8.2. Card TAB The Card TAB allows you to start a new process or advance a started process. Both operations can be carried out by an operator only in case the he/she belongs to a group that is enabled to perform that activity. For example, in case a logic flow of the Incident Management process is the one represented by the following schema, both the Helpdesk group and a specialists group can classify a ticket.
8.2.1. Guide to compilation The available operations are the same as described for the cards in the paragraph 6.2. You can refer to them with the following additional elements: •
record of the current status of process, shown in the first row on the top
choice of the action to perform, in case the flow needs more options to be advanced
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