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Leading The Customer Journey Tensator leads the way in improving the customer journey through effective queue management solutions. The company enjoys a strong global reputation for product quality and customer service, industry-wide acclaim for the invention of the Tensabarrier – the most respected barrier in the world – and universal recognition as a true pioneer in its field. Tensator’s advanced queue management technology includes: electronic call-forward systems; virtual/dispersed queuing technology; digital media platforms; in-queue merchandising; crowd and access control solutions; and display and signage devices. As well as its dedication to innovative product development, Tensator also prides itself on adopting a customer centric approach that ensures tailored solutions are developed to meet a client’s exacting needs. Tensator empowers organizations in over 170 countries to improve their customers’ journey. Our client base includes: blue chip retailers; international airport terminals; transport providers; financial institutions; major exhibition centers; leisure and entertainment venues; construction sites; restaurants and hotels.

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Why Choose

Tensabarrier?

Better by

For over 30 years, Tensabarrier® has been the world’s leading retractable belt system for line management & although others may try to copy our designs & innovations, no one duplicates the quality & attention to detail that is apparent in every system.

Need more proof? It begins with our exclusive cassette design:

Design... Crowd control stanchions contain a powerful constant force spring used to retract the belt. Studies show that the belt on stanchions without breaking systems accelerate at a speed equivalent to 85mph, that’s faster than a Formula One car off of the starting line! If the belt is released accidentally and the retraction mechanism is not fitted with a brake the belt will snap back with enough force to cause injury.

Patented centrifugal braking system incorporating twin brake shoes

Many competing brands do not have a braking system but Tensabarriers by Tensator have a patented braking system that incorporates twin brake shoes. This slow retract technology allows the belt to fall to the floor when released and then slowly and safely retract back into the post, eliminating the risk of injury. The anti-tamper belt end means that you have to actually press the button to free the belt preventing accidental release.

Durable polyester belt with a fine weave that remains resilient for years

High impact resistant splines

Avoid the risk of injury claims and specify genuine Tensabarrier® stanchions, to be sure your queue line is safe for your customers.

Tensabarrier

Tensabarrier® featuring the patented slow-retract braking system

Constant torque spring mechanism

Anti-tamper belt clip Impact resistant, sealed housing that withstands years of wear & tear

2

Competitor

Competitor inferior braking system

3


1. Select Your Post Model:

2.5” dia.

6. Select an optional accessory.

Tensabarrier®

How to Order

What to know when placing an order

889

2” dia.

890

889P

889T2

2. Choose a Base Option:

5. Select your belt end.

Universal

Basics

3. Select a Post Finishes

eXpressions

Surface Fixed

Removeable

4. Choose your Belt Color & Length

1. Select a post design

4. Choose your belt length & color or printed message

See Page 62-65

5. Select a Belt End

2. Choose a base style & color/finish

3. Determine post color/finish

Standard

Magnetic

Panic Break

Wire Clip

Profile Sign

Literature Holder

6. Choose an Accessory Optional

4

See Page 34

Sign Frame

Acrylic Sign

Merchandising Bowl 5


Base Options

Tensabarrier® and Post & Rope Base Options

Tensabarrier® and Post & Rope

Tensabarrier® Base Options

Universal

Basics

eXpressions

Surface Fixed

Removable

Specialty Tensabarrier® Base Options (only available on select posts)

Rollabarrier®

Heavy Duty

Outdoor

Post & Rope Base Options

Universal

Traditional

Surface Fixed

Removable

All metal Tensabarrier and Post & Rope line bases include rubber floor protectors

6

7


890 Slimline

890 Slimline

Tensabarrier®

The only post in the market with a slim line 2” design, this classic has been a perennial favorite for 25 years. Available with a large range of finished bases and belt options, the 890 can match any décor.

890U Universal Base

890B Basics Base

The slim profile universal base is cast iron with a pressed steel cover & available in a range of colors & finishes.

The basics base is cast iron covered by a highly durable NoScuffTM ABS plastic cover.

Order Code: 890U-STD: 71/2’ Belt 890U-MAX:13’ Belt 890U-RCV: No Belt

Order Code: 890B-STD: 71/2’ Belt 890B-MAX:13’ Belt 890B-RCV: No Belt

height

38”

tube O.D.

2”

height

38”

tube O.D.

2”

base dia.

14”

weight

22lbs

base dia.

14”

weight

21lbs

890E eXpressions™ Base The cast iron eXpressions Base compliments any decor with a dark gray anti-scuff outer ring and inlay finish options including polished chrome, satin chrome and any powder coated finishes. Order Code: 890E-STD: 71/2’ Belt 890E-MAX:13’ Belt 890E-RCV: No Belt height

38”

tube O.D.

2”

base dia.

14”

weight

25lbs

890F / 890R with Permanent Fixed or Removable Base For added stability in applications with established traffic patterns. Order Code: 890F-STD: 71/2’ Belt 890F-MAX: 13’ Belt 890F-RCV: No Belt 890R*-STD: 71/2’ Belt 890R*-MAX: 13’ Belt 890R*-RCV: No Belt height

38”

tube O.D.

2”

base dia.

5”

weight

9lbs

* Removable post attaches to 421 socket (sold seperately)

890 Slimline Universal

38.00" [965mm]

Standard 22lbs [9.9kg]

2.00" [51mm]

Replacement Cassetes All Tensabarrier® belt cassettes are replaceable. Whether you’re in need of a new color belt or custom print design, this gives you complete flexibility!

421 Socket ­Product shown : 890U Black Post with Black & White Striped Webbing at JFK Airport, NY 8

14.00" [356mm]

For surface installation, flange is 5” with a rounded edge.

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889 Advance

889 Advance Post

Tensabarrier®

Clean and sleek, the 889 Advance brings simple elegance to public guidance. A contemporary design combined with all the advanced safety benefits unique to Tensabarrier® systems, makes it a perfect solution for indoor applications.

889U Universal Base

889B Basics Base

The slim profile universal base is cast iron with a pressed steel cover & available in a range of colors & finishes

The basics base is cast iron covered by a highly durable NoScuffTM ABS plastic cover.

Order Code: 889U-STD: 71/2’ Belt 889U-MAX: 13’ Belt 889U-RCV: No Belt

Order Code: 889B-STD: 71/2’ Belt 889B-MAX:13’ Belt 889B-RCV: No Belt

height

38”

tube O.D.

2.5”

height

38”

tube O.D.

2.5”

base dia.

14”

weight

23lbs

base dia.

14”

weight

22lbs

889E eXpressions™ Base The cast iron eXpressions Base compliments any decor with a dark gray anti-scuff outer ring and inlay finish options including polished chrome, satin chrome and any powder coated finishes. Order Code: 889E-STD: 71/2’ Belt 889E-MAX:13’ Belt 889E-RCV: No Belt height

38”

tube O.D.

2.5”

base dia.

14”

weight

26lbs

889F / 889R with Permanent Fixed or Removable Base For added stability in applications with established traffic patterns. Order Code: 889F-STD: 71/2’ Belt 889F-MAX: 13’ Belt 889F-RCV: No Belt 889R*-STD: 71/2’ Belt 889R*-MAX: 13’ Belt 889R*-RCV: No Belt height

38”

tube O.D.

2.5”

base dia.

5”

weight

9lbs

* Removable post attaches to 421 socket (sold seperately)

889 Advance Universal Standard 23lbs [10.4kg]

Post Runner Dolly

38.00" [966mm]

No more heavy lifting! Accomodates all Tensator portable posts. 2.50" [64mm]

421 Socket For surface installation, flange is 5” with a rounded edge.

­Product shown : 889U Satin Chrome Post with L5 Blue Webbing at the Intrepid Museum, NY 10

14.00" [356mm]

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889 T2 Dual Line

889 T2 Dual Line

Tensabarrier®

The ingenious design of our Advance Dual Line Tensabarrier® provides maximum control, security and safety with a second retractable belt positioned in the middle of the post. A sturdier option for high traffic environments, it prevents people from ducking under the belt and children from running out of the line.

889T2U Universal Base

889T2B Basics Base

The slim profile universal base is cast iron with a pressed steel cover & available in a range of colors & finishes

The basics base is cast iron covered by a highly durable NoScuffTM ABS plastic cover.

Order Code: 889T2U-STD: 7.5’’ Belt 889T2U-MAX: 13’ Belt 889T2U-RCV: No Belt

Order Code: 889T2B-STD: Belt 889T2B-MAX: 13’ Belt 889T2B-RCV: No Belt

height

38”

tube O.D.

2.5”

height

38”

tube O.D.

2.5”

base dia.

14”

weight

23lbs

base dia.

14”

weight

22lbs

889T2E eXpressions™ Base The cast iron eXpressions Base compliments any decor with a dark gray anti-scuff outer ring and inlay finish options including polished chrome, satin chrome and any powder coated finishes. Order Code: 889T2E-STD: 7.5’ Belt 889T2E-MAX: 13’ Belt 889T2E-RCV: No Belt height

38”

tube O.D.

2.5”

base dia.

14”

weight

26lbs

889T2F / 889T2R Permanent Fixed or Removable Base For added stability in applications with established traffic patterns. Order Code: 889T2F-STD: 7.5’ Belt 889T2F-MAX: 13’ Belt 889T2F-RCV: No Belt 889T2R*-STD: 7.5’ Belt 889T2R*-MAX: 13’ Belt 889T2R*-RCV: No Belt height

38”

tube O.D.

2.5”

base dia.

5”

weight

10lbs

* Removable post attaches to 421 socket (sold seperately)

889 Advance Universal

38.00" [965mm]

Standard 23lbs [10.4kg]

­Product shown : 889T2U Dual Line Black Post with eXpressions Base 12

2.50" [64mm]

14.00" [356mm]

Replacement Cassetes All Tensabarrier® belt cassettes are replaceable. Whether you’re in need of a new color belt or custom print design, this gives you complete flexibility! Belt Colors & Custom Printing Over 40 belt choices available, as well the option for custom printed webbing designed to your requirements.

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889P Wide Webbing

889 Plus Advance Posts

Tensabarrier®

A world’s first! Traditional retracting belt barriers feature a 2” wide belt, the 889P is the first available with a 6” wide belt. The wide belt is more visible than traditional 2” belts & suggests a stronger physical barrier for added security. The larger surface area also enables corporate logos, advertising or safety/caution messages to be visible from a distance.

889P Universal Base

889P Basics Base

The slim profile universal base is cast iron with a pressed steel cover & available in a range of colors & finishes

The basics base is cast iron covered by a highly durable NoScuffTM ABS plastic cover.

Order Code: 889PU-STD: 7.5’ Belt 889PU-RCV: No Belt

Order Code: 889PB-STD: 7.5’ Belt 889PB-RCV: No Belt

height base dia.

38”

tube O.D.

14”

weight

2.5”

height

38”

tube O.D.

2.5”

23lbs

base dia.

14”

weight

22lbs

889P eXpressions™ Base Style The cast iron eXpressions Base compliments any decor with a dark gray anti-scuff outer ring and inlay finish options including polished chrome, satin chrome and any powder coated finishes. Order Code: 889PE-STD: 7.5’ Belt 889PE-RCV: No Belt

889PF / 889PR Permanent Fixed or Removable Base For added stability in applications with established traffic patterns. Order Code: 889PF-STD: 7.5’ Belt 889PF-RCV: No Belt 889PR*-STD: 7.5’ Belt 889PR*-RCV: No Belt

height

38”

tube O.D.

2.5”

height

38”

tube O.D.

2.5”

base dia.

14”

weight

26lbs

base dia.

5”

weight

10lbs

* Removable post attaches to 421 socket (sold seperately)

889 Plus Universal

38.00" [965mm]

Standard 23lbs [10.4kg]

Post Runner Dolly No more heavy lifting! Accomodates all Tensator portable posts.

2.50" [64mm]

421 Socket ­Product shown : 889P Black Post, with Custom Printed 6” Wide Plus Webbing 14

14.00" [356mm]

For surface installation, flange is 5” with a rounded edge.

15


8G1 Gallery

8G1 Gallery

Features and Benefits:

The Gallery post keeps crowds at a safe distance from exhibits without blocking their view. The Gallery is ideal for museums, galleries, auto show rooms and retail or trade show displays.

• 18” height gives unobstructed view. • Reduced weight and height ideal for protecting important displays • Ideal for museums and galleries • Patented slow retract braking mechanism • Locking belt receivers prevent accidental release.

Tensabarrier®

Specifications: Construction: steel Weight: 21lbs Universal Base, 20lbs Basics Base Height: 18” Tube Dia.: 2” Base Dia.: 14” Finishes: all Tensabarrier finishes Belt Color: over 40 color choices or custom printing options available Order Code: Universal Base: 8G1U-STD: 7.5’ Belt 8G1U-MAX: 13’ Belt 8G1U-RCV: No Belt Basics Base: 8G1B-STD: 7.5’ Belt 8G1B-MAX: 13’ Belt 8G1B-RCV: No Belt 8G1 Base Options:

Universal Base

Basics Base

8G1 Gallery Universal Replacement Cassetes

18.00" [450mm]

Standard 21bs [9.5kg]

­Product shown : 8G1 Gallery Polished Chrome Post, Universal Base with Black Webbing 16

2.00" [51mm]

14.00" [356mm]

All Tensabarrier® belt cassettes are replaceable. Whether you’re in need of a new color belt or custom print design, this gives you complete flexibility! Post Top Signage A wide range of sign holders and dispensers are available to complement all of our Tensabarrier® range and adds additional guidance to your queue. 17


RBI RollaBarrier

RBI RollaBarrier® The patented Rollabarrier® system is both portable & stable. Available in the full range of colors and finishes, the RB1 features two wheels along with a nesting feature, allowing for the quick and easy movement of posts. Features and Benefits: • Wheeled base for easy movement of posts • Nesting feature allows up to 4 posts to be moved together and saves up to 50% in storage space

Tensabarrier®

• Design ensures easy set up and quick storage. Can be configured to an unlimited number of lengths and positions • Patented slow retract braking mechanism • Locking belt receivers prevent accidental release. • 4 way connecting systems allows up to 3 other belts to be connected to a post Specifications: Construction: steel base/polycarbonate tube Weight: 26 lbs Height: 38” Tube Dia.: 2.5” Base Dia.: 13.5” Belt Length: 7.5’ & 13’ Belt Width: 2” Post Finishes: all Tensabarrier finishes Base Finishes: (73) Hammertone Grey Base or (89) Black Wrinkle Belt Color: over 40 choices or custom printing options Order Code: RB1-STD: 7.5’ Belt RB1-MAX: 13’ Belt RB1-RCV: No Belt

RB1 RollaBarrier

38.00" [965mm]

Standard 26lbs [11.8kg]

­Product shown :

2.50" [64mm]

Nesting Feature Nesting feature allows up to 4 posts to be moved together and saves up to 50% in storage space

13.50" [343mm]

Rollabarrier® Grey Post with Purple Webbing 18

19


TCL Tensaclear

TCL Tensaclear Tensaclear provides all the functionality of a standard Tensabarrier® with the unique promotional opportunities provided by having a clear post. Made from polycarbonate the post is crystal clear and incredibly tough making it ideal to fill with promotional items, anything from gumballs to coffee beans. The post can be filled in the Tensator factory or on the customer’s site by use of the easy to remove and replace cassette head.

Features and Benefits: • Clear post can be filled with promotional items • Accepts full range of Tensabarrier® accessories including post top signage and Merchandising Bowls • Custom belt printing available • Patented slow retract braking mechanism • Locking belt receivers prevent accidental release.

Tensabarrier®

Specifications: Construction: steel Weight: 19lbs Universal Base, 18lbs Basics Base Height: 38” Tube Dia.: 2.5” Base Dia.: 14” Base Finishes: 2 options Belt Color: over 40 color choices or custom printing options available Order Code: Universal Base: TCLU-STD: 7.5’ Belt TCLU-MAX: 13’ Belt TCLU-RCV: No Belt Basics Base: TCLB-STD: 7.5’ Belt TCLB-MAX: 13’ Belt TCLB-RCV: No Belt Tensaclear Base Options:

Universal Base

Basics Base

TCLU Tensaclear Universal

38.00" [965mm]

Standard 19lbs [9.9kg]

­Product shown : Tensaclear Post with Custom Printed Webbing 20

2.50" [64mm]

14.00" [356mm]

Merchandising Bowl Add a merchandising bowl to your queue and see your impulse revenues increase, along with your margins, by up to 30%.

Post Top Signage A wide range of sign holders and dispensers are available to complement all of our Tensabarrier® range and adds additional guidance to your queue. 21


Marine Post

Marine Application Post Our exclusive Marine Application post utilizes a stainless steel post and hardware which is than painted with a super durable powder coat finish allowing for superior gloss, color retention and good storage stability. Weather-resistant and designed for use in many outdoor settings including: • Cruise Ships and Ports • Playgrounds

• Amusement Parks • Agricultural

• Construction Sites • Beach Resorts

Tensabarrier®

Features and Benefits: • The best product in the market to be used in harsh environmental conditions, while still maintaining an attractive aesthetic • All stainless steel hardware • Excellent Weather Resistance • Superior Chalking Resistance • Good Storage Stability Specifications: Construction: steel Weight: 22 lbs Height: 38” Tube Dia.: 2.5” Base Dia.: 14” Belt Length: 7.5’ or 13’ Belt Width: 2” Post Finishes: Black, Gray, White, Blue & Red (call for custom finish capabilities) Belt Color: over 40 color choices or custom printing options available Order Code: MARINE POST-STD: 71/2’ Belt MARINE POST-MAX: 13’ Belt MARINE POST-RCV

Marine Post

38.00" [965mm]

Standard 22lbs [9.9kg]

­Product shown : Marine Post in Black with L5 Blue Webbing 22

2.50" [64mm]

14.00" [356mm]

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Safety Posts

Safety Posts

886 Heavy Duty

We have a range of durable safety posts that can meet your health & safety needs. Using simple retractable belt technology you can be proactive, instead of reactive and stop an accident before it happens. All our barriers can be used to clearly demarcate traffic routes, prevent access to aisles when forklifts are in operation and draw attention to dangerous areas. Quick to set-up and easily removable our safety posts will help you prevent an accident before it happens.

A rugged post & base for indoor or outdoor use. • Recycled rubber stackable base • Detachable plastic post • Weather Resistant • Post available in all plastic colors • Over 40 belt color choices or custom printing options available

Tensabarrier®

886T2 886

Order Code: 886-STD: 7.5’ Belt 23lbs 886-MAX: 13’ Belt 886-RCV: No Belt 886T2-STD: 7.5’ Belt 24lbs 886T2-MAX: 13’ Belt 886T2-RCV: No Belt

875 Popular Plastic post with rugged good looks ideal for markets, warehouses & other utilitarian applications, completed with black branded base. • Post available in all plastic colors • 4-way connectivity • Available in a twin pack (specify on order) • Over 40 belt color choices or custom printing options available Order Code: 875-STD: 7.5’ Belt 875-MAX: 13’ Belt 875-RCV: No Belt

height

38”

tube O.D.

2.5”

base dia.

19”

weight

24lbs

height

38”

tube O.D.

2.5”

base dia.

14”

weight

18lbs

Tensacone Innovative and simple TensaCone is a quick and effective way to restrict access to unsafe areas. • Great for indoor and outdoor use • Quick and easy set-up and breakdown • Includes steel weighted ring for maximum stability • 4-way connectivity Order Code: TCN-STD: 7.5’ Belt TCN-MAX: 13’ Belt TCN-RCV: No Belt

­Product shown : 886 Heavy Duty Dual Line Post in Yellow with Yellow & Black Chevron Webbing 24

height

38”

tube O.D.

N/A

base dia.

14”

weight

13lbs

885 Outdoor Lightweight when empty for easy transportation. Plastic fillable base for stability. • Post available in all plastic colors • Weather Resistant • Over 40 belt color choices or custom printing options available Order Code: 885-STD: 7.5’ Belt 885-MAX: 13’ Belt 885-RCV: No Belt height

38”

tube O.D.

2.5”

base dia.

15”

weight

6lbs

886 Heavy Duty Post - Easy Storage

885 Outdoor Fillable Base

Post and base detach from one another making them easier to store, as well as flexible to be able to set-up and down.

A durable plastic base that can be filled with either sand or water for added flexibility in terms of overall weight and stability.

886 Heavy Duty Post - Durable

Belt Colors & Custom Printing

Hard wearing base can be walked on or driven over and still retain its shape, as well as carry handles moulded into the rubber for ease of moving.

Over 40 belt choices available, as well the option for custom printed webbing designed to your requirements.

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TC114 & SA1

SA1 Stowaway & TC114 Topper The Stowaway Post and Topper are perfect for establishing a highly visible perimeter in just seconds. Both products are easily stored, versatile and available in a range of colors and webbing styles.

SA1 Stowaway Post Stores quickly and conveniently into a handy carrying bag. The SA1 is compact and lightweight. The 4-pack Stowaway Tensabarrier® kit lets you establish up to an immediate 50’ highly visible perimeter in just seconds. (with max belts)

Order Code: SA1-STD: 7.5’Belt SA1-MAX: 13’Belt SA1-RCV: No Belt

Standard 7lbs [3.1kg]

38.00" [869mm]

Tensabarrier®

• Yellow post with yellow/black chevron webbing • Available as single or 4-pack • Weather Resistant

2.50" [64mm]

29.50" [750mm]

TC114 Topper® Features 7.5’ or 13’ of high visibility chevron webbing which connect cones together. Designed to fit over most standard traffic cones, the Topper is a quick & effective way to restrict access to designated areas. • Available in blue, green, orange & yellow • Easy to use • 4-way connectivity • Over 40 color choices or custom printing options available Order Code: TC114-STD: 7.5’Belt TC114-MAX: 13’Belt TC114-RCV: No Belt

TC114 Topper® color options

­Product shown :

When ordering be sure to specify the color of the unit, the belt or any pre-printed messages (if desired).

SA1 Stowaway Post with Yellow & Black Chevron Webbing 26

27


Acrylic Signage

Stock Signs Post Top Signage Made of a heavy-duty construction, our post top signage accommodates both 1/4” and 1/8” inserts and provides two fitting options, one for use with our Classic Post and Rope line and the other version designed to fit over our Tensabarrier®.

Stock Signs Examples:

Sizes 7”X11” 1/4” thickness & vertical orientation

S01-P - Please Enter Here (same on 2 sides) S02-P - Please Wait Here For The Next Available Teller S03-P - Exit (Front) Exit Please Do Not Enter (Back) S17-P - Line Forms Here S21-P - Please Wait Here Available in: (33) Black (23) Blue or (21) Red

Tensabarrier®

Also Available (Non Stock)

S01-P

S02-P

Line

Please

Forms

Wait

Here

Here

S17-P

S21-P

Enter

Sizes 7”X11”- 8.5”X11”-11”X14”-14”X22” & 22”X28” 1/4” & 1/8” thickness, horizontal or verical orientation See price list for updated pricing

Single Faced Signs S16-P - Line Forms Here (incl. graphic) S04-P - Please Wait Here For The Next Available Clerk S05-P - Please Wait Here For The Next Available Agent S15-P - Please Wait Here For The Next Available Associate S20-P - Wheelchair Graphic S18-P - Information (incl. graphic) S30-P - No Smoking (incl. graphic) S31-P - No Smoking Section (incl. graphic) S32-P - Smoking In This Area (incl. graphic) S14-P - No Entry (incl. graphic) S09-P - This Section Closed

Here

Please Wait Here For The Next Available

Please

Teller

Acrylic Sign Color Options: Vertical (portrait) or Horizontal (landscape) orientation.

Black (33)

Blue (23)

Red (21)

Stock

Stock

Stock

Green (28)

Brown (46)

Yellow (35)

Horizontal

Vertical

Double Faced Signs S06-P - Please Wait To Be Seated (Front) Please Be Seated (Back) S08-P - Wet Floor Please Be Careful (same on 2 sides) S10-P - Enter / Entrada (same on 2 sides) S12-P - Exit / Salida (same on 2 sides)

Bilingual Single Faced Signs S11-P - Please Wait / Por Favor Esperar S40-P - Passengers Only Beyond This Point

Gray (36)

Ivory (34)

* 1/4” thick acrylic signs for use with standard 1700 & 1701 sign brackets (shown above) & our deluxe heavy duty sign frames (page 30 )

Airport Single Faced Signs

* Now also available in 1/8” thickness for use in our light duty standard sign frames (page 30)

S41-P - First Class Check-In S42-P - Express Check-In S43-P - Purchase Tickets Here

Sign Brackets:

Custom Sign Capabilities Sizes 7”X11”- 8.5”X11”-11”X14”-14”X22” & 22”X28” 1/4” & 1/8” thickness, horizontal or verical orientation Your

Your

Message

Message

Here

Here

SX-1 SX-2 Single Faced Double Faced 28

White (32)

Take advantage of our extensive sign making capabilties. Simply call us with your requirements

Bracket and adapter for use with Tensabarrier® posts or any 2.5” dia. post top. Adapter cones in black. Bracket is available in polished chrome, polished brass, satin chrome, satin brass and all powder coated finishes

Order Code: BRACKET- HDSC For use with Classic Posts, Featuring a short stem for greater stability bracket is available in polished chrome, polished brass, satin chrome, satin brass and all powder coated finishes

Order Code: BRACKET - NO HDSC 29


Accessories

TensaBowl®

Full framed message holder to fit on top of an existing Tensabarrier® stanchion. • Horizontal or vertical orientation • Available in all Post & Rope finishes • Create your own signage to insert into the sign frame or use a Tensator acrylic sign

The low cost TensaBowl® by Tensator drives sales revenue from the queue lines by transforming your existing stanchions into an impulse merchandising fixture increasing impulse purchases by up to 400%.

Deluxe Heavy Duty

Sign Option

Light Duty Standard

7”x11”, 8.5”x11”, 11”x14”, 14”x22”, 22”x28”

7”x11”, 8.5”x11”, 11”x14”

1/4” thick acrylic sign and clear inserts

1/8” thick acrylic sign and clear inserts

Order Code: DELUXE HEAVY DUTY FRAME - Specify size, finish & orientation LIGHT DUTY STANDARD FRAME - Specify size, finish & orientation Specify on Order: HDSC - Includes adapter for Tensabarrier posts (excludes 14x22 & 22x28) NO HDSC - For classic post & rope no adapter (all sizes applicable) Acrylic inserts needed or not

Bowl Divider

Light Duty Standard

Deluxe Heavy Duty

A standard low cost signage solution from Tensator, which is compatible with any Tensabarrier® or 2.5” diameter post. • Bracket available in polished chrome, polished brass, satin chrome, satin brass & all powder coated finishes (specify on order) • Sign comprises of sign bracket and holder with an acrylic sleeve, to enable easy insertion of paper signs • Compatible with 7”x11” Horizontal paper signs Order Code: PSH1-T TENSABARRIER, Includes bracket & adapter PSH1-C CLASSIC POST, Includes bracket

Adapter

• Fits on top of any Tensabarrier® posts • All writing surfaces are black as standard. • No tools required for assembly/fixing Order Code: WS (long writing surface, black) Order Code: PTT (round writing surface, black)

Round Writing Surface

Long Writing Surface

Impulse Tower The Impulse Tower is an evolution of TensaBowl® and allows you to merchandise anywhere in the store. The vertical design of the impulse tower allows the unit to be shopped through 360 degrees. The standalone nature of the unit combined with the high clarity polycarbonate bowls makes merchandise standout to the shopper.

Brochure Holder The economical smoke acrylic rack contains two pockets and accepts standard 4”x8” pamphlet. A convenient way to display your company’s literature, our brochure holder fits over the top of existing post tops without obstructing the use of the belt. Order Code: LD1-T TENSABARRIER Includes bracket & adapter LD1-C CLASSIC POST, Includes bracket

Table Top Writing Surfaces Writing surfaces fit easily with any Tensabarrier® system. The writing surface transforms unused queuing space, enabling rows of customers to queue and complete any necessary paperwork or documentation, maximizing their queuing experience.

Acrylic Paper Sign Holder

Bracket

Order Code: TENSABOWL Order Code: BOWL DIVIDER

Tensabarrier®

Tensabarrier®

HDSC Includes adapter for Tensabarrier stanchions, No HDSC required for Post & Rope

• Made from durable, flexible polycarbonate • No tools are required for assembly • Includes black adapter • Fits onto any existing Tensabarrier® or In-Queue merchandising post • Sign options available: 3”x4”, 5.5”x7”, 7”x11” (please specify on order) • Optional dividers create 2 separate compartments

Accessories

Sign Frames

Double Sided

• Generates exceptional revenue per square foot of floor space • Circular design can be shopped through 360 degrees • High clarity & strength polycarbonate bowl construction allows good visibility & resists scratching • Large capacity for minimal restocking • Lightweight and easy to reposition option at 30lbs and 49” • Sign options available: 3”x4”, 5.5”x7”, 7”x11” (please specify on order) • Polished chrome finish with grey base cover is standard (as shown) Order Code: IMPULSE 4-1P

Profile Sign Sleek & stylish, the blade sign fits onto existing Tensabarriers® creating a contemporary way to display customer information. • Fits onto any existing Tensabarrier® or In-Queue merchandising system • 6”x18.75” Order Code: PS-618-33S

30

Umbrella Stand & Post Top Holder Our two exclusive designs provide your customer the option to place their wet umbrella in a bag, preventing dangerous falls from a slippery floor. Order Code: UMBRELLA STAND (sign sold seperately) Order Code: POST TOP UMBRELLA HOLDER (post sold seperately) Order Code: UMBRELLA BAGS (sold seperately) Post Top Umbrella Holder

Umbrella Stand

31


Wall Units

Wall Units

Tensabarrier® Wall Units are ideal for areas requiring periodic access restriction without taking up floor space. As part of the Tensabarrier® product line, the world’s original retracting belt barrier system, our wall units use the identical retracting mechanism as the floor standing Tensabarrier® posts.

897 Standard: 15’ belt length

All wall units feature Tensabarrier’s patented safety systems including locking belt ends that help to avoid accidental release, as well as the SlowRetract™ braking mechanism that provides slow, safe belt retraction.

Order Code: 897

Tensabarrier®

897 Max: (HC) High Capacity & (EHC) Extra High Capacity 24’ & 30’ belt length Order Code: 897HC (24’) Order Code: 897EHC (30’)

897P

897 Plus: 7.5’ belt length Comes with 6” wide belt as standard Order Code: 897P

897HC & 897EHC 897

897 Plastic Cap Colors Choices

Red 21

Yellow 35

Black 33

Chrome 1P

896 & 897 Belt End Options - please specify on order

898

­Product shown : 897 Plus with Chrome Caps & 7.5 ft. Custom Printed Plus Webbing

897 Mounting Options Tensabarrier wall units offer a choice of 4 mounting options and install on any surface - please specify on order

Standard Belt End

Panic Break Belt End

Magnetic Belt End

Wire Clip Belt End

Includes the 898 Wall Receiver unless otherwise specified which is screw mounted to the opposite wall.

Provides a panic breakaway in both directions, allowing for a fast exit in an emergency.

The belt end contains a magnet, so that the belt can be attached to metal surfaces.

A metal clip secures the belt end by looping around an upright and clipping back on the belt.

896 Mini Wall Mount: 7.5’ & 13’ belt length • Constructed in steel & powder coated finishes Order Code: 896 (7.5’) specify mounting option Order Code: 896HC (13’) specify mounting option Magnetic Mount

32

Warehouse Rack Mount

Removable semi permanent

Clamp Mount wire clip belt end standard unless otherwise specified

Concealed Mount Standard Mount

Mounting options: Concealed Mount (Reverse Mount) Magnetic Mount, Removable or Standard Mount 33


Pre-Printed Messages

B1 White (White) N7 Brown (PMS 497) Y5 Yellow (PMS 107) O5 Orange (PMS 144) R5 Red (PMS 200) R7 Maroon (PMS 505) L3 Light Blue (PMS 299) L5 Blue (PMS 287) L7 Dark Blue (PMS 2955)

Please Wait Here This Lane Closed Authorized Access Only No Entry Caution - Do Not Enter Danger - Keep Out Danger - Do Not Enter Caution - Do Not Enter Cleaning in Progress Danger - Keep Out Out of Service

BC (White on PMS 426) BD (White on PMS 426) RA (White on PMS 186) RB (White on PMS 186) RG (White on PMS 186) RH (White on PMS 186) RI (White on PMS 186) YA (Black on PMS 107) YC (Black on PMS 107) YD (Black on PMS 107) YE (Black on PMS 107)

Pre-Printed Chevron Webbing

Pre-Printed Striped Webbing

S1 Blue (PMS 288) S2 Red (PMS 200) S3 White (White) S4 Yellow (PMS 107)

D1 Blue (PMS 2728) D2 Green (PMS 384) D3 Red (PMS 186) D4 Yellow (PMS 107) D5 Yellow (PMS 107 & Magenta)

Standard 2” Webbing (7.5’ length only) S7 (Black w/reflective white) S8 (Yellow w/reflective White)

Custom Printing

34

Tensabarrier®

B9 Black (PMS 426) F5 Flouro Yellow (PMS 388) F3 Flouro Pink (PMS 813) F2 Flouro Orange (PMS 804) G6 Green (PMS 348) G7 Dark Green (PMS 3435) B5 Gray (PMS 431) B7 Dark Gray (PMS 432) P5 Purple (PMS 267) G2 Light Green (PMS 346)

Tensabarrier®

Webbing Selections

Plain & Fluorescent

Webbing Selections

Belt Selection Guide

Plus Webbing

Dye Sub Printed Webbing Custom digital dye-printed 2” & 6” wide belts are available for any Tensabarrier® product containing a retractable belt. Text, full color graphics, photo’s, messages & promotions can all be applied to your line management products with your own unique content design.

Pre-Printed Messages

Screen Printed Webbing Custom screen printed 2” & 6” wide belts are available for any Tensabarrier® product containing a retractable belt. Text or solid color logos and messages can be applied as a cost effective alternative to digital dye sublimation.

Standard Colors

Pre-Printed Chevron

Authorized Access Only Danger - Do Not Enter No Entry

Pre-Printed Striped

This Lane Closed Caution-Do Not Enter

B9 Black (PMS 426)

G7 Dark Green (PMS 3435)

B1 White (White)

L7 Dark Blue (PMS 2955)

R5 Red (PMS 200) 35


How to Order

What to know when placing an order

1. Post Option:

6. Select your accessories

310 Classic

312 Sphere

314 Contemporary

T: Traditional

F: Fixed

Post & Rope

2. Base Options:

1. Select a post top design

4 & 5. Choose your rope style, choose your rope color, length and end.

U: Universal

3. Post Finishes:

R: Removable

4. Rope Style & Color:

See Page 49

See Page 62-65

5. Rope Ends & Color:

3. Determine post color/finish

550 Snap End

2. Choose a base style from 4 unique designs

540 Hook End

6. Accessories:

Sign Frame

Acrylic Sign

Literature Holder

Paper Sign Holder

Please specify if post top needs to be tapped to accomodate for post top accessories 36

37


310 Classic

310 Classic Appearance and flexibility make our Classic line of portable posts and rope the ideal choice. Boasts durability, while lending an upscale sophistication to any environment. The Classic post is perfect for use in traditional environments with its stylish Classic top design.

310U Universal Base

310T Traditional Base

The slim profile Universal Base is cast iron with a pressed steel cover & available in all metals & finishes.

This ornate base option complements the Classic Top for traditional environments. A cast iron core is covered by a pressed cover & is available in all metals & finishes.

Order Code: 310U

Post & Rope

Order Code: 310T height

36.25”

tube O.D.

2”

base dia.

14”

weight

24lbs

310F/310R Permanent Fixed or Removable Base

height

38.5”

tube O.D.

2”

base dia.

11.5”

weight

22lbs

310 Classic Universal Base

For added stability in applications with established traffic patterns. Available in all metals & finishes. 36.25" [921mm]

Standard 24lb [10.8kg]

Order Code: 310F (fixed) shown 310R* (removable) height

38”

tube O.D.

2.5”

base dia.

5”

weight

10lbs 14.00" [356mm]

* Removable post attaches to 421 socket (sold seperately)

­Product shown : 310U Classic Chrome Post, Universal Base with 6’ Black Twisted Rope 38

2.00" [51mm]

Post Runner Dolly

421 Socket

No more heavy lifting! Accomodates all Tensator portable posts.

For surface installation, flange is 5” with a rounded edge.

Post Top Signage

Ropes, Chains and Connectors

A wide range of sign holders and dispensers are available to complement most of our Post & Rope range and adds additional guidance to your queue.

Velour, Naugahyde & Poly Hemp, Ropes offered in a variety of colors see page 49

Please specify if post top needs to be tapped to accomodate for post top accessories

39


312 Sphere

312 Sphere Featuring an elegant spherical top, this post is favored by prestigious locations throughout the world. This product is available with an ornate domed base for traditional environments, or slim profile universal base for a more contemporary look.

312U Universal Base

312T Traditional Base

The slim profile Universal Base is cast iron with a pressed steel cover & available in all metals & finishes.

This ornate base option complements the Classic Top for traditional environments. A cast iron core is covered by a pressed cover & is available in all metals & finishes.

Order Code: 312U

Post & Rope

Order Code: 312T height

38.5”

tube O.D.

2”

base dia.

14”

weight

24lbs

312F/312R Permanent Fixed or Removable Base

height

40.25”

tube O.D.

2”

base dia.

11.5”

weight

22lbs

312U Sphere Universal Base

For added stability in applications with established traffic patterns. Available in all metals & finishes. 38.5" [978mm]

Standard 24lb [10.8kg]

Order Code: 312F (fixed) shown 312R* (removable) height

37”

tube O.D.

2”

base dia.

5”

weight

6lbs

2.00" [51mm]

14.00" [356mm]

* Removable post attaches to 421 socket (sold seperately)

­Product shown : 312T Sphere Satin Brass Post, Traditional Base with 6’ Maroon Velour Rope at the Empire State Building, NY 40

Post Runner Dolly

421 Socket

No more heavy lifting! Accomodates all Tensator portable posts.

For surface installation, flange is 5” with a rounded edge.

Floor Protectors

Ropes, Chains and Connectors

All metal Tensabarrier and Post & Rope line bases now include rubber floor protectors as standard

Velour, Naugahyde & Poly Hemp, Ropes offered in a variety of colors see page 49

41


314 Contemporary

314 Contemporary Available in the full range of colors and finishes, the clean lines of the Contemporary posts compliment any décor, making it an ideal solution for modern spaces. 314U Universal Base

314T Traditional Base

The slim profile Universal Base is cast iron with a pressed steel cover & available in all metals & finishes.

This ornate base option complements the Classic Top for traditional environments. A cast iron core is covered by a pressed cover & is available in all metals & finishes.

Post & Rope

Order Code: 314U

Order Code: 314T 34”

tube O.D.

2”

base dia.

14”

weight

24lbs

314F/314R Permanent Fixed or Removable Base For added stability in applications with established traffic patterns. Available in all metals & finishes. Order Code: 314F (fixed) shown 314R* (removable) height

34”

tube O.D.

2”

base dia.

5”

weight

6lbs

height

36.25”

tube O.D.

2”

base dia.

11.5”

weight

22lbs

314U Contemporary Universal Base Standard 24lb [10.9kg]

34.00" [864mm]

height

2.00" [51mm]

14.00" [356mm]

* Removable post attaches to 421 socket (sold seperately)

­Product shown : 314U Contemporary Single Line Chrome Post, Chrome Universal Base with 6’ Green Velour Rope. 42

Post Runner Dolly

421 Socket

No more heavy lifting! Accomodates all Tensator portable posts.

For surface installation, flange is 5” with a rounded edge.

Post Top Signage

Ropes, Chains and Connectors

A wide range of sign holders and dispensers are available to complement most of our Post & Rope range and adds additional guidance to your queue.

Velour, Naugahyde & Poly Hemp, Ropes offered in a variety of colors see page 49

Please specify if post top needs to be tapped to accomodate for post top accessories

43


Tensators specialty post & rope line comes backed by 100 years’ of quality craftsmanship, and is designed to fit easily into any required setting.

309 Deco Evoke the art deco look of the 1920s & 30s with this highly stylized post design. • Square tube & base • Forged 4-way square loop • Removable screw insert to accommodate the full range of sign holders

31lb [14.1kg]

34.50" [876mm]

Post & Rope Specialty Posts

Specialty Post & Rope

Order Code: 309

2.00" [51mm]

Color Options:

Post & Rope

10”x10" [254mm]

Polished Brass

Polished Chrome

25lb [11.3kg]

The classic wild west Hitching Post is recreated in this rugged update of the original.

40.50" [1029mm]

307 Hitching

Order Code: 307

2.50" [64mm] 9.75”x.9.75” [356mm]

300 Plastic All plastic construction for indoor & outdoor applications.

Order Code: 300

966 Chain

966-S

(order by the ft.) S-Hook

3lb [1.3kg]

39.00" [991mm]

• Use with 966 plastic chain (see below) • Available in Black or White • Weather resistant • Fillable base

2.50" [64mm]

14.00" [356mm]

966-CL Connecting link

303 Safety

• Durable black base • Cast loop • Yellow metal post ­Product shown : 300 Plastic Post in White with White Plastic 966 Chain. 44

Order Code: 303

Standard 22lb [9.9kg]

34.25" [870mm]

High visibility barrier in bright yellow, perfect for factories, warehouses, parking lot or anywhere a rugged & durable barrier is required.

2.00" [51mm]

14.00" [356mm]

45


3035 Storage Cart

3035 Deluxe Storage Cart

Post & Rope

A fast method to deploy and pick up a large number of posts. The 3035 cart provides an easy transportation and storage system for up to 18 Tensabarriers or Classic posts. This is a heavy-duty cart designed to withstand constant use for many years while protecting posts with padded post slots. Specifications: Height: 72” Width: 32” Depth: 41” Weight: 175lbs Ships flat packed, assembly required Order Code: 3035

Features and Benefits:

Product Shown: 3035 Deluxe Post Storage Cart (posts not included) 46

Construction

Maneuverability

heavy gauge steel construction

6” diameter locking castors for greater maneuverability and stability

Post Protection

Storage Tray

padded slots to protect posts from scratching

convenient tray to store accessories

Wall Protection

Storage Capacity

rubber bumpers to protect against wall damage

capacity for up to 18 posts

47


Post & Rope

How do I determine the proper rope length to order? Ordering the correct rope length is easy! Here are things to keep in mind: 1. Once you choose a post model, be sure not to exceed the maximum recommended rope length (distance between posts) indicated on each post’s specification chart. 2. When designing a queuing system, it is advisable to buy ropes in modular 3’ and 6’ lengths in order to provide maximum flexibility should you ever need to reconfigure your layout.

Take the tight measurement from the center of one post to the center of the other post. Round up to the nearest inch. Center to Center of Posts

Wall to Wall

Wall to Center of Posts

43 Maroon 47 Walnut Brown

Velour Rope - cotton core

33 Black 35 Yellow

21 Red 23 Blue 32 White

Poly Hemp Rope

Take the tight measurement between the walls and then add another inch. For example, if you have a tight measurement of 5’3/4” you should order a rope length of 5’ 2”.

Take the tight measurement from the wall to the center of post. Round up to the nearest inch.

Take the tight measurement from the wall to the center of post. Round up to the nearest inch.

21 Red 29 Dark Green 33 Black

Twisted Rope - plastic

Eye to Eye of Posts

Following these instructions will ensure that your Classic post and rope system will comply with ADA and UFAS 4.4.1 regulations regarding protruding objects. It is important to position your posts to allow the correct amount of slack in the rope. A correctly measured and installed rope will hang with its center a minimum of 24” from the floor. If the posts are too close or the rope is too long, the rope will be too close to the floor and may present a tripping hazard. Conversely, a rope that is too short, or posts that are too far apart, will make the rope too taut, requiring only a slight downward pressure on the rope to compromise the stability of the posts. Proper spacing of the posts allows each rope to hang gracefully, while ensuring the stability and safety of your installation.

Stainless Chain

Rope Selections

Rope Ordering Instructions

Naugahyde Rope - cotton core

All ropes are 1.5” in diameter

Post & Rope

Rope Selection Guide

964-X Welded links stainless steel chain 22 24 29 33

Bright Red Royal Blue Hunter Green Black

43 44 46 48

Maroon Purple Brown Beige

50 Natural

960 Snap End

Snap & Hook Ends If your rope is still in pristine condition, you can replace your snap ends to instantly smarten up your Post & Rope stanchions within minutes. • Available in all Post & Rope finishes • Compatible with 1 1/2” diameter rope • Please note that ropes require 2 snap or hook ends to connect Wall Plates • Available in all Post & Rope finishes

540-1P

Call us if you need help in determining the proper rope length for your intended installation. 48

511 horizontal wall fixing able to fit up to 2 ends

509 vertical wall fixing, fits one end

509C Post loop with curved back, fits one end

550-65 540-2P 550-1S

49


Free Standing Signs

Poster Display Stands

Popular, widely used free standing metal sign holders that are perfect for a variety of settings including: retail (department stores, specialty stores and discounters), banks, hotels or hospitals.

Heavy duty and weather-resistant aluminum construction provides a long-term, practical use for any environment. Featuring a variety of display options as shown below:

Free Standing Signs

Sign Stands

• This popular sign stand is available in 7”x11”, 8.5”x11”,11”x14”, 14”x22” and 22”x28”

Tensabarrier®

14.25" [359mm] 22.25" [562mm]

• Heavy duty frame size can be horizontal or vertical (specify on order) • Height to Underside of Frame is 36” • Availabe in P&R finishes Order Code: 1310

56.75" [1442mm]

Tensabarrier®

1310 Sign Stand

1310 Base Options:

35lb[16kg]

Traditional

Universal

eXpressions

PS

PDS 1/2

PDS 1/2/3

Overall height: 56” 15”x24” rectangular tubing frame base. Available: 14”x22” in polished chrome or 22”x28” in black

Overall height: 56” 15”x24” rectangular tubing frame base. Available: 22x28 in black

Overall height: 90” 24”x25” rectangular tubing frame base. Available: 22”x28” in black

Overall height: 62” Weight: 95lbs 18”x26” rectangular tubing frame base. Available: 22”x28” in black & powder coated colors

• Adjustable height from 45.75” to 72” • Base size is 10” • Available in: polished chrome, satin chrome, polished brass & satin brass

ADJ to 72.00" [1892mm]

• Light duty frame size 7”x11” or 11”x14” can be horizontal or vertical

7.25" [181mm]

45.75" [1162mm]

1410 Sign Stand

11.25" [283mm]

Includes Lexan® windows.

PDS 1330

1350 Weather Warrior

Overall height: (14”x22”) 56” or (22”x28”) 60” 10”x14” flat base. Available: 14”x22” in polished chrome, 22”x28” in black

Protects graphics and stands up to any weather conditions.Weatherproof sign frame completely encloses message behind durable Lexan® windows. Exclusive bottom-loading design makes sign changes easy. Lock-in screws deter tampering. Contains condensation release vents.

Order Code: 1410 10lb(4.5kg)

Clear acrylic protective inserts sold seperatly Order Code: Acrylic Insert specify size 50

51


Tensabarrier®

APG & APG II

APG 1 & APG 2 - Advanced Pedestrian Guidance The new Advanced Pedestrian Guidance System APG 1 & APG 2 are portable, robust public guidance solutions to prevent pedestrian or vehicle access to a potentially dangerous area. Ideal for use in airport situations where passengers must be guided away from the hazardous under-wing area. APG 1 & APG 2 incorporating the singledirection design enables fast deployment and shortens passenger waiting time to board or depart an aircraft. APG 1 & APG 2 are equally suitable in any industrial or construction environment where simple, fast deployment of a very long barrier is required. Simply position and extend in one direction to form a highly visible safety barrier. The caddy posts of the APG 1 can be positioned to create a barrier of any shape (U, square, right angles). The patented Tensabarrier® retractable belt cassette enables a fast setup and take down.

APG 1 • Single direction deployment for fast and efficient set up • 4 caddys can extend up to 105 ft • Large diameter wheels make the unit easy to move and maneuver • Locking wheels for added stability • Strong frame and diagonally striped belts create a highly visible barrier to ensure passenger safety and reduce passenger waiting time to board or exit • Trolley and caddy system is compact and easy to store • Robust steel frame delivers durability in harsh environments • Chemical resistant and hard wearing rubber wheels and hand-grips • Cost effective way to manage pedestrian movement while maximizing customer satisfaction • Yellow/Black striped diagonal webbing available Specifications Footprint: 40.55” x 30.31” Height: 3’ 5” Individual Weight Post: 26.45 lbs Trolley with 4 posts: 150 lbs. Order Code: APG 1

APG 2 • High Visibility yellow finish complete with reflective strips for perfect nighttime view • Simply use hand wound mechanism to extend webbing up to 75’ • Locking spools for webbing keep barrier perfectly in place • New Compact design makes APG II easy to move • Fully steel frame including zinc undercoat for extra weather protection • Create a physical barrier to restrict passenger’s, further ensuring safety • Cost effective • Easy usage only one person required for operation • Save storage by eliminating multiple posts • Yellow/Black striped diagonal webbing available Specifications Footprint: 15.43” x 21.50” Height: 3’ 5” Weight: 132.28 lbs concrete base Order Code: APG 2 52

53


Blending style, safety and time saving installations, Adapta-Rail is the perfect solution for any chain store, pharmacy or outdoor setting. Easily configure this simple yet sleek railing system using any one of our post models to meet your specifications and installation requirements. Like all of our railing solutions, Adapta-Rail is available in steel tubing with welded flange construction to bring a lifetime of reliable service and elegance to your facility. While we offer all the standard solutions, we can easily custom fabricate your order for your personal style and preference. For total design control, simply select from our highest quality materials and tubing finishes.

Standard Post Models

Tensabarrier®

Adapta-Rail

Adapta-Rail

Post Order Example Model 0L5 Zero line 5” Flange

Model 1L5 Single Line 5” Flange

Model 2L5 Dual Line 5” Flange

Model 3L5 Triple Line 5” Flange

Model 0L7 Zero line 7” Flange

Model 1L7 Single Line 7” Flange

Model 2L7 Dual Line 7” Flange

Model 3L7 Triple Line 7” Flange

Post Model: 2L7 Post Height: 36” Tube Dia. 2” Post Configuration: End Post Finish: Polished Chrome

Standard Post Configurations

end

center

corner

3-way

angle

no rail

Round Tubing Model 920-1P (polished chrome) Model 920-3S (satin stainless)

All posts are available in stock heights of 36” & 44” other heights available for special order custom projects. Available in satin stainless and polished chrome finishes with 5” or 7” flange attachment. 54

55


Tensabarrier®

Turnstiles

Space Saving Turnstiles Turnstiles are a classic way to positively manage high volume traffic flow. Our selection of space saving turnstiles and supporting railings provide reliable access control in supervision free areas. We’ll work with you to construct the ideal solution for your space requirements.

Model 105-3S-GR Three arm turnstiles, designed to meet minimum space requirements, one-way traffic controllers with self positioning arms. All models, except portable, mount to the floor through holes in the base. Features and Benefits: • Stainless steel arms and housing. • Wear-resistant black vinyl painted pedestal. • Portable unit with floor tread and guide rail. • Overall width : 27” Weight: 120 lbs. • To include counter/register add -R Order Code: 105-3S-GR

When ordering, specify rotation

Left Hand 56

Right Hand


Tensabarrier

Tensabarrier®

Turnstiles

Turnstiles

Space Saving Turnstiles

Model 105-3S

Model Four Arm Turnstile

Model 104 Turnstile

Model 99 Turnstile

Same as 105-3S but without floor tread & guide rail.

Often used in conjuction with and adapta-rail system, Four Arm turnstiles are ideal for any application where patron flow control is desired

Wall mounted version of our 99 turnstile, complete with mounting bracket.

• Complete with polished chrome post and 7” diameter floor flange.

• To include counter/register, add -R.

• Ships standard clockwise rotation but may be easily changed to counter clockwise in the field.

Specifications

Specifications:

• Solid construction and utilizes a silent one-way clutch that allows the turnstile to rotate in one direction.

• For portable unit with Floor Tread and Guide Rail, add -GR.

Overall width: 23” Weight: 90 lbs. Finish: satin stainless

• Satin stainless arms & housing. • To include counter/register, add -R.

Back measures 6” x 17” width from back to tip of arms is 23”

Order Code: 99-3S

Weight with bracket: 50 lbs.

• Includes all pieces shown above.

Order Code: 104-3S Stainless Steel Arms, Stainless Steel and Black Housing.

Order Code: 105-1S

Specifications:

When ordering, specify rotation

Overall height: 37.5” Overall width: 52” Weight: 90 lbs. Finish: polished chrome

Order Code: 104-2P Brass Arms, Brass and Black Housing.

When ordering, specify rotation

When ordering, specify rotation

Order Code: Four Arm Turnstile

Left Hand 58

Right Hand

Left Hand

Right Hand

Left Hand

Right Hand 59


Fixed Railing

Tensator Mechanical Gates

Tensator’s Fixed Rail System is a modular railing system which allows you to vary the number and lengths of rails and post types according to your design requirements. The Fixed Rail System can be ordered on a supply only or a fully installed basis.

Tensator offers an economical range of access control mechanical gates perfect for environments where maximum security solutions are not required. Customers can choose from left or right handed Standard Mechanical Gates or Emergency Exit Gates both incorporating a manual break-out facility.

Ideal for demarcating areas alongside entrance gates, cordoning off non-accessible areas, creating a fixed sleek single line queue barrier or creating an indoor shopping cart parking area to safely store carts when not in use.

Features:

• Mild steel components that are available in polished chrome finish as standard

Tensabarrier®

Tensabarrier®

Features:

The Standard Mechanical Gate is designed to open manually and return to a closed position under spring tension when pressure is removed whereas the Emergency Exit Gate is designed to remain open after firm pressure is applied. Mechanical gates are supplied fully installed by Tensator’s installation team or can be sold on a ‘supply only’ basis and the product comes with a 1 year warranty.

Fixed Railing

Fixed Rail System

• Tensator Mechanical Gate opens manually to 90 degrees either left or right and returns to closed position under spring tension

• Standard post height 42” Choice of 59” and 78.75” cross rails • Variety of posts available to fulfill any layout requirement – end posts, middle posts, corner right & left hand posts & T-posts

• Tensator Emergency Exit gate maintains a constant reverse direction after firm pressure is applied to allow a manual break-out facility in the case of an emergency

• Easy floor fixing via four bolts that are concealed underneath the base cover

• Guide your customers with a sleek fixed rail system

• Polished chrome finish (as standard) 38” length gate arm with white infill panel and international ‘Arrow’ and international ‘No Entry’ symbol

• Demarcate indoor shopping cart parking areas using sturdy 59” cross rails

• Mild steel gate body measures 42” high

• Permanently cordon off restricted areas

Benefits:

• Creates the perfect access control solution when used in conjunction with Tensator’s Automatic or Mechanical Gates

• Reliable and practical access control solution

Benefits:

• Perfect for areas whereby maximum security is not required • Ideal for creating welcoming entrance and exit systems, creating walk-ways or politely guiding customers away from non-access areas • Can be used in conjunction with Tensator’s Fixed Rail System or as a stand alone mechanical gate solution • The Emergency Exit Gate provides an ideal solution for guiding customers through exit routes, as the gate arm remains static at 90 degrees until reset Arm Configuration: • Customizable up to a length of 38” 7.2”

• Full depth gate arm with infill panel • White arm infill panel with ‘arrow’/’no entry’ graphic

4.3”

• Emergency exit or customized graphics

38”

• Colored or transparent infill panel on request 10.4”

Gate Height

42 inches

Gate Diameter

10.5 inches

Gate Body Diameter

4 inches

Standard Gate Arm Length

38 inches

36.75”

42”

Technical Specifications:

42” 36.75”

10.4”

• Polished chrome

60

4.3” 38”

Finish:

Indoor Trolley Park

7.2”

Single Line Queue Barrier

61


Post Color Options

Post Color Options

Lawrence offers a wide pallet of colors & finishes, ensuring just the right look for any application & décor. From Powder Coated paints that match any interior to the warm & luxurious Solid Brass through to the cool crisp look of Stainless Steel. We can also custom finish any post to meet your needs.

Powder Coated: Economical, extremely durable & resistant to wear

33S Satin Black

33G Colorific Black

89 Black Wrinkle

73 Hammer Gray

87 Metallic Silver Gray

91 Light Metallic Silver

81 Silver Moon

92 Dove Gray

T - Standard P&R - Premium

T - Premium P&R - Premium

T - Premium P&R - Standard

T - Premium P&R - Premium

T - Standard P&R - Premium

T - Premium P&R - Premium

T - Premium P&R - Premium

Tensabarrier® and Post & Rope Lines

Tensabarrier® and Post & Rope Lines

Whatever your requirements, Tensator has a finish for you.

T - Premium P&R - Premium

T = Tensabarrier / P&R = Post & Rope Premium = Finishes that are also available - no minimums required

62

63


Post Color Options

32G White

1P Polished Chrome

1S Satin Chrome

2P Polished Brass

6 English Antique Brass

8 Statuary Bronze

10 Antique Copper

65 Gold Vein

T - Premium P&R - Premium

100 Beige

T - Premium P&R - Premium

66 Copper Vein

T - Premium P&R - Premium

35 Yellow

T - Standard P&R - Premium

82 Sun Gold

T - Premium P&R - Premium

64 Silver Vein

T - Premium P&R - Premium

T - Standard P&R - Standard

T - Premium P&R - Premium

T - Standard P&R - Standard

T - Premium P&R - Premium

T - Standard P&R - Standard

2S Satin Brass

T - Standard P&R - Standard

T - Premium P&R - Premium

Stainless Material:

Stainless material is only available for the following Tensabarrier速 models 890U & 890B 889U & 889B 889T2U & 889T2B 21 Red

T - Premium P&R - Premium

21 Blue

T - Premium P&R - Premium

94 Purple

T - Premium P&R - Premium

28 Green

T - Premium P&R - Premium

3S Satin Stainless

Tensabarrier速 and Post & Rope Lines

Metal Finishes:

T - Premium P&R - Premium

Tensabarrier速 and Post & Rope Lines

Post Color Options

Powder Coated: Economical, extremely durable & resistant to wear

3P Polished Stainless

Plastic Material UPVC: Only available for Tensabarrier速 models utilizing plastic posts

40 Burgundy

T - Premium P&R - Premium

64

46 Brown

T - Premium P&R - Premium

33 Black

T - Standard

32 White T - Standard

35 Yellow T - Standard

21 Red

T - Standard

23 Blue

T - Standard

T = Tensabarrier / P&R = Post & Rope Premium = Finishes that are also available - no minimums required

T = Tensabarrier / P&R = Post & Rope Premium = Finishes that are also available - no minimums required

* Custom Post Colors: Please call us for details. We can custom powder coat to meet your needs

* Custom Post Colors: Please call us for details. We can custom powder coat to meet your needs

65


InQ Merchandising Tensabarrier®

In Queue Merchadising The queue line is a unique environment within a retail store. It is a transitional environment where shoppers engaged in the broader shopping experience must pass through in order to check out. No other location in the store provides such a high concentration of customers and no other single location in the store has a bigger impact on overall customer satisfaction. Different customers may shop different aisles, and checkout at different cashiers, but they all share the same queue experience.The waiting customer is a captive audience, receptive to well placed impulse purchases and advertising messages. Unique panel designs allow retailers to offer a wide range of products to a captive audience Product

Order Code

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24.

TENSABOWL IQSA-SNAP 06847 06848 06849 06852 07281-000 LIGHTDUTYSIGNFRAME LMMA42 06856 IQMS-CN-91 IQMB-T-91 ACRYLICPANEL IQMB-B-91 IQMS-C-91 IQMS-EXT-CN-91 IQM-STD-HEADER LMMA18-91 LMMA17-91 LMMA16-91 IQMS-EXT-C-91 IQM-CURVED-HEADER IQMS-E-91 LMMA46-91

Merchandising Bowl Snap Frame 7” Deep Wire Shelf 8” Deep Wire Shelf 9” Deep Wire Shelf 11” Deep Wire Shelf PETG Magazine Holder 7”x11” Light Duty Sign Frame Impulse Tray Clear Acrylic 4" Scan Hook - Polished Chrome Standard Height Post Corner Tensabeam - Top Standard Height Acrylic Panel Tensabeam - Bottom Standard Height Post Center Extra Height Corner Post Clear Rectangular Acrylic Header 8” Shelf 11” Shelf 13.5” Shelf Extra Height Center Post Clear Curved Acrylic Header Standard Height Post End Angled Basket Silver

9

11

12

10

8

What can InQ Merchandising® from Tensator do for you?

15

13

1 14

7

16

21

• Maximizes dollar per sq.ft by utilizing non revenue generating space.

17 18 22

• In Queue Merchandising has proven to increase impulse sales and margins by up to 30%.

• Enhances brand awareness and communication with waiting customers.

19

2 20 23

• Speed customer flow within busy retail environments. • Improve store operations, customer satisfaction & provide a dramatic return on investment.

3 24 4 5 6

* See page 65 for additional accessories

Ideal for High Volume Retail Stores Including:

66

• Drug & Pharmacy

• Hardware

• Apparel

• Department Chains

• Automotive

• Electronics

• Office Supplies

• Sporting Goods

• Movies & Games 67


InQ Merchandising

1a

1b

1c

Step 4. Choose Panel Accessories

3a

3b

2

4a

LMMA17-91

LMMA18-91

CD/DVD Display Shelf - Silver 46.875” L x 9.25”W x 8.875”H

MA16 Display Shelf - Silver 46.875” L x 13.5”W x 4.25”H

MA17 Display Shelf - Silver 46.875” L x 10.625”W x 4.25”H

MA18 Display Shelf - Silver 46.875” L x 7.6875”W x 4.25”H

06847

06848

06849

06852

7” Deep Wire Shelf - Silver 45.5” L x 7”W x 4”H Silver or Black

8” Deep Wire Shelf - Silver 45.5” L x 8”W x 4.25”H Silver or Black

9” Deep Wire Shelf - Silver 45.5” L x 9”W x 4.75”H Silver or Black

11” Deep Wire Shelf - Silver 45.5” L x 11”W x 5.75”H Silver or Black

LMMA46-91

LMMA50

LMMA51

LMMA52

MA46 Angled Basket- Silver 22.25” L x 11”W x 6.125”H

MA50 Wire Basket 15” L x 12”W x 5.375”H Silver or Black

MA51 Wire Basket - Silver 23.75” L x 12.25”W x 4.25”H Silver or Black

MA52 Wire Basket - Silver 24.5” L x 10.25”W x 5”H Silver or Black

IQSA-SNAP

IQM-STD-HEADER

IQM-CURVED-HEADER

GIFTCARDHOLDER

Snap Frame 24.125” L x 36.125”W x 1”D

Clear Rectangular Acrylic Header need to order 2 per panel 48” L x 10.25”W x .125”D

Clear Curved Acrylic Header need to order 2 per panel 48” L x 10.25”W x .125”D

Gift Card Holder 20”L x 10.125”W x 4” D Silver

07281-000

O6386-00

TENSABOWL

BOWL DIVIDER

PETG Slatwall Magazine Holder 9.5” L x 2.875” W x 9.125” H

MA1 Acrylic Magazine Holder 8.75” L x 3.5” W x 9” H

Merchandising Bowl 13” Dia. x 6” Deep

For Merchandising Bowl clear acrylic

PRONG HOOK

SCAN HOOK

53486

LMMA42

Specify size and color 4”, 6”, 8” & 10” (91) Silver or (33) Black

Includes flip scan label holder Specify size and color 4”, 6”, 8” & 10” (91) Silver or (33) Black

Flower Ring 11.625”L x 6.75”W x .25” D (91) Silver or (33) Black

Impulse Tray Clear Acrylic 44”L x 12.25”W x 4” H

4b

Step 1. InQ Panel Options

Tensabarrier®

LMMA16-91

1a Standard/full height double sided slatwall panel: wood, 38”H x 48”W (includes post height) Order Code: 1QSAFH-48-91D 1b Standard/full height single sided slatwall panel: wood, 38”H x 48”W (includes post height) Order Code: 1QSAFH-48-91S 1c Extra height double sided slatwall panel: wood, 48”H x 48”W (includes post height) Order Code: 1QSAEH-48-91 2 Slat Grid Panel: 48”H x 48”W (only accepts wire accessories) Order Code: SLAT GRID PANEL (specify black or chrome)

Tensabarrier

LMMA6-91

InQ Merchandising

Buliding Your InQ System

3a Standard/full height acrylic panel: 38”H x 48”W (includes post height) Order Code: ACRYLIC PANEL-STANDARD 3b Extra height acrylic panel: 48”H x 48”W (includes post height) Order Code: ACRYLIC PANEL-EH 4a Standard/full height aluminum panel: (5 tier) - 38”H x 48”W (includes post height) Order Code: 1QM-AP-5-91 4b Extra height aluminum panel: (7 tier) - 48”H x 48”W (includes post height) Order Code: 1QM-AP-7-91 Step 2. InQ Post Options - holds panel

1a. Standard/full height post 38”

38”

48”

Order Code: 1QMS-E-91 (end) Order Code: 1QMS-C-91 (center) Order Code: 1QMS-CN-91 (corner) Order Code: 1QMS-E-898-91 (end w/spine to accept tensabarrier belt)

2.5” Tube O.D.

2.5” Tube O.D.

13.5”

13.5”

1a.

1b.

1b. Extra height post 48” Order Code: 1QMS-EXT-E-91 (end) Order Code: 1QMS-EXT-C-91 (center) Order Code: 1QMS-EXT-CN-91 (corner) Order Code: 1QMS-EXT-898-91(end w/spine to accept tensabarrier belt)

Step 3. InQ Beam Options - slatwall and acrylic panels only (not used for slat grid or aluminum panel)

InQ beams attach to top and bottom of InQ panels, which slide into InQ posts. Top Beam: 48”L Order Code: IQMB-T-91 Bottom Beam: 48”L Order Code: IQMB-B-91 68

* please call for custom color capabilities - we can match any decor to meet your needs

69


Electronic Queuing

Standard PDU & CDU Mounting Options

CDU - desk fixing

PDU - bracket fixing

PDU - desk fixing

eQ™ - SLQ3000 Call Forward LCD Media System

Benefits:

SLQ3000 functions not only as a queue management system, but as a technology platform. This next generation call forward system has the capability to incorporate digital media, manage a database of reporting information as well as managing advertising media.

• Manage customers in the fairest and fastest way, by serving them in the order they arrive rather than as a result of their choice of queue, eliminating “wrong line” frustration

This allows for additional revenue streams by way of customer promotional campaigns and the additional opportunity for saleable advertising space to third parties, such as brand owners. Single Line Electronic Call Forward systems begin with a “first come, first served” single line configuration with any of Tensator’s range of barriers, which manages the distribution of waiting customers from the queue to the available service points. Central Display Units (CDUs) provide a source of information for customers at the head of the queue, while Positional Display Units (PDUs) provide way-finding information at each cashier or service point. Customers are called to each position by the press of the cashier calling button, which works in tandem with friendly audio messages and directional arrows on positional displays, indicating where the next available service position is located and immediately speeding up the queuing process. Tensator provides a one-stop service for media creation, implementation, service, maintenance and installation, allowing systems to be designed specifically for your needs.

• Efficient customer guidance to operator positions, reducing waiting times and employee frustration • Improve operational efficiencies • Reduce service times by up to 30% • Optimize available resources • Full multimedia presentations can be played to enhance the customer waiting experience • Media can be updated quickly and cost-effectively, providing better targeted advertising opportunities. Uploaded onto either a USB stick or CD and sent out in an encrypted format from a central location, when inserted into the hub the system automatically recognizes the new media and uploads it to the system. Other than inserting the CD or USB stick and removing it when prompted no other action is required • Dramatically reduce actual and perceived waiting times, speeding up customer flow by 25% • Select from a wide choice of voices, languages and dialect to add a true personality to your audio content • Reduce opportunities for employee theft • Proven to reduce customer “walk-aways” by up to 96%

Features: • Fully wireless eQ™ solution • SLQ3000 can be configured to your exact requirements depending on the size of your location, service points required and footfall • SLQ3000 enables the use of digital media, from animated characters to full broadcast quality movies • Software utilises the power of Microsoft technology for High definition video in (WMV) Windows media format • SLQ3000 is driven by a powerful Tensator Media Hub • Select from a wide choice of male and female audio call forward messages or record your own custom message

4.5” Positional Display Units

• Standard 23” widescreen LCD CDU screen • Choice of PDUs - Static vs. Dynamic • Multi-color LED’s available on PDU screens, displaying a combination of red, green and amber graphics. • Option of 2 dual function call buttons • Variety of mounting options to fit any need • Split screen display option allows media message to be delivered to waiting customers without interuption. 23" Central Display Unit 70

Wireless Remote 71


Virtual Assistant

Virtual Assistant Enhancing the Customer Experience Tensator, the global leader in queue management solutions, presents the Virtual Assistant - the next generation of digital signage that really cares about the customer journey. Designed to enhance both the customer experience and the company brand, the Virtual Assistant utilizes cutting-edge technology to project an image, which creates the illusion of a live person and provides a unique advertising and instructional platform. Tensator’s Virtual Assistant delivers the following benefits:

• Completely customizable to fit brand image and messaging • Ability to create promotions that stand out from the crowd and deliver revenue • Brings product displays to life and fully engages with the customer • Versatile and flexible to fit any environment - Airports, Retail and Healthcare to name a few • Delivers a consistent message • Works 24 hours, 7 days a week and never takes a break or vacation! • Ability to speak in any language

“ The virtual aspect captures shoppers’ attention from the moment they enter the store – engaging their visual and auditory senses. And because the Virtual Assistant is so compelling, shoppers are receptive to the wealth of information she provides, enabling them to get the big picture of everything the store has to offer in a very personal and exciting way. ” Paul Tiberio, Senior Vice President of Merchandising & Chief Marketing Officer for Duane Reade.

Impressed?

We thought you would be. Contact us today to learn more about how Tensator’s Virtual Assistant can work for you. 72

­Product shown : Virtual Assistant at Duane Reade, NY 73


Hospitality

Lawrence Metal Products Hospitality Lawrence has been part of the Tensator Group, the world-leading queue management specialist since 2006. The Tensator Group is the innovator of the TensabarrierŽ retractable stanchion and has more than 40 years’ experience within the retail, transport, finance, leisure and public sectors and is a globally recognized brand within the industry. However, we are delighted that the Lawrence brand will remain solely for its hospitality product range and will gain global recognition as part of the group.The design and manufacturing of these products are very distinctive and the brand reflects the great heritage the company has held since its inception in 1881.

Call For Pricing

Please call for more information and for custom orders.

Service Bar Rails

74

Food Shields

Partition Posts

Flush Type Welded Posts

Glass Racks

75


Metal & Finish

Maintaining Brass and Chrome When it comes to polishing, the two ‘big guns’ are brass and chrome. If you clean brass or chrome items regularly, they will stay in good condition. If they have been neglected for a while, or have never been polished, it’s time to start cleaning regimen and stick with it. Brassware:

Liquid Reckitt Benckiser Brasso Metal Polish works well to clean brassware. Most brassware has a pattern, so there are “nooks and crannies” that require cleaning and polishing on the brass surface. Apply a coat of polish with a sponge or soft cloth. As soon as the coating of Brasso dries, use a cotton cloth to wipe off the polish, then a chamois cloth to bring out the shine. To remove any polish residue between the pattern lines, try cotton swabs. If the brass is badly tarnished, it may be necessary to apply polish two or three times

This service includes delivery of product, installation and setup of all items while providing removal of any refuse. Other pre-existing products can also be removed at your request. Core Product Core product consists of Tensabarrier® & Classic Posts, Frames, Wall Units and our Hospitality line. Our service can deliver these items and set them up on the same day as delivery. No order is too small or too large. InQ Solutions InQ solutions are provided to increase the customer journey as they travel towards the front of the line. Besides keeping an organized and steady flow of checking out, impulse buys can be increased dramatically while a customer idly waits on line. Our service can build your queue to any fit possible.

Chrome:

Electronic Queueing (eQ)

Cleaning chrome brings to mind most bathroom faucets, and kitchen items such as toasters. Reckitt Benckiser Silvo Silver Polish works as well on chrome as it does on silver. Apply a coating of polish using a sponge or soft cloth, leave it to dry, then clean with a cotton cloth, and buff with a chamois cloth if necessary. If you are in the habit of wiping chrome fixtures regularly, you probably do not need to polish them too often, as they will already be in bright and shiny condition.

Our electronic call forward system also provides a smooth flow in customer queue experience. We can provide a site survey and installation while educating you on all the possibilities that this queuing solution can provide.

Maintaining Stainless Steel:

The virtual assistant is an informative electronic projection of a real person that interacts with the public. A highly customized item such as this requires installation from an experienced staff. Our white glove service can safely deliver and install the virtual assistant to meet your needs.

The best way to maintain your stainless steel is to keep it clean. The term “stainless” is actually deceptive. The film of chromium on the surface is what makes it so durable. If not maintained, your steel can actually stain and corrode. This can happen with simple everyday contaminants like grease, dirt and oils. Use a wet cloth and mild detergent When something spills on your stainless surface, wipe it up with a wet cloth. The sooner these stains are removed the easier they are to clean. If a wet cloth doesn’t do the trick, you can add a mild detergent such as dish soap. Most of the time stainless steel cleaners are unnecessary. Soap works fine, and is gentler on your surface. Attempt this before using harsh chemicals.

Value Added Service

Maintenance & Care

As part of our customer value added service, Tensator provides white glove delivery and installation. For our core, InQ Solutions, EQ or Virtual Assistant products, they can be handled in this manner.

TENSATOR

Value Added Service

Virtual Assistant

There are limitless options the white glove service can assist you with. Please inquire about any custom requests for your queue managagement needs.

Use glass cleaner to remove fingerprints When equiment and smallwares are touched throughout the day, fingerprints get left behind. Oils from fingerprints can scratch the mirror polish on stainless steel. Glass cleaner is very effective at getting rid of these stains Dry immediately after cleaning Water spots from hard water can be avoided if the cleaned area is dried immediately. This simple step could save you a headache later. Again, wipe in the direction of the finish. Bleach and chlorine do more harm than good While bleach is guaranteed to wipe out bacteria, it can cause more harm than good to stainless surfaces. It breaks down the protective film on your stainless steel. An ammonia solution is suitable to use in its place. Never use rough abrasive sponges and steel wools These rough cleaning utensils scratch the surface of your stainless steel making it more susceptible to rust. 76

77


Shipping Information

Shipping Information

Shipping Options: Small Packages

Services Available:

Small packages are less than 70 lbs. and does not exceed 135” girth (over 70 lbs. will have an additional handling charges.)

• Inside Delivery

Available for 1-4 posts to be shipped using Ground Service.

• Construction Site

Our preferred small package carriers are UPS and FedEx.

• Residential

Single items over 70 pounds or length and girth over 135” long will be shipped by LTL common carrier.

• Call Before Delivery - additional charges will apply.

** Please call for freight quotes.

LTL Carrier Services

What is dimensional weight also known as DIM Weight?

• Continental US

The DIM Weight (also known as the volume weight) is the minimum weight that a standard package of a generic size may have that is handled by carrier such as: UPS or FEDEX.

• Puerto Rico

How is dimensional weight calculated?

** Please call for freight quotes.

In order to calculate the dimensional weight, the standard carton dimensions are required.

Returns

Our standard carton dimensions for all posts are 15”x15”x43”. (see figure)

If you need to return a product, please contact Customer Service. Items that were ordered incorrectly are subject to a restocking fee. Please refer to Terms & Conditions.

• Lift Gate

Dimensional weight is calculated by: length (inches) times width (inches) times height (inches) divided by 166.

• Canada • International Ocean and Air freight service are also available.

Damage Shipments

Example: One post per carton (15x15x43/166) = 59 lbs. DIM weight. The carton ships at a dimensional weight of 59 lbs.

At time of delivery and receipt, shipment must be inspected for any visible damage and/or open boxes and brought up to the attention of the carrier at that time in order for a claim on the carrier to be filed.

Services Available for Small Packages:

If product is received damaged, pleasecall Customer Service within 48 hours of receipt. Please refer to Terms & Conditions.

• Ground – Delivery based on distance to destination (1–5 business days) • 3 Day Select – delivered by end of 3rd business day • 2nd Day Air A.M. – 2 business days delivered by 10:30 AM • 2nd Day Air – 2 business day delivered by end of day • Next Day Air Early A.M. – delivered next business day as early as 8:00 AM

DIM Weight 15x15x43/166 = 59 lbs.

Standard 50 post packing configuration on a 40”X48” pallett

• Next Day Air - delivered by 10:30 AM next business day • Next Day Air Saver – delivered by 3:00 PM next business day Saturday delivery available for certain locations. Expedited services for small packages dependent on delivery zip code are available. Order must be received by 12:00 pm Eastern Standard Time to ensure expedited delivery. LTL Freight We will use the most competitive carriers for shipments. For shipments that have five or more posts. Volume Freight (7 pallets or more – up to full load.) Less than truckload (LTL) shipping is the transportation of relatively small freight in addition to selecting the right carrier, bill of lading, classifications, and options that meet the needs and are cost competitive for the customers. 78

50 posts to a full Pallet >>

40”

48”

79


Product Warranty TENSATOR

Product Warranties Tensabarrier, Posts, Ropes, Sign Brackets, Frames, Stands, Railings, Gates and Turnstiles Warranty We are proud of the value built into every one of our products. Tensator, Inc. is committed to bringing you products of the highest quality and value. We stand behind our products, with quick responsive service and a comprehensive warranty. All of our products feature state-of-the-art materials built with expert craftsmanship and are designed to last. To assure quality, we monitor every aspect of the production process, from initial assembly to final packaging. We do recognize that on rare occasions, variations can occur and so all our products are covered by a full warranty. Standard Two (2) Year Warranty This warranty covers all Tensator and Lawrence branded product(s). Posts, ropes, ropes ends, belts, cassettes, signs, frames, stands, railings, gates and turnstiles are warranted to be free of defects in materials and workmanship for two (2) years from date of shipment. Proper documentation must be supplied in order to determine warranty validity. Acceptable forms of proof are invoices, paid receipt or purchase order that Tensator is able to verify that goods were shipped against. Product(s) under warranty must be paid in full. If a Tensator product fails to perform to specifications due to an imperfection in materials, manufacturer failure or defect, we will repair or replace it with the same or equal product upon return of the defective product(s) at no charge during the warranty period. Tensator reserves the right to investigate all warranty claims. A Tensator Customer Service Representative must be notified within 30 days of a defect occurrence to qualify for warranty service. Product(s) may be returned only after you receive a Return Material Authorization (RMA) along with specific shipping instructions. In the event that a shipment is sent back without RMA, shipment will be refused. Tensator has the sole discretion to issue product refunds at the purchase price as long as upon inspection & confirmation customer abuse / misuse are not noted. Transportation and shipping charges are not covered by the warranty and are the sole responsibility of the customer. Customized Items All customized items are not eligible for refund. They are warranted against defects in materials and workmanship for two (2) years. Limitations Tensator is not responsible for the repair or replacement of product(s) subjected to abuse, improper use causing defect as a result of the following: • Unauthorized repairs, accident, alteration, misuse, neglect, fire, flood, acts of God or normal wear and tear such as chipping and tarnishing over a period of time. • Extreme outdoor conditions such as excessive moisture, temperature or other damage caused by outdoor elements. Products and finishes meant for outdoor use are weather resistant, not weather proof. • Altered, modified, misused, vandalized or improperly installed product(s). • Contaminants and/or treatments not recommended as described in the product care literature supplied with the product and available online at www.tensator.com How to Obtain Warranty Service To initiate warranty benefits, follow these instructions: • Items purchased directly from Tensator, call 800-441-0019 to obtain a Return Merchandise Authorization (RMA) number. • Items purchased through a Tensator Dealer, contact Dealer directly for RMA number. • Items returned due to dealer or customer ordering incorrectly, RMA will incur a 25% restocking fee upon credit issuance. 1. All items must be packed in original packaging or adequate, protective packaging. Any items received with inadequate packaging will be refused. 2. RMA number must be clearly visible and legible on outside of carton and/or shipping label. Items will be refused if RMA number was not obtained prior to shipping. 3. Carton and/or shipping label must specify name of dealer or customer returning goods along with address. 4. Items must be shipped pre-paid and insured. Send to the following address: Tensator, Inc. 260 Spur Drive South, Bay Shore, NY 11706 Save proof of shipping (tracking information) in the event shipment is lost or damaged in transit. Product(s) will be inspected upon receipt. Manufacturing defects will be repaired or replaced free of charge. Please note that the Tensator Product Warranty service is non-transferable and can be redeemed only by the original owner.

80


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