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Cisco 642-427 Exam

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Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

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1. Which Cisco Unified Communications Manager troubleshooting tool can be used to look at detailed specific events, such as dial plan digit analysis, as they are happening? A. traceroutes B. RTMT real-time trace C. Cisco Unified Communications Manager alerts D. Cisco Unified Dialed Number Analyzer E. RTMT performance log viewer F. syslog output Answer: B

2. An IP phone that is connected through a Cisco Catalyst 3750 Series Switch is failing to register with the subscriber as a backup server. When the user presses the settings button in the phone, only the Cisco Unified Connunications Manager publisher shows as registered. What is the most likely cause for this issue? A. The phone does hot have the correct Cisco Unified Communications Manager group in the device configuration page. B. The Cisco Unified Communications Manager group that is applied through the device pool is misconfigured. C. The ip-helper address command for the subscriber is not configured on ths switch port. D. The subscriber does not have the correct device pool configured. E. The enterprise phone configuration does not have the call control redundancy enabled. Answer: B

3. Which step in the problem-solving model is important to accurately interview end users to get all the pertinent details of the problem? A. Implement Action Plan B. Define the Problem C. Consider the Possibilities D. Create Action Plan E. Gather Facts

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F. Observe Results G.

Restart Problem-solving Process

H. Problem Resolved Answer: E

4. Which of these is used by the the Ciso IP phone to relay to the switch the information regarding how much power is needed? A. the Cisco Discovery Protocol B. IEEE 802.10 protocol C. Cisco IP phone always use a fixed power consumption based on the resistor, which is specific to the model D. The switch model determines how much power is consumed by the differert phone models. Answer: A

5. Which issue would cause an MGCP gateway to fail to register with Cisco Unified Communications Manager? A. missing the configuration command isdn bind-l3 ccm-manager under the ISDN interface B. mismatched domain name on the MGCP gateway and Cisco Unified Communications Manager gateway configuration C. misconfigured route group in Cisco Unified Communications Manager D. incorrect MGCP IP address specified in the gateway configuration in Cisco Unified Communications Manager Answer: B

6. The CLI utils dbreplication reset all was run on a Cisco Unified Communications Manager. However, replication failed to restart. Which course of action should be taken to resolve this issue? A. Restart the replication from the Cisco Unified Communications Manager RTMT tool. B. Issue the CLI command utils dbreplication runtimestate C. Issue the CLI command utils dbreplication reset D. Issue the CLI command utils dbreplication clusterreset

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E. Issue the CLI command utils dbreplication clusterreset all Answer: D

7. What to do next if after observing the result of your troubleshooting, the problem still exists? A. Implement Action Plan B. Define the Problem C. Consider the Possibilities D. Create Action Plan E. Gather Facts F. Observe Results G. Restart Problem-Solving H. Process Problem Resolved Answer: D

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