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SOCIALISING IN OUR VENUES AND ATTENDING EVENTS - LAST UPDATED APRIL 2016

1) Event Tickets/ Admission Event tickets will be available via The Terrace, SU Welcome desk or online. There may be additional tickets available at the event on the door, however additional charges may apply. There is no limit to the number of tickets available for purchase, however restrictions do apply for the entry of non-students (or guests, see below). ‘Love It Card’ holders have access to any events free of charge, however special events such as Final Fling or Freshers, tickets or wristbands will need to be collected either prior to or at the event to ensure access is granted. For special events with T-shirts, vouchers or other ancillaries these can be collected from The Terrace or SU Welcome desk prior to the event taking place, a deadline for this collection may be set due to limited numbers available. ‘Love It Card’ holders will have the same restrictions on collection of any of the above event extras due to limited availability. For all ticket or ancillary collection a valid TUS Card must be presented or ticket collection will be refused. All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury). Please note that this is standard practice at every entertainments venue in the UK and complies with the law on distance selling – ticket sales are exempt from cancellation. However, there are certain instances in which a refund may be given: • The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders. • The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management. • For single-headliner events, if for any reason the headline artist has pulled out and we will endeavour to reschedule the event where possible and in this instance the original event ticket would be valid for the re-scheduled date. If a new date cannot be rescheduled then a full refund will be given to all individuals possessing a ticket for that event. • For events with multiple headline artists, Teesside University Students’ Union management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner. •

In all instances management’s decision is final based on the individual circumstances.

THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED. If you have a question or query, then please ask to speak to the Facilities & Events Manager. If you are unsatisfied with the outcome, you can raise your complaint via email to enquiries@tees-su.org.uk

Terms And Conditions Of entering and socialising in SU venues after 7pm - April 2016  

Terms And Conditions Of Entering And Socialising In Venues At Teesside University SU As Of April 2016.

Terms And Conditions Of entering and socialising in SU venues after 7pm - April 2016  

Terms And Conditions Of Entering And Socialising In Venues At Teesside University SU As Of April 2016.