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DEVELOPING PARTNERSHIPS DELIVERING PEACE OF MIND


PCH MOVES ON AVERAGE 10 MILLION PARTS EVERY DAY ACROSS OUR OPERATIONAL FACILITIES, WITH AN ANNUAL RETAIL VALUE OF APPROXIMATELY $5.2 BILLION

WHAT WE DO TIME IS THE NUMBER ONE CURRENCY IN OUR WORLD PCH offers customized supply chain solutions and integrated product development, providing greater flexibility and speed-to-market for our clients. Strategic, tailored and sustainable business models, created individually for each client, ensure the best teams are assembled for every step from product creation and design, to development, kitting and postponement through to the fulfillment and distribution process.


WE BELIEVE GEOGRAPHY IS HISTORY!

Shenzhen, China

WHERE ARE WE?


San Francisco, USA

PCH is headquartered in Cork, Ireland with our major operational base in Shenzhen, China and significant operations in San Francisco, USA. We have 10 offices worldwide, with more than 5,000 colleagues.


OUR CLIENTS INCLUDE TOP FORTUNE 500 BRANDS AND THE WORLD’S MOST INNOVATIVE START-UPS

WHO WE WORK WITH We work with companies that are passionate about design, passionate about their brand and passionate about the consumer experience.


WE TAKE YOUR VISION AND WE GUIDE YOU THROUGH THE PROCESS OF MAKING IT HAPPEN


WORKING WITH PCH MEANS NEVER AGAIN WORRYING ABOUT DELAYS, LANGUAGE BARRIERS, OR COMPROMISING ON WHAT IS MOST IMPORTANT TO YOU

OUR SERVICES We provide a full range of services – all fine-tuned to each individual client and their products. When it comes to developing our partnerships and business models, we focus on: Unique design, development, supply

Global Direct-to-Consumer and

chain, fulfillment, and distribution

Direct-to-Retail fulfillment from our

channel solutions.

operations base in Shenzhen, China.

Better DFM and sourcing solutions

Flexibility in product planning,

for new product concepts outside of

access to hundreds of specialty

the standard supply chain model.

factories, and a faster time-to-market.


PCH ACCELERATOR ASSISTS START-UPS, RAPIDLY AND EFFICIENTLY DEVELOPING THEIR QUALIFIED HARDWARE PRODUCT CONCEPTS TO COMMERCIAL READINESS

PCH ACCELERATOR Using the same model that has led to the success of many large companies, the same services are tailored for early hardware start-ups. Through our rigorous application process, select entrepreneurs with a world-class idea are offered access to PCH’s expertise, mentoring and coaching.


Contour +2 wearable camera

Autom™ - the healthcare robot coach

LARK silent alarm clock

Ayah Bdeir, CEO of LittleBits


PRODUCT DEVELOPMENT & ENGINEERING


OUR AWARD-WINNING PRODUCT DEVELOPMENT AND ENGINEERING TEAMS DIFFERENTIATE US FROM TRADITIONAL SUPPLY CHAIN MANAGEMENT SERVICE PROVIDERS We have PD teams in Lime Lab in San Francisco, USA, and in Shenzhen, China. The PCH design team provides creative services, including design of sustainable packaging and user manuals and graphics, while our award-wining engineers provide expertise in technologies, electromechanical design, electronic, mechanical and electrical design, design for manufacture, process engineering, tooling design, prototyping, product testing and regulatory compliance. Each client project has a hand-picked team dedicated to creating that client’s unique vision. Our designers and engineers utilize our proprietary software Projectflo, which has a searchable archive of parts information and documentation to build, maintain and leverage knowledge of the latest components and materials capabilities.

Lime Lab co-founders, Andre Yousefi & Kurt Dammermann


SOURCING & MANUFACTURING MANAGEMENT


PCH’s long-standing relationships and experience with Chinese suppliers and contract manufacturers ensures that our clients receive the best service and materials for their projects. We advise on all stages of manufacturing from sourcing materials, production management, transportation, and quality control in line with the exacting standards our clients expect.

CLIENTS HAVE FULL ACCESS TO CHINAFLO, OUR DATABASE OF SUPPLIERS WITH PROFILES, ASSESSMENTS, AND EVEN PHOTOGRAPHS OF FACTORY FACILITIES We ensure clients are introduced to the suppliers best suited to the project and have the capability to manage projects on-site. Additionally, PCH provides on-site training for staff and oversees all details of the process so clients can be assured that the highest standards of care, quality, and value are always achieved.


INVENTORY MANAGEMENT & POSTPONEMENT


Our unique inventory management and postponement system reduces typical overstock concerns. After products are created, they are shipped to our facility in Shenzhen. From there, PCH helps manage the entire process by acting as a liaison with manufacturers by offering finishing touches such as customization, packaging, and worldwide shipping. We also help clients maximize the flexibility of their inventory cycle by postponing final customization and delivery until the moment the product is needed.

CLIENTS’ NEEDS ARE ANALYZED AND TIMELINES ARE FORECAST TO ENSURE OVERALL EFFICIENCY AND MINIMIZE CONCERNS ASSOCIATED WITH LEFTOVER, UNUSED STOCK PCH manages the production process to keep costs and waste to a minimum. To support this process, our proprietary software systems, Trackflo and Statusflo, provide near real-time data on inventory, capacity, raw materials, billing and shipping. This means clients have instant, frequently-updated access to their supplies and orders.


SUSTAINABLE PACKAGING & FULFILLMENT


At PCH we take great pride in creating an “out-of-the-box” experience as exciting as the product itself! PCH is a proud member of the Sustainable Packaging Coalition, an industry working group dedicated to a more robust environmental vision for packaging.

AT OUR SUSTAINABLE PACKAGING CENTRE OF EXCELLENCE, WE DESIGN AND DEVELOP BEAUTIFUL, SUSTAINABLE PACKAGING SOLUTIONS THAT HAVE THE MAXIMUM IMPACT ON CONSUMERS WHILE HAVING THE MINIMUM IMPACT ON THE ENVIRONMENT PCH’s proprietary software, e-commerceflo and Trackflo, support a smooth fulfillment process. As soon as an order is placed, the details are immediately printed on packaging labels in Shenzhen. Orders are delivered within 48 – 72 hours and our software allows full transparency of order and shipping status. We often work to package several items in one customer shipment, as well as managing bulk orders, further reducing packaging waste, shipping costs, and improving inventory management. Our success lies in the ability to create the best “out-of-box” experience for our clients and their customers, turning an online order into a delivered product within 72 hours!


THE TNS GROUP IDENTIFIES RETAIL OUTLETS AND INTRODUCES RETAILERS TO SUPPLIERS

RETAIL DISTRIBUTION SERVICES PCH provides distribution agent services in Europe through the TNS Group. The TNS Group’s services consist of managing the purchasing, inventory postponement, and delivery of products from suppliers to physical and online retailers.

TNS co-founders Ivan Eustace and John McHugh


For clients looking to introduce their goods into China or expand existing operations, PCH China Direct introduces global brands to the fast-growing Chinese domestic market.

PCH CHINA DIRECT Our PCH China Direct facility in Shenzhen has a license for domestic trading, the ability to trade in RMB, and capacity to ship approximately five million units per year. We offer the same postponement, configuration, and fulfillment services to PCH China Direct clients as to our exporting clients.


SUSTAINABILITY AND CSR


WE PROVIDE UNPRECEDENTED LEVELS OF VISIBILITY INTO THE SUPPLY CHAIN AND WE ARE EXTREMELY PROUD OF THE TRANSPARENCY OF OUR OPERATIONS, ESTABLISHING PCH AS AN INNOVATIVE LEADER IN SUPPLY CHAIN MANAGEMENT PCH works with our supply-chain partners to support them in meeting our strict labor and environmental standards. Quantitative metrics ensure that our partners’ actions reflect the same values that we have built PCH on. If we find otherwise, we work with the partner to help improve. PCH has formed a partnership with Little Bird, a non-profit organization that provides free services for migrant workers across China including labor dispute mediation and legal counsel. We’re the first private company in China to implement this worker engagement program. PCH continually assesses and refines our commitment to environmental consciousness. We have our own Greentech Team to manage ecological corporate responsibility for both PCH and its clients including reducing carbon footprints with our lean manufacturing and inventory processes, as well as designing enduring products with recyclable, reusable components and packaging.


PCH STRIVES TO WORK WITH ENVIRONMENTALLY CONSCIOUS PARTNERS THAT ARE ISO-CERTIFIED WITH CORPORATE POLICIES COMPLYING WITH SOCIAL RESPONSIBILITY REQUIREMENTS

QUALITY Our ISO certifications and assessments include:

ISO 9001 & 13485 – Quality Management ISO 28000 – Supply Chain Security Management ISO 14001 – Environmental Management ISO 27001 – Information Security Management ISO 26000 – Social Responsibility Guidance


AT PCH OUR PURPOSE IS CLEAR AND SIMPLE: DEVELOPING PARTNERSHIPS DELIVERING PEACE OF MIND

OUR PURPOSE & VALUES To deliver peace of mind, we manage the complexities of our clients’ product development and the supply chain, quality and inventory cycles, so you can focus on building your brand and engaging with your consumers. At PCH you will find a passionate team committed to helping you create a competitive advantage by making things happen most effectively, most efficiently, and with the most innovation!


OUR CORE VALUES ARE: PASSION, INTEGRITY AND TEAMWORK. WE ACTUALIZE THESE VALUES IN EVERY INTERACTION WITH CLIENTS, PARTNERS AND COLLEAGUES


CONTACT & MORE INFO

info@pchintl.com www.pchintl.com twitter: @PCH_INTL


PCH HAS OFFICES ALL OVER THE WORLD. WHEREVER YOU MAY BE, PLEASE DO NOT HESITATE TO CONTACT US FOR A CHAT


‘SINCE WE STARTED, OUR PURPOSE HAS ALWAYS BEEN THIS: DEVELOPING PARTNERSHIPS DELIVERING PEACE OF MIND FOR CUSTOMERS AND ALL OUR OTHER PARTNERS, AND TO HAVE FUN WHILE WE’RE DOING IT. THIS HASN’T CHANGED NO MATTER HOW BIG WE HAVE GROWN’ - Liam Casey, CEO


Brochure 210514