25,500 50 17,000
8,500
CUSTOMER SATISFACTION (%)
30
20
10
RT HEALTH ALL FUNDS RESTRICTED FUNDS
0
CASHFLOW FROM OPERATING ACTIVITIES ($’000)
40
0
-8,500
-17,000
-25,500 VERY SATISFIED
MEMBERS’ CONTRIBUTIONS INVESTMENT INCOME HOSPITAL BENEFITS ANCILLARY BENEFITS MANAGEMENT EXPENSES
-34,000 SOMEWHAT SATISFIED SOMEWHAT DISSATISFIED VERY DISSATISFIED
-42,500
03 04 05 06 07
65
42,500
70
30,000
34,000 60
25,000 25,500
60 50
17,000 20,000
10 RT HEALTH ALL FUNDS RESTRICTED FUNDS 0
0
15,000
-8,500 10,000 -17,000
-25,500
-34,000 VERY SATISFIED SOMEWHAT SATISFIED SOMEWHAT DISSATISFIED VERY DISSATISFIED -42,500 03 04 05 06 07
ANCILLARY BENEFITS PAID BY SERVICE TYPE
GREAT ANCILLARY BENEFITS Overall, rt pays better ancillary benefits than the industry
RT MEMBERS LOVE THEIR FUND In a survey of members 98% told us they are either very or somewhat satisfied with their fund
NEVER MORE FINANCIALLY SOUND rt delivers a strong operating cash surplus of $4.76 million
MEMBERS’ FUNDS ($’000)
40
20
CASHFLOW FROM OPERATING ACTIVITIES ($’000)
30
50
45
8,500
40
CUSTOMER SATISFACTION (%)
ANCILLARY % OF CHARGES COVERED
55
5,000 MEMBERS’ CONTRIBUTIONS INVESTMENT INCOME HOSPITAL BENEFITS ANCILLARY BENEFITS 0MANAGEMENT EXPENSES 04 05 06 07
STRONG ASSETS rt members’ funds continue to grow and now stand at $27.9 million
DENTAL (52%) $3,622,346 OPTICAL (16%) $1,158,760 CHIROPRACTIC (8%) $597,123 PHYSIOTHERAPY (6%) $424,533 PHARMACEUTICAL (4%) $281,114 NATUROPATHY (3%) $188,885 PODIATRY (3%) $180,084 ARTIFICIAL AIDS (2%) $167,687 ALTERNATIVE THERAPIES (2%) $133,195 HEALTH APPLIANCES (2%) $118,246 OTHER (2%) $159,194
ANCILLARY CLAIMS PAID BY TYPE rt members get great value, especially for dental and optical services
9