The Carer Digital - Issue #220

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Issue 220

Calls For 10-Year Plan for Adult Social Care to Match NHS Strategy ...

To Avert “Catastrophic Consequences”

The Government needs to co-create a 10-year plan for adult social care for the upcoming NHS long-term plan to succeed, councils have said.

In its submission to the consultation on the 10-year plan for the health service, the Local Government Association says that a standalone plan which prioritises and recognises the full value of adult social care is crucial to giving the Government’s ambitions for our NHS the best chance of success.

Councils, through their role in public health, social care, housing, transport and leisure, play a central role in supporting and promoting people’s health, wellbeing and independence.

However, years of underfunding and rising demand have left adult social care struggling. In 2023/24, 72 per cent of councils overspent their social care budgets, with many using reserves to cover the shortfall.

The increases to employer National Insurance Contributions (NICs) will add significant costs for councils and the wider social care sector next year. These pressures, compounded by inflation, demography and National Living Wage rises, are putting vital services at significant risk of collapse.

(CONTINUED ON PAGE 3...)

PAGE 2 | THE CARER DIGITAL | ISSUE 218

EDITOR'S VIEWPOINT Welcome to the latest edition of The Carer Digital!

A DECISIVE MOMENT FOR ADULT SOCIAL CARE As the Local Government Association (LGA) calls on the Government to co-create a 10-year plan for adult social care alongside the upcoming NHS long-term plan, the urgency for a unified approach has never been clearer. This is a critical juncture, one that care providers warn could have far-reaching consequences if overlooked—especially in light of recent changes to National Insurance and the National Minimum Editor Wage, which have sent ripples of concern across the sector.

The LGA’s vision for three fundamental shifts in healthcare—prioritizing prevention, delivering care closer to home, and embracing better use of technology—is both ambitious and essential. Councils, with their unique expertise in supporting local communities, are well-positioned to make these shifts a reality. But achieving these goals demands proper funding and collaboration between all stakeholders, something that the care sector has been denied for far too long.

Chancellor Rachel Reeves’ recent budget has provoked outrage across multiple sectors, with care providers, councils, and advocacy groups warning of “catastrophic unintended consequences.” In Wales, Care Forum Wales (CFW) has sounded the alarm with its new campaign, Save Social Care, Save the NHS, arguing that the budget could spell disaster for hospitals already under immense pressure.

The care sector is particularly vulnerable to the cascading effects of underfunding.

Revenue-raising industries such as retail and hospitality, which also face grim prospects under the current economic climate, play a vital role in supporting the broader economy.

If these sectors falter, the resulting economic downturn will inevitably compound the challenges faced by adult social care providers who are already grappling with decades of chronic underfunding.

In another story on page 5, I was dismayed to see that dementia remains the UK’s leading cause of death, with over 75,000 lives lost to the condition in 2023—a staggering one in ten of all recorded deaths. Regular readers of THE CARER will know that I have experienced firsthand the devastating impact of this illness. When my mother passed away from an aggressive form of dementia in the 1980s, the condition was still shrouded in misunderstanding.

Since then, awareness and diagnosis have improved significantly, yet the number of people affected continues to rise at an alarming rate. While better diagnostic practices partially explain this increase, it is clear that we are facing a crisis that demands urgent attention. From research to care provision, much more needs to be done to support indi-

Peter Adams

viduals and families grappling with this relentless condition.

We are without a clear change of course heading for stormy waters. Without immediate and meaningful action, the pressure on care providers, hospitals, and families will become insurmountable. The LGA’s call for a long-term plan is a step in the right direction, but plans alone won’t suffice. The Government must listen to the voices of those on the front lines—care workers, councils, and advocacy groups—and ensure that funding and resources match the scale of the challenge.

Chancellor Reeves and policymakers must also heed the warnings of Save Social Care, Save the NHS and recognize the interdependence of sectors. An economic strategy that undermines care, retail, and hospitality is not just a failure of one sector but a systemic failure that will reverberate across society.

Please do share with us your Christmas and New Year celebrations (along with any other celebrations) always delighted to share your stories and there will be a £100 Marks & Spencer Voucher draw for our special Christmas and New Year digital issues!

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THE CARER DIGITAL | ISSUE 220 | PAGE 3

Calls For 10-Year Plan for Adult Social Care to Match NHS Strategy (CONTINUED FROM FRONT COVER) THREE SHIFTS The three shifts that the Government wants to achieve through the NHS plan include a focus more on prevention, care closer to home, and better use of technology, and with their expertise and experience in supporting communities, councils play a vital role in bringing these shifts to life.

The LGA is urging the Government to make adult social care a key part of its plans so that both the NHS and social care can deliver the best possible outcomes for people.

Councils say that reforms should focus on prevention, early support, and making sure care is centred around individuals’ needs. Investing in early help—like supporting working-age adults with disabilities or children with special needs—can save money in the long run and improve outcomes for people.

In its submission, the LGA also highlights the need for closer working between the NHS, councils, and charities to reduce health inequalities.

These inequalities are linked to issues such as poor housing, low incomes, and lack of access to community facilities. Councils are already making a difference in these areas but need more funding and resources to do so effectively.

By fully integrating adult social care into the wider health and care system, councils can ensure that prevention, community-based care, and digital transformation are successful, helping to improve lives and outcomes for people across the country.

10-YEAR PLAN Cllr David Fothergill, Chair of the LGA’s Community Wellbeing Board, said: “It’s good to see the NHS getting a long-term plan, but adult social care needs the same level of focus and commitment at the top of government. A 10-year plan for adult social care is vital to making sure the NHS and social care best work together to improve people’s lives and life chances.”

“A plan for adult social care reform isn’t just about funding—it’s about thinking through how the Government works with the public, private and voluntary sectors, the workforce and – crucially – people drawing on care and support, to codesign a new system that helps people live independent, fulfilling lives.”

“Councils are ready to play their part in creating a healthier and more independent society, but this won’t happen without proper funding and support for adult social care. An equivalent 10-year plan for adult social care is essential to make sure health and social care services work together to help people and communities thrive.”

“CATASTROPHIC CONSEQUENCES” The Care Forum Wales (CFW) has also issued a dire warning of “catastrophic unintended consequences” of the Budget which they say will

be a disaster for hospitals in Wales, as it launched a new campaign, Save Social Care, Save the NHS. According to CFW, the combination of employers’ National Insurance Contribution (NIC) increases and the rise in the Real Living Wage will lead to a £150 million black hole in funding in Wales as a whole and a £40 million gap just in North Wales.

Unless social care received an NHS-style exemption from the increases or emergency financial support, there was a very real danger that care homes and domiciliary care companies will go bust.

The inevitable result of that would be vulnerable people left high and dry, piling even more pressure on beleaguered hospitals already struggling to cope and create even longer waiting lists.

LETTER TO MP’S CFW Wales chair Mario Kreft MBE has outlined the organisation’s stark warning in a letter to Welsh MPs, Senedd members along with First Minister Eluned Morgan and Health Minister Jeremy Miles.

A similar letter has gone to Prime Minister Kier Starmer and Chancellor Rachel Reeves.

The campaign is being supported by the Five Nations Group which represents care organisations from across the UK and Eire.

They all agree that third sector providers, including charities and hospices, will also be put at risk by the “ruinous measures” contained in the Budget.

In the letter Mr Kreft said: “We have more than 400 members across the private and third sectors and they have reached out to us in alarm about the measures contained in the Budget.

“We have calculated that taken together this would amount to a £150 million funding gap across the sector Wales without an NHS-style “exemption” or additional financial support.

“Since 2020, 40 Welsh care homes have closed and if more of them are forced out of business, this will also place an additional burden on our hospitals which are already struggling to cope even before the onslaught of the added winter pressures.

SAVE SOCIAL CARE “We are therefore urging you to support our campaign: “Save Social Care, Save the NHS”.

“The increase in employer National Insurance Contributions (NICs) by 1.2% to 15% and the reduction in the earnings threshold from £9,100 to £5,000 would impose a significant extra costs on providers.

“It represents a 37% increase in employer NIC for a member of staff earning £25,000 a year which equates to the Real Living wage.

“The combination of changes to NICs and increases in National Minimum and National Living Wages in the UK Budget represents a huge amount of unfunded extra cost that will affect all providers in a sector where staffing costs make up between 65% and 80% of total expenditure.

“Average size care homes tell us that they are facing extra costs of tens of thousands of pounds, with larger care homes facing even heftier bills amounting to hundreds of thousands. One of our third sector members has calculated that the changes will cost them over £1 million.

“This comes on top of years of underfunding that, combined with the lack of a fair, standardised toolkit for calculating care fees, left the sector in Wales fragile even before the havoc wreaked by the Covid pandemic.

“Since then, the gap between commissioned fees and the actual cost of care has grown ever wider, with many commissioners failing to follow the principles of the Welsh Government’s “Let’s Agree to Agree” guidelines.

COLLAPSING MARKET “The respected think tank, the Nuffield Trust, say the measures contained in the UK Budget could see “swathes of the social care market collapsing under these extra cost pressures”.

“They have warned that many businesses – especially smaller ones – are at risk of going out of business, disrupting or ending vital care for many older and disabled people.

“Another concern that’s been flagged up to us by members is the potential impact of the changes in Inheritance Tax on the care home market in view of the large number of family run SMEs and how this could affect continuity in the sector, especially in the rural, Welshspeaking heartlands of Wales where these businesses enable people to remain in their own communities.

“Their assets are not accumulated private wealth, they are working capital assets – or tools of the trade – that provide for the continuance of the business and the jobs they provide.

“TAX ON CARE” “The former First Minister, Mark Drakeford, described social care as the ‘scaffold that holds up the NHS’ and losing care settings would be a disaster, not just for the vulnerable individuals for whom we care and our dedicated workforce, but also for hospitals across Wales.

“The changes, which amount to a tax on care, threaten to become a national emergency which is why our campaign, Save Social Care, Save the NHS.” Mr Kreft added: “During the Covid pandemic the Welsh Government provided better emergency financial support than any other part of the UK and we need to see a similar level of support to overcome this potential national emergency.

“Local authorities and health boards need to be directed to play their part in ensuring this financial support reaches the frontline to ensure this tax on care does not cause a collapse of social care and create a hammer blow for the NHS.”

PAGE 4 | THE CARER DIGITAL | ISSUE 220

Energy Saving Measures for Care Homes

By Fred Lowe, Director, Lowe & Oliver Electrical and Mechanical Contractors (www.loweoliver.co.uk) The care home sector is facing unprecedented financial pressures.

Soaring energy bills, coupled with the rising cost of living, have put a significant strains on operational budgets. Amidst these challenges, care home providers are tasked with maintaining the high quality of delivery their residents rely on - a service which is appreciated by millions. To achieve this, introducing a robust energy strategy is not only a smart move but a necessity. Energy efficiency measures can help reduce costs, minimise your environmental impact, and improve the public’s perception of your care home. So, how can that be delivered, in an affordable manner?

Before implementing any changes, it’s essential to understand how your care home uses energy. An energy audit will help identify inefficiencies and find areas for improvement, looking at electricity usage patterns, heating systems, insulation, lighting, and more.

Heating accounts for a significant portion of energy consumption in care homes. Consider these measures to improve efficiency.

Upgrading your boiler enables you to use less fuel and produce consistent heat. That can be expensive, so look to implement smart thermostats which allow for more precise temperate control and adapt to usage patterns therefore reducing waste. In addition, proper insulation in walls, roofs, and windows prevents heat loss - an investment well worth considering.

LED lighting is a ‘no-brainer’. LEDs consume up to 80% less energy than traditional bulbs, significantly reducing electricity costs. On top of that, the lights themselves last longer - meaning fewer replacements and lower maintenance costs, whilst

delivering a more natural light. We have worked with a number of care homes, and the payback time is impressive - as low as 12 months on the initial investment.

More significant investments such as solar panels are an excellent long-term investment for care homes.

Solar photovoltaic (PV) systems harness daylight to generate electricity, which can power everything from heating to lighting. Any excess electricity can be sold back to the grid, providing an additional revenue stream. Costs are reasonably significant, but as a long strategy it is almost guaranteed to save you large sums.

Smart energy management systems monitor and control energy usage in real-time, identifying inefficiencies and providing actionable insights. This, alongside increased staff and resident awareness, can have big cost saving impact. It’s as simple as turning off lights/appliances when not in use, keeping windows closed when the heating is on and getting on top of maintenance issues early. Faulty equipment can often go unnoticed, consuming huge amounts of electricity if not working correctly.

In addition, replacing old appliances with energy-efficient models can lead to serious savings. Look for appliances with high ratings, which help for lower energy consumption.

Don’t forget to save on water - heating it contributes to energy costs. Installing low-flow faucets, energyefficient washing machines, and water-saving shower heads can lower water usage. Additionally, monitoring systems can detect leaks or excessive usage, preventing unnecessary waste.

Energy efficiency is no longer optional for care homes. It is a critical component of financial sustainability and environmental responsibility. By adopting measures such as LED lighting, renewable energy, and smart energy management systems, care homes can reduce costs and usage.

The initial investment in these technologies will easily be paid over the long term.

We have worked with a number of care homes across the country to provide expert guidance and stateof-the-art solutions to create an energy strategy that meets their goals. Embracing these changes not only benefits your bottom line but also enhances the quality of care provided to residents. It is an investment well worth considering.

Enfield Mayor And King’s Representative Attend Care Home Resident’s 100th Birthday Party The year 1924 saw the Meteorological Office broadcast its first shipping forecast, Team GB won nine gold medals in the Paris Olympics, the first refrigerator was marketed in the UK, and Iris Askew was born.

Iris, who is a resident of Woodbury Manor care home in Enfield, celebrated her 100th birthday in style recently, surrounded by friends, family and the care home’s dedicated team, who organised a sumptuous tea party to celebrate Iris’s big day.

The eldest of eight children, Iris was 15 when World War Two broke out. Her first job was in a pencil factory and she remembers a bomb dropping on part of the building, killing several of her co-workers. Married at 21 to her beloved Alf, who at that time was in the Royal Navy, the couple had three children. They enjoyed nearly 50 years together, with Alf sadly passing away just before their golden wedding anniversary.

Special guests at Iris’s party were the Mayor of Enfield, Cllr Mohammad Islam, and Ann Cable MBE, Deputy Lord Lieutenant for Enfield, who represented His Majesty the King and brought with her a 100th birthday card from the

King and Queen.

Everyone enjoyed a wonderful buffet together with celebratory bubbles, while Woodbury Manor was decorated with special balloons to mark the occasion and, said one guest, “Iris looked like a queen herself!”

Berly Herlihey, Iris’s daughter, thanked Woodbury Manor’s Manager Valentine Ogundipe and Activities Co-ordinator Jeya Piratheepan for their hard work in putting on the party: “A massive thank you to Valentine and his team,” she said. “They are absolutely wonderful, so caring and approachable and Mum really likes it here.”

Iris said the whole day was a lovely surprise and thanked everybody for sharing it with her.

The party was also attended by CEO of AgeCare Care Homes, Dr Vishen Ramkisson, Head of Business Nileshi Parabat and other members of the senior management team. Dr Ramkisson said: “I am so pleased that Iris had a fantastic birthday and very proud of the team here at Woodbury Manor for helping to make it so special for her.”

The New “Jolly Journey” from Little Islands The new “Jolly Journey” from Little Islands is designed to simulate an old-fashioned travel carriage, featuring real wood panelled wall, brass luggage racks, ornate wall lights and table lamp, opposite-facing seating for four, including cushions, ‘First Class’ antimacassars and period memorabilia.

The Jolly Journey creates a familiar and stimulating environment for ‘passengers’ to return to their fondest memories, sparking conversations of time gone by. Reminisce about travel and holidays with loved ones and friends over afternoon tea in your exclusive cabin, then maybe top it off with a jolly good ‘Sing Song’ on the way home.

In just one day our Little Islands Team can efficiently install and furnish your opulent ‘First Class Carriage pod’ with all accessories and footage. All we require is 2.5M of clear wall space, a power socket and good access, to create your very own Jolly Journey.

For more information please contact Little Islands: 01828 869802 or see the advert on the facing page.

Former RAF Veteran In Oswestry Makes Card For King Charles A 95-year-old former RAF veteran, now living at HC-One’s Bluebell View Care Home, in Oswestry, Shropshire, has created a hand-crafted Christmas card for his majesty King Charles and Queen Camilla.

David Housden, resident at HC-One’s Bluebell View, set about making his festive creation during a craft session. He decided the card was so wonderful, he was going to send it straight to the Palace.

With the help of Bluebell View’s Wellbeing Coordinator Beverly Sterry, David posted the card to Buckingham Palace, and he is eagerly awaiting a response.

David Housden, resident at HC-One’s Bluebell View, said: “I admire and have a great respect for the royal family as they were the ceremonial head of the Armed Services and fastidiously tied to public duty.

“They make Britain great! And this card is fit for the King!”

Beverly Sterry, Wellbeing Coordinator at HC-One’s Bluebell View, stated: “David is an ardent Royalist and wrote a lovely note inside the card for the Royal Couple. He showed his humour and twinkle in his eye when he wrote that he was in a home for oldies.”

THE CARER DIGITAL | ISSUE 220 | PAGE 5

Dementia Emerges as Leading Cause of Death in the UK Dementia remains the leading cause of death across the UK, according to a comprehensive analysis based on data from national statistics agencies.

Over 75,000 deaths were attributed to the condition in 2023—more than one in ten of all recorded deaths.

With nearly one million people in the UK currently living with dementia, experts predict this figure will rise dramatically to over 1.4 million by 2040, underscoring the scale of the challenge for health and social care systems.

Hilary Evans-Newton, Chief Executive of Dementia Research UK, highlighted the alarming findings: “This data paints a stark picture of the devastating toll dementia continues to take on individuals, families, and society. Without decisive government action, this crisis will deepen as our population ages.”

Ms Evans-Newton further noted the immense strain dementia places on public services, stating: “Dementia accounts for a quarter of hospital beds occupied by patients over 65, with costs to the NHS doubling in the last decade, driven by emergency admissions that are often avoidable. The societal impact of dementia cannot be ignored.”

Dementia UK has proposed a series of actionable measures to alleviate the burden on families and improve care for those living with the condition.

KEY RECOMMENDATIONS INCLUDE: • Enhancing hospital care for dementia patients to improve outcomes and reduce strain on NHS resources.

• Addressing the financial strain on families by reforming the NHS continuing healthcare funding process to better reflect the unique challenges of dementia.

• Supporting younger individuals living with earlyonset dementia through age-appropriate services and targeted diagnosis initiatives.

• Strengthening primary care to ensure timely diag-

noses and adequate post-diagnostic support for all affected individuals.

Jayne Connory, spokesperson for Care Campaign for the Vulnerable, echoed these calls, emphasizing the profound impact on caregivers and the care sector: “Dementia not only robs individuals of their independence but also places immense emotional and physical strain on families and carers. The need for improved transparency, safety, and quality in dementia care is more pressing than ever.”

Ms Connory added that many families experience feelings of guilt and uncertainty when placing loved ones into care homes. She urged policymakers to prioritize dementia research and support to alleviate this widespread concern.

The burden of dementia is disproportionately borne by women, who account for nearly two-thirds of dementia-related deaths. In 2023 alone, over 48,000 women succumbed to the disease, compared to 27,000 men.

Across the UK, Northern Ireland recorded the highest proportion of deaths from dementia (11.7%), followed by England (11.6%), Wales (10.6%), and Scotland (10.2%).

Looking ahead, Ms Evans-Newton described the government’s forthcoming 10-Year Health Plan as a pivotal chance to transform dementia care and capitalize on advances in research and treatment. She emphasized the importance of integrating new diagnostic tools and therapeutics to help mitigate the impact of dementia.

“This plan must prioritize future-proofing NHS dementia services and ensuring every person affected by this condition has access to the compassionate care they deserve,” she said.

Care Minister Stephen Kinnock acknowledged the far-reaching impact of dementia on families, including his own, and reiterated the government’s commitment to supporting those affected: “With our Plan for Change, we aim to put the NHS on a stronger footing and create a society where individuals with dementia receive compassionate, high-quality care from diagnosis to end of life. By investing in research and ensuring timely access to innovative treatments, we can make meaningful progress in addressing this devastating condition.”

Care Home Welcomes New General Manager Staff at Barchester Healthcare’s Chacombe Park care home in Banbury, Oxfordshire have welcomed a new General Manager to head up the team. Shaju Paul will oversee the running of the 77-bed home and will be responsible for a team of nurses, carers, team leaders, seniors and hospitality staff.

Shaju is a qualified registered nurse with experience gained from working in Oxford University Hospitals, Ramsay Hospital, and various nursing homes.

He joined Barchester Healthcare in 2018, initially as a Unit Manager and later on as a Deputy Manager at Chacombe Park before taking the

General Manager role at Oxford Beaumont care home in Oxford.

The new General Manager, Shaju said: “I am delighted to have returned to Chacombe Park, I am passionate to deliver the best quality care to our residents and committed to ensuring Chacombe Park provides an outstanding lifestyle, great support, and personalised care for our residents.”

Mary-Jane Jekiel the Regional Director, said: “I am pleased to welcome this addition to the team here at Chacombe Park. Shaju knows the home so well, and is committed to providing high quality care, I really think he will be a big hit with our residents.”

WE NOW SUPPLY A WIDE RANGE OF FURNITURE

PAGE 6 | THE CARER DIGITAL | ISSUE 220

Sustainability Champions at Care UK Celebrate Success of Wildlife Gardens This year, Care UK homes have been prioritising their outdoor spaces and celebrating biodiversity as part of a new initiative.

As part of the Wildlife Garden project, homes as southerly as Frome in Somerset and as northerly as Milltimber near Aberdeen set to work to make their outdoor environments more appealing to birds and pollinators.

Homes had the choice to create a haven for birds – including the separate option of implementing a feeding station, sew wildflower seeds for insects and pollinators, or make their own bug hotel.

They were then entered into an internal competition, which saw overall winners Tor-Na-Dee take home a wildlife camera so that residents can continue to enjoy the results of their hard work.

Colleagues at Tor-Na-Dee are no strangers to growing a great garden and encouraging sustainability. Being in the rural area of Milltimber, near Aberdeen in Scotland, they have taken full advantage of the greenery surrounding them. Prior to the Wildlife Garden project, Tor-Na-Dee’s garden already boasted plum and apple trees as well as raspberry plants. They even have a pet chicken and, most impressively, three working bee hives which produce their own honey.

For the Wildlife Garden initiative, the home was keen to get as many people involved as possible.

Residents helped to research flowers which would attract bees and butterflies and helped colleagues to shop for these at local garden centres, with the green-fingered among them getting to work and helping to sow seeds. Maintenance colleagues and local school children assisted some residents in installing bird boxes and the bug hotel, whilst relatives also got behind the project by donating bird feeders, plants and benches for the memorial garden. In addition, colleagues set up a water butt and upcycled old, unused palettes to build a compost heap.

Maureen Barrett, Home Manager at Tor Na Dee said: “The project has been wonderful for residents, relatives and colleagues alike – it’s been a chance to work outside together and enjoy the special space we have here, led ably by our lead beekeeper and Sustainability Champion, Rathnayake Rathnayake.

“Our gardens are filled with so much colour now, and you can see the combination of shrubs, plants and wildflowers are attracting bees and butterflies. We are hoping to be able to spot some red squirrels on our new camera!”

Four other homes received recognition for their efforts in the project.

Appleby House in Epsom, Surrey, won the battle of the wildflower patches. The home used the initiative to create a Forget-Me-Not allotment, which has become an oasis for gardening activities and relaxation, par-

ticularly for residents living with dementia. Thanks to the dedication of colleagues, residents and their relatives, a total 1,200 of their 3,000 planted seeds were wildflowers. This has led to a noticeable increase in bees in the garden.

Invicta Court in Weavering, Kent, received a special gift which helped them win the bird-feeding category. Having worked closely with a local college previously, the home was thrilled when carpentry students donated them a bespoke bird box and bird feeder, which had been handcrafted during their course. The intergenerational work didn’t stop there, and the home partnered with local primary school, Bearsted Primary Academy, to create bird feeders. Children and residents then filled and placed the feeders around the garden together. As a result of this project, residents have spotted a green woodpecker in the garden, and their new bird boxes were home to a successful nest of blue tits.

Another nesting success story came from Silversprings in Thorrington, Essex. The home has acres of grounds, which lent itself to residents supporting with bird feeders and bird boxes throughout the Wildlife Garden project – this is in addition to the flock of ducks that live in their garden. Over in Sevenoaks, Kent, the Weald Heights care home impressed with their bug hotel. As a result, the team saw an increase in ants, woodlice, stag beetles, lady birds, and snails in their garden.

The Wildlife Garden project is one of the first initiatives supported by Care UK’s Sustainability Champions.

There of which there are now more than 80 Sustainability Champions across their care homes in England, Scotland and Wales.

Tony Weedon, Strategic Programme Director at Care UK, said: “At Care UK, we recognise that sustainability is not just an option – it’s a necessity. We understand that the global climate emergency isn't just a distant threat, but a challenge that demands action from all of us.

“At Care UK, we're committed to being part of the solution. Our commitment to achieve net-zero emissions by 2040 is already yielding results, with close to 100% of our general waste diverted from landfill last year.

“We're excited about initiatives like our Sustainability Champions programme, which empowers our colleagues to drive change. Beyond environmental efforts, we're investing in our teams through mental health support, apprenticeships, and financial well-being initiatives. This holistic approach ensures we're creating a resilient, responsible organisation that cares for both people and the planet."

Valued Newton Aycliffe Care Home Staff Member Celebrates 25 Years Of Service A much-loved Care Assistant at HC-One’s Defoe Court Care Home, in

choice, two days additional annual leave to use in their anniversary year, a

Newton Aycliffe, County Durham, has received a prestigious Long Service

certificate and a badge by Sarah Davies, Home Manager of Defoe Court Care

Award in celebration of 25 years of service.

Home.

Tracy Story, a Care Assistant, joined the team at Defoe Court Care Home on

Tracy Story, Care Assistant at HC-One’s Defoe Court Care Home, com-

November 24, 1999, as a Kitchen Assistant. Tracy is a dedicated, well-respect-

mented: “I have loved working at Defoe Court over the years, and all the peo-

ed and much-loved colleague among residents and their relatives.

Tracy has worked hard over the years to ensure residents needs are met and that residents receive the kindest possible care. Tracy has developed and progressed in her career through a variety of roles.

These roles include Tracy starting as a Kitchen Assistant upon first joining Defoe Court in 1999, before progressing to the role of Chef in 2003 which she

ple I have met. I love my role and the difference that we make. It is a privilege to care for residents living at Defoe Court Care Home.”

Sarah Davies, Home Manager at HC-One’s Defoe Court Care Home, said: “Well done to Tracy on reaching her 25 years of loyal service at Defoe Court Care Home. I am delighted that Tracy has achieved this milestone.

did for ten years. Tracy subsequently became a Housekeeper in 2013 before

“It’s great to see the loyalty and dedication Tracy shows every day to

progressing to the role of Care Assistant, which she has been doing since 2018

ensure our residents are provided with a happy place to live. Tracy is amazing and puts her hands to anything, she shares her knowledge and experi-

which has been doing for six years.

Tracy was presented with a £125 gift voucher to spend at a retailer of her

Social Care TV

Social Care TV continue to fly the flag for highest quality online training for Health and Social Care, after unwavering commitment to excellence within the sector for over 25 years.

Their widely-used health and social care specific courses - produced and edited in-house - are expertly designed to make learning engaging, informative and, therefore, highly effective for learners.

Accredited by CPD and endorsed by Skills for Care, training with Social Care TV is quality assured, comprehensive and relevant.

As one of the leading online training providers in the health and social care sector in the UK, they supply training for local authorities, recruitment agencies, care home groups and other health and social care organisations.

Their feature-rich Manager platform has further been enhanced this year with the introduction of several new Manager tools designed to aid with compliance, reporting and trainee management. Features now available include: • Compliance Dashboard with Traffic Light System • Downloadable Trainee Matrix • Custom Bundles

ence with the team to ensure all round kind care is delivered.”

• Trainee Groups • Bulk Uploads • Bulk Enrolment Onto Custom Bundles • Course Enrolment Notifications • Course Reminders SCTV regularly release new and updated high-quality courses.

Previews for all courses can be viewed at: Courses - Social Care TV (www.social-care.tv/courses/course-details) To enhance their learners' experience further they have created free, comprehensive subject-specific workbooks which were rolled out across all courses this year. This unique addition provides excellent value and a fully robust training package.

SCTV are delighted to have won several awards over the last 12 months including: • Best Online Health and Social Care Learning Platform’ – Global Health & Pharma Social Care Awards 2024 • ‘CPD Provider of the Year’ – The CPD Awards • Social Care Training Provider of the Year’ - Corporate Livewire Innovation & Excellence Awards Gold standard customer service remains a core staple of the business, with expert support and guidance provided via telephone, email and live chat. They place great importance on the training and development of their customer services team to ensure that they continue to provide a personal, friendly and knowledgeable service.

Their much-loved ‘Care Worker of the Month’ award recognises and rewards the selfless dedication shown by care workers across the UK and they proudly support the Care Workers Charity who aim to advance the financial, professional and mental wellbeing of social care workers.

SCTV believe that high quality training should be accessible to all and offer regular, free courses which include a digital certificate accessible via their website.

The company stands behind a clear mission and set of values which define their ethos and their dedication to both the Care Sector and those within it. These can be viewed at: Mission Statement and Core Values - Social Care TV (www.social-care.tv/about/mission-statement-and-core-values) Social Care TV are a responsible business, committed to ensuring that their actions have a positive impact on their employees, customers, the wider health and social care community and the environment.

Above all, SCTV consistently strive to make a meaningful contribution to the wellbeing of those being cared for.

For more information please see: Homepage - Social Care TV (www.social-care.tv) and see advert on the facing page.

THE CARER DIGITAL | ISSUE 220 | PAGE 7

Social Care Sector Will Be Forced To Take Action Unless “Change Comes” CAMPAIGNERS say social care will have to take some form of action if changes do not come quickly enough to save the sector.

They are angry that repeated warnings over the crisis in the care of older, vulnerable and disabled adults are continuing to go unheeded.

This comes after the Local Government Association called for a 10-year plan for social care to enable the Government’s 10-year NHS plan to succeed.

Mike Padgham, Chair of the social care provider organisation, The Independent Care Group (ICG), welcomed the LGA call and urged the Government to agree.

“It is very clear that the Government’s 10-year plan for NHS reform is doomed to fail if it is not matched by similar reform of social care. You cannot fix the NHS without fixing social care. You cannot move from hospital to community if there is no community there to look after you.”

“Here we have a very stark warning from the LGA that councils are having to dip into their reserves in their struggle to keep pace with the rising demand for social care. The LGA is 100% correct in saying that we need a standalone plan for social care with the people who need care at the heart of it.”

Mr Padgham said the sector was sick of being pushed further and further down government priorities and the time was fast approaching when it would have to take action as that was the only way to get its case heard.

“I think providers feel they have been ignored for too long and that they are being backed into a corner. It

is sad, but they are looking at what GPs, nurses, doctors and most recently, farmers, have done to protest at their situation.”

The proposed increase in Employer’s National Insurance contributions, along with increases in the National Living and National Minimum wages, are pushing many providers to fear for the future.”

Last month, a survey of 1,180 care providers, carried out by the Care Provider Alliance, found that 22% of those who responded were planning to close their business; 73% will have to refuse new referrals from local authorities or the NHS; 57% planned to hand back some contracts and 64% feared having to make staff redundant.

“If those things happen as the survey predicts, more and more people will end up going without the care they need, adding to the 2m who currently can’t access care,” Mr Padgham added.”

“We have been waiting more than 30 years for reform to social care, seeing government after government kick the issue down the road time and time again. This Government seems intent on doing the same, avoiding facing up to reforming social care.”

“Central to the Government’s plans for the NHS is moving from hospital to community, but they aren’t going to achieve that unless they get social care fit for purpose – not least so that they can discharge the thousands currently in hospital fit enough to be discharged but without care packages to enable it.”

Local Care Home Residents Are Transported To Dickensian London Staff, residents and visitors at the Chater Lodge Care home in Ketton, Stamford, were treated to the most wonderfully atmospheric afternoon at the theatre courtesy of the talented players from The Old Vic including household name Andrew Lincoln.

Residents had a fantastic time enjoying a virtual screening of Dicken’s classic tale, A Christmas Carol, staged in the round in the fabulous setting of one of London’s most beautiful theatres.

The Old Vic uniquely and creatively captured Matthew Warchus’ bighearted, smash hit production of Charles Dickens’ immortal classic, adapted for the stage by Jack Thorne, for the award-winning OLD VIC: IN CAMERA series which brought 43,000 households together during lockdown.The Old Vic has been granted special permission to re-share

a recording of one of the performances for free with residential care homes nationwide.

Across the UK, residents, including at Chater Lodge enjoyed the production in all its glory from the comfort of their armchairs.

Bex Vernon, Resident Experience Coordinator for Barchester Healthcare, commented: “It was wonderful to see how much our residents enjoyed the performance, they were all transported to Dickensian London at Christmastime.”

General Manager, Zoe Postgate, said: “Our residents absolutely loved watching this adaptation of A Christmas Carol, such a wonderfully Christmassy story with such clever staging! They thought the production was magical, it really was a fantastic treat for us all.”

PAGE 8 | THE CARER DIGITAL | ISSUE 220

The Transformative Power Of Ethical Technologies In Mental Healthcare Services

By Colm Dowling, Industrial Fellow of the Royal Commission for the Exhibition of 1851, Data Scientist with Safehinge Primera and PhD student at Glasgow Caledonian University.

In the UK, care staff frequently encounter difficult and stressful situations that can negatively impact their wellbeing. Incidents of suicide, self-harm and violence are higher in care settings. Furthermore, data reported by the GMB union revealed that there were more than 6,000 violent assaults on staff members in over a four-year period. These events have a huge emotional toll on care staff, leading to high reports of burnout and poor staff retention.

A major challenge in trying to reduce the number of severe incidents

is knowing when they are likely to occur. Care staff carry the immense responsibility of protecting residents and themselves from harm or abuse, but they frequently have to make quick judgements about a person's level of risk, often with very little data. There is a significant lack of readily available data to support these critical decisions, as we rely heavily on care staff to manually gather and record information—a process that is both time-consuming and prone to gaps. Staff can’t be everywhere at once and therefore need better tools to support them in their roles.

We’ve seen the transformative potential of technology in physical healthcare - we now have wearable devices that monitor heart rate in real-time and scanning technologies that can detect early signs of cancer. However, we’ve yet to see the same level of investment or innovation in mental health or other areas of care. Furthermore, when technology is introduced in these settings, it is often intrusive and may adversely affect recovery. For example, cameras or body-worn devices may provide some level of additional monitoring capability, but they can make service users feel they are being surveilled or mistrusted, often exacerbating feelings of isolation or distress.

There are better technology alternatives that already exist today.

Radar technology can identify a person's location and detect signs of life, without identifying the person or requiring them to wear any kind of tag. Imagine a resident waking in the night, agitated and pacing their

room. A non-visual radar sensor detects the unusual activity and alerts the care team, who are able to intervene promptly to provide support, preventing the situation from escalating. Over time, the resident and their family can access data that helps them understand patterns and triggers, empowering them to take a more active role in managing their care and ultimately reducing their risk of harm.

The power of these technologies can be leveraged to create a holistic platform that can address this challenge in healthcare settings. The adoption of these new technologies will require forward-thinking leadership and a commitment to evaluating their impact on both staff and service users. Crucially, any new technologies should lighten the burden on staff, not add to their workload. They should integrate seamlessly into existing practices, allowing care workers to focus on what they do best: building meaningful, human connections with those in their care. At the same time, these tools must deliver meaningful benefits to service users, empowering them with insights into their own care and fostering a sense of collaboration and agency.

This is what ethical technology can achieve - supporting staff in their role while fostering collaboration, understanding and dignity for service users. By embracing ethical technologies—tools that are respectful of privacy and designed with care in mind—we can create safer, more supportive environments that respect and enhance the well-being of everyone involved.

Charity Fashion Show Raises £502 for Mayor’s Chosen Charities Bagshot Gardens Care Home successfully raised £502 for the Mayor’s chosen charities during a recent fashion show, providing vital funds to support the local community.

The event, held at the 94-bed care home, brought together residents, staff, and members of the local community for an evening of stylish items, refreshments, and community spirit. Guests enjoyed a welcome drink and canapés before the show began.

The Mayor of Surrey Heath, Councillor Sarbie Kang, and Deputy Mayor, Councillor Louise Ashbery, attended the fashion show and expressed their sincere gratitude for such a successful and enjoyable event.

Several of the staff from the care home modelled during the event, showcasing

the clothing provided by Travelling Trends, a fundraising fashion show company.

The collection featured seasonal pieces from well-known high street brands, and attendees were able to purchase items from the show.

All proceeds from the evening were donated to support the Mayor’s chosen charities – Camberley Care Trust and the South East Coast Ambulance Service Fund.

Natahsa Van Marle, Well-being Co-ordinator at Bagshot Gardens Care Home, who organised the event, said: “We’re incredibly grateful for the generosity of everyone who attended, purchased tickets, and contributed to this wonderful evening. Events like this not only support important causes but also brings our community closer together.”

The Pobroll : A Cost-Effective, Dignified, and Sustainable Solution for Care Homes ®

The pobroll® is the invention of Pat O’Brien, a physiotherapist, Moving and Handling trainer, and Conflict Management tutor with over two decades of experience in care homes and nursing homes Care home managers often face challenges in delivering intimate care while balancing efficiency and managing costs, particularly when these essential tasks provoke behaviours that can be challenging to safely manage. Traditional methods—especially for bed-bound residents—often lead to lengthy processes and frequent linen changes, driving up costs and consuming valuable staff time. The pobroll® provides a transformative solution that supports dignified care, achieves significant cost savings, and reduces the need for additional staffing.

The pobroll® is an innovative bed-bathing wrap specifically designed to enhance comfort and dignity during personal washing for individuals who require in-bed care. Centred on the resident’s experience, it minimizes distress by providing sensory comfort. Crafted with two layers of high-quality cotton-terry toweling and a waterproof layer in between, it delivers a soothing, calming experience while keeping the bed completely dry. Sized for a standard single bed, the pobroll®’s dual-layer design offers warmth and a sense of security and privacy, allowing residents to maintain comfort and dignity during bed-based bathing routines.

BOOSTING COST SAVINGS AND OPERATIONAL EFFICIENCY The pobroll®'s waterproof design enables caregivers to provide a complete wet wash without the risk of soaking the bed, minimising the need for frequent linen changes. This leads to fewer laundry loads, reducing labour and utility costs, as well as wear on linens. By reducing logistical tasks, caregivers have more time to focus on direct resident care, enhancing productivity overall. Additionally, reduced reliance on disposable wipes results in further cost savings and supports environmentally sustainable practices.

With its durable, reusable design, the pobroll® maintains hygiene standards and allows for extended use across multiple residents. As care homes face increased pressure to adopt sustainable practices, the pobroll® provides an effective solution that supports both economic and environmental goals.

improves safety for both residents and caregivers, fostering a culture of dignity and respect that boosts satisfaction among residents and their families.

CONCLUSION: A VALUABLE ASSET FOR QUALITY CARE AND COST MANAGEMENT For care homes, the pobroll® represents a strategic investment, offering measurable savings by reducing reliance on disposable products, lowering laundry and training costs, and enabling efficient staffing. Most importantly, it prioritises resident dignity and comfort, setting a high standard for compassionate, person-centred care. For facilities seeking to enhance financial performance and care quality, the pobroll® is an invaluable addition to their resources.

WHO CREATED THE POBROLL®?

REDUCING STAFFING COSTS AND TRAINING REQUIREMENTS Managing resident agitation—particularly for those with dementia— often requires specialised training in restraint techniques. The pobroll® significantly reduces the need for physical intervention by providing a warm, secure covering that alleviates resident distress. This gentle approach minimizes aggressive or defensive reactions, reducing the number of staff needed for these interactions. As a result, facilities can potentially lower staffing levels without compromising care quality, yielding substantial cost savings.

Additionally, reduced dependence on physical intervention decreases training costs associated with restraint techniques. By simplifying the process of intimate care, the pobroll® reduces the need for specialised training, making onboarding smoother and lowering turnoverrelated training expenses.

ENHANCING SAFETY, COMPLIANCE, AND RESIDENT SATISFACTION The pobroll® supports compliance with restraint reduction guidelines, helping facilities minimise documentation burdens and regulatory liabilities linked to physical interventions. This non-invasive solution

The pobroll® is the invention of Pat O’Brien, a physiotherapist, Moving and Handling trainer, and Conflict Management tutor with over two decades of experience in care homes and nursing homes. Pat's focus has been on individuals who are frail, receiving end-of-life care, and often grappling with dementia-related challenges.

Throughout her experience of working alongside carers in Nursing and Care homes, Pat identified a common issue during personal care routines, particularly bed baths, where individuals with dementia would frequently experience distress, agitation, and discomfort, leading to compromised hygiene standards and heightened caregiver stress.

Recognising the fundamental right to cleanliness and comfort, Pat embarked on a mission to devise a solution that could mitigate these challenges and enhance the overall care experience for all concerned.

The result is the pobroll®, hailed as a “game-changer” for those requiring care in bed.

Selected as one of their 2023 Accelerator partners, the Alzheimer’s Society recognised the potential of the pobroll® to transform the bed bathing experience for individuals living with dementia and their families. Pat is currently being supported by the Alzheimer’s Society Innovation team as she moves forward with getting this new innovation to market.

THE CARER DIGITAL | ISSUE 220 | PAGE 9

Lords Science And Technology Committee Warns Of UK’s Capacity To Manufacture Vaccines For Future Threats AN influential cross-party Lords Committee has written to the Government to raise concerns about its preparedness for future pandemics, describing the current situation as “troubling”.

In a letter to Pat McFadden, Chancellor of the Duchy of Lancaster, Baroness Brown of Cambridge, chair of the House of Lords Science and Technology Committee, said experts had raised “troubling concerns about (the UK’s) capacity to manufacture vaccines for future biological threats”.

She said a resilient, domestic vaccine research and development and manufacturing sector was a “critically important sovereign capability for security” against the next pandemic.

“Recent developments raise concerns, and the sector needs renewed focus and Government support to ensure that lessons are learned from the Covid-19 pandemic and capacity retained,” she said.

The committee’s letter cites concerns that while the UK was wellplaced to develop a world-leading vaccine research and manufacturing sector, it had failed to capitalise on its advantages while other countries had been increasing their investment.

While the committee was told the EU had introduced a scheme to place contracts with four contract manufacturing organisations, for example, to provide a variety of vaccine options, in the UK, some vaccine work had been mothballed and there were concerns that an agreement with Moderna may only cover mRNA solutions.

The committee’s letter also refers to evidence heard by peers that the US and Japan were researching oral and intranasal vaccines which

might be easier to distribute and may induce stronger immunity in mildly infected people, which might stop a virus transmission.

Among those who gave evidence to the committee were several experts who played prominent roles in developing the OxfordAstraZeneca COVID vaccine, including Professor Catherine Green OBE, co-author with Dame Sarah Gilbert of the book Vaxxers. The Committee heard that Prof Green’s facility, one of the few in the country that can manufacture the first batch of vaccine doses for clinical trials, still relied on inconsistent grant funding for its continued operations. The experts warned that the UK could not take for granted the ability to manufacture vaccines for future pandemics, and expressed concern about its preparedness to do so for future outbreaks.

THE LORDS SCIENCE AND TECHNOLOGY COMMITTEE MAKES FOUR RECOMMENDATIONS: • The UK’s vaccine manufacturing and R&D sector must be kept active to ensure skilled teams and supply chains are ready to scale-up in a crisis. This could be achieved, it says, by establishing a ‘peacetime vaccines taskforce’ which would procure vaccines to address outbreaks across the world and maintain the UK’s vaccine production capacit.

• The Government should provide regular updates on the UK Biological Security Strategy’s work and conduct regular pandemic preparedness exercises • The UK must support a portfolio of difference vaccine technologies as there are concerns that the Government may end up being over-reliant on one partnership with Moderna and

Newton House Makes Resident’s Dream Come True Resident, Gail, at Newton House Care Home had always wanted to see a Giraffe in the flesh, so staff at the home made Newton House Care Home wish a reality proving the old adage, it’s never too late.

Gail has lived at Newton House Care Home for a few months and is beloved by staff and residents alike.

Staff at the home were delighted to be a part of making her dream come true, as they knew how much it meant to her and they all wanted to be there to see the smile on Gail’s face when her dream was realised.

Staff first found out about Gail’s dream a few months ago and, ever since then, they have been dedicated to helping her achieve it. Gail was also accompanied by Fred her husband who

was there to witness this momentous occasion.

In response to this wonderful surprise, Gail, said: “I was on the verge of tears. It is such an amazing feeling to know that such a loving group of people care so much about me that they helped me to live out a dream – and I didn’t even ask.”

Sonia, General Manager at the home, said: “We believe that every moment is worth cherishing. We want everyone we care for to know how important they are to us here at Newton House Care Home. It is testament to the hard work and dedication of the team here in making our residents’ dreams come true. It was wonderful to see how happy Gail was – and the staff loved being a part of this as well.”

one technology in the messenger RNA platform • University-based research facilities and partnerships should be funded on a longer-term basis The committee’s letter says a relatively modest ongoing strategic investment in maintaining the UK’s vaccine R&D and manufacturing sector would “pay huge dividends in the next crisis”.

It also sets out a summary of the evidence it received, including from Lord Vallance, the Minister for Science, and more detailed conclusions and recommendations. The committee asks the Government to respond by February 5, 2025.

PAGE 10 | THE CARER DIGITAL | ISSUE 220

Guarding Healthcare: The Imperative of Effective Data Management

By Hervé Chapron, SVP & General Manager EMEA, Semarchy (www.semarchy.com) Safeguarding sensitive data and cybersecurity in the care sector remains a major concern, calling for a high degree of data integrity.

Yet, a recent report revealed that 30% of CQC registered care provider locations lack up-to-date security measures.

This alarming statistic highlights the urgent need for a robust data management system to protect devices, resident confidentiality, clinical outcomes, and financial resources.

PREVALENCE OF CYBERSECURITY THREATS Recent statistics on cyber-attacks targeting healthcare and care providers are worrying. The European Repository of Cyber Incidents has recorded a significant increase globally, with the number of events rising from 32 in 2022 to 121 in 2023. This rise exposes the critical vulnerabilities that care providers face.

Care England outlines several specific threats, including data breaches that involve unauthorised access to resident or staff records, leading to identity theft, fraud, and privacy violations. Ransomware attacks are another major threat, where malicious software can encrypt critical files, rendering them inaccessible until a ransom is paid.

Phishing scams are a further concern, as fraudulent emails or messages may trick staff or residents into sharing sensitive information or clicking on malicious links.

Cybercriminals can also exploit network vulnerabilities due to weak infrastructure or outdated software and hardware to infiltrate systems. Therefore, healthcare providers must understand and address these vulnerabilities to prioritise cybersecurity measures and stay vigilant against evolving threats.

Equally, outdated or insufficient security measures can place some healthcare providers at significant risk of digital exclusion, impacting the care homes future. As the world increasingly relies on technology, those who lag in adopting sufficient cyber defences may find themselves left behind.

PREVENTING DISRUPTIONS Ransomware attacks and data breaches can incapacitate care facilities. Recently, in the UK, a blood testing centre for the NHS was targeted in a ransomware attack. Personal patient data was compromised, and there were significant delays in patient care. Attacks like these These attacks not only compromise care resident’s confidentiality but can also disrupt essential healthcare services. Such disruptions create a domino effect, potentially placing numerous lives at risk.

Operational efficiency also suffers. Care facilities may face hefty fines for not protecting their resident’s

information, plus the costs of restoring data and systems.

Ensuring seamless and uninterrupted care services is essential for the well-being of care residents, and the protection of carers as well. Secure data systems play a crucial role in maintaining high service quality by enabling continuous healthcare delivery.

PROTECTING RESIDENT CONFIDENTIALITY Respecting care resident’s privacy rights isn’t just an ethical requirement but also a legal obligation.

Implementing the following three actions will ensure care facilities comply with both: • Multi-factor authentication (MFA) Implementing MFA to your internal system introduces additional security layers, requiring external verification for login access. This measure significantly diminishes the risk of unauthorised access, as a potential intruder might breach the first security layer but will be stalled at subsequent ones.

• Employee Training Educating staff on data security and best practices, such as recognising phishing attempts and crafting secure passwords is crucial. This boosts their awareness and minimises human errors that compromise the system.

• Data Encryption Care providers can add a critical layer of security by encrypting resident data both during transmission (in transit) and while stored (at rest). Encryption renders the data unreadable to unauthorised people, protecting sensitive information from potential breaches.

ENHANCING CARING OUTCOMES Care providers who manage multiple facilities can find it challenging to keep up with increasing data volume and complexity from a multitude of sources. Knowledge transfer can also be problematic with highsecurity risks. There is both the data from the business and the data of care residents that needs to be protected.

However, with a comprehensive data management system, care providers can leverage the power of all data, regardless of source, to ensure data integrity. When data is correct and readily available, decisionmakers can rely on it to make well-informed choices that enhance operational efficiency and strategic objectives.

Data management systems are indispensable in healthcare for protecting devices, securing patient confidentiality, enhancing clinical outcomes, and safeguarding financial resources. As cyber threats evolve, the care industry must remain vigilant and consistently update its cybersecurity practices to stay ahead of risks and ensure optimal protection for all stakeholders, but most importantly, the people they care for.

Anchor and Cognitive Books Hold Special Event to Reminisce About Classic Coronation Street Anchor and Cognitive Books held a special event on the 64th anniversary of Coronation Street at Lightbowne Hall care home in Manchester.

The celebration day included a series of activities based around Looking back at… Classic Coronation Street, published by Cognitive Books and written for people living with dementia. Betty’s Lancashire Hotpot was served as part of a themed lunch where residents enjoyed quizzes, games and fancy dress with Anchor carers and their loved ones.

Looking back at… Classic Coronation Street focuses on the first three decades of the beloved ITV soap. It employs techniques to support the reader, such as covering individual stories on a single page, using rhyme and rhythm to stimulate recall, beautiful illustrations to bring the text to life, and exercises based on Cognitive Stimulation Therapy to encourage social interaction. People living with dementia were involved in its creation and the book is designed to help reminiscence and encourage conversations with loved ones.

Looking back at... Classic Coronation Street is produced in collaboration with Alzheimer’s Society’s and ITV. The founder of Cognitive Books, gerontologist Matt Singleton, had the idea for a book series when he noticed his father, Brian, who was diagnosed

with dementia in 2017, was losing his passion for reading as his cognitive abilities declined.

Asa Johnson, Service Improvement Manager at Anchor, England’s largest not-for-profit provider of housing and care for people in later life, says: “Looking Back at... Classic Coronation Street is a fantastic resource, supporting residents with dementia to enjoy meaningful activity, and boosting their creativity and wellbeing. At Anchor, we are committed to delivering the highest quality and standards of dementia services for our residents, so we were delighted to host the book launch at Lightbowne Hall care home.”

Matt Singleton of Cognitive Books says: “So many people have requested a Cognitive Book based on Coronation Street. It’s a show that has brought so much joy to its viewers over the decades and – as we aim is to bring joy and potential wellbeing benefits to people living with dementia – Looking back at… Classic Coronation Street will help people relive some of the soap’s classic storylines and characters. We’re incredibly excited to work with Anchor on this initiative – it is always wonderful, and fun, to witness people interacting with the books first hand in a group environment.”

SureCare Central Cheshire Celebrates the Lives of its Clients With a Photoshoot A Cheshire care provider has celebrated the individual lives of the clients it cares for with a fun professional photoshoot.

SureCare Central Cheshire, which provides a range of care services to people in Nantwich and Audlem to enable them to carry on living in their own homes for longer, organised the fun photography session.

Ann, 92, a former model, who was photographed in her garden, said: “It was such a fun day and lovely to visit a part of my garden which I hadn’t been to in such a long time. I was pleased that my dog Amei came along for the photos too.

“I think the photographs are excellent. I thought I looked old, but at the age of 92 you can’t look anything but old! The whole photoshoot idea really made me feel part of something and took me straight back to my modelling days.”

Ken, 71, who had a career in social care before retiring, said: “Having my photograph taken was a very uplifting experience and I’m delighted with the pictures.”

Gary, 72, an army veteran, who was photographed on his red motorised scooter alongside Care Manager Sarah Castelow, said: “I

miss the camaraderie from my army days and love to have a laugh with my carers.

“The photoshoot was good fun, and I enjoyed speeding up the scooter to make sure Sarah had to keep up with me!”

Betty, 92, a former primary school teacher, said: “I don’t normally like having my photograph taken but I was very pleased with how they turned out.”

Kirstie Hercules, director of SureCare Central Cheshire, which is based in Nantwich said: “We wanted to take some photographs to show the real lives of our residents. We knew it would be uplifting but we didn’t realise just how moving it would be, as the people we cared for opened up and shared their memories.”

Tina Jones, co-director of SureCare Central Cheshire, said: “Everyone got so much out of the day that we want to repeat it to bring more smiles and to showcase some of our superb carers who provide incredible care to the people we look after.”

All clients and carers have been presented with printed copies of their photographs, which were taken by Paul Elliot Photography.

PAGE 12 | THE CARER DIGITAL | ISSUE 220

These Festivities Can Help Over 65s Stay Healthy Over Christmas As Christmas approaches, many people across the UK will be celebrating with their older family members. The festive season brings with it darker nights, cold weather and seasonal illnesses, so it’s important that extra care is taken to help the over-65s stay fit and well.

Experts at care provider Ideal Carehomes (www.idealcarehomes.co.uk), now part of the HC-One family of care homes, have shared their advice for seniors to help them enjoy this time of year to its fullest, offering their tips for staying safe over Christmas.

keeps the heart healthy which can improve blood flow and circulation, helping areas of the body that people often feel the cold in, like hands and feet, to heat up.

“For those that have trouble moving too much, activities such as seated yoga can be a great way to stay active without overexerting themselves.

Fitness sessions that can help improve balance and strength can also prevent falling or unsteadiness, these are all classes that we offer within our homes.”

ENJOY FESTIVE FOODS

BRING OUT THE CHRISTMAS JUMPERS

Eating a varied and nutritional diet can make a big difference in how our immune system functions and helps to prevent illnesses. This makes nutrition especially important during the winter months when seasonal coughs, colds and flu are more prevalent.

Over-65s should ensure they eat plenty of nutrient-rich foods, such as fruit and vegetables, whole grains, meat, fish and pulses, to keep their immune systems boosted over the winter and their body functioning well.

Sprouts, which are a staple over the Christmas period, are a great source of vitamin C which boosts immunity and vitamin K which helps to keep bones strong.

Deborah Watkinson-Pope, Kitchen Manager at Brize Meadow Lodge, explained, “Winter is a great time to enjoy seasonal produce like carrots, kale, sprouts and cauliflower, which are all packed with vitamins, a source of fibre and at their most nutritious during these months. Vegetables work well in soups, making them the perfect warming meal for a chilly day.

“It’s also important to stay hydrated in the cold months as dehydration can cause body temperature to drop. Ensure older family members are drinking regularly. Hot drinks will warm up the body quickly, mulled juice is a tasty festive option, but a glass of water works just fine if they’d prefer a cold beverage.”

KEEP ACTIVE Whilst the dark evenings and icy conditions outside may make it harder to get out and about, this doesn’t mean exercise is off the cards. Instead, physical activities that can be done indoors such as putting up Christmas decorations, dancing to festive songs or at-home workouts can be used to stay active.

Lyndsay Sard, Home Manager at Millcroft Care Home said, “We all know that keeping active is important throughout the year, but in winter, it brings the added benefit of helping us stay warm too. Regular exercise

As we age, our bodies begin to lose muscle mass which means they have to work harder to regulate our temperature.

When the temperatures drop, seniors need to wrap up well using multiple layers of clothing, including a waterproof coat if they are going outside, to ensure they stay warm and dry – it’s the perfect time to dig out those Christmas Jumpers!

Karen Williams, Care Home Manager at Lime Trees care home, said, “In the home, it’s great to have extra blankets, hot water bottles and thick jumpers to hand for older family members, as we welcome community members to pop in for a warm drink and some company. A cosy pair of slippers with a good grip is also a must to keep their feet feeling toasty.

“It's important that our homes are kept to the perfect temperature 24/7 to ensure residents are always warm, to ensure sustainability in our eco-friendly homes we utilise ground source heat pump technology to do this.”

EMBRACE HOLIDAY TRADITIONS Sharon Troy, the Home Manager at Ashworth Grange concluded, “Despite its problems, the winter season is full of fun and festivity, and this should be embraced! It’s the perfect time to take part in traditional activities and a great excuse for seniors to get more involved with their family and friends. We love hosting Christmas fayres, community activities and charitable projects over this time of year.

“For those living with dementia, these familiar traditions can bring back fond memories, helping them to feel at ease and improving their mental wellbeing. Whether it’s chatting over a hot chocolate or sending and receiving Christmas cards, these little moments in the season bring lots of joy and are important for keeping everyone’s spirits high.”

Generations Unite in Joyful Playtime at Rotherham Care Home Residents at HC-One's Silverwood Care Home, in Bramley, Rotherham, bonded with the younger generations after nursery toddlers spend time playing, singing and laughing together in a successful visit.

HC-One’s Silverwood Care Home, which provides residential and residential dementia care, was visited by a class from Little Learners Nursery this week.

The group of three-year-old boys and girls spent time reading with residents and sang well-known nursery rhymes together. Residents joined in and subsequently spoke about their own children.

Laura Buck, Administrator at Silverwood Care Home, said: “It has been magical to see the residents react and engage with the children during their first meeting. It was a real success.”

Mattress-Turning System Could Prevent Pressure Ulcers Occurring For Those In Social Care While Offering Major Cost Savings A White Paper commissioned by Care England has suggested that an innovative mattress-turning system has the potential to prevent pressure ulcers occurring for people in adult social care, while improving their comfort and promoting healing – all while delivering significant cost and resource savings to care providers and the NHS. The paper, called Preventing Pressure Ulcers: The Role of Automatic Lateral Turning Systems for Innovative Approaches to Pressure Ulcer Prevention in Care Homes examines and summarises a 12-week trial of the Levabo Turn All automatic lateral turning system (ALTS), developed in partnership with Algeos Ltd (UK).

The White Paper says that pressure ulcers are one of the most painful and preventable conditions faced by some of the most vulnerable individuals in adult social care.

Care England, the voice of care, is a registered charity, is the leading representative body for small, medium and large providers in England.

The report stated pressure ulcers affect 700,000 people a year in the UK at a cost to the NHS of £1.4 to £2.1 billion a year.

It added that “the realities of staff shortages, increasing demand, and the need for manual repositioning often place an undue burden on both caregivers and residents,” so residents did not always receive the attention they needed to ease the pain caused by their ulcers.

Furthermore, Professor Martin Green OBE, Chief Executive of Care England, said “technological solutions like this would not only ease the workload of the caregiver, but it would also offer a more dignified care solution to the individual as well as an improved quality of life”.

The trial took place in three care homes in the UK and involved 24 residents across 12 weeks, addressing manual repositioning for pressure ulcer prevention using the Levabo Turn All solution which is an automatic tilting system (ALTS) that helps prevent and treat pressure ulcers by positioning a person in a 30-degree side position alternating between the right and left side. The system can be used in any healthcare bed with a removable mattress, where it is placed under the mattress.

The trial focused on residents with dementia with multiple and complex comorbidities, and those receiving palliative end-of-life care who are particularly vulnerable to pressure ulcers due to immobility and frailty.

The primary aims were to assess the effectiveness of the system in reducing pressure ulcer incidence, its impact on caregiver workload, resident comfort, and overall cost-effectiveness.

During the trial, the system was successful for residents with both dementia or dementia with challenging behaviours; existing pressure ulcers/vulnerable at-risk skin; limited or no mobility; pressure ulcer prevention and treatment; end of life/palliative care; critical illness and spinal/neurological conditions.

Key findings from the trial included that using ALTS in a care setting has several key benefits, particularly for residents at risk of developing pressure ulcers and those in end-of-life palliative care.

The system was effective in preventing and managing pressure ulcers by automatically repositioning residents, thus reducing prolonged pressure on vulnerable areas, significantly lowering the risk of further breakdown of skin without unnecessarily disrupting residents, leading to improved sleep and quality of care by automating the manual task of turning residents which can be every 4 to 6 hours, day and night requiring two caregivers’ time and effort to reposition. The system freed up caregivers’ time to focus on other critical tasks and areas of care – often up to two hours a day per person.

The White Paper also found that use of the system delivered cost savings in preventing the occurrence of pressure ulcers and the need to treat them.

In addition, residents using ALTS generally showed fewer signs of discomfort or agitation during repositioning, an important factor for those with dementia. The report stated for residents in palliative care, ALTS provided a gentler, less invasive approach to repositioning, supporting their comfort and dignity during end-of-life care.

One of the homes taking part in the trial, the Taylor and Taylor group, said that each caregiver would save two hours a day through not having to manually turn an individual during a 24-hour period.

Given 11 people needing this facility, that would save 22 hours a week which in monetary terms based on an average salary, equates to circa £1,600 a week and roughly the same cost of one system itself.

Professor Green said: “The trials have shown that a system of this type can in many cases provide big benefits in pain reduction and healing for the individual, while easing the burden of care to the caregiver and doing so at a net saving of cost to the care provider or allowing them time to support other aspects of their care plan”.

“The trial has shown that once again, technology can work hand-inhand with excellent care provision to offer dignity, pain reduction, and enhanced healing to those most in need of it.”

Beth Mercer, Commercial Manager at Algeos Ltd (UK) said: “The trials have shown exactly what we hoped – that the Levabo Turn All system not only makes life more bearable and dignified for the individual by reducing their risk of pressure damage, pain and discomfort; it eases the workload and burden of repositioning to staff, freeing up time to focus on other aspects of care, and demonstrated time, cost savings, and efficiencies thus providing benefits to caregiver and care receiver alike.”

THE CARER DIGITAL | ISSUE 220 | PAGE 13

Average Private Care Home Fees Up 9% Year-On-Year Underpinned By A Shortage Of Beds Occupancy levels across private care homes in the UK have returned to, and in some cases exceeded, the pre-pandemic long-term average to reach 88%, according to Knight Frank’s 2024 Healthcare Trading Performance Report. The figure represents a 2% increase on 2023 and is the highest average occupancy rate since 2019, as structural trends continue to fuel requirements. Occupancy levels fell almost 10% in 2020 to 79% with the sector now having witnessed a full recovery, having seen steady annualised increases in line with growing demand from an ageing population across all regions.

The global property consultancy surveyed 80% of the UK’s corporate care market, which comprises over 100,000 care beds across 781 towns and cities. Higher occupancy levels have seen average weekly care homes fees grow 11% year-on-year and is currently £1,182 per week. As a result, earnings before interest, taxes, depreciation, amortization, rent, and management fees (EBITDARM) across the private care home sector has increased 26% in 2024.

London (14%) saw the highest yearly increase in fees, with the North East (60%) representing the highest proportion of self-funded care residents across the country. Northern Ireland witnessed the highest yearon-year growth out of all UK regions, with occupancy increasing 6.4%, followed by Wales which witnessed a 5% rise across its private care homes.

Knight Frank’s research found that 63% of residents in private pay or self-funded homes fall within the over 85 age bracket, compared to 46% in local authority homes. This reflects both the general wealth profile of this higher age demographic as well as the specialist acute care required. The UK’s over-85 population is expected to grow significantly over the next 15 years, from 1.6 million (2.5% of the total population) to 2.6 million (3.5%). Dementia care beds face a particularly acute shortage, with requirements currently outstripping supply by approximately 10%.

Staffing costs continued to increase, in line with previous years, rising 7% and the average annual cost per resident currently standing at £35,299. However, improved operating margins, evidenced by EBITDARM

growth have meant that staffing costs as a proportion of overheads per facility have decreased 5.7% year-on-year. Annual property costs per bed have decreased 1% year-on-year to £3,794, while food costs rose 13% to £2,222.

The bifurcation in performance is evidenced by homes with an ‘inadequate’ CQC rating trading at a margin of 2%, compared to homes with an ‘outstanding’ rating, which trade at a 30% margin. Currently just 5% of homes in the UK have an ‘outstanding’ rating, which is what future investment will increasingly focus on delivering. Homes between 60 to 100 beds were found to be the most profitable, with those facilities operating at margins of around 28%.

Julian Evans, Partner and Global Head of Healthcare at Knight Frank commented: “The healthcare sector’s performance has continued to reflect its robust underlying growth fundamentals, with an ageing population creating supply side pressures for good quality single-bed facilities across the UK. Growing occupancy and property income levels have coincided with inflationary pressures moderating, which means that higher volumes of capital will target opportunities within a sector facing a shortage of quality stock. Despite headwinds in recent years, which have led to higher operating costs, quality care homes in areas with the right demographic profile continue to operate with remarkable resilience given they meet an essential societal requirement.”

Millard House Hosts James Cleverly MP to Discuss Social Care Challenges Millard House Care Home in Bocking recently had the honour of hosting James Cleverly, MP for Braintree, during an important visit to discuss the financial pressures facing the social care sector. The meeting focused on the challenges posed by impending increases in Wages and National Insurance Contributions for Social Care Staff, which are creating significant concerns for budget planning. Mr Cleverly demonstrated a pragmatic and empathetic understanding of the situation, acknowledging the urgency of addressing these issues to influence budget decisions by the Labour Government and Essex

County Council. He shared thoughtful insights, emphasizing the importance of a longer-term approach to achieving meaningful and sustainable financial solutions for the sector.

The team at Millard House expressed their gratitude for Mr Cleverly’s time, understanding, and willingness to engage in such critical matters, highlighting his dedication to supporting the local community and social care staff.

Millard House remains committed to providing exceptional care to its residents and ensuring a positive working environment for its staff, even amid financial challenges.

PAGE 14 | THE CARER DIGITAL | ISSUE 220

Care Home Provider Champions Intergenerational Activities Cromwell Care, a North Yorkshire-based care home provider with homes in Whitby and Scarborough, has highlighted the importance of intergenerational activities.

The provider behind The Mayfield Care Home, soon-to-open Cayton View Care Home, and part of Danforth Care, hosts monthly visits from local nursery children, where residents are encouraged to chat and play with their young visitors.

Tobyn Dickinson, CEO of Cromwell Care explains, “At The Mayfield, we enjoy frequent visits from our friends at Little Rainbows Nursery.

Our residents adore seeing the children and it’s always a heartwarming experience, bringing with it so many benefits for all involved.

“We’ve seen first-hand the instant mood lift this can bring to residents, with their storytelling often sending laughter echoing around the room. The opportunity to chat and explore fond memories with the youngsters offers great cognitive stimulation, something that is important at any age.

“The visiting children are always full of energy and activities like dancing and games such as throw and catch are firm favourites. These games actively encourage residents to get moving, helping them stay physically fit and improving their mobility and balance.

“I think the most important benefit of encouraging these intergenerational activities is the involvement with the local area, and the sense of belonging this brings with it. Moving into a care home can, wrongly, be viewed as isolating. Across our homes we never want this to be the case, so intergenerational activities are just one of the ways we ensure our residents feel part of their community and are a fantastic way to bring us

all together.

“After the success of intergenerational activities at The Mayfield in Whitby, we are looking forward to introducing this initiative at our brand-new home in Scarborough, Cayton View, which opens in December.”

Lydia Sythes, owner of Little Rainbows Nursery also comments, “The children take such enjoyment from their visits to The Mayfield, one of our regular curriculum enrichment opportunities, and are always looking forward to their next visit.”

“In the last year, we’ve shared stories with the residents for World Book Day, sang songs, danced, got creative with our colouring pens and even celebrated with them at their spooky Halloween party, which was a firm favourite for many of the children. Our Christmas visit is coming up and the children can’t wait to sing carols with the residents.”

“The children get just as many benefits from these visits as the residents do. Improved communication skills, an increased ability to empathise, and the development of intergenerational understanding are just a few examples, all of which are so important to developing children of this age.”

Tobyn concludes, “For us at Cromwell Care, championing intergenerational activities within the care sector comes naturally because the benefits are so obvious. Not only do we improve the well-being of our residents, but we also help set the foundations for the younger generation to thrive.

“In the long term, we hope this will lead to an even more positive relationship between the different generations, as the children grow up and begin to replicate the skills learned with their own juniors.”

Trio Of New Appointments For Scottish Care Home Group Scottish care home group, Renaissance Care, has a role that spans Aberdeen, Inverness, Forres, and announced three new appointments as part of its Peterhead. commitment to strengthening leadership and Tracey said: “Having completed a quality improveinvesting in the expertise needed to deliver excepment course, I’m thrilled to use those skills to benefit tional person-centred care. both staff and residents,” said Tracey, who’s commitLynne Rennie and Sarah Gray join as Care Home ted to fostering person-centred care, engaging with Managers, bringing a wealth of experience to their local councils and social workers, and strengthening new roles. Lynne Rennie, appointed Home Manager community connections to enhance the lives of resiat Cowdray Club Care Home in Aberdeen, has been dents. a qualified nurse for over 15 years.

“I always think to myself, ‘would this be good Transitioning to care home nursing in 2013, enough for my loved one?’ and let this guide my Lynne’s career has progressed through a variety of decisions, ensuring that each and every resident is roles from nurse to deputy manager to home mantreated with the care and respect they deserve,” she Lynne Rennie Tracey McMillan Sarah Gray ager. added. Tracey’s vision is to demonstrate the value of Lynne said: “I aim to lead with passion and be care homes as vibrant, enriching environments and present on the floor, supporting my team to deliver high-quality, person-centred care. Staff engagement not just places where people go to live out their final days”. and wellbeing are crucial to overcoming challenges in the sector,” Louise Barnett, managing director at Renaissance Care, said: “At Renaissance Care, our people are the Sarah Gray takes on the role of Home Manager at Rosepark Care Home in Uddingston. heart of what we do.

Sarah said: “I’m excited to bring new ideas, such as launching a residents’ Wishing Tree and transformThe addition of Lynne, Sarah, and Tracey highlights our ongoing investment in skilled leadership and ing our conservatory into a pub-style bar. My goal is to enhance the home’s environment and showcase the expertise needed to keep raising the standard of care.” the incredible commitment of our care teams,” Sarah said.

“We’re excited about the fresh perspectives they bring and their dedication to enhancing the lives of She is passionate about challenging any stigma surrounding care homes by showcasing the hardworkour residents. ing and committed people who work in the homes – who go the extra mile and make each day matter for Their combined backgrounds in nursing, social work, and quality management represents a diverse and the people they care for. powerful skill set that will support our goals to improve outcomes for our residents and create a positive, At a senior level, Tracey McMillan has joined Renaissance Care as Quality Manager for North Scotland, rewarding workplace for our staff.”

Anchor Ipswich Care Home Brings Community Together Through Knitting and Gardening Anchor’s Canterbury House care home in Ipswich has helped bring the local community together through both knitting and gardening.

Canterbury House, off Gallows Hill, opened its door to members of the Hadleigh Home Knitters group.

The result was a communal lounge full of lively chatter, clinking teacups, and clicking knitting needles, as both residents of Canterbury House and members of the community socialised over coffee and cake.

Residents at Anchor’s Canterbury House have also been involved in a gardening project, organised by maintenance contractor Bell.

Care colleagues joined in to provide the care home’s garden with some much needed tender love and care. The result is on view for all the residents using

Canterbury House’s dining room.

Carolina Carvalho, Home Manager at Anchor’s Canterbury House care home, said: “We loved having members of the Hadleigh Home Knitters group visit. It was amazing to see everyone smiling and having a good time. We hope this will become a regular event moving forward.

“We’d also like to thank Bell for organising the gardening project. Residents deserve a garden they can be proud of.”

Resident Marion Raemers, 66, added: “It’s been so much fun getting involved with the events at Canterbury House. It’s lovely to have so many activities in the home to help us keep active. I hope there will be more like these in the future.”

THE CARER DIGITAL | ISSUE 220 | PAGE 15

Investors Urged To Tackle Exploitation and Improve Labour Rights In English Care Sector New research from the University of Nottingham, and funded by Friends Provident Foundation, highlights the role investors and government can play in helping to improve labour standards throughout the English care sector.

The research reveals that while the adult social care sector in England is both important and troubled, socially and financially, there is evidence of a wide spectrum of abuse, including illegal payments below the level of the national living wage and more serious forms of exploitation, such as debt bondage, and threats of the withdrawal of sponsorship leading to the risk of deportation.

Around 1.79 million people, predominantly female, were employed in social care in England in 2022-23, with forecasts predicting this to increase by a further 490,000 by 2035.

But low wages and a lack of career progression have led to difficulty recruiting new workers in the sector, with around 152,000 vacancies reported in 2022-23.

The previous government turned to transnational migrant workers to address this shortfall, with 146,477 visas issued to main applicants in 2023 under a ‘Health and Care Visa’ sponsorship. This, however, was coupled with a spike in the number of labour exploitation cases reported by care workers to the UK’s Modern Slavery helpline, with 918 potential victims identified in 2023.

In 2017, the Competition & Markets Authority (CMA) valued the care home sector as worth around £15.9 billion a year and raised serious concerns about its long-term financial sustainability, particularly among

those providers of care for local authority-funded placements.

The vast majority of care in England is now delivered by private, forprofit providers. Investors have a key role to play in ensuring the care sector’s financial and social sustainability. Given this influential position, they can also demand higher labour standards in the companies they finance. This would be in-keeping with investors’ commitments to be responsible actors.

The team behind this research, led by Dr Caroline Emberson and Coinvestigator Dr Subhan Ullah from the University of Nottingham, have made a number of recommendations to investors and the UK government based on this work to improve standards in the sector.

1. Investors with direct links to care operators and properties (e.g., private equity firms and real estate investors) should adopt measures to set and monitor labour standards and conduct labour-related due diligence on the companies in which they invest 2. Investors with indirect links to care operators and properties (e.g., pension funds) should explicitly expect private equity firms and real estate investors to follow recommendation 1 3. The UK Government should legislate to ensure that care workers have the right to organise and engage in collective bargaining 4. The UK Government should ensure that any funding improvements are tied to care quality and minimum safe staffing levels 5. The UK Government should mandate the disclosure of legal ownership structures and human capital metrics within annual statements prepared in response to section 54 of the UKs (2015) Modern Slavery Act

6. The UK Government should launch a public inquiry into working conditions within the care sector Dr Caroline Emberson, Assistant Professor in Operations Management, said of the findings: “Our research reveals the complex financial ownership structures which underpin the provision of social care in England. Our interviews, which included representatives from pension funds and private equity investors, highlight a range of possible interventions through which these actors could help to address labour rights abuses within the English care sector.”

Dame Sara Thornton, CCLA Investment Management and Rights Lab Professor of Practice, said: “There are significant concerns about the exploitation of workers recruited into the social care sector. As investors we believe that active stewardship of the assets in which we invest can make a difference. This briefing is an important exploration of how investor influence can be brought to bear to protect vulnerable workers in social care.”

Charlie Crossley, Investment Engagement Manager at Friends Provident Foundation, said: “Investing in the care sector is a crucial underpinning to a fair and sustainable economy. This research highlights serious challenges and risks to workers. It also provides actionable strategies to drive improvement. Leading investors are already showing how more responsible practices can reshape the sector. With demographic trends pointing to growth, investors and government have an unprecedented opportunity to create a more ethical, sustainable care system.”

Free Recreo VR Headsets Available to All Care Homes This winter, Recreo VR is offering care homes an exciting opportunity to enhance resident wellbeing through the power of Virtual Reality (VR). By signing up for one of our 24-month Recreo Theatres packages, you’ll receive a free VR headset and staff training.

Our platform provides person-centred, budget-friendly activities that are fun, engaging, and accessible, especially for residents who are bedbound or socially isolated. Co-created with Alzheimer’s Society and individuals with dementia, our service empowers staff to deliver personalised reminiscence and one-to-one sessions that promote memory recall and connection.

Our VR headsets have been recognised as good practice by the Care Quality

Commission (CQC), further validating their impact on care. Regular use of Recreo VR has a proven positive effect on wellbeing, with residents reporting increased activity, engagement, and social connection, often leading to a reduction in the need for PRN medication.

Whether combating loneliness, promoting relaxation, or enhancing cognitive health, VR offers a non-pharmacological solution to enrich care and elevate quality of life.

Don’t miss out! Take advantage of this exclusive offer and see how VR can transform your care home experience.

For more information, visit recreovr.co.uk. Or contact us at info@recreovr.co.uk or 01482 526940.

PAGE 16 | THE CARER DIGITAL | ISSUE 220

Next Steps On Addressing Carer’s Allowance Overpayments Announced The government has announced the next steps with a major review of the Carer’s Allowance as it aims to put an end to the controversy of carer benefit overpayments that have landed hundreds of thousands of people in debt.

In October, Work and Pensions Secretary Liz Kendall announced that a review would take place into issues with the Carer’s Allowance, following increasing reports of carers unknowingly accruing large amounts of overpayments of the allowance and finding themselves in crippling levels of debt.

• Review terms of reference published marks an important next step to help unpaid carers across the country • An independent review to investigate earnings related Carer’s Allowance overpayments was announced in mid-October • Publication of Terms of Reference follows changes to the earnings threshold announced in the Budget which will benefit more than 60,000 carers by 2029/30 The Independent Review of Carer’s Allowance takes its next step to supporting unpaid carers by publishing its terms of reference today [Monday 9 December].

The review – announced by Work and Pensions Secretary Liz Kendall earlier this year and led by Liz Sayce OBE – was established to investigate the reasons why overpayments have occurred for some carers as part of our mission to rebuild Britain and support working people.

It follows concerns over reports of carers unknowingly accruing large amounts of overpayments of Carer’s Allowance, signalling the Government’s commitment to learn lessons and get to grips with the issues.

Now the scale and scope of the review has been confirmed with the publication of its terms of reference.

IT WILL EXPLORE: • How overpayments of Carer’s Allowance linked to earnings accrued and why this has happened • What changes can be made to reduce the risk of such overpayments accruing in future • What DWP can best do to support those who have already accrued overpayments Minister for Social Security and Disability, Sir Stephen Timms MP, said: “Carers wishing to pursue more financial independence should be encouraged to do so and not be unknowingly punished.”

“We need to get to the bottom of what has been going on. Publication of the terms of reference is the next step in this important work. The Review also builds on the action we’ve already taken to boost the earnings threshold which will benefit more than 60,000 carers.”

The review is expected to deliver its findings and recommendations to ministers by Summer 2025.

Chair of the independent review, Liz Sayce OBE, said: “I’m pleased my important work on this review is now starting in earnest. I have already started to hear from carers about the impact overpayments have had on them, in a context in which people face multiple pressures in their lives. I will be collecting views and evidence as I review the issues and develop recommendations.”

“In doing so, I will be able to advise the Government on ways to minimise overpayments of Carer’s Allowance related to earnings accruing in future and how it can best support those already affected.”

“Action has already been taken by the Government by boosting the Carer’s Allowance earnings threshold by £45 a week to £196, benefitting more than 60,000 carers by 2029/30. This is the biggest ever cash increase in the earnings threshold for Carer’s Allowance.”

Helen Walker, Chief Executive of Carers UK, said: “We are delighted to hear that this important review into the Carer’s Allowance overpayments scandal will now be getting underway quickly and we will be a step closer to changing a broken system which has seen more than 134,000 unpaid carers paying off debts and many experiencing emotional distress and hardship as a result.

“We know many carers who have been impacted are keen to share their story with the chair of the independent review, Liz Sayce OBE, and we look forward to submitting the evidence we have gathered on the issue from over 160 carers affected by overpayments.

“It is vital that we see clear recommendations and changes implemented quickly so we can prevent as many overpayments as possible from happening in the first place, as well as reducing the size of the debt for unpaid carers, who are often living in very challenging financial circumstances.

“We hope that the independent review will look carefully at the harsh ‘cliff-edge’ nature of the earnings limit in Carer’s Allowance whereby exceeding the limit by a tiny amount means having to pay back the whole benefit, as well as considering what could be done to reduce the burden on carers who have existing large debts and could have been notified sooner by DWP. We look forward to seeing its conclusions early next summer.

“While not within the scope of this review, we would like to see further work by the Government to assess the adequacy of Carer’s Allowance and other financial support for unpaid carers to ensure they are properly supported, whatever their circumstances, whilst they provide vital care for others.”

Havering Care Home Make Resident’s Wish Come True With ‘Posh’ Afternoon Tea HC-One’s The Hornchurch Care Home, in Hornchurch, Havering, East London, helped make a resident’s wish come true with a ‘posh’ afternoon tea surrounded by family and friends.

The Hornchurch has a ‘Wishing Tree’, where residents can ask for a wish to come true. If a resident cannot go and complete their request, staff members at The Hornchurch bring it to them.

Audrey Diebelius, resident at The Hornchurch Care Home, made a wish for a “posh” afternoon tea at the 55-bedded home, offering residential, nursing and dementia care. This was held on Thursday, November 14.

Pervine Emery, HC-One’s The Hornchurch Care Home Manager, helped coordinate the event which brought great joy to Audrey. Those who attended the

event enjoyed devouring lemon drizzle cake and celebrated Audrey.

Audrey’s daughter and granddaughter were invited to the posh tea afternoon along with Audrey’s close friend, Maria Bones, who is also a resident at The Hornchurch Care Home.

Pervine Emery, HC-One’s The Hornchurch Care Home Manager, said: “It was lovely to see the joy not only from Audrey but also her family and friend. Audrey continues to water the flowers she was given from the event.

“I was so pleased to be able to help bring the posh afternoon tea, which is something that Audrey would not have been able to access outside.”

Premier Community Unveils New Tech-Enabled Care Services Premier Community, a leading provider of home care services across Nottinghamshire and Derbyshire, has officially announced the integration of Access TEC (Technology Enabled Care) into its community care services. This strategic initiative reflects the organisation’s commitment to delivering a more holistic, outcome-based care model that adapts to the evolving needs of its clients, aligning with Labour's vision for a healthcare system focused on digital integration, workforce expansion, and preventative care that keeps people independent in their home, rather than in hospital.

Dan Isterling, Managing Director of Premier Community said: "At Premier Community, our mission has always been to provide exceptional care that enhances the lives of our clients and their families. As we continue to uphold this commitment, we recognise that the care landscape is evolving. We are excited to announce our strategic initiative to integrate assistive technology alongside our traditional home care services to remain at the forefront of this change."

In line with Labour's integration of care approach, the introduction of Access Assure, powered by Access TEC, enhances Premier Community's services with advanced features. These include emergency response systems, remote health monitoring, and activity trackers, all accessible through a user-friendly interface.

This technology supports clients in managing their daily activities safely and efficiently, aligning with Labour’s goal of providing a seamless service that meets both physical and mental health needs. For example, if a client’s tracker detects a significant change in their movement patterns, such as a reduction in daily steps or prolonged inactivity, it can signal potential issues like a fall or a health decline to carers.

This integration does not replace the compassionate, hands-on care Premier Community provides, but

complements it by offering a more proactive, preventive and personalised care experience, ultimately improving overall safety and care outcomes.

As part of the initiative, Premier Community will transition to an outcome-based service model, focusing on tracking measurable outcomes to ensure that every opted-in client receives care tailored to their individual goals and circumstances. This proactive approach echoes Labour's commitment to prevention and early intervention, offering families peace of mind that their loved ones receive a care experience that supports their well-being in every way—from physical health to emotional well-being and social engagement.

Commenting on the collaboration, Emma Marlow, Director of ¬Access TEC, said: "We are thrilled to be working with Premier Community on this visionary approach. The integration of Access Assure into their care services is a testament to their dedication to innovation and quality care. We continue to look forward to aligning our efforts with government initiatives that focus on integrating care, expanding the workforce, and enhancing prevention strategies. This partnership will deliver significant benefits to clients by providing them with greater autonomy, safety, and a more connected care experience.”

Premier Community’s integration of Access TEC is poised to reshape the way care is delivered, establishing a seamless blend of technology and human touch. This forward-thinking model ensures that Premier Community remains at the forefront of the evolving care landscape, all while upholding the exceptional, compassionate care that clients have come to rely on. It’s a dynamic model that not only adapts to individual needs but also sets a new standard for comprehensive client-centered care in line with national healthcare goals.

PAGE 18 | THE CARER DIGITAL | ISSUE 220

Hospice UK Warns Of ‘300 Closed Beds’ In English Hospices Around 300 hospice inpatient beds are currently closed or out of use in England, Hospice UK has warned.

Lack of funding and staff are the primary reason why many of England’s 170 hospices have had to close beds permanently or take them out of use.

The hospice sector’s maximum bed capacity in England is around 2,200 inpatient beds, meaning 14% are currently closed.

The new data shows that around 300 beds are not available for patients in England’s hospices, having either been fully de-registered, or taken out of operation. The figure accounts for around 110,000 days and nights of care unavailable – before even accounting for further pressures in hospices’ community services, where most care is delivered.

Hospice UK, which represents the UK’s 200+ hospice sector, has been warning for months of significant pressure as around a fifth of hospices warned of service cuts earlier in the year.

It has called on the Department of Health and Social Care to provide £110 million in urgent funding for England’s hospices to prevent further cuts. This funding would stabilise the hospice sector and prevent further cutbacks to hospice capacity, both in terms of inpatient beds and community services for patients at home.

Annette Alcock, Hospice UK’s Director of Programmes, said: “This worrying survey lays bare just how much more hospices could do if the long-term systemic challenges they face, like funding and staffing, were resolved. This situation is getting worse not better, and in light of last week’s vote on assisted dying, it feels even more of a pressing challenge to resolve.

“Hospice care is not only fantastic for patients and families, it relieves huge pressure on the NHS too. The government is rightly intent on shifting more care out of hospital into the community, and hospices are here to do exactly that for patients approaching the end of their life.

“But the reality is that the way that hospices are currently funded and commissioned by the NHS is acting as a huge cap on what they can do, along with underlying pressures like staff shortages. If the government

can act in both the short and long term to resolve these problems, these figures are clear evidence that hospices can do a lot more for patients, and a lot more for the NHS. “That’s true out in the community too, where most of hospice care is actually delivered. With better funding and commissioning, hospices could provide so much more care where people most want it – at home.”

Elinor Eustace, Chief Executive Officer at St Giles Hospice in Lichfield, said: “It’s been a profoundly difficult time for St Giles recently and we’ve had no choice but to consolidate our services, reducing our Inpatient Unit beds from 23 to 15 and saying goodbye to a number of valued colleagues.

“The decision to reduce our workforce and bed capacity has been agonising, but the long-term future of St Giles is at its heart. Like many hospices across the UK, we’re grappling with a real-terms reduction in statutory funding, while simultaneously managing significant increases in operational costs.

“We strongly support Hospice UK and advocate for urgent reform of hospice funding, to enable us to continue to provide outstanding end of life care to local people, and their loved ones, where and when they need it. Hospices, like ours, are a critical part of our health and social care system and more must be done, for the sake of our local communities, to make the sector sustainable.”

The data is released following consistent comments made by the Health and Social Care Secretary Wes Streeting and Prime Minister Keir Starmer that more support for hospice care is on the way, with an announcement due before Christmas.

Hospice UK has warned that the recent increase in Employer National Insurance is a “kick in the teeth for a sector already on its knees”, and requested £110m in urgent, recurring funding until long-term reform is put in place.

The charity says that support for the sector must go beyond simply compensating for the tax rise, given much broader and longer-standing financial pressures, most notably the need to match NHS salaries for which hospices receive no additional funding.

Bingham Care Home Knitters Donate Blankets To Children At Nottingham Hospital’s Sexual Assault Referral Centre Residents from HC-One’s Fosse Way View Care Home, in Bingham, Nottinghamshire, have been using their knitting skills to support the Project Linus Charity and Queen’s Medical Centre Hospital’s Serenity Sexual Assault Referral Centre (SARC) Unit for a second year running.

After the success of last year’s knitted creations, Fosse Way View’s keen knitters were eager to grab hold of their knitting equipment and get to work to help support Ceris Watts, volunteer for the Project Lunis Charity.

The charity helps provide the children at the Nottingham hospital with warm blankets this winter. Ceris personally collected the blankets from the care home.

Ceris Watts, Volunteer for Project Lunis Charity, said: “I am so happy to

be picking these lovely blankets up from the Fosse Way View knitting ladies, the children will love them!

The partnership we’ve built with Fosse way view is brilliant for the charities.”

Dawn Bellaby, Wellbeing Coordinator at HC-One’s Fosse Way View, stated: “I’m so proud of the time and effort our lovely ladies in our Knit and Natter group have put into making the blankets. We were all moved when Ceris told us where are going this year. We hope they feel our love when they hug them.”

This year, the knitting club produced a total of eight blankets to donate. Next year, the ‘Knit and Natter’ ladies aim to expand their creations to hats and scarves.

MAJOR BREAKING NEWS

Launch of UK’s 1st Private Virtual Hospital Is this what hospital could now look like?

On 7th November, whilst the tectonic political plates were shifting, here and in the USA, another event of national significance was happening – launch of the UK’s first national urgent acute medical service, by pioneering digital health company Virtue. We’re pleased to provide a sneak preview of their launch, which will be covered by national press in January, explaining what this means for your patients, together with your businesses, both of which stand to benefit by this transformational service that brings together acute and social care in a novel way.

For the first time in the history, the people of Great Britain can access urgent acute medical treatment, nationally, by an organisation other than the NHS. Not only this, but care can be received instantly, in the comfort and convenience of home, simply by calling Virtue.

This offers patients an alternative to attending NHS A&E or suffering the impact of a hospital admission.

This appears a momentous step change in the evolution of our national healthcare infrastructure, which could be a vital component in ensuring members of the public, can access acute care quickly, in spite of the rising pressures on the NHS system.

For just £14.99 per month, anyone over the age of 18 can become a Virtue Member. Virtue Members receive a Welcome Pack which includes a range of smart medical devices that enable Virtue’s remote team of nurses and consultant specialists, to respond to an urgent medical need immediately. Their clinical team then monitor the patient, prescribe medication and even provide online physiotherapy to support holistic and faster recovery. Where needed, Virtue also provide IV antibiotics in the home. Virtue call it ‘Acute Hospital-at-Home’, also coined ‘virtual ward’.

Before you think it’s too good to be true, Virtue do also charge a fee of £125 per night for treatment, which given the average ‘length of stay’ of 7 nights, can add up to £875. So overall, it’s not cheap. So, is it worth it?

We asked Dr Andrew Barlow, Chief Medical Officer of Virtue, his view and justification for the cost. Dr Barlow, who is recognised by NHS England as founder of the first NHS Covid virtual ward explains, “a hospital admission is a catastrophic life event, especially for someone over the age of 70. Patients are suffering from a serious, often life-threatening medical situation, which is made more traumatic by separation from their family, familiar environment and care team.

Patients are at risk of acquiring infections, which during the pandemic caused one third of covid cases. Perhaps worse of all, is the ‘hospitalacquired degeneration’, which research shows to leave patients with an average 50% loss of functional ability. Patients leave hospital a shadow of their former self, and at that age, they just don’t recover. This often means patients are discharged into a care home, meaning they leave their domiciliary care provider and are forced to sell their family home”.

So is it worth it? We think so. In fact, we think this is revolutionary.

Not only is this a game changer for the patient, but Virtue CEO and Founder Robert Orford believes it will play a key role in fixing the fundamental historic divide between the acute and social care sectors. Robert explains, “we offer a partnership programme to domiciliary care and nursing homes providers, meaning they benefit financially from the delivery of our treatment, at a rate of £40 per hour. This enables our partners to pay their staff more, recruit and retain talent and fundamentally change the profitability of their business”.

Interested social care providers can apply to be a partner at www.virtuehealth.co.uk.

PAGE 20 | THE CARER DIGITAL | ISSUE 220

HMS Prince Of Wales Crew Make ‘Inspiring’ Visit To Broughton House Veterans Crew members from HMS Prince of Wales swapped stories with veterans at a Greater Manchester care home during the aircraft carrier’s visit to the north west.

Among the residents of Broughton House Veteran Care Village in Salford who met the seven-strong party were 99-year-olds Monty Black and Cliff Butterworth, who both served in the Royal Navy during the second world war.

HMS Prince of Wales docked for a week in Liverpool – its affiliated city – to receive the Freedom of the City and allow members of the public an insight into life on board.

She is the Royal Navy’s biggest warship, with a flight deck measuring 280 metres long and 70 metres wide – large enough for three football pitches.

The Portsmouth-based warship, which has an 800-strong crew, is capable of carrying up to 40 aircraft.

The crew members who visited Broughton House were led by Warrant Officer Wolfie Nagel.

They were given a tour of the museum, talked with staff and residents and had lunch in the veterans’ mess. They also presented Broughton House with a plaque bearing the crest of the HMS Prince of Wales as a memento of their visit.

Care home staff members attended a reception on board during the ship’s stay on Merseyside.

Warrant Officer Nagel said: “We meet lots of members of the community and we really like to see veterans.

“The opportunity to talk to them about their experiences is a brilliant education for our crew and helps to keep the memories alive. It was genuinely inspiring to hear the stories of the veterans at Broughton House

and to pay our respects to them.

“Their eyes lit up when they were talking to us, sharing their experiences and their stories. It’s an amazing place, and it was wonderful to see how veterans are being taken good care of there.”

Broughton House chief executive Karen Miller said: “Our veterans sadly had to decline a prestigious invitation to attend a reception on HMS Prince of Wales due to their frailty, but our disappointment soon turned to delight when crew from the ship informed us that they would make the journey from Liverpool to Broughton House.

“Our residents, particularly our maritime veterans, had a rather magical morning spending time with members of the ship’s crew, swapping stories past and present.

“We can’t thank them enough for their generosity of time and kinship. We are very grateful, and wish all the crew fair winds for the future.”

Among the crew members visiting Broughton House was engineer technician Joe Davis-Moore, 18, from Bristol, who was inspired to join the Royal Navy by stories of his great-grandfather John Rowles, an Able Seaman who served on HMS Wild Goose.

He said: “I really enjoyed hearing the Broughton House veterans’ stories. It was genuinely lovely to hear from them first-hand and share our different experiences.”

Broughton House has cared for more than 8,000 veterans since it opened its doors to the ex-service community in 1916.

Care Home Sends Christmas Cards to Schoolchildren and Orphans in Kenya Elderly residents at the Edensor Care Home in Clacton have used their art and craft sessions to make Christmas cards for underprivileged orphans and schoolchildren in Africa The Edensor nursing and dementia care home in Clacton on Sea is run by care providers Diagrama Foundation who support vulnerable children, young people, and adults to live their best life. Earlier this year the Foundation opened a Go Fund Me page to raise £5,000 to provide the basics for the 300 orphans and schoolchildren who attend the Friends Spotlight School in Homa Bay, Kenya.

Moved by seeing the images of the children and learning of the basics they needed, the team at Edensor decided to make Christmas cards to send to the children in the resident’s weekly art and craft sessions.

Ewa Ruskowiak, Care Coordinator, Edensor Care Home said, “Many of our residents enjoy participating in our art and craft sessions and they are busy making Christmas decorations for the Home. We explained that Diagrama Foundation is trying to support the schoolchildren who attend the Friends Spotlight School

and they were very keen to make Christmas cards to send to Kenya. My heart melted when I saw the photos of the children with our cards and we are so happy that we can do little things to put smiles on their faces.”

Tom Amuka, Rusinga Friends Spotlight School said, “The children were absolutely delighted when the cards arrived. We met David McGuire, the CEO of Diagrama Foundation UK when he visited us in the summer and we cannot thank the charity enough for their kindness in trying to raise much needed funds to give our children the best opportunities to learn.”

David McGuire, Chief Executive, Diagrama Foundation said, “Diagrama Foundation supports vulnerable children, young people, and adults in the UK to live their best life, so it feels so right that we are trying to raise funds for this Kenyan school to give their underprivileged children the best chance to learn.

I was particularly moved when I learned that Edensor had made cards and the images of the children smiling as they opened the cards was a joy.”

Care Home Waste Management Specialist Appoints New Business Development Manager For The Care Home Sector Anenta, the leading independent healthcare waste management specialist for the care home sector, has appointed former Business Development Manager at Future Street Smart Waste, Paul Barker, as its new Business Development Manager for the business.

Brought on board to boost Anenta’s growing care home client base, Paul will be responsible for delivering bespoke, affordable and professional end-to-end waste management solutions to the sector.

As part of his new role, Paul will oversee the management of Anenta’s existing waste contracts, ensuring that care home waste logistics, service delivery, and waste disposal performance levels are industry leading.

Paul has worked within the waste sector for more than 10 years and has over 25 years of client relationship management experience.

Part of the management team that brought the US waste technology “BigBelly” to the U.K, Paul has an extensive background in introducing disruptive waste technology to the UK’s healthcare sector including many Local Authorities and the NHS. Paul played a key part in introducing the ground-breaking Sterilwave clinical waste processing solution, enabling Alternative Treatment and Offensive Waste streams to be treated on site at hospitals, saving the NHS money and helping it reduce its environmental impact.

Commenting on his new care home focus, Paul Barker said: “Our research shows that care homes are typically wasting £8,000 every year through poor waste management process and procurement. My role is to help put a stop to that by working with care home clients to change waste disposal habits and practices,

and to deliver a better service that saves clients time and money.

“This is made possible through Anenta’s cutting-edge, real-time smart technology, which identifies and creates opportunities to streamline waste services, reducing unnecessary costs through enhanced efficiencies.

“From identifying and preventing waste overbilling through to aiding clients with staff training, and complex waste and pre-acceptance audits, our role is to take the pain away from managing care home waste, so that clients can focus on delivering their services.”

Paul added: “Personally, I’m looking forward to providing care homes with a simple solution that brings them, their waste collection providers and other stakeholders to a single point of unified management. This means complete transparency and allows us to deliver an improved service, removing hassle and generating significant savings for our care home clients, all backed by the highest levels of customer service.”

Commenting on Paul’s appointment, Graham Flynn, Managing Director of Anenta, said: “Paul is incredibly well-versed in building successful, long lasting client relationships. We see this as key to working with clients in the care home sector, and to delivering added value.

“Combined with his depth of understanding in dealing with waste and identifying ways to improve waste management efficiency, Paul is perfectly placed to help care homes streamline their processes, enabling the delivery of consistently high levels of service and customer satisfaction.”

Working for customers in over 20,000 locations, including individual care homes and care home groups, Anenta simplifies the process of healthcare and care home waste management, collectively saving clients millions of pounds each year. Over the past five years, Anenta has saved its clients over £13 million.

For more information about Anenta, visit www.anentawaste.com or call 033 0122 2143.

THE CARER DIGITAL | ISSUE 220 | PAGE 21

Connaught Care &Bluecrest Wellness Lead The Charge On Men’s Health Through Ambitious ‘Movember’ Campaign To cap off their efforts for ‘Movember 2024’, this week care home group Connaught Care Collection and employee health services provider Bluecrest Wellness celebrated raising over £2,000 to fight prostate cancer – well above the original target of £1,000. You can see the Just Giving page here.

Organised as a joint fundraising effort across both companies, all funds will go to supporting Prostate Cancer UK’s research, education, and support programs. Their efforts were led by Connaught Care’s CEO Andrew Winstanley and Finance Director Iain Gordon – who’s formidable moustaches inspired dozens of staff to join the fun!

Commenting on the success of the campaign, Andrew Winstanley said: “Movember is a fantastic initiative which we are really proud to be taking part in with Bluecrest Wellness! This year, our mission was to help shine a spotlight on this terrible disease, which we know disproportionately affects older men in the UK. Unfortunately, for many people there is still a very real stigma around discussing these kinds of personal health issues; which can make recognising

early symptoms and getting timely treatment difficult.”

Dominique Kent, CEO of Bluecrest Wellness, said: “At Bluecrest, we’re passionate about making a difference.

Until recently, more women than men booked annual health checks. But thanks to awareness efforts, October and November saw more men stepping up for health checks than ever before.

A huge thank you to everyone who donated, supported, and shared the message. Together, we’re breaking barriers and changing lives.”

Led by the senior leadership teams at both companies, this collaboration was a passion project for staff who see the impact of prostate cancer every day.

Despite recent advances in the treatment of prostate cancer, it remains one of the most common forms of the disease amongst men. It accounts for about 28% of all male cancer cases from 2017–2019, and causes around 12,000 deaths each year in the UK. Sadly, incidence of the disease also seems to increase with age, with the highest rates in the 75–79 age group.

Colleagues At Derby Home Celebrate Combined Long Service Of 20 Years Rebecca ‘Becky’ Roe and Rachael Simpson both started working at MHA Willowcroft in 2014 Two colleagues from a Derby home celebrated their combined long service at the home, which came to 20 years.

Rachael Simpson and Rebecca ‘Becky’ Roe both work at MHA Willowcroft and have been doing so for the last 10 years.

Their combined service of 10 years was recognised by the home as they received a bouquet of flowers and a certificate.

MHA Willowcroft provides residential and residential dementia care for 60 residents.

Rachael Simpson, who works as a Deputy Home Manager said: “I had a work colleague who persuaded me to apply for a job as senior carer at Willowcroft back in 2014, we worked together, she had left to join Willowcroft, it was the best decision I have ever made and have had 10 enjoyable years with MHA. “I have had the pleasure of meeting lots of wonderful residents who keep me coming to work each day.

“I have been part of some fabulous teams who make coming to work easy, and it’s like being part of one big happy family.

“We have experienced so much together, good times, some really awful times through covid but it just makes us stronger, resilient and to keep on smiling.

“It feels great to still be here 10 years later and I am very grateful to be given the opportunity to progress, I have had wonderful supportive managers, that makes a massive difference.

“For me working in care, the clue is in the job title, care, if you’re a caring person this is the job for you.

Becky, who works as a care assistant added: “I still very much enjoy my job 10 years on.

“I did think I would be here for a long time, as the place I worked in prior to this role, I started when I was 18 and worked there for 11 years.

“MHA Willowcroft is a lovely place to work, I have made some great friends, and I have a great relationship with residents.

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PAGE 22 | THE CARER DIGITAL | ISSUE 220

Middlesbrough Home Raises Over £1100 From Christmas Fayre Which Attracts Over 100 Visitors A Middlesbrough care home welcomed the festive season by hosting a Christmas fayre and managed to raise over £1100.

MHA Montpellier Manor, in Stainton arranged for a Christmas fair to take place in the cafe and lounge area of the ground floor.

The home was full of people as more than 100 people excluding residents and staff came to support the cause.

The fayre included a raffle, tombola and various stalls including jewellery, balloons, bottles and wax melts.

MHA Montpellier Manor provides residential and residential dementia care for 85 residents.

Kelly Deane, deputy home manager said: “Our Christmas fayre was really well received.

“We had a lot of support from the village and our local

community.

“The atmosphere on the day was great, we had people coming in and out during the day and everyone really enjoyed themselves.

“We are still waiting to hear what the exact figure raised was, however last time we checked it had cleared £1100.

“I want to give a huge shoutout to Bev, our activities coordinator who planned the event and worked really hard in making sure it was a success.

“The funds raised will go towards the homes amenities fund, from which residents activities and trips will be arranged.

“On behalf of the home I want to thank everyone for their support and their generosity towards us.”

A Christmas Fete Wrapped With Joy Staff, residents, relatives and the local community came together at The Cedars care home in Bourne to enjoy a wonderful Christmas Fete.

There were all kinds of stalls on offer manned by volunteers, as well as lots of local stall holders. There were delicious handmade fudges, chutneys made with vegetables from the home’s sensory garden, lovely homemade cards, beeswax candles, suncatchers: the list goes on!

The team at The Cedars Care Home would like to say a huge thank you to everyone who either manned a stall, donated a raffle prize or who came along

to support the home. There was a fantastic atmosphere and in total the home raised over £300 for the resident’s fund, which is brilliant.

Rebecca Aldred, Senior General Manager at the home, said: “At The Cedars Care Home we are dedicated to making sure that the home is a hub of the local community, and this event, along with everyone’s hard work, has definitely paid off. It was a resounding success! I am so proud of everyone involved, it was a fantastic team effort.”

Mansfield Care Home Hosts Successful Christmas Craft Market Event On Saturday, November 23, HC-One’s Berry Hill Park Care Home, in Mansfield, Nottinghamshire, held its annual Christmas Craft Market to get eventgoers in the festive spirit.

Berry Hill Park’s Christmas Craft Market event was filled with festive cheers, as residents, colleagues, and visitors came together to enjoy a fun-filled day packed with seasonal entertainment.

Crafters from across Nottingham and the surrounding Mansfield areas set up their craft stalls with a large array of items for sale, including Christmas gifts.

Items for sale included hand-crafted Christmas tree decorations, jewellery, ornaments, plaques and teddies including felt work rabbits, love hearts and Robbins by local crafters.

One of the craft stall holders included Berry Hill Park’s Wellbeing Coordinator, Janet Brandham, who showcased her popular felt rabbits and baskets full of craftwork.

The Christmas Craft Market featured a range of fantastic stalls, and creative crafts, live entertainment, and a selection of scrumptious festive treats including mulled wine, caramel lattes, tea and coffee with minced pies.

Children who attended the event had a great time exploring the activities and enjoyed the festive atmosphere. Residents, colleagues and visitors embraced the opportunity to come together and celebrate the Christmas season.

Claire Brown, Wellbeing Coordinator and organiser of Berry Hill Park’s Christmas Craft Market 2024 event, said: “Thank you to everyone who attended Berry Hill Park’s Christmas Craft Market event, it was a great success! The colourful stalls cheered everyone up on such a cold and wet day.

“A lot of work went into making each piece of craft. It was a real pleasure to meet everyone.”

Abbeyfield Invited to Attend Westminster Abbey Together at Christmas Carol Service as a Patronage of His Majesty The King Residents, staff and volunteers from Abbeyfield - a national charity providing housing and care for older people - attended the Together at Christmas Royal Carol Service at Westminster Abbey, in recognition of those who have gone above and beyond to help others in their communities.

Residents, members of staff and volunteers from Abbeyfield were honoured to attend the Together at Christmas Royal Carol Service at Westminster Abbey on Friday 6th December.

Hosted by HRH the Princess of Wales and supported by the Royal Foundation, the event brought together and recognised those who have gone above and beyond to help others in their communities throughout the year.

Abbeyfield, a charity that manages a range of housing and care services for older people nationwide, were invited to nominate four people to attend the event, the purpose of which was to ‘thank those who have been there for others during life’s challenging times, showing empathy, love and kindness.’

Being granted places at the Abbey continues a longstanding tradition of royal support for Abbeyfield, which has enjoyed the patronage of His Majesty, King Charles, for 45 years. The King maintains a keen interest in Abbeyfield’s work and has in the past lent his name to their Royal Patron’s Awards, presented to those who have made an outstanding contribution to the organisation.

Valerie Bird, a resident at Hope Bank View independent living complex in Sunderland, was nominated to attend the Carol Service for her work in founding and running a weekly Knit and Natter group for her fellow residents, at which they make blankets for a local hospice and baby care unit. On top of this, Valerie organises a weekly bingo session, which is always popular and well-attended. She has also been a volunteer for Age UK for many years and was a councillor for MIND. Caroline Edis, who has volunteered for over two years at Pratt House care home in Amersham, Buckinghamshire, was also nominated to attend the Carol Service. Whenever she visits, Caroline takes the time to talk to each individual resident, lifting the mood with her positive attitude and great sense of humour, and as a result is counted as a friend by many of them. She also gives invaluable support to the staff team, so that they can provide an array of events and activities that ensure the residents remain stimulated and have the opportunity to socialise with their fellow residents and others from the local area.

Alongside Caroline and Valerie, who give their time for free, two members of staff were also chosen to attend the Carol Service.

Geraldine Maguire is the House Manager at St Finnian’s sheltered housing scheme, part of Abbeyfield Belfast, and has recently surpassed 30 years of working there, having started as a carer in her twenties. She focuses much of her effort not only on the day-to-day running of the house, but also in establishing it as a focal point of the city, by championing and raising awareness of the crucial services it provides. In doing so, Geraldine manages to realise one of Abbeyfield’s founding principles: that all residents should feel connected to, and a valued part of, their local community.

The final nominee to attend the Carol Service was Jay Ward, the Activities Coordinator at Abbeyfield House care home in New Malden, Surrey. Aside from organising a great programme of activities for the residents, Jay strives to involve others in the community in many of his events, including a recent Pride festival, which reflected his passion for Abbeyfield’s core values of equality, diversity and inclusion.

Jay said, “It was an honour to be chosen to attend the carol service at Westminster Abbey, and I was proud to be there representing Abbeyfield; I felt like I was flying the flag for my fellow colleagues and the volunteers who support us, all who go above and beyond to support our residents continuously, especially at this time of year. It was a truly unforgettable occasion, a highlight in my career, and one I’ll never forget”.

Abbeyfield Living Society CEO, Paul Tennant, said, “It is a great honour for Abbeyfield to be represented at this special event.

“Our staff are tremendous in their dedication to our residents, and we are grateful to the team of volunteers, whose support enables us to enhance the services we provide.

“We also have a proud tradition of empowering residents to use their invaluable skills, expertise and experience within their Abbeyfield community, take ownership of the activities they enjoy and maintain a sense of purpose in later life.

“We look forward to continuing to celebrate the contributions of our residents, staff and volunteers, and our Patronage with His Majesty.”

The service will be broadcast on Christmas Eve on ITV1.

Lighting: A Key to Wellness in Care Home Settings Wellness, neurodiversity and circadian rhythm Recognising the importance of fostering a happy, healthy, and supportive care environment, care home settings are placing increased emphasis on these aspects. While lighting may seem inconspicuous, it profoundly impacts the wellness of residents and caregivers alike.

In many nursing and care homes, lighting can feel clinical with a ‘one size fits all’ approach to lighting which creates strain on the eyes. Acknowledging that individuals have diverse needs and perceptions regarding wellness and mental health, these spaces

Lighting plays a vital role in every aspect of our daily lives. As nursing and care homes continue to navigate rising energy costs, lighting has emerged as a critical area for improving energy efficiency with the potential to reduce lighting costs by as much as 85 to 90%1 by using efficient solutions. The type of light bulb used can impact the time and cost spent on maintenance which is particularly important in care settings where costs saving measures are prevalent2.

must remain adaptable to meet these varied requirements effectively. By creating bespoke lighting options in individual rooms, a user can adjust the lighting to suit their specific needs.

Low quality light can cause negative side effects such as migraines, headaches and eyestrain. By giving occupants the option to adapt something as simple as lighting to suit their needs will have positive effects on their wellbeing and comfort.

By adopting smarter lighting solutions, nursing and care homes can reduce energy consumption while enhancing the overall environment for occupants. In this article, Dyson shares how the sector can adopt smarter lighting solutions that not only help to cut costs but also support inhabitants’ wellbeing.

Motion activated lighting Many nursing and care homes across the country are now equipped with motion activated lighting, reducing costs, improving energy efficiency and avoiding unnecessary usage. By investing in lighting that is also controllable by an app, care managers have

In addition, we spend about 90% of our time indoors4, exposing

the flexibility to turn off lights remotely at the touch of a button

ourselves to artificial lighting more often than not, with many

adding an additional level of peace of mind.

neglecting to think about how this can affect their sleep cycle. Light is a primary external factor influencing sleep patterns. While the notion that darkness aids sleep is commonly understood, the relationship between light and sleep is far more intricate.

Light plays a pivotal role in regulating the body's circadian rhythm, the internal clock dictating periods of wakefulness and rest.

Moreover, it impacts the production of melatonin, a hormone crucial for promoting sleep. The daily exposure to light, including its quality, timing, and duration, significantly impacts sleep quality.

Understanding the intricate connections between light and sleep empowers individuals to optimise their residing environment for

1 https://www.lbhf.gov.uk/business/business-connects/support-and-advicebusinesses/cost-doing-business/guide-energy-efficiency-and-cost-savings-your-workplace 2 https://www.gov.uk/government/news/more-funding-to-schools-hospitals-and-publicbuildings-to-lower-energy-use-and-save-on-bills-and-cut-carbon-emissions 3 LED-life calculation is based on L70 measurement according to IEC 62717, with an estimation of 8 hours' usage per day. Real-life results may vary.

4 https://ec.europa.eu/commission/presscorner/detail/en/IP_03_1278

consistent and restorative sleep.

Time-saving measures Changing light bulbs regularly takes time, investment and organisation. Fluorescent lighting can be inefficient, waste light and use costly-to-replace bulbs. Without proper cooling, LED bulbs can quickly overheat, causing fading, discolouring and them to work efficiently. Lights such as the Dyson Solarcycle task light that use Heat Pipe technology can effectively cool the LED and protect the light quality for 60 years3. In turn, this allows the user to reliably adjust its colour and brightness without flickering bulbs and outages.

In conclusion, strategic lighting design and innovation go beyond energy savings. By adopting human-centric lighting solutions, nursing and care homes can create environments that not only enhance their residents’ wellbeing and prioritise their health but also support the productivity and comfort of their caregivers.

Lighting, when done right, can be a powerful tool in fostering a happier, and healthier nursing and care home.

To learn more on how to create a nursing and care home that enhances residents’ and workers’ well-being with bespoke lighting solutions, visit Dyson technology’s business hub and book a call: www.dyson.co.uk/commercial /lighting/solarcycle-morph

PAGE 24 | THE CARER DIGITAL | ISSUE 220

Barton Manor Hosts Christmas Dinners for Wisbech Rotary Club, Celebrating Community Spirit This Holiday Season Barton Manor Care Home is proud to have been hosting Christmas dinners for the Wisbech Rotary Club, one of the world’s largest humanitarian service organisations. With over 1.4 million members across 200 countries and 1,500 clubs in the United Kingdom, the Rotary Club plays a vital role in supporting communities locally and globally. The collaboration between Barton Manor and the Wisbech Rotary Club began in November, when Andrea, General Manager at Barton Manor, had a conversation with a Rotary Club member during one of the home’s community events.

As the festive season approached, the two discussed the challenges of organising Christmas dinners for a large club, and Andrea offered a generous solution. She proposed hosting a weekly Christmas lunch for the Rotary Club, free of charge, over the course of three weeks, as a heartfelt thank you for everything the Rotary Club does for the local community and beyond. This week, Barton Manor hosted its second Christmas dinner, and the team provided impeccable service for the Rotary Club members, ensuring a memorable experience.

The members were treated to a delicious three-course dinner prepared by Barton Manor’s talented chefs. Following the meal, the Rotary Club hosted a charity raffle, adding an element of fun and generosity to the event. To add to the festive atmosphere, one of the Rotary Club members dressed as Santa and handed out Christmas gifts to each of the members. The celebrations continued with a live performance by Alysha, a local singer and carer at Barton Manor, who had everyone dancing and singing along to classic Christmas tunes. The event was further enhanced by a thoughtful donation from the local Wisbech Tesco, who provided a small houseplant for each Rotary member to welcome the New Year with a little greenfingered project.

These special visits from the Rotary Club have been an incredibly rewarding experience for everyone at Barton Manor.

Andrea and the team have enjoyed bringing the community together through these festive meals and are grateful for the opportunity to express their appreciation for the Rotary Club’s tireless work in the local and global community. The connections made during these festive gatherings will continue to strengthen ties within the community, and Barton Manor looks forward to welcoming the community back in the New Year for more events.

Residents Enjoy Some Festive ‘Animal Magic’ Paternoster House care home in Waltham Abbey, Essex was full of festive animal magic when Grayson the American miniature pony (aka Santa's little helper) and Lulu the festive sheep visited their communities.

These beautiful therapy animals from Performing Pets were an absolute delight. The power of animal therapy is obvious from the smiles on our residents’ faces, as their new four-legged friends roamed through the home in their little Christmas outfits, trotting from room to room and spending time with each resident.

General Manager Corina Popescu said: “Our residents really enjoyed meeting their new festive friends today, animal interactions of all types can be so beneficial to the continued wellbeing of those living in care; we highly recommend the positive effects it was pure animal magic!”

Care South Spreads Festive Cheer at Elf Day Celebrations Residents and staff at Care South’s 16 care homes and three Care at Home offices embraced the festive spirit with fun-filled activities, including festive sleigh rides for Elf Day. Care South, a leading not-for-profit care provider which operates across the south of England, brought festive magic to its homes and Care at Home offices with creative events to entertain the residents, while raising awareness of Alzheimer’s Society, which runs the national awareness campaign, Elf Day, each year. All of Care South’s care homes and Care at Home offices take part in the event each year, donning elf outfits, Christmas jumpers and Santa suits for the occasion.

In a heartwarming display of generosity and community spirit, Care South raised a remarkable total amount of £1,000 for the Alzheimer's Society through a series of festive and engaging activities across its care homes and offices.

Alzheimer’s Society reports that one in three people born in the UK today will be diagnosed with dementia in their lifetime. It also reports that an estimated 1.4 million people are expected to be living with dementia by 2040. All of Care South’s care homes cater for residents living with dementia – some more specialist than others. All have specialist dementia trained staff and each home has dementia coaches ensuring that each home continues to provide the latest, best practices around dementia care, through practical on-location leadership and guidance from those coaches. Care South’s homes also benefit from specifically adapted dementia friendly environments and activities.

Care South was recently awarded a Hennell Award by Worcester University celebrating innovation and

excellence in dementia care.

At Fairlawn Care Home in Ferndown, a highlight of the Elf Day celebrations was a specially constructed Christmas sleigh, which had been purpose-built by local Poole based building contractor Parsons & Joyce. The sleigh has been illuminated with festive lights and has become the centrepiece of the home’s outdoor Christmas lights display for the local community to enjoy. The care home’s residents also held a competition where a prize would be handed to the best-dressed member of staff.

Hilda, who lives at Fairlawn, said: “I think all the elf outfits and activities were lovely. The staff all work so hard for us. Nothing is too much trouble for them. They really look after the residents so well. My great-grandchildren always enjoy visiting me at the home.”

Enid, who also lives at Fairlawn, said: “All of the staff looked lovely in their elf outfits. There’s a very nice atmosphere at the home. I’m so comfortable and the care they provide is superb.”

Over at Elizabeth House care home in Poole, the residents and care home team welcomed little children from Muddy Boots Nursery in Poole to join them for festive crafts and treats, while at Beauchamp House care home in Taunton, the residents took part in elf bingo.

Simon Bird, CEO of Care South, said: “Christmas is an incredibly special time of year for our residents and care home teams, who love getting together to share in some festive cheer. I’m incredibly proud of the creativity and dedication our teams show to bring joy to the residents, particularly at Christmas. Food, Fun and Friendship is an ever present at all Care South care homes, and in particular at this time of year.”

Local Care Home Welcome ‘The Church Of Jesus Christ Of Latter-Day Saints For An Afternoon Of Carol Singing The residents and staff at Elm Bank care home in Kettering were delighted in welcoming The Church of Jesus Christ of Latter-Day Saints for an afternoon of carol singing.

The members of The Church of Jesus Christ Latter-Day Saints sang beautiful Christmas carols to the residents and staff of Elm Bank care home. The residents and staff were blown away by the amazing festive songs across all communities within the home. The residents embraced the afternoon of carolling, joining in to the beautiful festive tunes, voices from young and old created a warm and inviting atmosphere at an important time of the year for many. After the wonderful festive carols the members of the church chatted to the residents regarding Christmas and what it meant to them, followed by

offering all beautifully hand wrapped chocolates for both residents and staff.

Marvellous Bindura, General Manager said, “It is lovely to open our doors to the members of The Church of Jesus Christ of Latter-Day Saints for an afternoon of Christmas Carols. The weather was bad outside and yet they all arrived with wonderful smiles and bearing gifts for us all that they had hand wrapped. It was lovely that the members of the church stayed after the carol singing to talk to us all and share the meaning of Christmas, spreading joy in all our hearts.”

Our varied life enrichment programme keeps residents active, and provides a daily choice of engaging physical, mental and spiritual activities tailored to residents’ interests and abilities.

THE CARER DIGITAL | ISSUE 220 | PAGE 25

Soldier Recalls Cooking Christmas Dinner for 200 Men In South Korea

An Army veteran has remembered the difficulties he faced cooking Christmas dinner for hundreds of soldiers in a challenging environment, while serving in South Korea exactly 70 years ago.

Bob Sewell was in charge of a two-man team feeding 200 men breakfast, lunch and dinner daily while stationed in East Asia with the Army Catering Corps.

He is now 89 and a resident at Royal Star & Garter in Surbiton. The charity provides loving, compassionate care to veterans and their partners living with disability or dementia, and also has Homes in Solihull and High Wycombe. It has also launched new services reaching into the community.

Bob said he was faced with many daily challenges cooking with basic equipment and limited ingredients, but his toughest came during his first Christmas in South Korea in 1954.

He was on his first posting and attached to the Northamptonshire Regiment, where he prepared meals for the troops three times a day, despite his relatively limited culinary experience.

Food for the soldiers consisted mostly of items including ham, chicken, corned beef, eggs, dried mash and tinned milk.

But on Christmas Day, things took a surprising turn when Bob was approached by the Commanding Officer. “I was given two big turkeys and told to cook them,” said the grandfather. “And I thought how the hell am I going to cook them on an open stove?”

However, help was on hand thanks to resourceful colleagues. Bob continued: “The Commanding Officer sent some Royal Engineers over, who made me an oven out of two oil drums. They cut the rims off, welded them together, and put them on a brick standing. They had a pipe and a petrol tank, which dripped on a hot plate at the back and sent flames round the oven. And we cooked the turkeys in that. They were a bit

scorched, but they were edible!”

Bob was also able to use the impromptu oven to cook chicken and legs of pork, to ensure all the men had a memorable Christmas dinner.

Bob had joined the Army in 1954, aged 18. He said: “They decided I’d be in the Army Catering Corps, even though I had no experience beforehand. I had to do military training for six months in Aldershot, the same as everybody else, but then I was sent to training school for cooks for two weeks. That was it!”

Looking back, Bob said: “Everyone says what terrible food it was in the Army, but we only had primitive equipment to use. And to be honest, the food we prepared was reasonably good. At first I was nervous cooking for so many people, after such a short period of training.

They say an army marches on its stomach, so it was a very important position in the camp. Where we were stationed was like a desert, it was quite desolate. We had hot summers, and in the winter it was cold, really cold. There were times when we would crack eggs open and they would come out frozen!”

Bob also served in Japan and Hong Kong, before demobbing in 1960. He put the skills he learned in the Army to good use, later cooking at a hospital for children and young people with Down’s syndrome.

He has been at Royal Star & Garter since December 2022, and enjoys taking part in cookery and arts activities, and also calling out the numbers for the popular Bob’s Bingo sessions.

He is happy not to be tasked with the responsibility of cooking the festive meal this year: “I’m looking forward to the delicious meals they’ll serve here over Christmas. I’m happy I don’t have to do the cooking anymore! The food here is excellent, and the kitchen staff have a properly equipped kitchen and good ingredients to work with, which is much more than I had in South Korea! Royal Star & Garter is a lovely home and I’m very happy, and very lucky to be here.”

Westwood Create Homemade Hand Wreaths in Festive Activity On the 4th December Westwood Care Home, part of the Runwood Homes group,

warmth, and creativity as participants bonded over this fun and engaging activity.

Lifestyle coordinators arranged a festive craft event in the Day Centre. Activities hosted

Pat, a resident of Westwood Care Home, shared, "I love that we’ve created something

a heartwarming and hands-on craft session as residents, staff members, and family

special together with everyone."

members came together to create their very own homemade hand wreaths. The event

Natasha & Chloe, Lifestyle Coordinators, shared their thoughts on the event: “This was

brought joy, laughter, and smiles as everyone joined in the creative activity, leaving their handprints on a shared wreath that will brighten up their home.

such a special and joyful moment. We believe it is important for everyone to have the opportunity to be involved in these activities, creating cherished moments and connec-

The event saw residents, staff, and family members from Westwood Care Home

tions that foster community and togetherness.”

working side by side to take part in this meaningful and collaborative craft project.

This event reflects the heart of the Westwood care home’s commitment to creating

Everyone contributed by placing their handprints on the wreath, celebrating connection,

opportunities that bring residents, families, and staff together for shared experiences.

creativity, and shared memories. The cheerful atmosphere was filled with teamwork,

Through crafts like this, the team continues to foster connection, creativity, and joy.

Manufactured in the UK

Freephone: 0800 917 7943 www.euroservice-uk.com sales@euroservice-uk.com

PROVIDING PRACTICAL AND STYLISH TROLLEYS TO SUIT YOUR NEEDS Watch your resident's eyes light up when the beautiful tea trolley arrives! Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents.

How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple?

Your lovely trolley could do so much for you and your residents!

Euroservice trolleys are an attractive and practical alternative to clinical aluminium trolleys given that antibacterial spray can be used freely to sanitise them.

Get in touch with our friendly, experienced sales team

Visit the website at

www.euroservice-uk.com to see the full range.

PAGE 26 | THE CARER DIGITAL | ISSUE 220

PRODUCTS AND SERVICES

Activities to Share Since our founding in 2010, Activities to Share has been dedicated to enhancing the lives of those in care by providing thoughtfully designed activity products. Our mission is to support activity coordinators in delivering uplifting, engaging experiences that foster connection, joy, and well-being.

We achieve this by listening closely to your feedback and evolving with your needs. Whether over the phone, via email, WhatsApp, or Live Chat on our website, our team is always ready to offer advice and help you find just the right products to bring your ideas to life.

While we embrace the convenience of technology to expand our resources and share knowledge, we remain firm believers in the irreplaceable power of sensory

Serve in Style with Euroservice Trolleys

Watch your resident's eyes light up when the trolley arrives!

Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents. How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple?

Your lovely trolley could do so much for you and your residents!

Visit the website at www.euroservice-uk.com to see the full range.

Or see the advert on page 23.

MOWOOT II for Constipation Free Life MOWOOT II – proven solution to chronic constipation without medication Developed by a team of doctors and other healthcare professionals, MOWOOT II performs gentle abdominal massage to speed up intestinal passage in people experiencing chronic constipation.

Clinically proven, safe and effective, relaxing and sideeffects free, MOWOOT II Abdominal Massage Therapy System combats constipation and provides soothing relief to affected people.

Easy to use and comfortable, the MOWOOT II treats and manages constipation in people with spinal cord injuries, multiple sclerosis sufferers, Parkinson’s Disease patients and people with constipation related to prescription medication. MOWOOT II also helps to relieve idiopathic constipation experienced by menopausal and post-menopausal women

and older and elderly people.

In clinical studies MOWOOT II increased evacuation frequency, softened stools, improved regularity, reduced gasses, relieved bloating and eased off abdominal discomfort.

10 to 20 minutes daily of relaxing abdominal massage with MOWOOT II rapidly reduces symptoms of constipation. Evident results are experienced only a few days after the first treatment. Regular abdominal massage with MOOWOOT II ensures lasting health benefits and better quality of life.

MOWOOT II – effective solution to chronic constipation for better quality of life!

Supplied by Win Health Medical Ltd - 01835 864866 - www.win-health.com See page 3 of this issue for other Win Health products.

Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range Consort Claudgen’s innovation in the electric heating industry takes another leap forward by introducing Wi-Fi-enabled heaters to their low surface temperature (LST) range. These cutting-edge heaters offer unparalleled convenience and efficiency.

The heaters connect directly to Wi-Fi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app. With a comprehensive 7-day timer, which allows 24 individual heating periods per day, and features such as a lock function, open window detection, and custom automation, users can tailor their heating needs to their preferences.

Adding to the ease of use, users can view the

energy consumption statistics of all connected heaters, providing insights into usage patterns and potential savings. The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability. They utilise inbuilt occupancy sensors to detect and learn a user’s weekly presence in a room, creating an intuitive heating schedule. When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode.

BIM (Building Information Modelling) objects for the heaters are available for download from Consort’s website. 01646 692172 | sales@consortepl.com | www.consortepl.com See the advert on page 9.

engagement. That’s why we continue to make our Reminiscence Kits and Sensory Bags with real, tactile items that stimulate the senses. Some experiences—like popping bubbles for the splash, breathing in a familiar scent, or piecing together a puzzle with others—simply can’t be replicated on a screen. These sensory moments are invaluable in encouraging storytelling, sparking memories, and fostering conversation.

Our values remain rooted in this commitment to meaningful connection. We’re here to partner with you—the professionals on the front lines of care—to create a sense of structure, well-being, and fun for those who need it most.

Are you longing for your activity diary to be full? Look no further www.activitiestoshare.co.uk are here for you! See the advert on page 5 or: customers@activitiestoshare.co.uk 0117 966 6761 07900 6751 50

C&S Seating Ltd C&S Seating Ltd have provided postural control equipment to residential homes, hospices, medical equipment services and NHS trust hospitals nationwide since 1991.

With 9 different sizes of TRolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material. These rolls are used to control posture and position of the body in either supine or side lying.

Our Knee & Leg support wedges are available in 2 sizes.

C&S Seating Ltd is the sole manufacturer of the Alternative Positioning Support – also available in two sizes, which has removable side cushions and middle pommel for when more control of the

abducted lower limb is required.

Our popular and vibrant range of Soft Knit covers in a choice of 5 colours, provide a softer alternative, ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort.

Contact us on 01424 853331 or visit www.cands-seating.co.uk to request or download a brochure, pricelist or order form, request an individualised quotation, speak to an advisor or to place an order.

See the advert on page 19 for further information.

Exclusive 10% discount code for the CARER UK readers – using code NEWYEAR10.

Valid until 31st January 2025

Why Choosing Care Home Furniture Direct Might Be The Best Decision You Can Make…

Since our incorporation in 1997, Alpha Furniture have always striven to provide the best levels of customer service. At the heart of what we do is listening to our clients’ requirements, and helping to propose the best furniture providing practicality and durability for their unique situation.

• Our chairs aren’t just your typical “care” chairs.

Working with multiple manufacturers and designers, we have collated a varied range of styles that move away from the archetypal hospital chair while still maintaining the benefits and practicality of high backs, wings, and easy-clean upholstery.

• Everything we sell comes to you from UK manufacturers, supporting the economy and jobs.

• All of our products come with a minimum 5 year guarantee, so you can have the peace of mind knowing your furniture is built to last.

• Our storage furniture in particular, for bedrooms, lounges and dining rooms, is all delivered fully assembled, and finished with solid backs and drawer bases to prevent bowing or leaning, and so much better suited to a healthcare environment than many high street equivalents.

• We have options for all budgets, with a wide variety of care home suited vinyls and waterproof fabrics across numerous fabric bands.

• We have options for all timescales, with dining sets, lounge chairs and bedroom furniture sets available within 10 working days.

• Our vast range isn’t the end of what we’re able to offer, so if you are looking for something specific

our helpful sales team will help to track down the perfect product.

• Our friendly after-sales team will keep you updated with your delivery, and always look to deliver as soon as possible, often able to bring delivery forward even for made-to-order items.

• Full furniture installation and removal of packaging is an available service* allowing you to concentrate on the busy day-to-day of running a home on the day of delivery.

• As the majority of our furniture is made to order in the UK, almost everything can be adapted, whether you require a wider chair, a narrower dressing table, or simply combining materials on a chair to enhance the design – all for very little additional cost if at all.

For further information, see the advert on page 13 or visit www.carehomefurnituredirect.co.uk *Additional charges may apply.

FOR ALL THE LATEST PRODUCTS AND INNOVATIONS FOR THE ADULT SOCIAL CARE SECTOR, VISIT THE PRODUCTS AND SERVICES SECTION AT WWW.THECARERUK.COM

THE CARER DIGITAL | ISSUE 220 | PAGE 27

CATERING FOR CARE Procurement Planning And Food Trends For The Festive Season Planning and preparation by catering teams in the build-up to Christmas are crucial to ensure smooth operations and a successful festive period. Tess Warnes, Dietician at independent food procurement specialist allmanhall (allmanhall.co.uk), offers her tips on preparing for one of the busiest times of the year.

START EARLY: ORDERS AND DELIVERIES From the start of November, the demand for festive products surges, leading to limited stock availability across the market. It is important to forecast and place orders as early as possible, enabling suppliers to allocate stock more effectively, thereby reducing the risk of short deliveries and out of stocks.

By placing orders early, catering teams can also take advantage of supplier promotions and manage budgets more efficiently, but still allow for small adjustments closer to the delivery date when more exact operational requirements are known.

While placing forward orders helps suppliers allocate products, it does not guarantee stock. The closer the delivery is to Christmas, the higher the likelihood of shortages. Where there is feasible storage, place orders for non-perishable and long-shelf-life items several months in advance to secure the stock. This also allows more time for contingency plans should there be any stock issues on any products.

For fresh produce, work with suppliers or through your procurement partner to schedule advance orders with delivery dates.

Double-check order details, quantities, and delivery dates to avoid

last-minute surprises.

This enables early negotiation with suppliers, ensuring fixed, favourable pricing for the festive period.

SUPPLIER ENGAGEMENT AND COMMUNICATION During the busy festive season, maintaining communication within the supply chain is crucial. Regularly engage with suppliers to stay informed about market conditions, commodity challenges, and product availability.

Shortages can arise from limited availability further down the supply chain, such as failed deliveries. Suppliers will attempt to recover stock and, where feasible, source alternative supply chain routes, but it's essential to understand these challenges early so contingency plans can be made.

Currently there are challenges within the potato and cocoa markets, impacting products which are normally high on the requirements for festive menus, so securing stock as early as possible is vital. Once the availability of these products becomes limited, finding any routes to market will be challenging, with associated cost implications.

PRICING With surges in demand and limited supply, prices can be volatile during the festive period. Without any prior negotiation or supplier management, costs for products can quickly escalate often resulting in a budgetary overspend and overuse of resources reviewing the market for the most cost-effective options.

By regularly conducting market analysis and monitoring key commodities, catering teams can identify trends and anticipate challenges.

TECHNOLOGY The effective use of technology significantly enhances efficiency and accuracy. While these benefits are evident year-round, they become even more crucial during the busy festive period, further aiding operations.

Implementing a catering controls platform can be particularly beneficial, aiding in budget management through recipe building, costings, invoice management, and stock reporting.

Inventory management can be particularly challenging during the festive season, but by using a catering controls platform, catering teams can significantly simplify stock management and have more accurate reports, optimising stock levels.

Catering control platforms provide a comprehensive audit trail from orders to invoices, ensuring complete accuracy in ordering processes.

This feature allows catering leads to verify all placed orders, minimising errors and ensuring smooth operations during the frenetic festive season.

“Proper planning and preparation from a procurement perspective are essential for catering establishments to navigate the season successfully”, comments Warnes. “ By starting early, managing supplier relationships, monitoring market conditions, managing inventory, and incorporating technology, catering teams can ensure a smooth, costeffective, and successful festive period.”

Albany Products and Flavour Creations Work Closely to Bring Dysphagia Products to the UK Albany Products are working closely with Flavour Creations to bring their market leading and award-winning dysphagia products to the UK market.

This has started with Screamies no-melt Ice-Scream, Shape It food moulds and Powder and initial trials of their extensive pre-thickened drinks range that are available in their award-winning dysphagia cup.

Screamies won the best texture modified food award at IDDSI in 2023. They are supplied ambient and can be frozen prior to eating. Screamies have a specialised no-melt formula, resulting in shelf-stable ice-cream products that never get softer than IDDSI Level 4, making it the perfect treat for those with dysphagia.

Screamies are available in Chocolate, Strawberry and Vanilla flavours along with two added Protein variants, Chocolate and Salted Caramel. Take up in the care sector is already pleasing and products are already available through Birchall’s Food Service.

Feedback through Exemplar and other care homes is that patients love them. It has been possible for Ice-Cream Fridays to include all patients for the first time. Even staff can’t resist.

Shape It moulds offer more units per mould than others and their quality and durability is also exceptional. The Shape It moulding powder is Agar Agar based and works at all IDDSI levels, making a differ-

ence to food presentation at level 5-6 particularly.

Care homes and NHS hospitals have already started using the Shape It range.

Flavour Creations pre-thickened ready to drink products are making a real difference in trials within care homes and the NHS. With hand thickening resulting in inconsistency and risk to patients, along with being time consuming and training intensive FC’s RTD products offer a solution.

The drinks have assisted in the comprehensive evaluation of patients’ needs, with more patients being provided with thickened drinks at the correct level and improved hydration. The ranges offered include nutritionally complete variants, fruit juice, cordials, dairy options with a Lactose Free dairy the latest range addition.

The award-winning cup that is used for all RTD’s makes it easy for patients to use independently.

Additional fortified snacking lines are also available and can make a real difference to patients where BMI is an issue.

To find out more simply contact Albany Products at enquiries@albanyproducts.co.uk or call on 01706 632233.

THE FIRST NO-MELT ICE SCREAM ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔

No Melt Shelf Stable IDDSI Level 4 Suitable for Dysphagia patients Storage: Ambient - Freeze before Serving Shelf Life – 12 months Convenient - 120g Cup Source of Protein - 8g (protein range) Source of Calcium No Artificial Colours or Flavours Vegetarian Gluten, Nut and Soy Free Certified Halal Certified Kosher (except Strawberry)

✔

Low Sodium (except Salted Caramel)

To find out more simply contact Albany Products at enquiries@albanyproducts.co.uk or call on 01706 632233

www.albanyproducts.co.uk

PAGE 28 | THE CARER DIGITAL | ISSUE 220

LAUNDRY SOLUTIONS

Tired Of Old, Breaking-Down Dryers?

It’s time for an upgrade! At Diversey Washcraft, we know how frustrating it is when laundry equipment fails, especially when you’re in the middle of a busy season. Is your dryer breaking down, costing too much to run, or leaving you with laundry backlogs? Don’t let that happen this winter! Upgrade now to our cutting-edge energy-efficient Danube & LG dryers and get your laundry operations back on track. Why Choose Diversey Washcraft?

✓ Save on Energy Costs: Our dryers are designed with energy-efficient technology to help your business save money while maintaining top performance. Imagine reducing your utility bills while processing more laundry - it’s a win-win! ✓ No More Breakdown Worries: Say goodbye to constant repairs! With our reliable equipment, you’ll experience fewer breakdowns and disruptions. This means more uptime, fewer headaches, and smoother daily operations for your team. ✓ Maximize Space: Our stackable LG 10KG and 15KG dryers allow you to fit more drying capacity in a smaller space. Perfect for businesses with limited room but high demands, you can double your drying capacity without

needing extra square footage. ✓ Perfect Fit for Care & Hospitality: We understand that laundry needs in the care and hospitality sectors are high-volume and constant.

That’s why our solutions are tailored to handle even the heaviest loads, ensuring your linen, towels, and uniforms are always fresh and ready, no matter the season. The Best in Commercial Laundry Solutions At Diversey Washcraft, we’re not just about selling machines; we’re about delivering solutions that truly make a difference in your business. Our range of highperformance commercial laundry equipment is trusted by care homes, hotels, and businesses across the UK. We pride ourselves on offering the best products backed by exceptional customer service. When you choose Diversey Washcraft, you’re not just getting top-tier laundry machines - you’re getting the support of a knowledgeable, friendly team that’s dedicated to helping you find the right solutions for your needs. We’re with you every step of the way, from consultation to installation and beyond!

For further details contact Francis Ayscough on 07714 391900 or Faye Marland at fmarland@solenis.com.'

Forbes’ Laundry Solutions Help Care Homes Navigate Rising Costs As the economic crisis continues across the UK, care homes can find themselves facing acute pressures. The unprecedented rises in energy costs will now combine with the increase in National Insurance contributions and a higher minimum wage. This will impact staffing budgets and leave many care providers grappling with how to balance rising operational costs whilst maintaining the quality of care that their residents deserve. In this challenging financial climate, efficient budgeting and resource management have never been more critical for the sector.

Forbes Professional understands the pressures facing care homes today. Providing laundry and ware-washing appliances to care homes across the UK, we strive to be a trusted partner in helping care homes to navigate the challenges of delivering essential services. Our flexible, all-inclusive contracts enable clients to access highly energy and water efficient equipment without the burden of costly upfront payments. Our simple monthly payment structure makes it easier to budget and forecast long-term, offering peace of mind in an era of rising unpredictability.

In addition to our competitive pricing model, our award-winning service support is included at no extra cost for the life of the contract. This means no unexpected repair bills or downtime, ensuring that laundry operations run smoothly so that care operators can focus on delivering the best care to residents. With installations included as part of our service, we provide a comprehensive, hassle-free solution that saves both time and money.

As care homes plan for the future, it is essential to scrutinise contracts and operational costs, especially for high-use areas such as laundry facilities. If your current laundry contract is due to end in 2025, now is the time to consider how Forbes can help you reduce costs whilst maximising efficiency. We offer complimentary site surveys to identify your unique needs and discuss tailored solutions that support your financial and operational goals.

By aligning with reliable service partners, care homes can also take a proactive step towards managing budgets and ensuring the seamless operation of an essential service. forbespro.co.uk | info@forbes-professional.co.uk | 0345 070 2335

PAGE 30 | THE CARER DIGITAL | ISSUE 220

NURSE CALL AND FALLS MONITORING Fall Savers - Affordable Fall Monitoring Solutions Fall Savers®, are an experienced market leading healthcare provider of resident safety solutions for over 15 years.

FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions!

Upgrade your falls programme with the latest technology from Fall Savers®. The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads. Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices.

BENEFITS INCLUDE: Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager

Floor sensor mat Wireless door/window exit alerts

TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition. Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad. Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering. An optional anti-slip mesh reduces the potential for slippage on hard surface floors.

FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately): Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www.fallsavers.co.uk.

FOR ALL THE LATEST PRODUCTS AND INNOVATIONS FOR THE ADULT SOCIAL CARE SECTOR, VISIT THE PRODUCTS AND SERVICES SECTION AT WWW.THECARERUK.COM

THE CARER DIGITAL | ISSUE 220 | PAGE 31

NURSE CALL AND FALLS MONITORING

Stay Safe with Smart Wireless Nurse Call In the post pandemic world, we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors, ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years. The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled. This, of course, has impacted the end user.

The most dramatic impact has been on the Care Industry. An industry that has lacked the support it desperately needs in these trying times.

Courtney Thorne, at the same time, took a strategic decision to take a close look at our core products, right down to component level, the objective being to make us less vulnerable to future global supply chain issues, and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price. We had to ensure that this would happen without jeopardising the superb lev-

els of support we provide to our valued customer base.

This ground up review involved all departments from Research and Development right through to the Field Service team (and everything in-between). This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements.

Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges. With flexible terms, full integration with Care Apps, celebrated service delivery and the most reliable and robust solution now at a new lower price, there has never been a better time to talk to us about a new nurse call system.

For more information email us at: info@c-t.co.uk or see the advert on this page.

Blaucomm Ltd - Telecommunications & Networks Blaucomm’s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers, through its intelligent software, which delivers the alerts straight to the care staff who need them.

Care homes are rapidly introducing smartphones for digital care planning and eMar now, the same devices can be used to receive the nurse call alerts they need for the residents under their care.

Furthermore, Blaucomm NMS is deeply linked into Person Centred Software MCM, so call bell data is linked straight to care plans. This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance.

The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major

brands such as Aidcall, ARM, Courtney Thorne, C-TEC, ENS, Intercall, Medicare, SAS and TeleAlarm.

Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions.

Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: “We find Blaucomm is a genuinely fantastic company with a reliable product.

"We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!”

To find out more about Blaucomm NMS, visit www.blaucomm.co.uk/healthcare See the advert page 5 for more details.

Crash Mats Designed to Reduce Injuries from Bed Falls Medpage Limited has collaborated with a leading UK manufacturer of crash mats to deliver a cost-effective tool for falls management strategies. The inclusion of the new TumbleCare full-length pressure mat sensor ensures that should a patient tumble out of bed, an alarm signal is generated to alert care staff to the incident, resulting in a recordable improvement to patient safety and service.

Crash mats act as a protective barrier, absorbing the impact of a fall and reducing the risk of serious injuries when a person tumbles out of bed. Beneficial for individuals who are at high risk of falling, such as older adults, patients recovering from surgery, or those with neurological conditions such as epilepsy.

Falls can pose significant risks, especially in healthcare settings and senior care facilities.

Every year, thousands of people suffer injuries due to falls from beds and other furniture. To prevent these accidents and ensure the safety of patients and residents, it is essential to implement effective falls and safety management strategies.

Further details can be obtained by telephoning 01536 264 869 or emailing sales@easylinkuk.co.uk See the advert on the facing page for details.

www.nursecallsystems.co.uk

PAGE 32 | THE CARER DIGITAL | ISSUE 220

TECHNOLOGY AND SOFTWARE How Loopeli is Transforming Life at Windlesham Manor When we first introduced Loopeli, a few staff were hesitant, thinking it might just be another tech gimmick. But it didn’t take long for them to see how much easier it made their day-to-day work. They now see it as a tool, and we have since purchased extra tablets so more residents can benefit.

A GAME-CHANGER FOR DOCTORS’ VISITS

SUPPORTING OUR CQC REPORTING

One of the most useful aspects of Loopeli has been during doctors’ visits and meetings with clinical professionals. Families can join via video call in real time, staying informed and involved without staff having to relay information afterward. This not only prevents misunderstandings but also helps families feel like they’re part of the process of ensuring their loved ones receives the best possible care.

Loopeli has also given me confidence as a manager when completing CQC’s annual provider information return (PIR) especially question 2.7, 2.7a and 2.13 in the PIR, which involves Communication preferences and Access to Information Standard (AIS)

INSTANT HELP FOR BEST INTEREST MEETINGS

At Windlesham Manor, we’ve had the privilege of being the first care home in the UK to pilot Loopeli, an easy-to-use video call system designed to enhance communication for residents, families, and staff.

Since introducing it, we’ve seen some unexpected changes, and I would like to share what we have learned so far.

MAKING LIFE EASIER FOR RESIDENTS AND STAFF Loopeli is so simple to use that many of our residents can make video calls on their own, which has been a huge boost to their independence.

For our care staff, this has freed up precious time on other tasks, which has been a real help.

BRINGING FAMILIES CLOSER Families who use Loopeli have told us they appreciate it. Many feel

FROM APPREHENSION TO ENTHUSIASM

more connected than ever, with some saying they have started to recognise the person they used to know before they entered the world of care through the video calls. For residents, it has been heartwarming to see their loved ones more often—even those living abroad. Watching a resident light up while chatting with a grandchild across the world is truly priceless.

We have also used Loopeli during best interest meetings and care discussions. When decisions need to be made, it’s easy to bring a family member into the conversation straight away. This has saved time and made these discussions more collaborative.

BREAKING DOWN LANGUAGE BARRIERS Loopeli has helped with translation needs. If there is ever a language barrier, family members can join the call and assist, making communication smoother for everyone.

BOOSTING WELL-BEING AND REDUCING MEDICATION One of the most surprising benefits has been how Loopeli has improved emotional well-being. For some residents, being able to connect with their family more often has reduced the need for calming PRN medication, especially during the late afternoons when anxiety levels tend to be higher.

THE BIGGER PICTURE At the heart of it all, Loopeli has opened new ways for our residents to stay connected to the people they love. Whether it is helping with doctor’s visits, supporting important care decisions, or simply letting a resident see their grandchild on the other side of the world, it’s a service that has made a big difference in our residents’ lives.

We’re proud to have been the first to try Loopeli, and we can confidently say it’s been a success. I would encourage any care home to consider it—it’s simple, effective, and makes a positive impact. I see many other ways Loopeli can help meet the growing demand for care, especially in home care services.

Peter Granstrom RGM Windlesham Manor.

Imagine, Act And Succeed’s Shift To Digital: A Game Changer!

After over 30 years, care charity Imagine, Act and Succeed finally swapped their paper rotas and timesheets for a digitised system to help manage their 85 locations and 460+ staff.

Emma Hobbs, Payroll Officer at the charity, grew frustrated over the inaccuracies and errors of this cumbersome process – especially when it led to wages. The system was often outdated and staff frequently missed shift changes. This led to lost time, money, and patience for both managers and employees.

So, how can turning to digital systems like RotaCloud improve this?

“The information is accessible to us in payroll straight away, which is an absolute godsend. Being able to see instantly where someone is working, what shift they’ve actually done, the clock-in and clock-out records are just – it’s made our payroll side so much more streamlined to what it was beforehand.” – Emma Hobbs, Payroll Officer

Accuracy is the biggest benefit for Emma and her team. There’s no more chasing people for paperwork or last-minute runs for payroll. Managers can instantly access live reports, from labour costs to attendance, with clocking-in data automatically feeding to timesheets. When clocking in and out is as simple as a click or tap via mobile, web, or a terminal, employees (and Emma) can trust that all wages are correct.

Communication has also improved. By having everything at their fingertips, from shifts to requests, everyone works from the same page. It has made staff’s lives much easier and saved managers time. Enabling notifications also means any updates to the rota, annual leave requests, or available shifts are immediately sent to the appropriate staff. No more sending out WhatsApp updates, missed messages, or stress trying to find cover.

Before RotaCloud, Imagine, Act and Succeed managers sat down for two days to create rotas – before any changes were made! It now takes less than two hours to complete, and any changes are as simple as a dragand-drop on the rota, which instantly notifies staff.

They have saved time and costs this way and can even track labour costs while scheduling shifts. This saved time and money can now be better spent on service users and staff training!

All of this contributes to improving the work-life balance of all staff. Simply offering staff the ability to view rotas far in advance allows them to plan their lives accordingly. They can even input their availability into the app, from specific hours to days, meaning they feel in control of what they work and when. With the option to pick up additional shifts, too, employees have that flexibility to plan work around their lives – not the other way around.

Staff are happier when they feel in control, whether it’s transparency or trusting their wages will be correct.

Managers are happier when they have more time and money to spend on more important tasks. Happy staff, happy service users.

When one digital system creates all of this… Well, you understand why so many care services are reaching for the recycling bins.

See the advert on the front cover for details or visit www.rotacloud.com/care-homes

Clearlines - The Care Due Diligence App Providing exceptional care isn't just about meeting today’s needs; it’s about offering peace of mind to your clients and their families. At Clearlines, we know that delivering peace of mind starts with you.

We want to arm you with the best tools for the job. Clearlines is a single portal for legal, financial and social due diligence. Our e-consult ensures that clients have a legally appointed representative and robust financial protection from the start. Our reports will be delivered straight to your care team giving them the confidence to fulfil their duties. With optimised onboarding, less paperwork, and fewer funding gaps, we simplify operations and give your team the support they need to

focus on what truly matters: care delivery.

As a leader in care, you understand the risks. With 20 years of expertise in private client services, Clearlines knows how to mitigate them. Without proper planning, clients may face financial difficulties, leaving families anxious and care packages unsustainable. Clearlines addresses these challenges at the front end, securing your finances and ensuring continuity in care.

Join the growing number of providers choosing Clearlines, your partner in delivering peace of Mind.

For further information call 01246 903481, email: hello@clearlines.co.uk or visit www.clearlines.co.uk

PAGE 34 | THE CARER DIGITAL | ISSUE 220

TECHNOLOGY AND SOFTWARE Pass by everyLIFE PASS supports over 1,000 care providers every day, giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team.

Assured by NHS Transformation Directorate, PASS provides a secure platform that allows you to plan, record and evidence the care you deliver. The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports.

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM To meet the wider needs of the PASS community All-in-one PASS

has recently been launched , bringing advanced rostering functionality to our established digital care planning platform. As a result advanced staff scheduling, payroll and invoicing functionality is now seamlessly linked with care planning and reporting, reducing the technical complexity, risk and overhead associated with integrating two separate systems.

As a result, PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to: • Save you time • Increase the efficiency of your teams • Improve the quality of care • Deliver better outcomes

INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect. The first product of its type to offer this feature, PASS is still one of only a handful of digital care man-

agement solutions to have completed this NHS Digital integration, and is the only one offering it to the home care market.

PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records. It makes medical information available when and where it is needed, leading to improvements in both care safety and outcomes: • Visibility of allergies, vaccinations and medications, especially useful for clients unable to reliably share their personal information • Using medical information to inform care planning • Ensuring that the right medication is delivered to the right person in the timeliest manner. In one case, this allowed the administration of antibiotics on a Friday evening, aiding the service user’s swift recovery from infection Available to all PASS users at no additional cost, PASS GP Connect is significantly more efficient than waiting for a GP response. It’s also a positive step forward on the path to the DHSC’s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone.

Get in touch: www.everylifetechnologies.com hello@everylifetechnologies.com

Transforming Domiciliary Care with TV-Based Video Calling and Wellbeing Monitoring Our domiciliary care sector is facing serious challenges with workforce shortages, rising costs, and an ever increasing demand for home-based care. Technology must be part of the answer, however the low adoption of smartphones and tablets by older adults has only highlighted the need for a different approach.

We believe the solution lies in the most common, and most familiar technology: the TV.

SIMPLIFYING COMMUNICATION Many elderly individuals find smart-screen gadgets intimidating, but TVs are familiar. By delivering video calls through the TV, care providers can offer simple, accessible communication. Routine check-ins can be conducted virtually, reducing the need for some physical visits while maintaining personal connection. Family members can be more involved, offering reassurance and better support.

PROACTIVE MONITORING WITH SENSORS AND CONNECTED DEVICES

Internet of Things (IoT) devices, such as motion sensors, health monitors, and smart medication dispensers, provide real-time data on an individual’s health and environment. For instance, sensors can monitor wellbeing (e.g. sleeping patterns), or poorly regulated heating in the home. These insights allow carers to respond proactively.

BOOSTING EFFICIENCY AND PROMOTING INDEPENDENCE Video calling reduces the need for unnecessary travel, enabling carers to focus on urgent or high-priority cases. IoT alerts further optimise resource allocation, helping providers manage workloads effectively. At the same time, this technology empowers clients to live safely and independently at home, aligning with the UK’s focus on “aging in place” and person-centred care.

HOMESIGHT IS THE WAY FORWARD Our HomeSight system is the first to use the TV for health and wellbeing support . It’s an incredibly simple system, easily connecting to any TV with an HDMI port (which almost all TVs have), blending

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seamlessly into the home. With an ergonomically designed remote control and a user-friendly TV interface, it’s intuitive enough to require almost no training.

With two presses clients can connect with carers or family members effortlessly.

It ensures accessibility for all ages and technical abilities while maintaining the familiarity of using a TV. Beyond video calls, the system keeps everyone in the loop. Family members can use dedicated phone apps to stay connected, while carers access a secure web portal for real-time updates and communication. This integration ensures that clients receive the care and connection they need without disruption to their daily routines. It’s a practical, stress-free way to enhance support and communication in domiciliary care.

For further information, see the advert on the facing page or visit www.atsolutions.uk

R 10 Y E A R S

hello@everylifetechnologies.com hello@everylifetechnologies.com

J Join oi us for the next 10 years!

Let’s succeed together

PAGE 36 | THE CARER DIGITAL | ISSUE 220

TECHNOLOGY AND SOFTWARE

Transforming Lives with Technology – A Systematic Approach to Care

By Andrew Kendall, Chief Commercial Officer at Alternative Futures Group (https://afgroup.org.uk/) At AFG, our aim is simple – to help those we support live more independent lives. Technology is becoming more integral to helping people with a learning disability or with autism to be more independent. But while the technology exists today, the challenge for tomorrow is scaling its adoption across health and social care.

THE STATE OF THE MARKET: TECHNOLOGY IN SOCIAL CARE The potential for technology to enhance lives in the care sector is evident. But many people who could benefit lack access to the tools that would make a difference to them.

According to a report by Ofcom, people with learning disabilities are less likely to own computers and smartphones or use of the internet than non-disabled people[1].

At AFG we established our Technology Lending Library two years ago. This simple idea has had a positive impact on many of the people we support. For example, borrowing a tablet device enables someone who is non-verbal to communicate with their family and friends. Another person was supported to watch videos that gave them the confidence to attend the dentist for the first time in years.

SCALING UP: MOVING BEYOND ONE-OFF SOLUTIONS All this is worthwhile. But for real change in social care to happen, we need to be able to scale up technology within our sector and integrate it into the way we live, work and play.

At AFG, we have partnered with assisted living technology experts, My Ecosystem to take a holistic approach that combines health, care and housing.

Led and funded by Lancashire County Council, several bungalows at our 24-hour supported living housing in Parklands Court in Lancashire have been retrofitted with bespoke, industry-first technologies, including sensors, communication devices and health monitoring tools. This set up not only supports residents, but also aids those supporting them too in delivering the right care, at the right time through real-time monitoring and adjustments.

However, this is one of few examples of such integration. To make this approach accessible on a broader scale, we need to develop the right model so that the right assistive technology becomes a natural part of someone’s support.

The impact of personalised, integrated technology on both the individuals and the wider health and social care sectors can be transformative. By reducing pressure on the NHS and local authorities, this approach brings real value to users while creating efficiencies and cost savings across the sector.

STEPS TOWARDS A NATIONAL MODEL So, what needs to happen to make this model work on a national level? What do we need to do as a sector to understand how we do this and how it gets funded and paid for?

Firstly, we need clear evidence of what works in what situation (depending on the person, their home and the community) and what doesn’t. What are the costs and the benefits (financial and non-financial)?

Secondly, there needs to be more education and knowledge sharing of the wide range of assistive technologies that are available for people with a learning disability and autism – this covers consumer technology, specialist standalone technology, telecare approaches and connected ecosystems. And what skills do we need to assess needs and ‘prescribe’ the right technology?

Thirdly, we need to be working together across systems and organisational boundaries to make the best use of technology. Social care, health and housing need to work around the shared goal of achieving better outcomes for people and helping them be more independent.

Fourthly, we need to build assistive technology into how support is commissioned and provided. New homes should come with a base ecosystem in place that can be added to according to the specific needs of the individual living there.

There is no doubt that technology is going to change all our lives in the future. However, as health and social care professionals we have a responsibility to those we support – in our case those with learning disabilities and mental health conditions – to ensure that they are prioritised rather than left behind in this technological evolution.

By taking a thoughtful, systematic approach to technology in health and social care, we can empower those we support to live more independent, fulfilling lives.

GHM Cares Launches New Resident Telephone Service For Care Homes Residents can continue to have traditional big button telephones in their rooms but with shorter contracts, free calls and no cabling.

GHM Care has launched a new resident telephone service that not only future proofs residents for the Analogue Switch Off but uses the latest in digital technology to avoid cabling and unpopular long-term contracts.

The new IP telephones from GHM Care bypass the need for a physical telephone line and instead use the internet to make and receive calls.

Residents can access rolling 30-day contracts for the first time ever, get free calls and the big button phones arrive fully configured by GHM Care.

Care homes don’t pay anything for the service and can offer the new service to residents without worrying about cabling or structural work. Homes just need to provide a power supply and WiFi connection for the phones to work.

Residents and their families are able to order handsets directly, removing any admin or maintenance for the care home.

Neil McManus, Managing Director of GHM Care says: “Traditional landlines for residents are often expensive with minimum contract lengths of twelve months. This has long been an issue for residents and their families.So, we’ve developed a solution that capitalises on the latest digital technologies to deliver a better solution for both residents and care homes.

“Residents and their families are really appreciating how easy the handsets are to set up and use, as well as the freedom of short-term contracts.

“Care homes are delighted to finally have a solution where the day-to-day handling and installation doesn’t impact their buildings or resources, and they’re able to offer an even better service to residents.”

Care homes can find out more at ghmcare.co.uk/Services/resident-telephones.

EDUCATION AND TRAINING Transforming Care Home Training: Rethinking Restrictive Practice Education Training care home staff is vital for delivering high-quality care, especially when managing complex resident needs such as dementia, frailty, and mental health challenges. However, traditional methods often fall short in engaging staff, leaving critical gaps in understanding and preparedness. Innovative approaches, such as game-based learning and peer-to-peer collaboration, are revolutionising training, particularly in addressing the ethical and legal challenges of restrictive practices.

Restrictive practices—measures that limit an individual’s freedom—are sometimes necessary to ensure safety. However, they must be applied with great care, adhering to legal frameworks and ethical guidelines to protect residents’ dignity. A groundbreaking digital training resource, co-designed by Queen’s University Belfast and Focus Games, exemplifies this innovation. The resource uses interactive, expert-driven content to help staff navigate restrictive practices responsibly and effectively.

Game-based learning plays a central role, transforming topics like restrictive practices into engaging, real-world scenarios. Simulations allow staff to explore ethical dilemmas, practice

Policies and Procedures Within Social Care The delivery of safe care is the paramount responsibility of social care providers. Central to achieving this is the governance framework adopted by service providers. And at the core of this framework are policies and procedures. These enable the provider to comply – and evidence compliance – with relevant legislation and regulations, as well as facilitating best practices, supporting business needs, and assisting in recognising and managing risks.

Providers have a legal duty of care to the people they employ. Policies and procedures should provide clear guidelines to staff on how the organisation operates, as well as informing them of best practices and processes to be followed.

Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements. They should be reviewed not only by employees of the business, but also by experts in various subject matters (e.g., infection control or medicines management).

For many small- to medium-sized providers, there may not be the in-house skills, knowledge, and experi-

decision-making, and test alternative solutions in a safe, low-pressure environment. This approach enhances critical thinking, teamwork, and retention of essential knowledge.

Peer-to-peer learning further strengthens the training by encouraging staff to share experiences and insights, fostering collaboration and practical problem-solving. This creates a dynamic learning environment where staff feel supported and empowered to deliver compassionate care.

By integrating these modern approaches, care homes can elevate training into a meaningful experience, equipping staff to balance safety with residents’ autonomy and dignity. At Focus Games, we are proud to offer tools designed to empower care home teams through innovative training. Visit www.FocusGames.com or email info@focusgames.com to learn more about our Restrictive Practice resource and how it can enhance care home outcomes for residents and staff alike.

For further information see the advert on the front of this issue or visit www.focusgames.com ence to complete such a robust annual review. Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training, who will also complete reviews and ensure their policies and procedures remain up to date. This way a provider not only ensures they remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff.

Ben Erskine – Director at W&P Compliance & Training www.wandptraining.co.uk | Tel: 01305 767104 See the advert on page 2 for further information.

THE CARER DIGITAL | ISSUE 220 | PAGE 37

EDUCATION AND TRAINING

The Power Of Diplomas In Health And Social Care Diplomas have the potential to empower individuals and are the best route for most health and social care professionals to progress, according to an expert at leading training provider Realise.

Lesley O’Connor, Head of Health and Social Care at Realise, said diplomas are a strong option as they are flexible, can usually be fully funded and can be tailored to the particular needs of the employer and the learner.

Diplomas are also attractive to employers as they require little administration.

Lesley said: “I think there is still a lack of awareness and some misconceptions around diplomas. Sometimes people believe apprenticeships are their only option and they don’t realise diplomas are available under funded provision for those who are eligible.

“Some employers also mistakenly believe that diplomas are completed entirely online but, in fact, they are very hands-on and practical. This approach helps learners apply theoretical knowledge directly to real-world scenarios, which is a major advantage.

“Our diplomas are recognised and trusted by employers in the health and social care sector. They meet national standards, which means learners hold a qualification that is valued and trusted.

“If a candidate does not meet the eligibility criteria for a diploma, then alternative routes will need to be explored. Otherwise, I would nearly always recommend a diploma as a fantastic way to expand knowledge and skills.”

Under the Adult Skills Fund, diplomas are usually fully funded for anyone aged 19 and over, as long as they have lived in the UK for three years. There are some other eligibility requirements in devolved areas – and in some areas, workers from overseas can start a diploma as soon as they arrive in the country under a Health and Care Worker visa.

Learners can also qualify for funded diplomas if they earn below the low wage thresh-

old, which varies from area to area. The thresholds have recently been raised in various authorities, to £35,000 a year in Liverpool, for example, and £27,500 a year in West Yorkshire.

Realise offers Level 2 diplomas in all non-devolved regions for England and Liverpool City Region.

The provider also offers Level 3 diplomas in West Yorkshire, Liverpool City Region and West Midlands.

A Level 2 or 3 diploma is equivalent to achieving GCSE grades 9, 8, 7, 6, 5, or 4 previously graded A*, A, B, or C. There are no formal maths or English tests at the end of the diploma, though development is encouraged throughout the programme.

Realise works with employers to develop diplomas that are bespoke and built around the six specialisms: Elderly Residential Care Services, Dementia Care Services, Learning Disability Care Services, Treatment and Recovery Care Services, Mental Health Care Services and Community Care Services.

Lesley said: “Tailoring our programmes is extremely valuable as it ensures the skills being developed are relevant to the role the learner holds. It helps them to develop in the areas they are most interested in which, in turn, leads to an enjoyable learning experience.

“Helping learners find the right programme for them is central to the Realise ethos.

Some learners will be able to enter at Level 3 if they’re in the right job role, even if they don’t have another diploma.

“Anyone who is interested can talk to us and we will advise on the most appropriate programme.”

To find out more, visit www.realisetraining.com

Paragon Skills: Empowering Careers And Leadership In The Adult Care Sector Through Apprenticeships Apprenticeships in the adult care sector provide a vital opportunity for professionals to advance their careers, develop leadership skills, and contribute to improving care standards. These programs, including Level 4 Lead Practitioner and Level 5 Leader in Adult Care, offer a structured pathway for care workers to step into higher-responsibility roles. By equipping individuals with the knowledge, confidence, and expertise needed to take on leadership positions, apprenticeships play a critical role in fostering both professional growth and better outcomes for service users.

These advanced apprenticeships go beyond acquiring qualifications. They enable care professionals at foundational levels to build essential skills such as critical thinking, problem-solving, and effective communication, preparing them for senior roles in the sector. This emphasis on personal and professional development

not only helps individuals achieve their career aspirations but also strengthens the workforce as a whole.

The benefits extend to employers, who gain skilled and motivated teams by supporting staff through these programs. Investing in leadership development helps organisations improve retention rates and build a robust pipeline of future leaders, contributing to stability and high performance within care settings.

Apprenticeships also provide clear guidance for newcomers to the sector, offering resources to help them understand career pathways and qualification requirements. This makes apprenticeships an excellent starting point for those beginning their journey in adult care, as well as a powerful tool for existing professionals seeking to advance.

By focusing on continuous learning and leadership development, apprenticeships in adult care empower individuals to unlock their potential while ensuring high standards of care across the sector. For employers and care professionals alike, these programs are a cornerstone of growth, innovation, and excellence in the industry.

Find out more about our apprenticeships on www.paragonskills.co.uk

PAGE 38 | THE CARER DIGITAL | ISSUE 220

IT AND CYBER SECURITY

Managing Cyberattacks in Residential Care

By Daniel O’Shaughnessy, Programme Manager - Better Security, Better Care, Digital Care Hub

In an era where healthcare data is one of the most sought-after digital assets, care homes, nursing facilities, and NHS establishments are increasingly at risk of cyberattacks. With the sensitive and life-critical data they handle daily, a breach can have devastating consequences not only for the facilities but also for the people they support.

But there are steps that you can take to reduce the risk and impact of a successful attack, and to respond quickly if an attack occurs.

It is absolutely critical to have a business continuity plan which covers what you will do if digital systems are out of order. Digital Care Hub’s business continuity guide and template plan says: • Don’t assume you will be back to normal in a few days – plan for longer periods of time.

• Test your plan. This is crucial, as there is no real way of knowing your plan

works if you don’t test it.

• Consider vulnerabilities specific to your business type and structure. Make sure these are included in your plan.

• Ensure you have a data security protection lead in place – this doesn’t have to be a specific job title. It can be a responsibility of an existing employee.

During a live attack, care providers should: • Look at your security software to see if you are able to identify the specifics of the attack. If you are unable to do this (but you know which device has been affected) run your antivirus programme. If nothing is found, consider using an alternative antivirus programme.

• Do not turn off your computer. Log-off (not shut-down) the computer and ensure no-one uses it. Quarantine the computer by removing the network cable or put it in ‘airplane mode’. Secure any memory discs/CDs/DVDs or other media connected to the computer.

• Check who else has been affected, speak to your software supplier(s) to find out whether they are reporting similar incidents.

During the recovery phase, you should: • Follow your business continuity plan. Ensure you always have access to a ‘grab-bag’ of key documents necessary to respond to an incident. Work

Cyber Security – A General Best Practice Guide The communications offered by the internet brings major opportunities for the way we do business. However, with these come new challenges since we are now exposed to many of the fraudsters and criminals of the world. In this guide we will look at a checklist of things you need to consider to protect your business.

BACK UP YOUR DATA Backup your data, and importantly keep the backups physically away from the computer on a separate (but secure) media such as a USB key.

See below about encrypting.

PASSWORDS Set your systems to disallow weak passwords, and mandate regular changes.

Multi-factor authentication This will secure access to your systems using your personal mobile phone or a security device. It stops attackers who have hacked any password.

CYBER SECURITY AND INCIDENT PLANS

Plan out your approach. Don’t try to work things out on the day…take a look at the other article in this feature for more details.

PRIORITISE SOFTWARE UPDATES

with your IT suppliers and IT support to identify the nature and scale of the issues. I • Recover hacked accounts. Check suppliers’ websites for details on how to recover hacked online email, social media or bank accounts. Check your own email account to see if forwarding rules have been set up by hackers.

Change passwords. Log all devices and apps out. Set up multi-factor authentication, and update software.

• Check cyber security consultants’ credentials. If you’re going to use a consultant, make sure they are reputable and meet your needs. View the National Cyber Security Centre assured services.

The guide also includes two downloadable resources: • How to spot a cyber attack: A checklist to help care and administrative staff to recognise if a cyber incident is happening.

• Cyber security incidents: A downloadable form to help data security and protection leads to gather vital information.

Visit www.digitalcarehub.co.uk/cyber-security

INSTALL SECURITY SOFTWARE Having suitable security software installed is vital. By this, we mean anti-viral software and system tools to keep your systems clear. You should have: • Email Security & Threat Protection • Cyber Fraud and Phishing Defence • Content Filtering

Providers of commercial software will generally supply updates and fixes that are designed to fix security holes so they cannot be exploited.

It’s vital to install these as soon as you get them.

DATA ENCRYPTION

ACCESS CONTROLS

SECURE YOUR MOBILE DEVICE

Setting up your IT to secure access to both the systems and the data by separating who has access to what. Your IT supplier can do this if you aren’t sure.

If you keep company data on it, using MDM software is a great plan.

You can set rules and administer each device to be sure that they are compliant with security protocols. www.sescomputers.com sales@sescomputers.com +44 1305 820300

EMPLOYEE TRAINING/PROCEDURES Many attackers will use trickery (Phishing) to manipulate people into making mistakes and opening your systems. There are countless ways of doing this; don’t rely on your staff always recognising an attack. Strict procedures and training combat this. Look at how your finance staff do business and use fixed, written procedures to ensure they don’t fall for anyone or thing.

Always ensure that any data stored in your IT systems is encrypted both at source and in transit. Don’t forget your backups!

SES Computers provide specialist IT services for the healthcare sector. With many years of experience, we can help and support your business in all areas of IT and Communications.

We also supply FuseIT; a toolkit that will link your software packages together to speed up your back-office systems.

IT Services; ✓ Managed IT Support

✓ Hosted Desktops

✓ VMware Migration

✓ Cloud Backups

✓ Managed Internet

✓ Software Development ✓ FuseIT

✓ Cloud Services

✓ Hosted Servers

✓ Hosted 3CX PBX ✓ Microsoft 365

✓ Cyber Security

✓ Vulnerability Management

www.sescomputers.com sales@sescomputers.com 01305 820300 or 01305 238999 for Sales

PAGE 40 | THE CARER DIGITAL | ISSUE 220

FINANCE AND PROFESSIONALS

High-Quality Healthcare Needs High-Quality Background Checks

By Luke Shipley, CEO and co-founder at Zinc (www.zincwork.com)

Background checks are vital to the healthcare industry, ensuring that only qualified, trustworthy, and compliant individuals are hired, directly influencing both patient safety, outcomes and the organisation’s credibility. It's important to emphasise that these requirements apply to all staff in health and social care services, including volunteers, and agency workers.

However, new statistics have revealed that 20% of healthcare candidates in the UK fail a background check, highlighting that the industry at times struggles to find candidates that are a perfect fit.

With the stakes so high, ensuring that healthcare professionals meet the highest standards of integrity and competency is more important than ever. But how can employers take proactive steps to protect vulnerable individuals from harm or exploitation, ensuring they hire only candidates with the necessary qualifications and experience?

ENSURING QUALITY CARE FOR PATIENTS The first step employers can take is conducting comprehensive background screenings, following regulations set by the Care Quality Commission (CQC). The way employers can ensure best practices include establishing clear vetting policies, training staff on these protocols, and regularly updating screening processes to maintain compliance. These

checks typically encompass criminal record reviews, identity verification, proof of qualifications, UK right-to-work assessments, and enhanced Disclosure and Barring Service (DBS) checks.

However, our statistics show less than one-in-ten healthcare businesses check whether a candidate is on a sanctions watchlist or identified in adverse media checks, and no organisations are running social media background checks. While CQC regulations ensure that candidates have the right skills, these additional checks are crucial preventative measures that help ensure the staff being hired are not only qualified but also the right kind of people for the role, safeguarding both patients and the safety and happiness of existing staff.

By following the strict guidelines laid out by CQC, healthcare organisations can protect their staff members and those receiving care from potential harm or exploitation. While also ensuring their brand doesn’t face any reputational risk.

PROTECTING AGAINST LEGAL AND REPUTATIONAL RISKS In the UK, healthcare organisations most frequently verify a candidate’s criminal history (66%), references (60%), address (59%), and right to work certification (56%). These checks are essential for ensuring compliance with regulatory requirements, helping protect organisations from potential fines or legal action due to non-compliance. More importantly, maintaining high standards of care and safeguarding patient safety not only helps meet these regulatory requirements but also boosts the organisation’s credibility, fostering trust among patients, families, and the public.

Failure to comply with these guidelines can lead to reputational damage, eroding trust in the provider’s ability to deliver safe and effective care.

Additionally, non-compliance with CQC requirements can result in severe

penalties, including fines, legal action, and even the revocation of a healthcare service’s licence. This only highlights the importance of verifying candidates thoroughly – ensuring that these checks are done to the highest standard, and conducting regular rechecks on existing staff to ensure the safety, trust, and integrity of the healthcare institution is maintained.

LEVERAGING TECHNOLOGY FOR EFFECTIVE SCREENING Technology, specifically automation, plays a critical role in enhancing the speed, accuracy, and compliance of background checks, enabling healthcare providers to safeguard patient welfare more effectively. By automating and streamlining the background verification process, technology can provide a helping hand to organisations to meet the CQC standards efficiently, even in a fast-paced and evolving healthcare environment.

Automation of background checks can provide real-time data access from one unified dashboard, using this, healthcare providers can quickly identify red flags and assess candidates more accurately. Automation tools can also provide candidates with real-time updates on the status of background checks so they have visibility and aren’t left in the lurch wondering where things are at.

By utilising screening technology, businesses can offer a screening process that is efficient and easy to use for both candidates and their hiring teams. Moving at pace means businesses can reduce the wait time from offer to start date, ensuring they don’t lose candidates to competitors throughout the process and bringing forward start dates where possible.

Ultimately, leveraging technology not only improves operational efficiency but also ensures that providers maintain high standards of care, protecting both patients and the organisation’s reputation for years to come.

The Crisis In Care: Navigating The Impact Of Visa Restrictions On Services In The Care Sector Article by Fozia Iqbal, Senior Business Immigration Solicitor at law firm Harper James

The care sector in the UK is facing an unprecedented crisis, with an 82% drop in visa applications for health and social care roles since July 2023 according to the latest figures from the Home Office. This sharp decline is a direct result of the government’s recent policy changes, notably the ban on overseas care workers bringing family dependents.

For many potential applicants, this restriction makes the UK a less attractive destination, especially for those unwilling to face prolonged separation from their families.

However, the decline in overseas care workers is not solely due to this policy. The cost-of-living crisis in the UK has further compounded the problem.

Many care workers, who are often paid at the lower end of the salary scale, struggle to make ends meet on a single income. The inability to bring a second household income from a spouse or partner makes the financial realities of living in the UK even more daunting, discouraging many from applying. This situation is exacerbated by rising costs for essentials such as housing, utilities, and food, which significantly erode the disposable income of lower-wage workers.

Also contributing to the reduction in visa applications is the increased scrutiny and compliance demands placed on employers by government. Since late 2023, the Home Office has intensified its oversight of sponsorships in the care sector, resulting in lengthy processing delays and burdensome evidentiary requirements. Employers are now required to submit extensive documentation, including rotas, contracts, and staff details, often with very little notice. These demands have overwhelmed many care providers, leading to delays in hiring and, in some cases, the suspension or revocation of sponsor licences. The increased frequency of compliance visits has further strained employers, who are already struggling to maintain adequate staffing levels. Home Office visits can lead to significant disruptions in business operations, especially if they result in the suspension of a licence, which halts all further sponsorship and delays pending visa applications.

The impact of these issues on the care sector is profound. With a large number of vacancies remain-

ing unfilled, the sector is struggling to provide essential services to vulnerable people. Despite some arguments that the drop in visa applications could reflect a “natural correction” following the initial surge in demand when the sponsorship system first opened to care workers, the persistent high vacancy rates suggest that the need for overseas workers remains critical. The combination of restrictive immigration policies, economic challenges, and increased regulatory burdens has created a perfect storm, which threatens the ability of care providers to meet the growing demand for services.

To navigate these challenges, care providers must take proactive steps. Employers need to ensure they have adequate resources to manage their sponsorship and Home Office interactions and it is crucial they remain vigilant of any abuse or mismanagement of the system and workers. Engaging legal representatives to assist with visa applications, compliance visits, and licence management can help mitigate risks and ensure businesses remain in good standing with the Home Office.

Additionally, adopting robust recruitment practices and providing comprehensive support to overseas workers—such as assistance with accommodation, training, and relocation expenses—can help enhance retention and attract talent. Despite the recent increase in visa salary thresholds, care workers still benefit from discounted rates under the Immigration Salary List.

Looking to the future, while the government is planning to build a domestic workforce, such as through Labour’s Fair Pay Agreement and the launch of Skills England, these initiatives are unlikely to have immediate results. It could take years to train and recruit enough domestic workers to fill the current gaps in the care sector, so the reliance on foreign workers will likely continue. To ensure that care providers can maintain services during this transitional period, it is crucial that the visa system is adapted to better support the sector’s needs.

It is clear that the care sector in the UK is at a critical juncture. The combined pressures of restrictive immigration policies, economic challenges and regulatory burdens have led to a significant reduction in the number of overseas care workers, jeopardising the sector’s ability to meet demand. By taking proactive measures and advocating for supportive policy changes, care providers can navigate these challenges and continue to provide essential services to those in need.

THE CARER DIGITAL | ISSUE 220 | PAGE 41

FINANCE AND PROFESSIONALS

LPA Now - Lasting Power of Attorney Advice Setting up a Lasting Power of Attorney (LPA) is a wise decision for everyone, but it is especially important for those in need of professional care. Individuals receiving residential or domiciliary care often rely on close family or trusted friends to manage their financial affairs and advocate on their behalf when they may no longer be able to do so independently.

An LPA ensures that the people you trust have the legal authority to provide this support, cutting through the barriers often imposed by data protection regulations. It offers peace of mind and empowers caregivers to act decisively in the best interests of their loved ones.

At LPA Now, our dedicated home visiting service is uniquely suited to assist those in care settings. One of the significant challenges faced by care facility residents is securing a Certificate Provider, as family mem-

bers and care home staff cannot fulfil this role. We eliminate this obstacle, providing a seamless and stress-free solution.

Our friendly and knowledgeable team guides both donors and attorneys through the entire process of applying for and registering an LPA, making it straightforward and accessible. With affordable and transparent pricing, we ensure this vital service is within reach for everyone.

We are eager to collaborate with care providers and build lasting partnerships. Our referral package is designed to add value to the care experience while supporting your residents effectively.

To learn more about how we can work together, please contact Malcolm Roberts on 01228 307360 or email malcolm.roberts@lpanow.com.

Swift Management Services Limited Swift Management Services Limited provide expert support through a network of highly experienced healthcare professionals who have many years of working within the health and social care sector. These include nurses, care managers, Registered Managers, Operating Theatre staff, & ITU staff.

The team is able to provide holistic support packages ranging from a short term improvement project to substantial change management programmes including interim staff where required. Our innovative action plans which are tailored to your specific service requirements are interactive and are held on our secure server for ease of access. These have proven especially popular with CQC as it is easy to evidence progress and improvements through our ‘You said- we Did’ information programme.

We can deliver training sessions in person or remotely using a variety of platforms that are designed for

your service.

We can support your service through a crisis or on an ongoing basis with our retained consultancy service package, providing regular one to one coaching and development, quality monitoring reviews, mock KLOE inspections, unlimited telephone and email support tailored service improvement plans and access to a dedicated care consultant to work in partnership with you to drive sustainable improvements.

Swift Management Services Limited can create staff friendly bespoke policies and procedures for you as required to help you achieve compliance.

Tel: 020 8087 2072 Email: info@swiftmanagement.org.uk Website: www.swiftmanagement.org.uk

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