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Talent Pool Profile: Candidate: 14100 Team Leader: Lead Generation - Financial Services

Personal Details: Travel

Personal Details: Salary & Notice

• Lives in: Knutsford

• Current basic salary: £21,000

• Method of travel: Own Transport

• Last bonus: £6,000

• Travel time: Up to 45 minutes

• Notice period: 4 WKS

Overview: A successful Team Leader with the capability of driving performance against target on an hour by hour basis. Very target driven and motivated by the recognition (and reward) that successbrings. Looking for a similar role managing a sales or lead generation team in a challenging, target orientated environment.

Key Achievements • Top achieving Team Leader out of 7 in terms of sales volume, call quality and sales conversion.

• Recently promoted to Senior Team Leader with responsibility for the entire sales floor for 2 days per week.

• Responsible for implementing sales structure across the floor – delivered significant uplift in sales performance.

Leadership / Management • Very hands on in leadership style – will spend 75%of the day sitting with individual team members listening in on calls and coaching in real time.

• Leadsby example – will spend 45 minutes a day on the ‘phone.

• Experienced in all day-to-day managerial aspects of the team.

Drive & Motivation • Personally motivated as much by monetary reward as by recognition and career progression – likes to be seen as a success.

• Very competitive – continually compares team’s performance against other teams’ and against their own historical performance.

• Very incentive driven, will instigate hourly competitions to ensure real time performance.

Results Orientation • Extremely focused on achieving all KPI’s on a daily basis – very proud that team has the reputation of being the best in the centre.

• Takes personal responsibility for the achievement of targets – will instigate hourly competitions to ensure uplift in output.

• Thrives in a challenging environment – very target driven.

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Talent Pool Profile: Candidate: 14100 Team Leader: Lead Generation - Financial Services

Candidate’s Profile CV

PROFILE: I have worked mainly in positions of responsibility and enjoy the challenge of solving problems effectively and efficiently. I possess good time management skills allowing me to assess priority in tasks and therefore make the most of the company time. I possess the ability to communicate effectively at all levels. I am flexible, reliable, motivated and able to work independently or as part of team.

KEY COMPETENCIES: • • • • • • • • • •

Possess excellent negotiation skills. Able to identify and rectify possible problems before they occur. Believe honesty and integrity to be paramount. Company orientated. Highly motivated, I am reliable, confident and committed to professional standards. Flexible and adaptable I am “open” to change and learn new tasks quickly. Efficient and conscientious in the approach to my work. Proven team player, I share my ideas and learn from team members. Ability to grasp new ideas and integrate them into desired results. Combine patience, determination and persistence to complete projects.

EMPLOYMENT HISTORY: June 2008 – PRESENT Senior Team Leader – Financial Services • • • • • • •

• •

Managing a team of 10 - 14 lead generators Ensuring all KPI’s are met Ensuring QC targets are met Managing payroll Managing attendance Administration of HR documents liaising with HR Managing PDP’s and regular training and competency schedules. Reporting to Call Centre Manager on Team’s performance. Managing call centre floor 2 days per week (60 staff)

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Talent Pool Profile: Candidate: 14100 Team Leader: Lead Generation - Financial Services

October 2007 – May 2008 • •

• •

Senior Compliance Administrator - Mortgages

Assisting the directors in all areas of compliance. Preparing documents for compliance submission Liaising with advisors and customers to ensure correct information and guidance is given at all times. Ensuring high levels of customer service are met.

December 2006 – September 2007 Insolvency Consultant - Debt Management Assisting/identifying clients best resolution to their financial circumstance, • • • •

Recommending the best solution (IVA or Debt Management) Selling Debt Management programs to the client Meeting set targets Liaising with creditors for full and final settlement of debts.

August 2005 – November • • • •

Drafting of IVA’s Liaise with Clients Gather information from Clients Process Information into the IVA document in preparation to present to court and creditors

September 2005 – July 2006 • • • •

Drafter - Debt Management

Drafting of IVA’s Liaise with Clients Gather information from Clients Process Information into the IVA document in preparation to present to court and creditors

May 2003 – July 2005 •

Senior Drafter - Debt Management

Collections

- Debt Management

Supervision of Client Accounts Liaising with Clients/Creditors http://twitter.com/CC_TalentPool http://uk.linkedin.com/in/thecallcentretalentpool http:// thecallcentretalentpool.blogspot.com

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Talent Pool Profile: Candidate: 14100 Team Leader: Lead Generation - Financial Services

• •

Negotiating with Creditors on behalf 0f Clients Formal/Informal debt Management Debt advice

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Talent Pool Profile: 14100