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HealthCare SERVICE ON CALL ST. JOSEPH’S SOLIDIFIES WOMEN AND CHILDREN’S SERVICE LINE. STORY, PAGE 6

INSIDE Crouse program trains EMS providers in Lean Six Sigma. Page 2. Dr. James Brown, who was named the Women and Children’s Service Line’s medical director, works amid the hustle and bustle at St. Joseph’s Hospital Health Center.

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Crouse program trains EMS providers in Lean Six Sigma

SYRACUSE — Crouse Hospital is using a new training program to try to straighten the road for ambulances and emergency medical service (EMS) providers.

The program teaches Lean Six Sigma strategies. It is an attempt to boost medical-care quality and improve interactions between hospitals and EMS organizations. Lean strategies zero in on eliminating waste, while Six Sigma techniques center on removing the causes of errors and limiting variability in business processes. The techniques were developed by manufacturers and are often still associated with that industry. However, they can be applied to health care, according to Dr. Michael Jorolemon, the Crouse program’s lead organizer and senior quality officer for emergency services at the hospital. Crouse has used journal staff Lean Six Sigma for several years, but this is the first time it is bringing in EMS providers to work on the techniques, he says. “This has not been done any place that we’ve been able to find,� he says. “I sit on the Quality Improvement Committee at the National Association of EMS Physicians. Nobody there had ever heard of anything like this before.� The course includes instruction and application. Participants are broken into groups that examine specific issues, such as EMS offload delays and turnaround operations — how an EMS crew prepares for its next call. “It’s providing a structured way to attack problems,� Jorolemon says. “In health care and EMS, often we like to jump to solutions. But having a very structured, proven methodology allows for the generation of some new ideas.� Jorolemon predicts the course will lead to increased efficiency and cost savings for the hospital and participating EMS organizations. But, he doesn’t have firm savings projections yet, as class participants have not finished their projects. “There will be decreasing wait times to free up staff to get back into serphoto courtesy of crouse hospitaL vice sooner,� Jorolemon says. “So that means maybe a second crew doesn’t Rochester Institute of Technology instructor Don Baker teaching the Lean Six Sigma course. The need to be activated, saving costs. Or more importantly, they are available program teaches Lean Six Sigma strategies. It is an attempt to boost medical-care quality and sooner to take care of the next patient.� improve interactions between hospitals and EMS organizations. Jorolemon started organizing the course about a year ago, after hearing a suggestion at a Crouse listening session with EMS providers. Faculty members from the Rochester Institute of Technology’s Center for Quality & Applied Statistics teach the training sessions, which are held at Crouse’s Marley Education Center at 765 Irving Ave. in Syracuse. The course started at the beginning of April and is being held weekly through the end of June. A total of 21 EMS providers make up the class, and they represent 15 different organizations from Cayuga, Cortland, Madison, and Onondaga counties. Providers come from professional and volunteer agencies. They consist of a mix of positions, including paramedics, training officers, directors of operations, general managers, and technicians. “You get the frontline workers who actually work the process and the administrative and operational management members who can see how to make it happen,� Jorolemon says. “You don’t have somebody coming up with an idea and not understanding what’s needed to make it happen. And P .'#4#0&24'%+5'4'2146+0) vice versa, you’re not having someone from up high making a decision and not really P .'%6410+%*'#.6*f/'&+%#.4'%14&j f k%100'%6+8+6; understanding how it impacts the frontline P #2+&6740#4170& staff.� P :%'..'0%'+052'%+/'0*#0&.+0)#0&24'2#4#6+10 In July, participants will issue reports P 174+'45'48+%'#0&+0g*175'$+..+0) on their group projects. Those reports are slated for Crouse’s EMS listening session, 17424#%6+%'#0&2#6+'065&'5'48'6*'$'56T#...'#4#6*+#)0156+%5T which brings together between 125 and 150 '4'6*'+0&'2'0&'06X2#6*1.1)+56g190'&.#$;17%#064756T EMS providers, Jorolemon says. He hopes the groups’ findings will spread beyond participating organizations. 12;4+)*6–FNEFX.'#4#6*+#)0156+%5T..+)*65'5'48'&T For example, he wants to roll results into the protocols that govern EMS procedures throughout Central New York. 999T.'#4#6*+#)0156+%5T%1/

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Page 2 • HealthCare Provider

June 15, 2012


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New headquarters stimulates growth at Seneca Chiropractic CLAY — Business at Seneca Chiropractic & Family Wellness has been growing at breakneck speed since the practice moved into a new headquarters building in the town of Clay at the end of last year. Patient volume is up about 20 percent, according to Theodore Baldini, a chiropractic doctor who co-owns Seneca Chiropractic. And revenue has jumped 10 percent, he adds. “A lot of it is referrals,” Baldini says. “When we moved in, the people that were already here, it created a buzz from them.” Seneca Chiropractic didn’t move very far — 150 feet or so. Its new home, a freshly constructed 2,500-square-foot facility, sits on the same plot of land at 7960 journal staff Oswego Road as its previous headquarters. That previous headquarters was a 1,300square-foot former Cape Cod house. It had been Seneca Chiropractic’s home since Baldini founded it in 2000 along with David Isabella, who is also a chiropractic doctor. The two men still own and operate the practice, and they own the land on which it sits on Oswego Road. They decided to build a new headquarters because Seneca Chiropractic was growing, according to

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June 15, 2012

Baldini. The practice’s revenue typically increased by between 5 percent and 8 percent annually, he says. However, he declined to share a revenue total. Baldini and Isabella considered adding on to the old Cape Cod, Baldini says. They decided it was more cost-effective to build a new structure instead. Construction started in June 2011 and was complete in time for Seneca Chiropractic to move into the new facility at the beginning of December. After the practice moved, workers demolished the Cape Cod and put in a new parking lot. The work cost $445,000, Baldini says. Seneca Chiropractic used its own cash reserves and a loan from HSBC Bank USA, N.A. to finance construction. The new facility, designed by Niagara County–based GreenTree Builders, Inc., has a health-lecture room, a conference room, and five patient rooms, including one dedicated to massage therapy. Seneca Chiropractic only had two patient rooms at its old headquarters. And the new headquarters building could be outfitted to hold more patient rooms if demand continues to increase, Baldini says. “We have the ability to run more,” he says. “We were originally going to make this conference room into two rooms.” Seneca Chiropractic also has the option of adding on to the back of the building. Baldini and Isabella own land behind the building, and they could expand its footprint up to 4,000 square feet, Baldini says. Despite the rapid growth, Seneca Chiropractic currently has no plans to increase its staffing levels, according to See seneca, page 9

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Little Falls Hospital begins renovation project LITTLE FALLS — Work has begun as Little Falls Hospital undertakes a $12.3 million expansion and renovation project to meet rising demand for outpatient services.

TRACI DELORE/THE MOHAWK VALLEY BUSINESS JOURNAL

Little Falls Hospital announced a $12.3 million project to upgrade and renovate the facility. Work crews will add a new entrance to the emergency department, expanded cardiology services, and a new surgical suite.

The project will focus on the hospital’s surgical suite as well as radiology, cardiology, and rehabilitation services. Hospital CEO Michael Ogden says the hospital, located at 140 Burwell St., has seen a double-digit increase in demand for outpatient services in recent years. The problem, he says, is that the original builders of the hospital had inpatients in mind. The hospital once operated as a 150-bed facility, but is now a 25bed acute-care facility. The average stay is 96 hours. Little Falls Hospital handles between 14,000 and 15,000 emergency visits each year, performs more than 80,000 lab tests, handles more than 10,000 physical therapy sessions, and performs more than 1,000 outpatient surgeries. When the hospital became a Bassett Healthcare Network affiliate in 2006, it undertook an $8 million project to upgrade its emergency department, establish a dialysis

center operated by Bassett, open an adult day center operated by Herkimer’s Valley Health Services, and make renovations to its inpatient unit. Now it’s time to turn the focus to the hospital’s outpatient facilities, Ogden says. Over the next two years, the hospital will tackle a number of areas in need of updating, starting with its physical- and occupational-therapy services. Those services will move from their current second-floor location to the ground floor. Work will then begin on a new home for the hospital’s surgical suite. The new facility, JOURNAL STAFF which replaces the current 50-year-old suite, will consolidate and modernize the department into a more efficient space that includes private treatment rooms. “It will be a huge improvement over what we have,” Ogden notes. Work will continue to the hospital’s radiology department, currently scattered around the facility. All components of radiology will be brought together into former laboratory space on the first floor. Bassett Healthcare is already at work building a freestanding primary-care facility adjacent to the hospital. That will free up 4,000 square feet inside the hospital for the Bassett Heart Care Institute, a full-time cardiology consultation and testing service serving the northern region of Cooperstown–based Bassett’s coverage area. Currently, cardiology services are offered part time at Little

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Adirondack Physical & Occupational Therapy moves Watertown clinic

RENOVATION: At

the same time, Bassett Healthcare is building a primary-care building adjacent to the hospital Continued from page 4

Falls Hospital and part time at Bassett’s Herkimer clinic. The hospital will also demolish a vacant building to create a new, covered, two-lane entrance to the emergency department and replace its old emergency backup system. Currently, the backup power system only covers certain parts of the hospital, meaning ambulances transporting patients are sometimes diverted to other facilities in times of power outages, Ogden says. The new system will keep power on at the entire hospital in the event of a power failure. Finishing touches at the end of the project will include new electrical and mechanical elements for the elevators, along with a facelift inside the elevator cars. The hospital will also get an electronic medical-records system that connects it with all Bassett facilities. Bivens & Associates Architects, PLLC, is the project architect with engineering work by Schenectady–based M/E Engineering, P.C. St. Louis, Mo.–based McCarthy Building Companies, Inc., which has an office in Cooperstown, will serve as construction manager. McCarthy previously worked on the 62,000-square-foot inpatient building addition at Bassett’s Cooperstown hospital. Little Falls Hospital (www.lfhny.org) will fund the project with a $5.2 million Health Care Efficiency and Affordability Law for New Yorkers (HEAL NY) grant, assistance from the Kirby Foundation of New Jersey, bequests to the hospital, and other private and community funding sources. The hospital employs about 270 people. According to its 2010 Form 990 on file at www.guidestar.org, the hospital reported revenue of $31.7 million and expenses of $26.2 million. q Contact DeLore at tdelore@tmvbj.com

Watertown — Adirondack Physical & Occupational Therapy kept an eye on visibility when it moved its Watertown clinic to a larger location this spring. The therapy practice relocated the clinic to 18564 U.S. Route 11 in the town of Watertown. The new location is larger and easier for patients to access, according to Michele King, a registered and licensed occupational therapist and co-owner of Adirondack Physical & Adirondack Physical & Occupational Therapy, Occupational Therapy’s new which has its headquarWatertown office, located at ters clinic in Canton. 18564 U.S. Route 11. “Now we’re in a medijournal staff cal complex that’s in a photo courtesy of adirondack physical & Occupational Therapy high-traffic area,” King she says. And she would like to insulate it against any future changes says of the new Watertown location. “We’re in with other medical professionals. It’s just a better atmosphere alto- in the military base’s size. “We need to have other avenues, other referrals, other physicians gether.” The new Watertown clinic is 1,300 square feet, up from 700 square on board,” King says. “You don’t ever want to put all your eggs in one feet at its previous location. It had been at 531 Washington St. in the basket.” To that end, Adirondack Physical & Occupational Therapy is concity of Watertown. Two treatment areas and a patient-waiting area make up the addi- tacting physicians to give them its referral information, according to tional square footage in the new clinic, according to King. The space King. The approach is similar to work the therapy practice did when previously held a doctor’s office and was designed and laid out for a it first opened the clinic in Watertown in 2006, she adds. The Watertown clinic was the second opened by Adirondack Physical medical business, so Adirondack Physical & Occupational Therapy & Occupational Therapy. William Peña, a doctor of physical therapy, did not have to renovate the clinic, she adds. “It was already set up as a medical-type suite,” King says. “That founded the clinic by opening its headquarters in Canton in 2003. Then, in 2007, the practice opened another branch in Oswego. definitely drew us to the building, because a lot of what we do has to be HIPAA compliant. We have to have a space to store documents Peña still co-owns Adirondack Physical & Occupational Therapy, along with King. and a space where we can work.” The therapy practice has a total of 10 employees across all its Adirondack Physical & Occupational Therapy moved its equipment into the new location, which it leases, on March 29. It opened its locations. In addition to seeing patients at its physical locations, it perdoors there on April 1. New Century Advances, Inc. owns the build- forms contract work with county health departments in St. Lawrence, Oswego, and Cayuga counties, King says. ing, according to Jefferson County property records. The practice offers a range of rehabilitation services, from neuroOne employee works full time at the clinic — physical therapist Brian Boutilier. King also plans to visit the location regularly to oper- logical conditions to work-related injuries. And, it tries to keep its therate hand clinics — one of her specialties is fabricating custom orthot- apists from having to hurry between patients, according to King. “We offer one-to-one personalized care,” she says. “We do one paics for patients. Patients have been providing positive feedback since the clinic’s tient per half hour, whereas when you go to other outpatient facilities move, King says. They’re particularly pleased with its accessibility, and you have five or six patients that are there at the same time, you get five or 10 minutes with the therapists.” she adds. King declined to share Adirondack Physical & Occupational “There’s plenty of parking,” she says. “There is an elevator inside Therapy’s 2011 revenue total, but says it is aiming for revenue growth for patients if they have difficulty with stairs.” Margaret 5 percent and 8 percent in 2012. q Capra Netti The therapy practice plans no additional hiring in Watertown at this between John Lisa DeLorenzo time. Still, it would like to expand its presence in the area, King says. Many of the Watertown clinic’s referrals come from Fort Drum, Contact Seltzer at rseltzer@cnybj.com

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St. Joseph’s solidifies Women and Children’s Service Line SYRACUSE — St. Joseph’s Hospital Health Center has named an administrator and medical director for its Women and Children’s Service Line, cementing a new organizational structure it has been using for much of the last year. “We’re structuring how we deliver care,� says Gael Gilbert, director of Maternal Child and Inpatient Psychiatric Services at St. Joseph’s and the administrator of its Women and Children’s Service Line. “We’re hopefully making it more efficient, more patient friendly, more staff friendly, and more provider friendly.� The service line journal staff encompasses the hospital’s labor and delivery section, intensive-care nursery, postpartum mother-baby area, low-risk birthplace area, women’s medical surgical unit, and primary-care areas. More than 150 staff members work in the line’s areas. The idea is to bring people together from different

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units to help improve aspects like safety and efficiency. The main service-line committee is made up of about 15 people and meets on a monthly basis. It also has subcommittees to work on specific issues, and it calls in ad-hoc members to help with certain focus areas, such as purchasing or marketing. Service-line committee members aren’t all department heads, according to Dr. James Brown, who was named the line’s medical director. “A lot of times you’ll have managers and their higher-up chairmen making decisions, but you won’t have the everyday people that are working on the front lines and can recognize that you can’t do something this way because of an issue,� he says. “So, now we have the frontline people being a part of the process. They can tell us what will work because they’re living it every day.�

its main entrance, a few go through the emergency room. Employees at the main entrance know how to take a mother to the labor and delivery unit smoothly, according to Brown. Gilbert But the Women and Children’s Ser vice Line has been working to help the hospital’s emergency-room staff — its nurses and physicians — move soon-to-be mothers safely and efficiently, he says. “Those are examples you find throughout the network,� Gilbert says. “We’re the experts in women’s and children’s [health care]. We want to make sure we’re working with other areas.� The Women and Children’s Service Line is the fourth service line at St. Joseph’s Hospital Health Center. St. Joseph’s also

The idea is to bring people together from different units to help improve aspects like safety and efficiency. For example, the hospital’s new emergency room is not close to its labor and delivery unit, Brown says. And while most mothers-to-be enter the hospital through

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set up formally in 2008. St. Joseph’s Women and Children’s Service Line has reduced costs and improved efficiency, Gilbert says. But, she declined to share specific data because she says it is competitive information. In trips around the country, Brown has seen other hospitals implementing service lines, he says. Hospitals typically start with orthopedics and cardiac surgery, although some, such as Rochester General Hospital, also have women and children’s service lines, he adds. As St. Joseph’s Hospital Health Center’s Women and Children’s Service Line administrator and medical director, respectively, Gilbert and Brown communicate with each other daily and meet weekly. “Theoretically, every single person who works at St. Joseph’s is impacted by this,� Gilbert says. “Services for women and children touches every single department in the hospital, whether it be radiology, whether it be admitting, whether it be marketing.� St. Joseph’s Hospital Health Center is a nonprofit hospital with 431 beds and a health-care network that serves patients from Onondaga County and 15 surrounding counties. It is affiliated with Franciscan Companies and sponsored by the Sisters of St. Francis. q

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Copeland Ave. Counseling builds client base with Syracuse branch SYRACUSE — Despite its name, Copeland Ave. Counseling asks patients visiting its Syracuse branch to come to South Warren Street. The branch, which is in Suite 404 of the State Tower Building at 109 S. Warren St., opened in July 2011 after the psychotherapy practice outgrew its headquarters in Cortland — which is located on its namesake street, at 24 Copeland Ave. President Robert Slater, who founded the practice in 2004, decided to open a branch in Syracuse rather than add on to that headquarters because many clients JOURNAL STAFF were traveling south to Cortland. “Syracuse is a good, central location,” Slater says. “It seems like a very natural extension of what we’re already doing that allows us to see clients without them having to travel so far.” Copeland Ave. Counseling leases about 1,300 square feet of space in the State Tower Building, and the location has allowed the practice to double its Syracuse– area client base, Slater says. He did not share the exact size of that client base, but estimates that the practice sees between

RICK SELTZER

220 and 230 people per week between its two locations. Many patients will attend therapy sessions in both Syracuse and Cortland at different times, according to Slater. In total, Copeland Ave. Counseling has 14 employees, plus Slater. All but one of those employees are based in its Cortland location, which is a 2,800-square-foot building Slater owns. One part-time worker is based in Syracuse, handling administration and reception for the branch. Slater and two therapists split their time between the two locations. The practice added the part-time employee in Syracuse when it opened the branch. It also added a full-time therapist at the time. Then, this spring, it hired another part-time therapist to work exclusively in Cortland. Slater hires new employees when patient demand rises, he says. He expects to have to hire in the future, although he does not have an exact timeline. “I don’t like to do a waiting list,” he says. “When we get a demand of 15 to 20 people that are waiting, then I’ll take on another therapist.” New clients generally come by word of mouth, according to Slater. Most of Copeland Ave. Counseling’s clients are from the Central New York area, but a few have traveled from as far away as New York City and Maryland thanks to referrals, he says. The practice addresses a range of mental-health issues in children, adolescents,

PHOTO COURTESY OF COPELAND AVE. COUNSELING

Copeland Ave. Counseling president and founder Robert Slater. adults, and families. Its therapists offer counseling for an array of problems stretching from behavioral health, depression, grief, and trauma to addictions. Slater declined to share revenue totals for Copeland Ave. Counseling. However, he says the practice is trending toward a revenue increase of 12 percent to 15 percent this year. That would be ahead of revenue increases it generated in the last few years, he adds, declining to be more specific.

The Syracuse office has contributed to the revenue growth, as clients living in the area can now visit a counselor more often, according to Slater. Clients also tend to visit counselors more in tough economic times, he says. “As the global economy changes and people find themselves struggling, one of the things that will happen is our line of work will get busier, because of the stresses and pressures that people face,” he says. The Syracuse office comes with one more advantage, Slater says. Being in the city places it close to support systems, such as inpatient referral programs and psychiatrists. “As an example, there’s not a psychiatrist in private practice in Cortland County,” he says. “For medications and that kind of thing, that can create some difficulties. We had to refer patients to Syracuse or Binghamton or Ithaca.” Copeland Ave. Counseling did not have to do any work to its office in the State Tower Building when it moved in last summer, Slater says. He knew he liked the space because his wife, Theresa Slater, had an office for her business, Empire Interpreting Service, LLC, there several years ago, he adds. “She had this suite for a very short period of time, and it was set up perfectly for a psychotherapy office,” he says. “It has a separate entrance and exit so people don’t need to bump into each other.”  Contact Seltzer at rseltzer@cnybj.com

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June 15, 2012

HealthCare Provider • Page 7


TOP RANKS: RADIOLOGICAL DIAGNOSTIC-IMAGING FACILITIES

12. 13. 14. 15. 16. 17. 18.

Ultrasound

11.

PET Mammography

10.

PET/CT

9.

Nuclear Medicine

8.

Mammography

7.

MRI closed

6.

MRI open

5.

Interventional Radiology

4.

Gammagram

3.

Fluoroscopy

Arnot Health Radiology2 600 Roe Ave. Elmira, NY 14905 (315) 737-4100 www.arnothealth.org St. Joseph's Imaging Associates 5100 W. Taft Road Liverpool, NY 13088 (315) 452-2555 www.stjosephsimaging.com Lourdes Hospital Diagnostic Imaging 169 Riverside Drive Binghamton, NY 13905 (607) 798-5223 www.lourdes.com Imaging at St. Joseph's Hospital Health Center 301 Prospect Ave. Syracuse, NY 13203 (315) 423-4960 www.sjhsyr.org Crouse Imaging Center 736 Irving Ave. Syracuse, NY 13210 (315) 470-7511 www.crouse.org Cayuga Medical Center Radiology 101 Dates Drive Ithaca, NY 14850 (607) 274-4512 www.cayugamed.org CNY Diagnostic Imaging Associates 1000 E. Genesee St. Syracuse, NY 13210 (315) 269-9729 www.cnyxray.com Upstate University Hospital at Community General Department of Medical Imaging 4900 Broad Road Syracuse, NY 13215 (315) 492-5526 www.cgh.org Magnetic Diagnostic Resources of CNY 4567 Crossroads Park Drive Liverpool, NY 13088 (315) 454-4810 www.mdrcny.com CRA Medical Imaging 5008 Brittonfield Parkway, Suite 100 East Syracuse, NY 13057 (315) 234-7600 www.cramedicalimaging.com Oswego Health Radiology 110 W. Sixth St. Oswego, NY 13126 (315) 349-5540 www.oswegohealth.org Cortland Regional Medical Center 134 Homer Ave. Cortland, NY 13045 (607) 756-3500 www.cortlandregional.org St. Elizabeth Medical Center 2209 Genesee St. Utica, NY 13501 (315) 798-8171 www.stemc.org Rome Memorial Hospital 1500 N. James St. Rome, NY 13440 (315) 338-7027 www.romehospital.org Auburn Community Hospital Radiology 17 Lansing St. Auburn, NY 13021 (315) 255-7261 www.auburnhospital.org Massena Memorial Hospital One Hospital Drive Massena, NY 13662 (315) 769-4200 www.massenahospital.org SUNY Upstate Medical University Department of Radiology 750 E. Adams St. Syracuse, NY 13202 (315) 464-5189 www.upstate.edu/radiology

Diagnostic X-Ray

2.

CT

1.

UHS1 10-42 Mitchell Ave. Binghamton, NY 13903 (607) 762-2176 www.uhs.net

Breast Biopsy

Rank

Name Address Phone Website

Bone Densitrometry

Ranked by No. of Radiological-Imaging Employees

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

5

Y

Y

Y

Y

Y

-

Y

Y

Y

Y

Y

Y

-

Y

Diana Ladd, Health Administrative Director of Radiology

130

7

Y

Y

Y

Y

Y

Y

Y

-

-

Y

Y

-

-

Y

Alan B. Foster, President Olga M. Stanton, Director of Radiology

128

1

Y

Y

Y

Y

Y

-

Y

Y

Y

Y

Y

Y

-

Y

Brian Wetzel, Director of Diagnostic Imaging/ Cardiology Vascular Lab

125

2

Y

Y

Y

Y

Y

-

Y

-

Y

Y

Y

-

-

Y

Robert Whitmarsh, Director Medical Imaging

105

1

Y

Y

Y

Y

Y

-

Y

-

Y

Y

Y

-

-

Y

Brad Hellwig, Director of Medical Imaging

102

3

Y

Y

Y

Y

Y

-

Y

Y

Y

Y

Y

Y

-

Y

Rick Kidwell, Director Imaging Services Lori Cornell, Manager, Imaging Services

75

4

Y

Y

Y

Y

Y

Y

Y

-

Y

Y

Y

-

-

Y

Christopher Tirabassi, Practice Administrator

72

1

Y

Y

Y

Y

Y

-

Y

-

-

Y

Y

-

-

Y

Cindy Cress, Director Janet Bentley, Assistant Director

65

11

-

Y

-

-

-

-

-

Y

Y

-

-

-

-

-

Michael J. Letizia, Sr., General Manager Donna Casselmon, Office Manager

56

2

Y

Y

Y

Y

Y

-

Y

Y

Y

Y

Y

Y

-

Y

Mary Ann Drumm, CEO Terri Colone, COO

52

5

Y

Y

Y

Y

Y

-

Y3

Y

Y

Y

Y

-

-

Y

Kevin Kain, Director of Medical Imaging Arlene Coppola, Fulton Site Manager for Medical Imaging

50

2

Y

Y

Y

Y

Y

-

Y

-

Y

Y

Y

-

-

Y

Brian R. Mitteer, President & CEO Denise Mironti, Senior VP, Patient Care Services Denise Wrinn, VP Finance

49

2

Y

-

Y

Y

Y

-

Y

-

Y

Y

Y

-

-

Y

Robert Tan, Manager of Radiology Raphael J. Alcuri, M.D., Chairman, Department of Radiology

47

4

Y

Y

Y

Y

Y

-

-

-

Y

Y

Y

-

-

Y

John Restivo, Medical Imaging Medical Director Sharon Carson, Medical Imaging Department Director

42

3

Y

Y

Y

Y

Y

-

Y

-

Y

Y

Y

-

-

Y

Jennifer Mosch, Director of Radiology Charles Hennemeyer, M.D., Radiologist

28

1

Y

Y

Y

Y

Y

-

-

-

Y

Y

Y

Y

-

Y

Bob Elsner, Medical Imaging Director Terence Schumpert, M.D., Radiologist, Medical Imaging Medical Director

26

3

Y

Y

Y

Y

Y

-

Y

Y

Y

Y

Y

Y

Y

Y

David Feiglin, Chairman

No. of RadiologicalImaging Employees 208

No. of CNY Offices 8

133

Information was provided by representatives of listed organizations and their websites. Other groups may have been eligible but did not respond to our requests for information. While The Business Journal strives to print accurate information, it is not possible to independently verify all data submitted.

Key Executives Matthew J. Salanger, CEO Robert Gomulka, CFO John Carrigg, COO Christina Boyd, VP Marketing Michael McNally, VP HR

RESEARCH BY NICOLE COLLINS 06/12 ncollins@cnybj.com

1

UHS includes the following hospitals: Binghamton General, Chenango Memorial, Delaware Valley, and Wilson Medical Center. Arnot Health includes Arnot Ogden Medical Center, St. Joseph’s Hospital, and Ira Davenport in Bath. 3 This service will become available in July. 2

Page 8 • HealthCare Provider

June 15, 2012


Upstate University Hospital CEO McCabe named among top 100 physician leaders By Journal Staff

SYRACUSE — Upstate University Hospital CEO John McCabe, M.D., has been named one of the nation’s top 100 physician leaders of hospitals and health systems by the publication Becker’s Hospital Review, in its May issue. McCabe’s inclusion on the list reflects his health-care experience and his

commitment to quality care, according to Becker’s. It’s the third time McCabe has been recognized by Becker’s in the past 18 months.  Last year, McCabe appeared on two separate Becker’s listings of top health system and hospital leaders.  This past year, McCabe oversaw Upstate’s acquisition of Community General Hospital, creating the largest

Class A Medical Space

hospital in Syracuse. Since the opening last July, Upstate has introduced new services at what is now called its Community campus. McCabe also provided leadership for the launch earlier this year of an electronic medical-record system. In addition to his role as hospital CEO, McCabe serves as senior vice president for hospital affairs at Upstate Medical University. q

1304 Buckley Rd., Syracuse, NY At the intersection of NYS Thruway (Exit 36) and Interstate Route 81

Building Features:

Covered canopy entrance for protected patient drop off n Energy-efficient heating and lighting systems n Accessible high capacity, fiber optic network n 300 Free parking spaces n

SENECA: Dedicated its new headquarters to the general contractor Andy Partis Continued from page 3

Baldini. The practice employs four people in addition to its two owners. Three of those employees work at its headquarters. The chiropractic firm also operates offices in Camillus and the village of Manlius. It leases 1,400 square feet in Camillus and 1,000 square feet in Manlius. Isabella travels as needed to the Camillus and Clay locations. A third chiropractic doctor, David Stevens, works primarily in Manlius. The new headquarters isn’t the sole reason behind Seneca Chiropractic’s growth, Baldini says. He also credits a recent focus on wellness.

“As opposed to how we used to just be acute back and neck pain, we’ve shifted toward a wellness paradigm including nutrition and weight loss,� he says. “With the expanded types of services, we’re seeing people who want to be healthier so they don’t have to go on arthritis and cholesterol medicine.� The broader focus started when Seneca Chiropractic was still in its old building, Baldini says. But it gained muscle with the new location and its health-lecture room. For example, the practice used that room to host a lecture on how athletes should eat before a competition, according to Baldini.

Contractor

Seneca Chiropractic dedicated its new headquarters to the general contractor in charge of building it, Andy Partis. He was the sole proprietor of AP Builders, which he ran from Cortland County, Baldini says. Partis suffered a brain aneurism shortly after finishing the Seneca Chiropractic job, according to Baldini. Partis died a few days later at the age of 41, Baldini says. “He was a great guy,� Baldini says. “He cared about our project. He went out of his way, made sure that we got exactly what we wanted.� q Contact Seltzer at rseltzer@cnybj.com

Up to 12,832 SF Available: Level One, 1,788 SF Level Two, 6,876 SF n Level Three, 4,168 SF n n

Current tenants include Nephrology Associates, HDR/DTA, LASIK MD Vision, Smiles by Design (Dental), Laboratory Alliance, and Liverpool Dialysis.

Call for Information or Showing n (315) 214-7642 www.vipdevelopment.net

VIP Development Associates, Inc. / CNY Business Jo Tradition of Excellence in Imaging Continues Nov. 15, 2010 Issue

Personal Support for Better Living

1/8 Vertical / 2.375 x 6.375 inches / B&W The radiologists of CRA Medical Imaging offer their expertise to patients and referring doctors at several convenient locations:

Artwork prepared by Anne Sabach / 607-842-684

DIAGNOSTIC IMAGING CENTER Auburn, NY 315-255-2828 COMMUNITY GENERAL HOSPITAL Syracuse, NY 315-492-5526 OSWEGO HOSPITAL Oswego, NY 315-349-5541 MEDICAL IMAGING CENTER East Syracuse, NY 315-234-7600 FULTON MEDICAL IMAGING Fulton, NY 315-592-3555 CROUSE HOSPITAL Syracuse, NY 315-470-7551 CROUSE IMAGING CENTER Syracuse, NY 315-470-5880 WELLSPRING AT CGH Syracuse, NY 315-492-5007 %MBRACING!GEISATRUSTED MEMBEROFTHE&RANCISCAN FAMILYOFSERVICES

June 15, 2012

Sustaining leadership in technology and providing the best in compassionate patient care are the hallmarks of this premier radiology practice. At CRA Medical Imaging our group of physicians are not only globally knowledgeable in the everadvancing field of radiology, but are highly trained in specific areas of interest including women’s imaging, neuroradiology, body imaging, nuclear medicine, and interventional radiology, among others. Our investment in digital technology means that each patient receives the combined expertise of this strong team of medical professionals�no matter which of our facilities the patient visits. CRA Medical Imaging offers what every well-informed patient looks for in a premier radiology practice: patient-focused care, breakthrough technology, and the sharp eyes of highly credentialed clinicians. We go the extra distance to remain leaders in radiology.

HealthCare Provider • Page 9


TOP RANKS: RADIOLOGICAL DIAGNOSTIC-IMAGING FACILITIES

MRI closed

Mammography

Nuclear Medicine

PET/CT

PET Mammography

Ultrasound

25.

MRI open

24.

Interventional Radiology

23.

Gammagram

22.

Fluoroscopy

21.

Diagnostic X-Ray

20.

CT

19.

Breast Biopsy

Rank

Name Address Phone Website K&A Radiologic Technology Services, Inc. 6400 Collamer Road East Syracuse, NY 13057 (315) 437-1622 www.ipagepro.com/kaxray/ Oneida Medical Imaging Center 578 Seneca St. Oneida, NY 13421 (315) 361-4300 Oneida Healthcare 321 Genesee St. Oneida, NY 13421 (315) 363-6000 www.oneidahealthcare.org Lewis County General Hospital Radiological Services 7785 North State St. Lowville, NY 13367 (315) 376-5213 www.lcgh.net Cooperative Magnetic Imaging 107 Business Park Drive Utica, NY 13502 (315) 792-4666 www.cmi4mri.com Mohawk Glen Imaging 91 Perimeter Road Rome, NY 13441 (315) 334-9729 www.mohawkglenimaging.com Clay Open MRI 8395 Oswego Road Baldwinsville, NY 13027 (315) 857-0094 www.clayopenmri.com

Bone Densitrometry

Ranked by No. of Radiological-Imaging Employees

-

-

-

Y

-

-

-

-

-

-

-

-

-

Y

1

Y

Y

Y

Y

Y

-

-

-

Y

Y

Y

Y

-

Y

Ralph L. Stevens, Medical Director Suzanne Hennessey, Radiology Manager

20

4

Y

Y

Y

Y

Y

-

Y

-

Y

Y

Y

Y

-

Y

17

1

Y

Y

Y

Y

Y

-

Y

-

Y

Y

Y

-

-

Y

Gene F. Morreale, President & CEO Paul Scopac, VP Operations Dan Vick, VP Medical Affairs/CMO Janis Kohlbrenner, VP Clinical Services/CNO Dewey Rowlands, VP of Finance/CFO Eric Burch, CEO Tara Murphy, Director

15

5

-

Y

-

-

-

-

-

Y

Y

-

-

-

-

-

John J. Picano, M.D., Medical Director

13

1

Y

Y

Y

Y

Y

-

Y

-

Y

Y

Y

-

-

Y

Lawrence Burgreen, President Michael Fries, Vice President

12

1

-

-

-

-

-

-

-

Y

-

-

-

-

-

-

Kym Cosbey, Director of Operations

No. of RadiologicalImaging Employees 25

No. of CNY Offices 3

24

Information was provided by representatives of listed organizations and their websites. Other groups may have been eligible but did not respond to our requests for information. While The Business Journal strives to print accurate information, it is not possible to independently verify all data submitted.

Key Executives Kenneth Andrews, President & Owner

RESEARCH BY NICOLE COLLINS 06/12 ncollins@cnybj.com

Central New York includes Broome, Cayuga, Chemung, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, Seneca, St. Lawrence, Tioga, and Tompkins counties.

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Page 10 • HealthCare Provider

St. Joseph’s launches redesigned website By Journal Staff

SYRACUSE — St. Joseph’s Hospital Health Center recently launched a redesigned website at www.sjhsyr.org, with a new mobile version. The hospital says the revamped website features new patientfriendly components, such as recipes, health tips, and information. It also has a feature, called “My St. Joseph’s,” which allows people to keep track of the classes they sign up for, as well as their favorite physicians. “‘My St. Joseph’s’ is the entry point to our patient portal,” Chuck Fennell, vice president for information management at St. Joseph’s, said in a news release. “In the future this module will allow patients to make appointments, view health information, and even pay their bills online.” St. Joseph’s says it also maintains a presence on various social media including Facebook, Twitter, LinkedIn, and YouTube. q

June 15, 2012


Health-Care People-on-the-Move

NEWS FAXTON ST. LUKE’S HEALTHCARE Yannick Grenier, M.D. has joined Faxton St. Luke’s Healthcare (FSLH). She earned her bachelor’s and master’s degrees in neurobiology from McGill University and her medical deGrenier gree from Pritzker School of Medicine in Chicago. Grenier completed her residency at Northwestern Hospital, also in Chicago, and completed a fellowship in pain and movement disorders at Stanford University. She practiced in the Midwest for several years, most recently at Gundersen Lutheran Hospital in LaCrosse, Wisc. Grenier is board-certified in neurological surgery and on active staff at Faxton St. Luke’s Healthcare and St. Elizabeth Medical Center. FSLH medical staff officers for 2012 are Dr. John Sperling, president, and Dr. Christopher Max, immediate past president/credentials committee chair. Sperling is a general surgeon Sperling with the Adirondack Community Physicians (ACP) Surgical Group at FSLH. He previously was a staff surgeon and director of emergency services at Griffiss Air Force Base. He was recently deployed with the Navy Reserves in Max

Afghanistan. Sperling studied medicine at Georgetown University and completed his internship and residency in general surgery at Monmouth Medical Center in Long Branch, N.J. He has been on the medical staff at FSLH for more than 20 years. Max has his own general-surgery practice at the Faxton Campus of FSLH. Max studied medicine at Universidad Autonoma de Tamaulipas - Facultad de Medicina de Tampico in Mexico. He completed his internship and residency at Union Memorial Hospital in Baltimore, Md. He served as president of the medical staff from 2008 through 2011.

FIDELIS CARE Fidelis Care, the New York State Catholic Health Plan, has named George Bojalad director of human resources. He is based at Fidelis Care’s Getzville office, and is responsible for serving the Western, Northeast, and Central Regional offices. Before joining Fidelis Care, Bojalad served as the director of human resources for Life Technologies’ Cell Systems Division. He has also held human-resources positions with Amgen, Management Recruiters International, Russell-Stanley, Campbell Soup, and General Electric. Bojalad earned a bachelor’s degree in business administration from Juniata College in Huntington, Pa.

MVP HEALTH CARE MVP Health Care Media Relations Director Gary Hughes has retired after 16 years in a variety of public-relations roles. His future plans are to remain active in public service as a member of the Schenectady County Legislature and to apply his communication skills and health-care knowledge in some new, more self-directed ways. Mike

Traphagan has become MVP’s director of media relations and corporate social responsibility and will be MVP’s primary media contact.

NORTH MEDICAL North Medical has added Mark Billinson, M.D. to The Women’s Place at the North Medical Center in Liverpool. He is a board-certified physician of obstetrics and gynecology. Billinson comes to The Women’s Place from a solo private practice in Syracuse, where he practiced for 24 years after completing his residency at University Hospital. He has also been a clinical instructor at SUNY Upstate Medical University. With special interests in breast cancer, menopause, and hormone replacement, Billinson speaks nationally on topics such as risk assessment and genetics testing for hereditary-cancer syndromes.

SLOCUM-DICKSON Michael McNulty, M.D. has joined Slocum-Dickson in the specialty of physical medicine and rehabilitation/pain management. He completed his fellowship in musculoskeletal medicine at RehabNY in Buffalo; his surgical internship at Montefiore Medical Center, Albert Einstein College of Medicine in the Bronx; and his PMR residency at SUNY Upstate Medical University in Syracuse. McNulty earned his medical degree from Ross University School of Medicine in New York. He also holds a chiropractic degree from New York Chiropractic College in Seneca Falls. McNulty is board-certified in physical medicine and rehabilitation and is a licensed chiropractor. Mohsin Syed, M.D. has joined the internal medicine department of SlocumDickson Medical Group. He will provide

comprehensive primary care for adult patients. Syed completed his internal medicine residency and internship at Albany Medical Center in Albany and earned his medical degree from Sindh Medical College. Syed is board-certified in internal medicine and has been working as an internist since 2008.

ST. JOSEPH’S HOSPITAL HEALTH CENTER St. Joseph’s Hospital Health Center has appointed Jeanette S. Angeloro as director of outpatient behavioral health services. Most recently, she was manager of adult services for St. Joseph’s ANGELORO outpatient behavioral health services. Prior to her management role, Angeloro served as a clinical social worker at St. Joseph’s. She is a psychotherapist in private practice. Angeloro holds a bachelor’s degree in sociology from Northwestern University in Evanston, Ill., and a master’s degree in social work from Syracuse University. She is a licensed clinical social worker and certified by the State of New York as a social worker. David T. OuYang, M.D., Marc R. Iqbal, M.D., and Richard F. Seidner, M.D. (family medicine); Francis L. Kirk, M.D. (anesthesia); Michael A. LaCombe, M.D. (radiology); John Schubmehl, M.D. (psychiatry); Renee A. Ryan, M.D., Kendra M. Smith, M.D., and Sylvia Tschernyavsky, M.D. (emergency); and Charles F. Scioscia, M.D. and Michael J. Gehman, D.O. (internal medicine) have joined the active medical staff at St. Joseph’s Hospital Health Center. q

CROUSE: Participants will be certified at Lean Six Sigma’s Green Belt level once the course is complete Continued from page 2

Participants will be certified at Lean Six Sigma’s Green Belt level once the course is complete, Jorolemon says. “It gives the tools needed to be the project manager and help not only these projects, but future projects,� he says. “And that’s our hope: that this will continue within their agencies.� A grant from the State University of New York Community College Workforce Development Training Grant Program is funding the Crouse classes. The grant is for just over $40,000, with in-kind and cash matches from employers totaling almost $12,000, according to Bruce Hamm, assistant director of workforce development at Onondaga Community College. Crouse is picking up any additional costs, such as parking, breakfast, and lunch expenses, Jorolemon says. He hopes to run another version of the class next year, but

June 15, 2012

has not yet solidified plans to do so.

Participant response

Rural/Metro Medical Services of Central New York is sending four employees to Crouse’s Lean Six Sigma classes. They are working on a project evaluating the readiness of ambulance groups. That includes looking at everything from the vehicle check-out process to what providers do between calls, says Troy Hogue, Rural/Metro Syracuse area manager and one of the Rural/Metro employees at the class. “Are there more efficient, smarter ways to do things?� he says. “Are there ways for other people to do these things for the crew so they show up set, prepared, and ready to hit the road?� The weekly classes typically include instruction sessions followed by group breakouts, according to Hogue. The breakout sessions allow participants to apply skills right away, he adds.

“We’ve been through some similar, more traditional quality improvement [at Rural/Metro],� he says. “Some of the techniques are things that we’ve used before, and there are some new techniques.� Rural/Metro Medical Services of Central New York, headquartered at 488 W. Onondaga St. in Syracuse, employs more than 300 people. It serves a six-county area in Central New York.

Crouse Hospital is a private, not-for-profit hospital licensed for 506 acute-care beds and 57 bassinets. It serves more than 23,000 inpatients, 66,000 emergency-services patients, and more than 250,000 outpatients per year from 15 counties in Central New York and Northern New York. The hospital is located at 736 Irving Ave. in Syracuse and employs 2,700 people. q Contact Seltzer at rseltzer@cnybj.com

(800) 858-8109 (607) 239-5199

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/PSUI4USFFU &OEJDPUU /: )FBMUI8FBS3FOUBMDPN

HealthCare Provider • Page 11


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Page 12 • HealthCare Provider

June 15, 2012

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HealthCare Provider Summer 2012

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