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BH0-005 ISEB Certificate in Software Asset Management Essentials


Question: 1 For reporting purposes which of the following would you NOT expect to be used to derive SAM reports? A. DSL B. CMDB C. OLA. D. KEDB.

Answer: C Question: 2 Which of these elements is part of the preparation stage of implementation? A. Identifying and assessing software risks and creating a risk register B. Occasionally completing surprise or ad hoc reviews and audits C. Highlighting any problems and raising the profile of continued non-conformance D. Continuously emphasise the importance of the SAM process to all ICT and business personnel.

Answer: A Question: 3 Which of the following BEST describes the objective of the Core Asset Management processes? A. To maintain information about software assets throughout their lifecycle and to manage the physical assets related to software B. To manage all software assets and their licenses. C. To manage all software and hardware assets D. To identify and maintain information about all software assets throughout their lifecycle.

Answer: A


Question: 4 There is a need to reduce the number of SAM reports produced. Which of the following is the LEAST necessary? A. The number of software related calls to the Service Desk B. The cost of a site licence for existing software C. The number of deployed licenses for each item of software D. The number of new software licenses required.

Answer: A Question: 5 What method of metering would be BEST suited to a concurrent license based application? A. Active B. Selective C. Non-selective. D. Passive.

Answer: A Question: 6 Which of these elements is part of the taying there stage of implementation? A. Occasionally completing surprise or ad hoc reviews and audits B. Continuously emphasise the importance of the SAM process to all ICT and business personnel C. Developing and measuring metrics that demonstrate continuous improvement and year on year trend D. Selecting, testing and deploying new or updated SAM tools.

Answer: B


Question: 7 Which of the following aspects of SAM contribute to Financial Management? 1.Status accounting of assets 2.Cost/benefit information related to software assets 3.Asset control 4.Consideration of accounting and tax treatments A. 2 and 4 B. 1, 3 and 4 C. 1 and 2 D. All of them.

Answer: A Question: 8 Which three of the following IT Service Management processes would you implement first to assist SAM in meeting its objectives? 1.Configuration Management 2.Release Management 3.Availability Management 4.Capacity Management 5.Service Level Management A. 1, 2 and 5 B. 1, 2 and 4 C. 2, 3 and 4 D. 2, 3 and 5.

Answer: B Question: 9 With regards to the Deployment stage within the Logistics process, which statement is NOT appropriate? A. Software should only be deployed to the environment for which licences and contracts have been obtained B. Software should be deployed quickly before establishing an effective purchasing arrangement thus minimising the impact on the organisation overall service delivery C. The details contained within the SAM database should be up to date and reflect the progress of deployment in a timely fashion D. There are a number of different deployment mechanisms, such as Push and Pull, these should be considered and integrated into SAM.


Answer: B Question: 10 What should be clearly defined in the early stages of a SAM implementation? 1.Scope & Terms of Reference 2.Sponsorship & Ownership 3.Processes, Roles and responsibilities A. All of them B. Only 1 C. 2 and 3 D. 1 and 2.

Answer: A


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