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4/5/2013

EBERLITZ CUSTOMER KEY REFERENCES CAN BE USED EXTERNALLY eBerlitz Berlitz Corporation April 5, 2013

© 2012 Berlitz Corporation


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Š 2012 Berlitz Corporation

OUR OBJECTIVE: YOUR BENEFITS FOCUS ON 3 KEY ACTIONS TO INCREASE SALES

1. Acquire and develop new clients in your country Use the eBerlitz local and global Wins + eBerlitz clients list 2. Increase your success by improving our credibility Use the eBerlitz major client references / Case Studies 3. Accelerate your sales process with shared information a) Get client recommendation from other countries Ask your client for contact details of colleagues in others countries b) Be aware of centralized decision & competitors to prioritize your actions List your major potential clients where the decision is centralized overseas c) Increase your participation rate in tenders with awareness of upcoming tenders


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© 2012 Berlitz Corporation

VARIOUS EXPERIENCES FOR WIN CASE STUDIES 1.

BANCOLDEX

2.

PWC

3.

RAIL EUROPE

4.

UPM

5.

AKER SOLUTIONS

Mexico

Uruguay

Colombia

ASSESSING THOUSANDS OF TRAINEES IN RECORD TIME

WIN A CONTRACT VS THE COMPETITION

Belgium

BLENDED OFFERS: A SOLUTION TO PRICING PRESSURE

BLENDED LEARNING AND CLIENT LOYALTY

Norway

TIME AND COST EFFICIENT SOLUTIONS


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Š 2012 Berlitz Corporation

ASSESSING THOUSANDS OF TRAINEES IN RECORD TIME

Colombia, June 2012 | Bancoldex

Requirements

Our Solutions

Main Advantages

Scalable and easy-to-implement English assessment tool for over 50,000 employees national wise

Online Audit: a 45 assessment of grammar, vocabulary and oral comprehension skills

Server capacities to support a high volume of simultaneous connections

Specific assessment needs Filter test with liable CEF results. Need to be an online test. That could be adjust to customer needs, lay-out, look and feel. Controlled access /Not public.

A set of questions was custom engineered and added to the audit An equivalence with the CEF level was also designed .

Collaboration between SLTI for pedagogical and Telelangue R&D for IT & pedagogical development.

Short term notice and low budget There was not budget assign to the test, was supposed to be include in the whole price.

Record implementation time = less than 1 month. Lengthening the testing schedule until December 2012.

Easy-to-deploy tool: automated process, no downloads, works for PC/Mac, IE, Safari, Firefox

Results Enrollments: 40,000 employees enrolled and 24,000 were tested between July and September 2012 Turnover: It s an adding value project so not turnover so far. Expected outcome: Get the tender for the 3th time next year and be able to charge the test because of the great customer experience.


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© 2012 Berlitz Corporation

WIN A CONTRACT VS THE COMPETITION

Mexico, April 2012 | PricewaterhouseCoopers

Requirements

Our Solutions

Main Advantages

To increase the e-learning consumption (4 to 8 hours / month depending on student level vs 2 to 4 hours / month with previous provider)

Kick-off meeting Internal communication strategies Guidelines for optimized user experience

Local project manager Program customized to trainees needs and designed to increase motivation

To measure efficiency of training project by utilizing the TOEIC® exams at end of program Several languages

Online TOEIC® preparation module Job oriented e-learning platform English, French, Spanish, Italian German

CyberTeachers specializes in 218 job profiles and over 20 industries 6 languages available

Results Enrollments: 1,500 students in 5 months Turnover: 77K for e-learning + additional sales targeted for F2F Satisfaction rate: Excellent trainee feedback (CyberTeachers look-and-feel highly appreciated in comparison to GlobalEnglish)


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Š 2012 Berlitz Corporation

BLENDED OFFERS: A SOLUTION TO PRICING PRESSURES

Belgium, April 2012 | Rail Europe

Requirements

Our Solutions

Main Advantages

Client pressures for lowering prices on usual language learning packages (40 F2F classes/student)

Migration to a full Blended Learning package, containing: - 30 face-to-face lessons, and - 10 phone lessons , and - 3 months online courses (unlimited access)

With our large portfolio we can always find efficient solutions to all kinds of training budgets Blended Learning allows for both a cost reduction and also for an increase in course-hours.

Results Enrollments: Doubled number of trainees targeted for 2012 Turnover 2011: 44K Expected turnover 2012: 80-100K


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Š 2012 Berlitz Corporation

BLENDED LEARNING AND CLIENT LOYALTY

Uruguay, 2009 | United Paper Mills

Requirements

Our Solutions

Main Advantages

Wanted to lower the cost of Berlitz F2F training with high instructor travel expenses due to locations distant from Berlitz but maintain Berlitz service that was highly successful

Migration to Blended Learning programs containing:

Our Blended Learning programs enable the company to maintain the quality service they received with previous programs at lower costs

BVC (75%) + F2F (25%)

Results Enrollments: over 400 trainees Outcomes: Sales increase instead and customer loyalty


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Š 2012 Berlitz Corporation

TIME AND COST EFFICIENT SOLUTIONS

Norway, 2008 | Aker Solutions

Requirements

Our Solutions

Main Advantages

Training in English and Norwegian for employees in distant locations in Norway

BVC private or group programs

Our ability to provide virtual classes in different formats covering various learning profiles and budgets

To have everyone up to level 5-6 in short time

Intensive & flexible schedule

Our ability to bring employees to the company s learning goals in a short time while providing the same service to all employees

Strategically wanted to give the same solution for language training to everyone

Results Enrollments: over 350 trainees since 2008 Turnover: 350K Satisfaction rate: Very high satisfaction rates and renewal for 2013


Test  

Test in progress

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