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Connect. Communicate. Collaborate.

Phone System

3CX Phone System for Windows Break free with a software-based IP PBX for Windows Break free from expensive proprietary

3CX Phone System for Windows is

phone systems and move up to an

an award-winning IP PBX that

open standard IP PBX that increases

completely replaces your proprietary

productivity of employees and IT

PBX, supports standard SIP soft/hard

staff and costs much less. Evolve

phones from any vendor, VoIP service

your communications by enabling

providers and VoIP gateways to

employee mobility: Calls can be made

connect traditional PSTN lines. Add

and answered seamlessly from outside

extensions or lines by adding standard

the office and voice mail and faxes

SIP telephony equipment and save on

received via email. Globalize your

consultants’ fees because of 3CX’


by connecting branch

easy to use web-based administration.

offices and re-directing local customer

Overcome the limitations of outmoded

service numbers via the internet to

hardware-based PBX systems, reduce

your phone system at negligible cost.

costs significantly and add advanced communications features that will make your company more efficient and competitive!

Unified Communications Enhance productivity with unified messaging and presence 3CX Phone System for Windows

3CX provides full video capability -

delivers Unified Communications

using 3CXPhone or a SIP video

technology by unifying voice mail, fax

phone, video calls can be made

and email; as well as providing

with a click of a button.

presence information. 3CX includes a fax server that is With 3CX, employees can easily see

able to route incoming faxes as PDFs

the presence of other users and

to email. Users can send faxes from

avoid unnecessarily making or

existing fax machines or by using a

transferring calls. Presence is

3rd party T38 capable fax server

displayed in any standards-based IP


phone, as well as in 3CX Assistant and the MyPhone user portal.

With 3CX, businesses save time and

Furthermore, 3CX unifies voice mail

money as they can forget about fax

and faxes with email by delivering

machines and extra telephone lines.

them to the user’s inbox. .

1. Presence – eliminate expensive telephone tag 2. Voice mail – receive voice mail in your inbox 3. Fax – receive faxes as PDF files

Freedom to the User Boost mobility and allow staff to tele-work 3CX gives total freedom to the user,

This way, crucial calls are never

by enhancing mobility and allowing

missed, and there is no need to give

staff to work remotely.

out personal mobile numbers when out of the office.

3CX Phone System includes a webbased user portal that gives extension

3CX is the only IP PBX to include a

users complete mobility and

free Windows VoIP phone that can be

independence. Users can configure

used in or out of the office. 3CX soft

extension preferences using a web

phone and the traditional hardware

browser without help from IT staff.

phone can be used at the same time

Call forwarding rules can be created

using the same credentials. For

based on time received, caller ID and

example, the hardware phone can be

type of call. For example, calls outside

used when at the office, but when at

their own working hours can be

home or on the road it is very easy to

routed to voice mail. Important calls

switch to the soft phone and remain

can be forwarded to a mobile based

connected to the company’s phone

on the caller ID.


1. User Portal – Configure your own extension preferences easily and from anywhere 2. 3CXPhone – Stay connected to the office wherever you are 3. Advanced forwarding rules – Set-up by caller ID, time and type of call

Freedom to the Network Manager Manage the phone system via 3CX’ web-based console With 3CX, network managers break

It is easier to manage and control and

free from the archaic user interfaces

you do not need to learn how to

of conventional PBXs and from the

update and troubleshoot an obscure

traditional PBX vendor. With the

home-made Linux version. Software-

intu it ive web -based console,

based scales a lot better too: Just add

administrators can easily create

more phones and lines as you go


along, without being limited by the




configuration changes, without

ports or processor on the appliance.

needing the PBX vendor. Because 3CX Phone System is just another

You can install 3CX on an existing

Windows server application, it is easy

server or virtualize it and eliminate

to manage too: It can be monitored

ext ra har dwar e, en erg y an d

just like any other Windows server

management costs. You can easily

application using your existing

backup your PBX to a disk and restore

network monitoring package. 3CX is

on another machine in case of

completely software-based and this

hardware failure - an impossible task

has many advantages over a

when an appliance breaks down.

traditional PBX or an IP PBX appliance.

1. Web-based Management Console - Access the phone system from anywhere 2. Virtualize - Save on hardware, energy & administration costs 3. Monitor - Monitor events & performance of PBX like any other server application

Freedom of Choice Tested interoperability with leading SIP hardware & VoIP providers 3CX has completed interoperability

Berofix, Patton, Grandstream and

testing with leading industry VoIP

Sangoma; and 3CX ships with ‘out of

hardware providers of SIP Phones and

the box’ configurations for the leading

VoIP Gateways, giving businesses


total vendor independence and Leverage low call costs by using 3CX

freedom of choice.

with popular VoIP



worldwide and benefit from 3CX ‘out

interoperable with 3CX including:

of the box’ configurations. Or use the

Aastra, Linksys, snom, Cisco,

3CX Gateway for Skype to make and

GrandStream, Polycom, Siemens and

receive calls to Skype users at no



Many leading SIP


3CX can automatically

configure most SIP phones with the appropriate extension settings.

3CX has a global network of over 1,000 3CX Partners who provide

VoIP Gateways that


interoperate with 3CX include:

businesses with fully integrated, costeffective VoIP solutions and top grade support.

1. SIP Phones – Automatic configuration of popular SIP Phones 2. VoIP Gateway – Continue to receive and make calls on your existing phone lines 3. VoIP Providers – ‘Out of the box’ configurations for leading VoIP providers worldwide

Break away from the cryptic and limited phone interface Finally an easy way to use your phone from Windows with 3CX Assistant! 3CX Assistant is a windows desktop

3CX Assistant works in tandem with

utility that offers extension users an

any IP phone, 3CXPhone (soft phone)

easy way to transfer, divert, launch or

or even analog phones! If using a

park calls, via drag and drop rather

hardware IP phone, the call will be

then via a cryptic phone interface. You

set-up to the IP phone.

can view status of other colleagues and avoid ‘voice mail tag’ and

3CX Assistant also integrates with

unnecessary phone calls. Launch calls

Microsoft Outlook,

by double clicking on an extension,

and other CRM systems to allow

selecting a contact from the

launching of calls and call journaling.

phonebook or by highlighting a

Caller ID can be matched to a contact

number on a web page and hitting a

record to automatically identify the

function key.


Managers can monitor phone line &

All extension users also have access to

call queue status. A handy instant

the web-based 3CX MyPhone portal,

message feature allows you to send

where they can view call history,

text messages to other users

manage voice mails, phonebooks and more.

1. 3CX Assistant – Manage your phone from your desktop, not a cryptic phone keypad! 2. Microsoft Outlook – Launch calls from Microsoft Outlook or other popular CRM systems 3. Instant messaging – Communicate with colleagues via text chat

Save on Costs with 3CX Say goodbye to expensive expansion modules and costly phone bills! 3CX Phone System for Windows

Further savings come from connecting

is much cheaper than a traditional

branch offices with 3CX’ Bridges, so

phone system. The initial purchase

that all inter-office calls are set-up as

cost and the expansion cost are both

internal calls and therefore free. Also,

much lower compared to a proprietary

integration of remote workers is easy

PBX, and with 3CX you also save on

with 3CX’ Tunnel, boosting mobility

maintenance fees from vendors.

and resulting in savings from teleworking possibilities.

Unlike appliances, 3CX can scale to almost unlimited capacity because it

3CX P h on e Syst em in clu d es

can leverage modern server hardware.




standard. Businesses do not need to With 3CX, businesses can also use

pay extra for advanced features or

VoIP Providers & Skype to save on

add-ons, as these are incorporated in

international calls and to terminate

the software: inbuilt fax server, digital

international customer service

recept ion ist, pag ing /inter com,

numbers on the local IP PBX.

integrated voice mail, central phone

Manage the PBX in house and save

book and more.

on consultants fees.

1. 3CX Bridges – Set-up interoffice calls as FREE internal calls 2. Advanced Features – No extra cost for voice mail, auto attendant and Queues. 3. Tele-work – Employees work remotely while staying connected to the company’s IP PBX

How it Works An open, vendor-independent system that grows with your business A complete 3CX Phone System for

Add extensions or lines by simply

Windows consists of the server

adding standard SIP telephony

software, soft phones or IP phones,

equipment and save on consultants’

and a VoIP Gateway to connect your

fees because of 3CX Phone System for

existing phone lines. It is also possible

Windows easy to use web-based

to re-use existing analog phones with


the use of FXS gateways. A VoIP provider can be used to leverage low

Overcome the limitations of outmoded

cost calls across your network.

hardware-based PBX systems, reduce costs significantly and add advanced

The system can use the existing

communications features that will

computer wiring, sharing the network

make your employees more productive

point with the computer, and can be

and your company more efficient and

installed on an existing, non-


dedicated Windows server or run as a virtual machine.

1. Soft phones – Use in combination with your IP Phone 2. IP Phones – Use any leading SIP hardware phone 3. Phone wiring – No need for extra cables as phones use your computer network

What others have to say about 3CX “We don’t understand VoIP, but we understand 3CX” - No Tomato advertising “3CX Phone System is a great

“I was attracted to 3CX’ software

Windows-based PBX solution for our company. It is a cost-effective

“3CX has significantly helped in

solution which is easy to install and

achieving our business goals to


expand with mobility.”

- Mike Faster, President, Coyote

- Chris Green, Managing Director,

Creek Consulting


"Configurability of 3CX is outstanding - we can easily make changes to the PBX ourselves, something that was unthinkable on a traditional PBX." - Bill Peters,

“3CX was remarkably flexible and

because of its simplicity, because it

easy to install. It was also extremely

runs on Windows and because it

simple to manage and being able to

has web-based management.”

run 3CX on Windows Server offers

- Steve Hechtman, President,

great peace of mind." - Dustin

Inductive Automation / Calmetrics

Adam, Director of IT RE/MAX


Lotus Racing Head of IT

3CX is Editor’s Best Award winner - Windows IT Pro 3CX VoIP solution makes an

"Our IP PBX is only 30% of the


3CX Phone System Review in

Computer Shopper highly

cost of other phone systems"

recommends 3CX Phone

Following an interview with 3CX’s

strategic importance to the market,


CEO Nick Galea, Computerwoche’s

its competitive advantages and its

Karl Wright reviewed the Free

editor Jurgen Hill wrote a very

Windows IT Pro editors select

impression on PC PRO editor


Jon Honeyball with PC PRO believes

Alan Stevens from ZDNet reviewed

that analogue telecom is a thing of

3CX Phone System for Windows

the past, and that to get more value

and found it to be a very good

edition of 3CX Phone System for

positive article about 3CX Phone

product: “Very easy to configure

value to the customer. They

from a computing infrastructure it is

“3CX is very easy to setup and

System for Window’s market

wise to switch to VoIP. He went on

and manage, the 3CX Phone

demand solid value and

Windows for UK’s biggest

manage. The MS Exchange 2007

performance from the products they

technology magazine Computer

position, the advantages of an IP

to test 3CX Phone System for

System for Windows scores well on

Unified Messaging integration

select using their product

Shopper and wrote that he

PBX against a traditional PBX, and

Windows and after installing the IP

functionality and is compatible with

works very well. I am very happy

knowledge and subject matter

“couldn't really fault 3CX's Phone

the Free edition of 3CX VoIP PBX.

PBX he concluded: “Overall, I'm

most SIP handsets, gateways and

with the product!”


System. The free edition has most of

very impressed with this solution.”


- Craig Hyatt, Information

the functions a home office or small

Technology Director for Campus

business will need...considering you

Services, University of North

can download it for free, we highly

Carolina at Chapel Hill

recommend it.”

winners based on the product’s

3CX Impressive Set of Features FREE Edition

Commercial Editions

Management and Scaleability

FREE Edition

Commercial Editions

Call Logging

Web-based management console

Call Reporting

Configuration Wizard

Blind Call Transfer

Real Time Web-based System Status

Attended Call Transfer

Integrated Web Server

Call Forward on Busy

Call Forward on No Answer

Call Routing (DID)

General Phone System Features

Caller ID Conference Calling Auto Attendant / Digital Receptionist Voice Mail

• • • •

• • • •

Music on Hold

Ring Groups

Hunt Groups

Central Phonebook

FREE Edition

Commercial Editions

Compact Windows System Tray Applet

Tunnel all VoIP Traffic over a Single Port

Transfer Calls

Shows Incoming Calls

Automated Restore and Backup

Shows Caller ID

Firewall Friendly Configuration of External Extensions via Tunnel

Shows Personal Call History

MS Windows Server Certified

Integrated Enterprise Database (PostgreSQL)

Run as Virtual Machine

NAT friendly tunnel feature

Remotely manage IP phones

Automatic Phone Provisioning

Allow Users to Configure Own Extensions

Unified Communications & Mobility

3CXPhone / Assistant

Divert Calls to Voice Mail

TAPI for Integration with Microsoft Outlook

Queue Monitoring

Shows Status of Other Extensions

Run as Presence Monitor with Desk Phone

3rd Party Application Integration Microsoft Outlook

Salesforce Integration

HTTP API to Integrate with any Web CRM

Microsoft Exchange 2007 UM

Call Parking

MyPhone Self-Service User Portal

Call Pickup

Receive Voice Mail via Email

Call Queuing

Make Video Calls

Call Recording

3CX Tunnel for Easy Remote Connections

Supports SIP Hardware Phones

Dial by Name

Advanced Forwarding Rules Based on Caller ID, Time and Type of Call

Supports SIP Software Phones

Supports VOIP Gateways & cards

MWI - Message Waiting Indicator

BLF Status Updates

Conference Rooms



Devices and Providers

Integrate Branch Offices with 3CX Bridges

Skype gateway

Standards-based Presence Information

Supports Popular SIP /VoIP Providers

Integrated Fax Server

SIP Trunking Support

Receive Faxes via Email as PDF

Create Free Links to other 3CX Systems

Free Communication Links to other SIP Servers

SIP Standards Support Fully Supports RFC 3261

Codecs (Voice Compression)

SIP Forking

G711 (a law and u law), GSM, Speex, IIbc


Establish SIP Trunks with other SIP Servers

*The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16

• •

3CX Phone System for Windows available through:

3CX USA 2180 Satellite Boulevard Suite 400, Duluth, Georgia 30097 USA Tel: +1 (800) 687 0903 Fax:+1 (770) 872 0531

3CX UK Unit 2, St. John's Mews, 13, St. John's Road Kingston upon Thames KT1 4 AN UK Tel: +44 (0) 845 869 5215 Fax:+44 (0) 845 869 5218

3CX Germany Baaderstrasse 44a - 12 80469 Munchen Germany Tel: +49 (0)89 / 22061592

3CX Cyprus Office 303 Engomi Business Center 1, 28th October Street 2414 Nicosia, Cyprus Tel: +357 (22) 444 032 Fax:+357 (22) 444 033

3CX Malta 16, Villa Ichang Triq Mons Alfredo Mifsud Ta Xbiex XBX 1063 Malta Tel: +356 2316 8300 Fax: +356 2316 8399

3CX Hong Kong Level 3 Three Pacific Place, 1 Queen’s Road East, Hong Kong Tel: +852 2588 3410 Fax: +852 2588 3499

© 2010 3CX Ltd. All rights reserved. 3CX, 3CX Phone System for Windows and their product logos are either registered trademarks or trademarks of 3CX Ltd in the United States and/or other countries.

3CX Australia Suite 201 84, Alexander Street Crows Nest NSW 2065 Australia Tel: +61 1300 79 89 25 Fax: +61 1300 79 89 35

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