Page 159

End-user satisfaction with the Integrated System of Federal Government Financial Administration 157 (SIAFI): a case study

Table 4: Tests on model consistency. Cronbach’s Alpha Factor

This Research

Doll; Torkzadeh

Context

0.87

0.89

Accuracy

0.87

0.91

Format

0.76

0.78

Ease of use

0.80

0.85

Timeliness

0.53

0.82

End-user satisfaction

0.89

-

Source: Research data, 2009.

After the formation of the equations factor, the estimators of the factors were calculated. Table 5 provides a statistical summary. Table 5: Estimation of factors. Theoretical values

Calculated values Maximum

Average

Standard deviation

0.544

3.638

2.368

0.733

2.214

-0.427

3.747

1.878

0.108

5.629

2.271

0.198

3.819

2.826

0.797

-3.591

6.477

1.443

-1.331

2.776

1.459

0.962

Timeliness

-2.071

6.109

2.019

1.063

3.583

2.531

0.681

End-user satisfaction

-2.260

6.347

2.044

1.436

2.725

2.212

0.382

Factor

Minimum

Maximum

Average

Context

-2.051

6.593

2.271

Accuracy

-2.498

6.926

Format

-1.087

Ease of use

Minimum

Source: Research data, 2009.

The ‘content’ factor, which relates to the information that can be extracted from the system, indicated that users were indifferent (i.e., the factor caused neither satisfaction nor dissatisfaction.) The ‘accuracy’ factor, which relates to the accuracy of information produced by the system, indicated that respondents had some dissatisfaction. The ‘format’ factor, which relates to the provision of information provided or accessed, indicated that users had some satisfaction. The ‘ease of use’ factor, which relates to aspects of system operation, indicated some dissatisfaction from users. The ‘timeliness’ factor, which relates to availability and updating of system information, indicated that respondents were indifferent. Overall, the average level of satisfaction was statistically much higher than three and less than four, which means that Siafi users were only slightly satisfied with the Siafi IS.

JISTEM, Brazil Vol. 10, No.1, Jan/Apr 2013 pp.145-160

www.jistem.fea.usp.br

Volume X - Number I  

First number of the 10th edition of the JISTEM (Journal of Information Systems and Technology)

Volume X - Number I  

First number of the 10th edition of the JISTEM (Journal of Information Systems and Technology)

Advertisement