Tesmec esmecNews
05#2012 March 09th
PRODUCTS & TECHNOLOGIES LATEST INFORMATION
Mr. Andrea Ursella, Spare Parts Manager for Gallmac & Trencher Product Technology Department, describes the new system of “InteracƟve Spare Parts”
INTER-PARTS: THE NEW INTEGRATED INTERFACE FOR THE MANAGING OF SPARE PARTS The need to provide to the customer complete informa on to repair the machine and to iden fy the spare parts, generated the new system “Inter-Parts” (Interac ve Spare Parts). Inter-Parts is the new integrated interface that helps manufacturer and dealer/customer in the communica on about spare parts. It’s available both for Trencher and Gallmac mul purpose machines. It’s a mul language system, e-commerce style, with price lists always updated, pictures and instruc ons. The user-friendliness it’s one of the main features, maybe the most important, to allow the customer to fget familiar in the shortest me. We focused on reducing the me spent on the offer genera on, on the possibility for the dealer to answer immediately to his customer and reduce to zero the
possibility of mistake. It’s a system that improves con nuously.
1