality of each team Christine continues “For my part I member through interactions with the have learnt very early on that my style horses. Christine Why, Community of managing was very much about Services Manager, Autism Spectrum rescuing people. I would see a problem Partners explains: “We used the horses and immediately feel I had to wade in to play out real life situations that we and put it right, which in hindsight can may come across in our work particularly be quite disempowering for the people with our service users. Some of the I work with, whereas now I allow them tasks we worked on included practising space to learn and sort things out for leadership skills by moving the horses themselves. I’m there in a support around a paddock and getting them to capacity rather than doing it for them.” stop and start or walking through coned

A When Topper met

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to Stopa (And Anna

Eat your water Hydrating foods provide plenty of fluids and nutrients to fuel your day. Cantaloupe melon, peaches and strawberries; these fruits are mostly water and rich in potassium. Potassium and sodium work together to maintain fluid levels and also regulate your heartbeat and circulation, whilst watermelon, kiwi and citrus give you vitamin C and help with joint flexibility.

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-Thanks to Linda Peck, Kitchen Assistant, Ernest Kleinwort Court

areas without physically touching them.” Anna Headley, Director of Autism, Learning Disability and Education had this to say about the experience: “We started the training in January initially with just the staff, but now the service users come too (as they are part of the team). We have covered strength zones, adversity, leadership and are currently working on planning a holiday for the whole team in Yorkshire.”

the s arm around Ray, who has hi near the horses t go horse, would no d was really afraid at first an

For more information on Learning to Listen please contact Christine Why on 07860 416676 or christine.why@thedtgroup.org or write to her at Cotswold, Graze Hill, Ravensden, Bedfordshire, MK44 2TF


Recipe Round-Up GLUTEN FREE GOATS CHEESE AND RED ONION TARTLETS Two small flan cases GLUTEN FREE PASTRY (FOR CASES) 85 g / 3 oz gluten free self raising flour 85 g /3 oz gluten free rice flour 1 teaspoon xanthum gum 85 g /3 oz butter 1 egg and a little water For filling 2 red onions sliced thinly One small round goats cheese (cut in half horizontal through centre). Gluten free soya sauce teaspoon brown sugar or honey 2 eggs (whisked) Paprika (to sprinkle)

1. Sieve the flours into a clean bowl. Add butter and mix to breadcrumbs consistency, either by hand or with a mixer. 2. Stir in xanthum gum. 3. Add egg to the dry ingredients and mix with a fork, then add a little water until mixture leaves the bowl clean. 4. Place pastry onto a floured surface and gently roll into two small rounds and insert into two small flan cases. Line with foil and add some baking beans and bake blind in oven for 20 minutes on 180 degrees electric.

5. Meanwhile, add a little oil to a small frying pan and fry red onions till soft. Then add brown sugar or honey to the pan. 6. Remove pastry cases from oven and add red onion. Place goats cheese in the centre. Pour the egg over the goats cheese and sprinkle with paprika. 7. Place in oven for another 20 minutes or until the egg has set over the goats cheese. Serve warm with salad.

With thanks to Jen Newman, BIRT / York House Purchase Ledger

Vegetable Tarte Tatin 30ml / 2 tbsp sunflower oil 25ml / 1 ½ tbsp. olive oil 1 aubergine, sliced lengthways 1 large red pepper, seeded and cut into long strips 10 tomatoes 2 red shallots, finely chopped 1-2 garlic cloves, crushed 150 ml / ¼ pint white wine 10ml / 2 tsp chopped fresh basil 225g / 8oz cooked long grain rice 311g / 11 oz pitted black olives, chopped 350g / 12oz puff pastry Ground black pepper Salad leaves, to serve 1. Preheat the oven to 190°C / 375°F / Gas mark 5. Heat sunflower oil with 15ml / 1 tbsp of the olive oil in frying pan and fry the aubergine slices for 4-5 minutes

on each side until golden brown. As each aubergine slice softens and browns, lift it out and drain to remove as much of the oil as possible. 2. Add pepper strips to the oil remaining in the pan, turning them to coat. Cover pan with a lid or foil and sweat the peppers over a mediumhigh heat for 5-6 minutes, stirring occasionally, until the pepper strips are soft and flecked with brown. 3. Slice two tomatoes and set aside. 4. Plunge remaining tomatoes into boiling water for 30 seconds, then drain. Peel off skins, cut them into quaters and remove core and seeds. Chop roughly. 5. Heat remaining oil in the frying pan and fry the shallots and garlic for 3-4 minutes until softened. Add

With thanks to Barbara Brownell from Kerwin Court for this recipe.

chopped tomatoes and cook for a few minutes until softened. 6. Stir in white wine and fresh basil, with black pepper to taste. Bring mixture to the boil, then remove from the heat and stir in the cooked rice and pitted black olives. 7. Arrange tomato slices, cooked aubergine slices and peppers in a single layer over the base of a heavy 20cm / 12 inch shallow oven proof dish. Spread the rice mixture on top. 8. Roll out puff pastry to a circle slightly larger than the diameter of the dish and place on top of the rice. Tuck the edges of the pastry circle down inside the dish. 9. Bake tatin for 25-30 minutes, or until the pastry is golden and risen. Leave to cool slightly then invert the tart on to a large, warmed serving plate. 9


For you... About you...

Stephanie Wetherhill Profile

Beam up with the keen blogger

Stephanie is the Acting Assistant Psychologist at Osman House, Leeds, which provides specialist care and support in a smaller residential environment for adults with an acquired brain injury What are the main responsibilities of your role? I’ve only recently moved into this role, having started as a Rehabilitation Support Worker. My main responsibilities are to analyse behavioural and mental health data for clinicians and oversee the service users behaviour to report on any changes. What do you feel that you bring to the role?

What are you most proud of? Well… outside the role I oversee the Girl Guides. I’ve taken a party of 30 and another of 61 to Switzerland, giving the girls opportunities to take part in things like tobogganing, bungee jumping and the pendulum; things that they wouldn’t normally be able to do. The look on their faces was priceless! And I’ve worked my way up from the bottom and am now part of the leadership team.

“I have a I like to think that In work I’m so proud that I’m an exciting, positive I’ve been able to step up to dynamic individual attitude and the responsibility of my new and I’m extremely I’ve never done anything organised. The job can am full of fun!” role. like this before. Its one thing be very demanding to study and learn it but it’s and high pressured another thing completely to and I think that I stand for what you believe can handle that well. I have a positive in. It’s hard to get into clinical psychology attitude and am full of fun! and there have been a lot of people along What have you learnt since the way who have been quite negative, working at the Trust? but I’ve stood my ground and I feel I’ve As part of my Clinical Psychology been successful in how far I’ve come. Masters degree I’m learning the theory What hobbies do you have? side to the neuro-behavioural model I love rugby league; my team are but as part of my role I’m learning the the Leeds Rhinos. I also enjoy crosspractical side and its fascinating seeing stitching. However I’m also a keen them merge together and it’s helped my blogger. I have a blog which I use as understanding of our behaviour strategy. Life in The IT Help Desk Hi, IT Helpdesk. How can I help you?... oh, you’ve lost your connection to the remote desktop?... Hmm...

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“Man who catch fly with chopsticks accomplish anything.”

a platform on how I’m progressing as a student in clinical psychology. What is your claim to fame? I’ve had a review published in the April issue of Psychologist Magazine, which went nationwide. If you could pick one superpower, what would it be, and why? Teleportation; it would have to be teleportation! I’ve got so much that I want to do in a day and I hate wasting my time with all the travelling! For more info please contact Stephanie Wetherhill email: stephanie.wetherhill@thedtgroup.org or write to her: Osman House, 48 Station Road, Scholes, Leeds, LS15 4BT. For more information on Osman House visit: www.thedtgroup.org/osmanhouse

Switch off... Switch on...


by Gareth Ransome, Editor I’d like to welcome you to the first edition of Inner Voice, the staff magazine written for you, about you. At every stage it’s been a team effort and I would very much like to thank all that have contributed to the articles; the steering committee, all who have shown great support simply by their enthusiasm: Kayla Allen, Jackie Dandrige, Megan Burrows, Jayne Herring, Stephanie Wetherhill, Barbara Munford, Helen Brown, Leesa Howes, Ferrise Hall, Jemma Backshall and Sue Lane. Inner Voice also owes a lot to the team at Whatever Design, and Steve Lake who took a muddled brief and turned out something striking and ‘now’! Now, this is a chance to have your say - we want to hear from you. We want to learn about the people who carry out the variety of roles across

Look Who’s Talkin

Look Who’s Talking

the Trust - to learn what makes the Trust tick and what makes our staff second to none. It doesn’t matter whether you’re a support worker, a chef, a finance administrator or a clinical psychologist, you’re all important to the running of the Trust. So please, read the magazine and answer the survey on the back; email or write to me with your handy hints, recipes, ideas or if you’d like to be interviewed for one of our profiles, see below for contact details. Talking of profiles, a big thank you to Salena Riley, Sue Lane, Stephanie Wetherhill, Ferrise Hall and Gemma Saint for making my job easier – it’s been a joy talking to you all. Here’s looking to the next issue!

Forthcoming Attractions

• Your Voice on Hilary McDaid, BIRT Divisional Manager for the North • Profiles on Claire Norman, Mental Health Manager at York House and some chap called Gareth Ransome • Spotlight on the Foundation and Quality Assurance’s Quality Day • Disability Hero: Pianist, Derek Paravicini, who posesses universal pitch and can play any music, however difficult, just by listening to it despite being born premature, blind, with a severe learning disability and autistic. Read more about him next issue. • More recipes, caption competitions, Horror-scopes and “Life in the IT Helpdesk”

Microsoft Office Masterclass Short-cut keys Microsoft Office employs “short cut keys” which will allow you to carry out certain tasks at the touch of two keys. These can be used in “Word”, “Excel”, “Powerpoint” and “Outlook” • Copy – In Word, use the mouse to highlight text and then press <Ctrl> key and <c> at the same time to copy that text to the clipboard to use again. (this also works in Excel by highlighting cells) • Cut – As above, in Word highlight the text, press <Ctrl> and <x> to cut the text to the clipboard to use again. (similarly in Excel) • Paste – will paste that text from the clipboard to wherever the cursor is placed in a word document. Press <Ctrl> and <v> at the same time. (similarly in Excel)

• Print – Press <Ctrl> and <p> together to switch to the “Print” menu. • Italic – To make text into italics, highlight it and press <Ctrl> and <i> • Bold – To make text bold, highlight it and press <Ctrl> and <b> • Underline – To underline text, highlight it and press <Ctrl> and <u> • Right Align – To right align text, press <Ctrl> and <r> • Left Align – To left align text, press <Ctrl> and <l> • Centre – To Centre text, press <Ctrl> and <e>

Was this helpful? What would you like to see in future Masterclasses? Please contact Gareth Ransome at 32 Market Place, Burgess Hill, West Sussex, RH15 9NP or email him on: gareth.ransome@thedtgroup.org 11


For you... About you...

Ferrise Hall Profile

Ferrise is the new Finance Assistant for Central Support Services, having recently been promoted from her position as Accounts Assistant for DT & Hamilton Lodge. What are the main responsibilities of your role? As far as my new role goes, I look after the management accounting; provide the management reports for the Directors, Trustees, HM Revenue and Customs, Auditors and make sure that we’re complying with financial regulations.

Where did you work beforehand? I’ve had a varied array of jobs but my longest employer was American Express. I worked in merchant disputes. If there were any unknown purchases on your Amex card I had to investigate whether the transaction was an honest one or whether it was fraudulent. I then decided on a complete career change and for three years I studied part time for my AAT (Associate of Account Technicians) qualification, which I achieved whilst holding down a full time job. I’m now going for my ACCA (Association of Chartered Certified Accountants) degree to become a chartered accountant – another three years studying! What might surprise people about you?

All my own work

How does this differ to your previous position?

What are you most proud about, both in and out of your role?

It’s higher level reporting, more responsibility. As an accounts assistant I looked after Disabilities Trust and Hamilton Lodge cashbooks and the various bank accounts associated for the two entities. I reconciled the bank and posting the petty cash from the units.

Inside of work I’m really proud of my promotion and of the added responsibility I’ve been given since I started. Out of work, well I’m celebrating five years of marriage in September! I’ve built up my life on my own since I was 16 and I’ve really made something of it – I don’t think I’m

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I’m currently decorating my house from top to bottom. I’ve done two rooms already; everything from refurbishing some old furniture with the shabby chic look (and trust me there is nothing shabby about them), they look AMAZING. Cushion and gift basket making is another love of mine. I’m also learning how to re-upholster furniture!

Download the photo from the camera and save onto the hard drive of the computer. Create a new email and click

on the paperclip <attach File>. Find the photo and click on “Insert”.

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doing too bad really, so I’m really proud of that!

Who is the person that you’ve learnt the most from? My mum! She was the first one from our family to go to University and it was a big investment by my grandparents. She strove to achieve and instilled in me the importance of education. For a single mum of five children, who constantly moved to different countries, she still held down a really good job and kept us all going. My Mum will always be my best friend no matter what and I will always look up to her.

For more info please contact Ferrise Hall on ferrise.hall@thedtgroup.org or write to her at 32 Market Place, Burgess Hill, West Sussex, RH15 9NP.

Gemma Saint Profile

Gemma is the Business Administrator for Community Services, which is a division of the Trust that provides support and enablement services across the country to people with acquired brain injury, physical disability, learning disability and autism spectrum disorders.


A Spotlight on

Lisa Chamberlain

Lisa is a Care Services Coordinator in Shinewater Court, Eastbourne, which is part of the nationwide Disability Lifestyles network and provides accommodation and support for people with complex and high dependency needs. She oversees the care of the service users and looks after the medication and meds training, as well as handling infection control. As part of that she has to check service users for pressure sores.

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ressure sores can develop quickly and can be very painful, even leading to life threatening conditions if left untreated or undiagnosed and are caused when the blood supply to a particular part of the body is being reduced or cut off. Even though they were normally checked by the District Nurses, Lisa felt that often there was no communication between them and the care support staff. The wounds would be dressed without Lisa being able to

monitor how they were progressing. Lisa felt that this wasn’t enough and knew that more could be done to help those that were under her care. She went to Brighton University and studied Tissue Viability and Wound Care. She has now passed her Level 5 HE Module, which is fantastic news! As part of her training she had to take part in eight work experience days at the Eastbourne Wound Healing Centre, as well as eight theory sessions and write various essay’s. “I can now give the care to the

How long have you worked at the Trust?

What might surprise people about you?

Seven years. I started on a temporary contract at Daniel Yorath House... so it’s a reasonably long four weeks!

I think it’s that what people see and their assumptions about me might not be true. I think people are surprised by my tastes in music (I like LOUD music), and despite being quite small I’m strong enough to change the water cooler bottles!

What are the main responsibilities of your role? I oversee the administration team and look after all aspects of finance from budgeting, handling service user monies and the expenditure side of things as well. What are you most proud about? I’ve developed over my years at the Trust, from my time as a temp at Daniel Yorath House, to an Admin Assistant, to Business Administrator. I’ve developed in my role, and have got a broader understanding of disability and how it affects, not only the service users, but the family as well. I’m also proud of the team that I’m part of, how they’ve adapted.

If you were stranded on a desert island and could only take one dvd, one cd and one book with you; what would they be? With the CD... I’d have to choose Belle & Sebastian’s “The Boy With The Arab Strap,” as it’s been a favourite for a long time. With the dvd I’d want something funny so it would have to be “Role Models”; I could watch it every day and still find something to laugh about. For the book it would have to be something by John Irving, so maybe “A Prayer for Owen Meany” Have you any unfulfilled ambitions? I’d like to speak a second language... and learn to drive.

service users myself rather than have to rely on the District Nurses.” Lisa explains. Carol Wade, Service Manager at Shinewater Court, agrees. “District Nurses aren’t what they used to be. There is so much pressure on them and there is no continuation of service any more. It’s sometimes a different nurse each time to dress the same service user.” Carol continues “The course has proven to be a great asset to staff and service users at Shinewater Court, ensuring we are at the front of prevention and treatment for those with complex conditions and seating issues. During our recent Care Quality Commission visit, the inspector had visited the wound healing centre and knew that Lisa was one of the few individuals that had completed this course, and was very complimentary that it could only be of benefit and add to the quality offered by our service.”

For more info please contact Gemma on gemma.saint@thedtgroup.org or write to her at 3 Westgate Court, Silkwood Park, Wakefield, WF5 9TJ. Alternatively, visit the website: www.thedtgroup.org/communityservices.aspx 13


For you... About you...

Crossword & Word Search Across

All the answers to the Crossword can be found in this issue of Inner Voice. AND the answers to the Crossword also double as the words to find in the Word Search! Good luck!

1. Use to clean windows or flavour chips! (7) 2. How is Salena known by her friends? (3,6) 3. The special award Martin Wright won at the Sports Personality of the Year 2012 (5,8) 4. Where Sue Lane worked before The Disabilities Trust (4,4)

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5. Recent addition to BBC’s Silent Witness and contributor to the Ouch podcast (3,4)

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6. Our service in Llanelli had to obtain this environmental standard; smells fishy to me (6)

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1. The sport Martine Wright plays (10) 2. Forename of ex-Grange Hill alumni, now much sought after comedienne (9)

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3. Reality TV show about the dating antics of the disabled (11)

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4. What makes the goats cheese & red onion tartlets special (6,4)

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5. Stephanie’s favourite Rugby League Team (5,6) 6. Surname of ex-Grange Hill alumni, now much sought after commedian (8) A

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A winner will be picked at random from the correct answers and will win a £10 high street gift voucher!! The winner must have completed both the Crossword and the Word Search correctly in order to claim the prize. All completed entries must be sent to Gareth Ransome, The Disabilities Trust, 32 Market Place, Burgess Hill, RH15 9NP by the 30th October 2013. The Winner will be announced in the next issue!

Name:....................................................................................................... Email:........................................................................................................................................................ 14


Star Voice Peter Sparks – Rehabilitation Coordinator, Redford Court, Liverpool Peter has been recognised as a Star by all that work with him at Redford Court, for his ability to remain calm and in good humour in any situation. In the 11 years since he started Peter has always given the job his all, is always able to make people laugh and keep spirits high; he is never negative. “As far as I’m concerned he’s a diamond! He’ll always find time for people and has the biggest

heart of anyone I know. Plus, he’s extremely good at his job although I’m not sure he knows just how good he is....” – Sue Tobin, Senior Physiotherapist. Congratulations, Peter, for being the first of our Star Voices!!

Staff Achievements I’ve passed a level 6 CIM marketing diploma exam last year and a level 6 marketing diploma essay. I’m about 3 months from completing the whole thing. At the end I will be an Affiliate Member of The Chartered Institute of Marketing. It’s great for the Trust too as I was given a scholarship to study by CIM and they support what we do, they have also supported me by paying my membership this year. - Sally Rogers, Marketing Manager

My first novella, Traveller’s Duty, which is available on Amazon, has been picked up /optioned by Spoken World Audio and adapted into an audiobook. Bit of a big deal for me, obviously, especially as it’s read by Big Finish actor John Banks!

I completed the Red Run in Les Arcs, France. When you learn to ski you start on a Green Run, then progress to Blue – which most people use. The Red Runs follow on from the Blues, and are for more experienced skiers or boarders - they are steep and quite scary!!! After Reds there are Blacks, but not sure I’ll be ready for them for a while. I did the Red from the top of the mountain to the bottom – about 6K. Hoping to go back to France in February 2014 to try a Black! - Deborah Taylor-Rainger, Compliance & Quality Assurance Administration Officer

- Matt Dillon, Senior Credit Controller

Please send in your achievements, both inside work and outside; we’d love to hear them. Send them to: Gareth Ransome, 32 Market Place, Burgess Hill, West Sussex, RH15 9NP or email gareth.ransome@thedtgroup.org

Life in The IT Help Desk Hi, IT Helpdesk. How can I help you?... oh, Burnley FC keeps losing? ... Hmm...

Have you tried switching them off and back on again?

That doesn’t work? Have you thought about switching teams then?

Thanks to H. Bentley & C Woodruff

15


For you... About you...

Caption Competition

Horror-scope Aries

Talk about constantly locking your horns with someone

Taurus

It’s ok to be stubborn when you’re loyal

Gemini

It’s fine to be of two minds, as long as you’re not competing against yourself

Cancer

Don’t be so selfish!

Leo

You can afford to be optimistic when you’re that stubborn

Virgo Please send in your witty captions to Gareth Ransome, The Disabilities Trust, 32 Market Place, Burgess Hill, RH15 9NP. A selection will be printed in the next issue, and the winner will be sent a £10 Gift Voucher!

Yes, yes – we all know why you’re so uptight

Libra

Survey Time!

There’s no balance in running away from a conflict

Scorpio

Whatever it is you’re doing… just stop it…

This may be the Payroll team posing for last years Red Nose Day, but what do you think really went on? What were they really thinking?

Inner Voice is very much written with you in mind. In order to produce more issues we would like to hear from you! As a result of this, please take a minute to fill in this short survey. Results will be printed in the next issue, and a winner will be picked at random to receive a £10 gift voucher! 1) Please rate the following sections as your favourite: (5 = excellent, 1 = poor) a.

Profiles

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Your Voice

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Recipes

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Crossword

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Policy & Campaigns

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Handy Hints

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Masterclass

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Spotlight

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Life in The IT Helpdesk

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Sagittarius It’s hard to aim your arrows when you’re looking away from your target Capricorn

It’s not being neurotic when they are all talking about you

Aquarius

Look, some things just won’t hold water… let it slide

Pisces

It’s best not to carp on about things, no one’s listening

2) What other features would you like to see? ............................................................................................................................................................................................ .................................................................................................................................................................................................................................................................................................. 3) What things would you like covered as part of the IT Masterclass? .......................................................................................................................................... .................................................................................................................................................................................................................................................................................................. 4) Any other idea’s or comments? ....................................................................................................................................................................................................................... .................................................................................................................................................................................................................................................................................................. Name:..................................................................... Service: ............................................................... Email:............................................................................................................. Please return the from to Gareth Ransome, The Disabilities Trust, 32 Market Place, Burgess Hill, RH15 9NP 16


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