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OUR SERVICES

Keeping you up and running

OUR SERVICES

Keeping you up and running

Whe re will I find the Te chGuys? You will only find the TechGuys at PC World, Currys, Currys Digital and Dixons Travel stores. They are a special team quite simply dedicated to all aspects of after-sales care. They can deliver your product to your home, they can install it and show you how it works, they can offer you friendly advice and support if you have any problems and, should anything go wrong, they’re on hand to sort it out with an expert repair team. Even if you bought your product in other stores, they’re always on hand to help you.

How do I get in touch with the TechGuys? In-store

Visit the TechGuys in-store at PC World and selected Currys stores.

Call us free on

0800 0234 701 Online www.thetechguys.com

The TechGuys at

www.thetechguys.com

www.thetechguys.com

DSG000234

DL Generic leaflet 12PP.indd 1-2

10/8/09 09:58:01


Who are the Tech G uys?

How can the Tech G uys help?

The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to sort out all sorts of things in customers’ homes, from digital streaming to descaling dishwashers; from installing a TV aerial or Sat dish to professionally cleaning and restoring your cooker.

The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. If you can’t find the service you want, just call the TechGuys and they’ll help to meet your needs. Many of the TechGuys services can be performed in-store, on the spot; or you can choose to have the TechGuys come to your home at a time to suit you. Some services can be conducted over the phone.

Hundreds more are ready to help you at our in-store service centres in all PC World stores and selected Currys stores. They can give your PC a full MOT and service, set up your new computer just as you want it; they can help you choose the right memory upgrade and then install it for you.

Whether it’s in-store, over the phone or at your home, the TechGuys will discuss your requirements, tell you what they will do and how long it is likely to take; and when the job’s done, they give you a demonstration and answer any questions you may have.

DELIVER

INSTALL

SUPPORT

REPAIR

We can deliver at a time to suit you

Whatever it is, we can get you up and running

We’re here to help, by phone, in-store, at your home, or online

If anything goes wrong, we can put it right in no time

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 3-4

10/8/09 09:58:19


Who are the Tech G uys?

How can the Tech G uys help?

The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to sort out all sorts of things in customers’ homes, from digital streaming to descaling dishwashers; from installing a TV aerial or Sat dish to professionally cleaning and restoring your cooker.

The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. If you can’t find the service you want, just call the TechGuys and they’ll help to meet your needs. Many of the TechGuys services can be performed in-store, on the spot; or you can choose to have the TechGuys come to your home at a time to suit you. Some services can be conducted over the phone.

Hundreds more are ready to help you at our in-store service centres in all PC World stores and selected Currys stores. They can give your PC a full MOT and service, set up your new computer just as you want it; they can help you choose the right memory upgrade and then install it for you.

Whether it’s in-store, over the phone or at your home, the TechGuys will discuss your requirements, tell you what they will do and how long it is likely to take; and when the job’s done, they give you a demonstration and answer any questions you may have.

DELIVER

INSTALL

SUPPORT

REPAIR

We can deliver at a time to suit you

Whatever it is, we can get you up and running

We’re here to help, by phone, in-store, at your home, or online

If anything goes wrong, we can put it right in no time

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 3-4

10/8/09 09:58:19


Prices correct as of 07/08/09

Computer Support Services PC or Netbook Set Up Expert set up of any PC or Apple Mac plus installation and configuration of software and parental controls. The TechGuys will also set up your mobile broadband. In-store service In-home service

£29.99 £49.99

Wireless Network Set Up Installation and set up of your wireless router to create a wireless network in your home. The TechGuys will talk you through the set up over the phone or come round to your home. Over-the-phone service In-home service

£29.99 £49.99

Wireless Printer Set Up Your wireless printer connected to your PC without the need for complicated instruction manuals.

TechFriend™ TechFriend™ is on hand 24/7 to help sort out all sorts of problems on any computer you own. The TechGuys can even share control of your mouse remotely to get you up and running again! Over-the-phone service TechFriend Annual TechFriend Monthly

Media Streaming Installation Your media streamer connected swiftly, safely and securely. In-home service

£49.99

Surf Patrol Plus Keep your family safe online. The TechGuys will set up parental controls on your PC to give you complete peace of mind. The TechGuys can provide a basic service in-store free of charge. Over-the-phone service (inc. Net Nanny)

Over-the-phone service In-home service

£79.99 £6.99

£49.99

£29.99 £49.99

Software Installation Software installed and configured to your requirements while you wait to save you time and hassle.

TV Anywhere installation Watch your TV wherever you are in the world with all the functions of your TV remote on your laptop. No additional fees or subscriptions.

In-store service

In-home service

£19.99

£49.99

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 5-6

10/8/09 09:58:23


Prices correct as of 07/08/09

Computer Support Services PC or Netbook Set Up Expert set up of any PC or Apple Mac plus installation and configuration of software and parental controls. The TechGuys will also set up your mobile broadband. In-store service In-home service

£29.99 £49.99

Wireless Network Set Up Installation and set up of your wireless router to create a wireless network in your home. The TechGuys will talk you through the set up over the phone or come round to your home. Over-the-phone service In-home service

£29.99 £49.99

Wireless Printer Set Up Your wireless printer connected to your PC without the need for complicated instruction manuals.

TechFriend™ TechFriend™ is on hand 24/7 to help sort out all sorts of problems on any computer you own. The TechGuys can even share control of your mouse remotely to get you up and running again! Over-the-phone service TechFriend Annual TechFriend Monthly

Media Streaming Installation Your media streamer connected swiftly, safely and securely. In-home service

£49.99

Surf Patrol Plus Keep your family safe online. The TechGuys will set up parental controls on your PC to give you complete peace of mind. The TechGuys can provide a basic service in-store free of charge. Over-the-phone service (inc. Net Nanny)

Over-the-phone service In-home service

£79.99 £6.99

£49.99

£29.99 £49.99

Software Installation Software installed and configured to your requirements while you wait to save you time and hassle.

TV Anywhere installation Watch your TV wherever you are in the world with all the functions of your TV remote on your laptop. No additional fees or subscriptions.

In-store service

In-home service

£19.99

£49.99

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 5-6

10/8/09 09:58:23


Computer Data Services Data Recovery If you lose valuable photos, movies, music and documents, we can come to the rescue! We can recover deleted or corrupted files and transfer the retrieved files to a new hard drive, CD or DVD. Standard service Specialist lab service

£99.00 £699.00

Data Vault Losing valuable photos, movies, music and documents is a real nightmare but now you can sleep easy with TechGuys Data Vault. You can store and retrieve data from any PC, anywhere in the world and it even connects to iPhones and BlackBerry devices! Data Vault 50GB Data Vault Unlimited

£39.99 £89.00

Prices correct as of 07/08/09

Computer Upgrade Services PC Upgrade Get more out of your PC with an upgrade to give you better performance playing games, TV and editing videos. In-store service

Memory Installation Boost the performance of your PC with a memory upgrade. The TechGuys will help you choose the right memory for your model. In-store service

In-store service

£24.99

In-store service

£19.99

PC Supercharge Plus All the benefits of PC Supercharge, plus the installation of an extra 1GB of RAM to speed up your laptop, PC or Mac. In-store service

Data Cleanse Secure removal of all files and records from a hard drive with Government approved software. This is ideal if you’re disposing of or selling an old PC.

£14.99

PC Supercharge The TechGuys will optimise how your PC runs to give your PC a faster, better performance. In-store service

Data Transfer Transfer files from your old PC to your new PC no matter where it was bought.

£29.99

£24.99

PC Tune Up A comprehensive 40 point MOT for your PC including a virus scan and spyware check. Hardware upgrades (when bought) are installed free of charge.

£24.99 In-store service

£49.99

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 7-8

10/8/09 09:58:25


Computer Data Services Data Recovery If you lose valuable photos, movies, music and documents, we can come to the rescue! We can recover deleted or corrupted files and transfer the retrieved files to a new hard drive, CD or DVD. Standard service Specialist lab service

£99.00 £699.00

Data Vault Losing valuable photos, movies, music and documents is a real nightmare but now you can sleep easy with TechGuys Data Vault. You can store and retrieve data from any PC, anywhere in the world and it even connects to iPhones and BlackBerry devices! Data Vault 50GB Data Vault Unlimited

£39.99 £89.00

Prices correct as of 07/08/09

Computer Upgrade Services PC Upgrade Get more out of your PC with an upgrade to give you better performance playing games, TV and editing videos. In-store service

Memory Installation Boost the performance of your PC with a memory upgrade. The TechGuys will help you choose the right memory for your model. In-store service

In-store service

£24.99

In-store service

£19.99

PC Supercharge Plus All the benefits of PC Supercharge, plus the installation of an extra 1GB of RAM to speed up your laptop, PC or Mac. In-store service

Data Cleanse Secure removal of all files and records from a hard drive with Government approved software. This is ideal if you’re disposing of or selling an old PC.

£14.99

PC Supercharge The TechGuys will optimise how your PC runs to give your PC a faster, better performance. In-store service

Data Transfer Transfer files from your old PC to your new PC no matter where it was bought.

£29.99

£24.99

PC Tune Up A comprehensive 40 point MOT for your PC including a virus scan and spyware check. Hardware upgrades (when bought) are installed free of charge.

£24.99 In-store service

£49.99

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 7-8

10/8/09 09:58:25


Prices correct as of 07/08/09

Computer Repair Services

Television Services

Laptop Repair A fixed price laptop repair service to get you up and running again. The TechGuys will provide a full diagnosis to find out what’s wrong. There are no hidden charges and all parts and labour are included. No fix, no fee, guaranteed.

Aerial Installation Installation of a high quality aerial and connection to a digital set top box to give you the best reception possible and a bigger range of digital channels. Ensures that you’re ready for the digital switchover. In-home service £149.00

In-store service

£229.00

Laptop Keyboard Repair Keyboard jammed, buttons missing or broken? The TechGuys will sort it out. In-store service

£49.99

Desktop PC Repair An expert desktop repair service to get you up and running again. The TechGuys will provide a full diagnosis to find out what’s wrong. Replacement parts recommended and fitted if required (parts charged separately). No fix, no fee, guaranteed. In-store service

£69.99

Freesat Installation Installation of a high quality aerial and connection to a digital set top box to give you superior picture quality and a bigger range of digital channels. Ensures that you’re ready for the digital switchover. Connection of existing dish £69.99 freesat Plus £79.99 (includes new dish)

freesat Premium

(includes set up to PVR)

£149.00

TV Wallmount Set Up Your new TV fixed to your wall speedily, safely and securely. Includes connection to your other devices (e.g. Digital Box, DVD, games console, etc.) with cabling left neat and tidy. In-home service

£149.00

TV Stand Set Up Your new TV fixed to your stand speedily, safely and securely. Includes connection to your other devices (e.g. Digital Box, DVD, games console, etc.) with cabling left neat and tidy. In-home service

£59.99

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 9-10

10/8/09 09:58:37


Prices correct as of 07/08/09

Computer Repair Services

Television Services

Laptop Repair A fixed price laptop repair service to get you up and running again. The TechGuys will provide a full diagnosis to find out what’s wrong. There are no hidden charges and all parts and labour are included. No fix, no fee, guaranteed.

Aerial Installation Installation of a high quality aerial and connection to a digital set top box to give you the best reception possible and a bigger range of digital channels. Ensures that you’re ready for the digital switchover. In-home service £149.00

In-store service

£229.00

Laptop Keyboard Repair Keyboard jammed, buttons missing or broken? The TechGuys will sort it out. In-store service

£49.99

Desktop PC Repair An expert desktop repair service to get you up and running again. The TechGuys will provide a full diagnosis to find out what’s wrong. Replacement parts recommended and fitted if required (parts charged separately). No fix, no fee, guaranteed. In-store service

£69.99

Freesat Installation Installation of a high quality aerial and connection to a digital set top box to give you superior picture quality and a bigger range of digital channels. Ensures that you’re ready for the digital switchover. Connection of existing dish £69.99 freesat Plus £79.99 (includes new dish)

freesat Premium

(includes set up to PVR)

£149.00

TV Wallmount Set Up Your new TV fixed to your wall speedily, safely and securely. Includes connection to your other devices (e.g. Digital Box, DVD, games console, etc.) with cabling left neat and tidy. In-home service

£149.00

TV Stand Set Up Your new TV fixed to your stand speedily, safely and securely. Includes connection to your other devices (e.g. Digital Box, DVD, games console, etc.) with cabling left neat and tidy. In-home service

£59.99

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 9-10

10/8/09 09:58:37


Prices correct as of 07/08/09

Entertainment Services

Available from October 2009

Home Theatre Set Up Installation of home theatre equipment to your TV. Wall mounted or free standing speaker installation. In-home service

Kitchen Appliance Services Let the TechGuys keep your kitchen appliances looking as good as new.

£49.99

iPod In-car Installation A neat, no fuss installation of any iPod (except Shuffle) into any car stereo system. The TechGuys can come to your home or your work to carry out the installation. In-home/at work service £99.00

Washing Machine/Dishwasher Valet Your washing machine or dishwasher deep cleaned inside and out and descaled with safe, industrialstrength, fast-acting professional products. Your appliance will look as good as new! In-home service

Fridge Freezer Valet Your fridge, fridge-freezer or chest freezer deep cleaned inside and out using specialist anti-bacterial agents. Includes defrosting of shelves and walls and treatment to prevent future frosting. In-home service

Gaming Set Up We’ll have you set up and playing in no time! All types of gaming console connected to a network or the internet. Parental controls set up, if required. In-home service

£49.99

£59.99

£59.99

Cooker Valet Your cooker, cooker hood or range cooker deep cleaned inside & out using safe, industrial strength cleaning products. Includes oven, grill and hob. Cooker or Cooker Hood Range Cooker

£59.99 £69.99

The TechGuys are adding new services all the time in response to customers’ needs. If you have a problem that needs sorting out - just get in touch and the TechGuys will try to help.

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 11-12

10/8/09 09:58:44


Prices correct as of 07/08/09

Entertainment Services

Available from October 2009

Home Theatre Set Up Installation of home theatre equipment to your TV. Wall mounted or free standing speaker installation. In-home service

Kitchen Appliance Services Let the TechGuys keep your kitchen appliances looking as good as new.

£49.99

iPod In-car Installation A neat, no fuss installation of any iPod (except Shuffle) into any car stereo system. The TechGuys can come to your home or your work to carry out the installation. In-home/at work service £99.00

Washing Machine/Dishwasher Valet Your washing machine or dishwasher deep cleaned inside and out and descaled with safe, industrialstrength, fast-acting professional products. Your appliance will look as good as new! In-home service

Fridge Freezer Valet Your fridge, fridge-freezer or chest freezer deep cleaned inside and out using specialist anti-bacterial agents. Includes defrosting of shelves and walls and treatment to prevent future frosting. In-home service

Gaming Set Up We’ll have you set up and playing in no time! All types of gaming console connected to a network or the internet. Parental controls set up, if required. In-home service

£49.99

£59.99

£59.99

Cooker Valet Your cooker, cooker hood or range cooker deep cleaned inside & out using safe, industrial strength cleaning products. Includes oven, grill and hob. Cooker or Cooker Hood Range Cooker

£59.99 £69.99

The TechGuys are adding new services all the time in response to customers’ needs. If you have a problem that needs sorting out - just get in touch and the TechGuys will try to help.

call us free on 0800 0234 701 DL Generic leaflet 12PP.indd 11-12

10/8/09 09:58:44


OUR SERVICES

Keeping you up and running

OUR SERVICES

Keeping you up and running

Whe re will I find the Te chGuys? You will only find the TechGuys at PC World, Currys, Currys Digital and Dixons Travel stores. They are a special team quite simply dedicated to all aspects of after-sales care. They can deliver your product to your home, they can install it and show you how it works, they can offer you friendly advice and support if you have any problems and, should anything go wrong, they’re on hand to sort it out with an expert repair team. Even if you bought your product in other stores, they’re always on hand to help you.

How do I get in touch with the TechGuys? In-store

Visit the TechGuys in-store at PC World and selected Currys stores.

Call us free on

0800 0234 701 Online www.thetechguys.com

The TechGuys at

www.thetechguys.com

www.thetechguys.com

DSG000234

DL Generic leaflet 12PP.indd 1-2

10/8/09 09:58:01


http://www.thetechguys.com/services/whatever-happens/whatever-happens_our-services