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Talent Pool Profile: Candidate: 14161 Call Handler / Advisor: Outbound Sales

Personal Details: Travel

Personal Details: Salary & Notice

• Lives in: Openshaw

• Current basic salary: £16,000

• Method of travel: Public transport only

• Last bonus: £4,000

• Travel time: Up to 45 minutes

• Notice period: 0 WKS

Overview: A money motivated sales professional with experience of lead generation and sales conversion and a strong track record of successagainst target. A constant top 3 performer with several awards for outstanding performance. Strong knowledge of Financial Claims. Looking for a challenging sales environment with the opportunity to earn a good bonus.

Key Achievements • Constantly a Top 3 performer over 3 years in a highly targeted outbound sales and lead generation environment. Won several awards in previous position as the top sales person.

• Highly competitive – wants to be the best. • Detailed knowledge of Financial Claims (PPI).

Drive & Motivation • Primarily money motivated and will need to work in an environment with a good monthly bonus structure.

• Also motivated by recognition – likes to be seen as a successand enjoys being amongst the top performers on the floor.

• Likes to be challenged – enjoys working to sales targets.


Results Orientation

• Confident communicator – listens to customers

• Over three years experience exceeding volume

and builds rapport to put them at ease. Experienced and comfortable handling objections.

• Resilient – experience within lead generation has engendered a “hit the phones” mentality.

• Ultimately extrinsically motivated so will persevere to ensure targets are reached.

lead generation targets. More recently achieved successin converting leads into registered claims – again exceeding all targets.

• Enjoys working in a challenging sales environment – passionate about achieving success.

• Again, this is primarily for extrinsic reward (bonus) – but does enjoy the recognition of success. http://

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Talent Pool Profile: Candidate: 14161 Call Handler / Advisor: Outbound Sales

Candidate’s Original CV

Professional profile A result-focussed, reliable and hard-working individual with significant administrative and customer service experience gained in a number of finance-oriented settings. Demonstrates strong team-working, IT and organisational skills and can effectively manage a demanding workload while maintaining the highest of standards. Works well under pressure, demonstrating the motivation and multitasking abilities to meet business objectives. Combines a resourceful and proactive approach with an eye for detail and excellent interpersonal and communication skills, and can build and maintain productive working relationships.

Objective Now seeking a new and challenging role, one which will make best use of skills and experience while enabling further responsibility and professional development.

Career summary 2010-date • • • • • • • • • • • • •

Debt Management / Financial Claims, Manchester

(Contract role) LEAD GENERATOR Working effectively as part of a team dealing with incoming and outgoing call traffic, communicating effectively with customers to identify and generate sales opportunities Making outbound telesales calls advising the client of how our debt management/PPI services can benefit them Successfully interpreting customer information, responding and recording in an appropriate manner and managing requests through to resolution Capturing data and accurately inputting customer information, minimising re-work required and delivering on demanding targets Delivering exceptional customer service, handling multiple ongoing tasks and resolving problems and queries Successfully managing own time in order to complete workload and deliver on target while maintaining the highest of standards Gaining a working knowledge of various software, hardware and telephony applications while adhering to information technology and information security polices and procedures Demonstrating a consistently professional approach with a commitment to the delivery of brand values Providing honest and accurate information, ensuring customers are not misled by the information given to them To carry out duties in accordance to the company’s regulation Ability to work on a Dialler Good time Management Ability to self Motivate. http://

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Talent Pool Profile: Candidate: 14161 Call Handler / Advisor: Outbound Sales


Financial Claims, Manchester


Providing all aspects of administrative support to a team of 4 in addition to organising events as required, monitoring team workflow and working proactively to ensure deadlines were achieved To carry out duties in accordance to the company’s regulation Handling phone calls as well as completing general administrative tasks including binding, scanning, and entry of RFD/RO and working on reception as required Ability to work on a Dialler Good time Management Using Directory Creation, Authority Form checking/uploading SOC handling/uploading, and intelligent job handling processes Generating weekly and monthly reports using the in-house systems in addition to contributing to project administration and managing invoicing Honesty and integrity and a commitment to the customers who supports their loved charities. Undertaking diary management and scheduling, handling requests, minor updates, holidays, and onsite logistics support such as hotel recommendations and travel requests, Liaising effectively with clients, chasing up information and orders, communicating with internal and external contacts via telephone and in writing Providing detailed statistics and analysis as required, in addition to collating and inputting data and providing management reports to deadlines Working successfully in a demanding team environment, with achievements recognised through several awards for high performance

• • • • • • • • • • •

Earlier career details on Full Profile

Education and qualifications 2003: 2000: 1999: 1996:

HND Information Technology NVQ Level 2 Information Technology NVQ Level 1 Information Technology 6 GCEs including English and Mathematics

Personal details Health: Other:

Excellent; non-smoker Driver, Full UK Licence http://

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Talent Pool Profile: 14161  
Talent Pool Profile: 14161  

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