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In-House Legal Dept. Customer Satisfaction Welcome to the Legal Department Customer Satisfaction Survey Thank you for participating in our short survey. It should only take you 15 minutes or so to complete. Your feedback is important to us and we are interested in learning what you think we do well, and those areas where you think we can improve. Your participation and responses are confidential and anonymous and will not be tied to any of the results. Again, thank you for your input.

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In-House Legal Dept. Customer Satisfaction

1. Please let us know the geographical area where you work for the company.

2. Please let us know your level in the company.

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In-House Legal Dept. Customer Satisfaction

3. Please identify the line of business through which you have had the most interaction with the Legal Department over the past 12 months.

4. How often do you have contact with the Legal Department?

5. Please select the type of matters you feel are the most important for the Legal Department to focus its energies on (choose up to three)

6. Please rate the following attributes about the Legal Department (N/A means "Not Applicable") Excellent

Very Good

Satisfactory

Fair (needs some work)

Poor (unsatisfactory)

N/A

Is responsive Adds value to my project Solves problems (i.e., provides me solutions) Helps me think through business issues Gives me practical advice Is easy to work with/is flexible Gives my matter the attention it deserves Communicates clearly "Hangs tough" when it needs to

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7. How important to you are the follow attributes of the Legal Department? Extremely

Very

Average

Somewhat

Not at all

N/A

Is responsive Adds value to my project Solves problems (i.e., provides me with solutions) Helps me think through business issues Provides me with useful information Gives me practical advice Is easy to work with/is flexible Gives my matter the attention it deserves Communicates clearly "Hangs tough" when it needs to

8. Like everyone, Legal has limited resources. We spend a lot of time trying to give the right level of priority to all of the matters coming to us. Please let us know how you think we are doing. Excellent

Very Good

Satisfactory

Fair (could be better)

Poor

Rarely

Never

The Legal Department properly prioritizes contracts and other work

9. Please feel free to enter any additional comments to the previous question

10. How good is the legal department around managing and predicting costs? Always

Most of the Time

Sometimes

Forecasts are accurate Keeps me informed about the costs Explains why costs are higher or lower than expected

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11. As compared to prior years, my level of satisfaction with the Legal Department today is

12. In your opinion, what does the Legal Department do well?

13. In your opinion, what should the Legal Department concentrate on improving over the next 12 months?

14. What is your overall evaluation of the Legal Department?

15. Please feel free to provide any additional comments about the Legal Department

16. If you would like to provide any feedback or comments about any particular individuals in the Legal Department, please do so below

17. As you look out over the next three years, what areas do you think the Legal Department should focus on in terms of skills or services it provides to the company?

18. Have you used the Legal Department intranet site?

19. What type of information or services would you find most useful to have on the Legal Department intranet site?

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20. What three words would you use to describe the Legal Department? Word 1 Word 2 Word 3

21. If you would like us to contact you about any of your responses, just complete the information below. You do not need to complete this section if you wish to remain anonymous. Name Email Address Phone Number

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Profile for TenThingsLegal

Sample legal department survey (sterling miller july 2015)  

Sample legal department client satisfaction survey

Sample legal department survey (sterling miller july 2015)  

Sample legal department client satisfaction survey

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