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“team talk” Spring 2012

the link that brings us together

Welcome to the family! After months of due diligence and planning, we are delighted to welcome everyone from Housecall Care & Support Limited to the Care UK Community Services family. A big, open armed welcome to you all!

From

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haven’t disappointed. In the first two months since the launch you have taken on nearly 150 new packages, amassing over 1,600 hours. This is a significant As I’m sure everyone appreciates, achievement and I’d personally the market is very tough at the like to thank everyone who has moment and times are challenging, contributed. but our strength is teamwork and My thanks also go to everyone who by working together we will pull took part in Over to You. This year through; continuing to celebrate 2,421 of you completed the survey our successes along the way. And which is double the previous year’s celebration is really the focus of figure. Together with the senior this edition – we need to put the spotlight on the positives and there management team I am enjoying reviewing your feedback which really are so very many of them. is essential in shaping the way in So, on that note, firstly I’d like which we operate as a team. to give a big welcome to all our So thank you to everyone and new colleagues who join us from please remember to celebrate Housecall in Scotland. I’m proud and delighted that you’re now part successes. You work fantastically hard and I really do appreciate it. of the Care UK family. elcome to this edition of Team Talk, your Community Services newsletter which today celebrates its first birthday!

settings including supported living. It was established in 1994 and since then has continued to grow by building on a reputation of delivering a high standard of flexible and reliable services. Speaking to Team Talk, Debi Marriott-Boam said: “I would like to welcome the Housecall team to Care UK and I’m delighted that they have joined our team. The acquisition of this business represents a significant opportunity to increase our geographic coverage in Scotland, in a strategic bid to be number one service provider of choice.”

Housecall, acquired on 29th February, operates a highly successful homecare business in the East Lothian, Mid Lothian and Edinburgh areas of Scotland, supporting older people and individuals with a learning disability in a variety of service BUSINESS UPDATE continues inside Congratulations to Andy Haynes, Contracts Administrator !! Andy became a Dad for the first time

The Contracts team are certainly keeping busy! between Christmas and New Year with his With the support of people across the business they partner Laura, giving birth to young Dexter! have managed to secure new contracts as well as Another West Ham fan in the making!!! retaining existing work around the country. Together, the Key successes on the Older people’s services map below represent an opportunity to Learning disabilities services grow hours by Children and families services 21,000 per week Domiciliary care greenfield with annualised sites (new Registered Services) potential revenue and acquisitions of £14.5 million!! Housecall Care and Support Ltd

inside this issue > Over to You

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Business Development Update pg 7 Musselburgh

Debi’s Desk

In the last edition of Team Talk I told you how I believed that by embracing Homecare Select you could really grow our presence in the self-pay market and you

Dalkeith

over

to

you

Newcastle – Children and Young Person’s Disabled Respite and Breaks – our first dedicated specialist Children’s service

Sheffield – consolidation of a number of contracts into an all embracing framework

Sunderland – renewal of existing contract after challenging the tendering process

Cheshire West and Chester – renewal of contract and expansion into new framework over wider area

Surrey – big contract renewal with areas for additional growth Exeter and Devon – a big new greenfield domiciliary care service. We’re pushing West!

a Community Services’ publication

homecare

select

Suffolk – successful win of our first specialist dementia contract after an initial pilot by another provider. A very sweet victory where we were awarded more than we thought we would gain

Wandsworth – successfully challenged a decision against us on winning an extra case scheme

Southend – giving us a springboard to develop in South Essex London Borough of Merton

Slough – domiciliary care win along the Thames Valley / M4 corridor to join London with Reading Hampshire – renewal of Supporting People accreditation

Portsmouth – renewal of existing contract with further growth opportunities

“team talk”

London Borough of Croydon – a strong win in Special Housing Related Support which will evidence service delivery for more of the same

t the link tha

to brings us

Debi Marriott-Boam

Managing Director, Community Services

Homecare Select Update pg9 fulfilling lives Careers Site

North Berwick

Glasgow – successful tender win of re-provisioned work from failing provider enabling us to add to add to existing LD portfolio

Debi

gether pg 7

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Carolyn Sherlock, Support Service Manager

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Frankie Krawiec, Project Manager Isa McDermott, Team Leader Support Cheryl Jarron, Team Leader Support Michelle Campbell, Team Leader Support Nicola Claysey, Co-ordinator Support Jason Logan, Operations Manager – East Joyce Rafferty, Office Admin Alistair Mould, Finance Manager Elaine McLeod, Care Manager Musselburgh Joan Meaney, HR Assistant

Jason Logan (Housecall’s Managing Director) will continue to lead the Housecall business, under the direction of Mike Osborne - in addition to developing services in new geographic territories moving forward. Nina Temple-Cox said: “together, we will be working hard with Jason and the Housecall senior management team to ensure the implementation of this business is completed seamlessly over the next few months – and remain committed to supporting the delivery of the best possible service to our customers.”

doctors’ surgery and has also housed the Scottish Union for Mine workers. This area of Scotland is made up of many little mining towns. Some of the people supported are involved with the market garden

contained within the grounds of the house. The building is named ‘Nicolson House’ after the 2 ladies who set up Housecall; Nicolson was both their maiden names although they were not related!

Liz Dillon, Payroll Manager Kate Mould, Office Manager Julie Armstrong, HR Manager Gail McGeary, Training & Development Manager

North

Berw

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Jason Logan How long have you worked at Care UK? I’m 21 days into my new post having previously spent 9 years heading up the Housecall Care and Support service

What do you like most about your job? The feeling that we really are making a difference to so many people’s lives and the team of colleagues I am fortunate enough to work with

What do you like to do in your spare time? Sea Kayaking, spending time with my two children, coaching rugby and walking or running in the Scottish mountains

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hat happens when a group of 18 new Care UK carers are due for a week’s induction and the weather turns really bad? They help each other out of course!

All 18 made it in every day, helping each other out with car sharing and a buddy system to get to and from training sessions. Amanda Gilgil,

The Musselburgh office has been used as their head office and is situated on the East coast of Scotland, right on the sea front. The office is within an old stone built family dwelling, with large gardens to the front and rear. After being a family dwelling it became a

Where did you last go on holiday? Morzine – skiing with my wife and two children

Committed, supportive and passionate

What couldn’t you live without? Marmite and my running shoes – other than my wife and family that is…

Eastern Region Resourcing Lead for CS sent us this picture and said: “Their trainer Michael Wild has really helped this team to gel and here they all are wishing a happy birthday to Damien one of the inductees. This group really do have the extra wow factor: there are no cliques and they all support each other. I really believe a good training session leads to good stability within a team and in turn will give us employees that will go the extra mile and stay with Care UK.” Best wishes to all the new recruits on their induction training and welcome to Care UK!

Tell us what you want you want to see in future editions of Team Talk... From left Jon Price, Support Team Leader, Anne Bissett, Care Manger, Grant Redpath, Support Team Leader, Anne Parton, Care Manager, Dougie Craigie, Support Coordinator, Ami Jo King, Care Coordinator, Carol Hannah, Care Coordinator.

What three words would you use to describe yourself?

Going the extra mile

Snow hit the East of England in a major way at the start of February; just as a group of 18 new Care UK carers were due to start their induction in Great Yarmouth.  Were they tempted to stay in bed?  Give up and go home? No chance!

Housecall has offices based in Musselburgh, Dalkeith and North Berwick and through a team of over 450 people, currently delivers in excess of 10,000 hours of high quality support each week.

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A focus on...

From left to right:

Email teamtalk@careuk.com with your suggestions

Back Row: Nuno Leitao, Oliver Elhart, Bill Latham, Dave Jackson, Kelly Ribanar, Laura Yates, Kaliegh George Middle Row: Shaun Stanard, Angela Quantril, Stuart Farrow, Carolyn Swallow, Sarah Mcgowan, Sue Wallis,Lauren Sheridan, Brian Wallis, Denize Hastings Front Row: Cheryl Fatty, Sam Farrant, Damien Elliott (holding the cake), Micheal Wild Area Trainer, Sue Wallis, Hayley Dawn Horscroft

Reminder Please remember that you need business insurance for vehicles that are used for driving between Service User calls.

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over

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huge thank you to the 2,421 of you who took the time to complete the Over to You employee survey in January – as Ant and Dec would say: “the results are in and being counted”! This is nearly 40% of the team and double the number of people from the previous year! The strong response rate means that we can be confident we will have a true picture of your views on life at Care UK. In the last edition of Team Talk we announced that there would be prizes for one lucky team member in each of the 5 Registered Services that achieved the highest response rates. We’re thrilled to announce that those Services and their lucky winners, each receiving a Perkz card, are:

1. 95.4% Holly Bank Joan Somerville £100 – Support Worker

2. 87.5% Craig Court Kun Jumol £50 – Support Worker

3. 85.7% Oxford Leighann Todd £50 – Care Worker

Well done to all of the teams who achieved a great response rate, particularly Fleetwood, Abercynon and Warrington who also achieved over 70%. We know that engaged people are essential for our future continued success and so as a starting point we look at the staff engagement score. This score depends on replies to certain questions in the survey, and this year it is 67% for the whole Division. That is an improvement of 6% from before and a good score; but we can improve this further as we look at the reports more closely. So, what will happen now is that each Manager will receive the report for their own location, and they will be asked to work with their teams to identify by the end of April, the main areas of strength, areas for improvement and the areas that need a bit more investigation. Those action plans will then be implemented and we will be asking if they are making a difference as we go through the year. We will keep you in touch with examples of improvements being made and we hope each service will have some positive stories to share. Debi and her senior management team will be concentrating on an action plan reflective of any issues which are common across the whole division.

The highlights for Community Service: • 91% of people are clear what’s expected from them and how their work contributes to the success of Care UK – the focus and hard work of our people is very evident in the survey • 90% get a feeling of personal accomplishment from their work – the great daily dedication to positively working with the people we support comes through incredibly strongly and is a credit to everyone • 97% are clear about their Health and Safety responsibilities – which need to remain top of our priorities The lows are again around pay where people understandably in these challenging times are struggling to make ends meet and would like to earn more. Whilst the introduction of PERKZ may help in terms of benefits, there is still a big challenge in this area. Finally whether you responded or not to the survey, please do get involved in your team discussions about your local scores. For those of you that thought no action would be taken as a result of the survey, it is partly Over to You now as it is only with your ideas, help and support we can keep doing the things we are good at, and improve on the things that we are not doing so well.

4. 82.61% Swindon Zoe Vanderputt £50 – Care Worker

5. 75.8% Winchester Madeline Finch £50 – Care Worker and Part time Team Leader

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My husband and I would like to say how much we appreciate the time, care and attention given to our daughter whilst she has been in hospital. Thank you to everyone at Grosvenor Avenue

Looking for more A focus on... hours to work each week? Due to new contract wins in the following areas we have work available for any care and support workers looking to earn more each week. • West Scotland

• Portsmouth

• Exeter

• Hampshire

• Oxford

• Chester

• Wandsworth

• Glasgow

• Sheffield

Call your local unit or branch and book now!

Mark Pomell Head of Children and Families How long have you worked at Care UK? Just over 5 years

What do you like most about your job? The challenge of developing a children’s service across the business and the enthusiasm and commitment of the colleagues I meet up and down the UK

What do you like to do in your spare time? I am a trustee of a charity for young people called ‘Reachin higher’ in south London. Painting, lllllllllteam llllllllllllllllllllllllllllllllllllllllllllllllllllllllphotography lllllllllllllland llllsupporting llllllllllllthe llllbest lllllfootball llllllinllllllllllllllll the world that occupies the red half of Manchester.

Danger

Where did you last go on holiday?

silence at work If you are troubled about possible wrongdoing at work, please don’t keep it to yourself.

St Lucia

What couldn’t you live without? iMac, iPhone – basically anything ‘I’ and maybe my children (possibly in the wrong order)

What five words would you use to describe yourself? Fun-loving, gregarious, friendly, committed, focused

You can find out more about how

We hope will feel able toor raise anytoconcern your manager. If you areyou unsure whether how raise awith public Mark’s charity ‘Reachin higher’ If you can’t or this hasn’t worked, under our whistleblowing policy you concern, you can get free, confidential advice from encourages the best in young people have a safe alternative to silence. You can find the policy on Eureka! the independent charity Public Concern at Work on through the Arts and media by visiting (our intranet site) or on www.careuk.com. 0808 168 0225 or by email at advice33@pcaw.co.uk. www.reachinhigher.com If you are unsure whether or how to raise a public concern, you can get free, confidential advice from the independent charity Public Concern at Work on 0808 168 0225 or by email at advice33@pcaw.co.uk. ther

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Loch Park Fundraising O

ver the last few months the team at Loch Park have been extremely busy fundraising for the ‘Get A-Head Charitable Trust’ and have now raised their target of a whopping £1000 !! The Trust is a charity which helps to fight head and neck cancers by raising awareness, purchasing medical equipment and funding research. James Baird, Manager at Loch Park said “we have asked that the money raised is ring fenced for Adenoid Cystic Carcinoma research as the cancer is very rare and incurable so it doesn’t get a lot of attention of funds.”

as holding a raffle at our Christmas party and encouraging donations over the last few months.” Set in the malt whisky trail between Keith and Dufftown in a picturesque Scottish valley, Loch Park, operated by Care UK, provides excellent facilities for anyone interested in outdoor pursuits. Primarily used by local authorities for providing

a short break to people with learning disabilities, visitors can enjoy anything from canoeing and gorge walking to some of the best brown trout fishing in Scotland.

business Update Back: Andy, Steven, Janice, Kyle, James, Raymond. Front: Dougie, Duncan, Lynda, Alec, Maurice, Graeme, Ryan, George, Willie, Bruce, Ewan, Christopher, Jim and Sandra.

Keen fundraisers, the team and service users have previously supported Children in Need, Barnados and MS and Motor Neuron Disease charities. “We have been making and selling chutney, jam, scones, breakfast rolls, homemade Christmas cards and baked potato lunches; as well

Warm Welcomes! Nicola Francis Registered Branch Manager – Derby Mike Collett Registered Branch Manager – North Essex Nicola Geagen Commercial Finance Partner Annette Flatley Registered Branch Manager – Southampton Velma Wright Systems Trainer

Steve Ridgeway Recruitment Project Manager Craig Morgans Head of Rescourcing Lorraine Church Registered Branch Manager - Nottingham Muhammad Malik Systems Implementer David Stanhope Area Enablement Manager - Staffordshire

Sarah Holmes Care Manager - Sheffield

Phillip Killen Area Enablement Manager Lancs & Warrington

Amy Matthew Area Enablement Manager – Glasgow (South & East)

Rhonda Parkinson Registered Branch Manager - Exeter & Devon

Jason Logan

Lisa Berry Care Manager Exeter & Devon

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Congratulations to Andy Haynes, Contracts Administrator !! Andy became a Dad for the first time

The Contracts team are certainly keeping busy! between Christmas and New Year with his With the support of people across the business they partner Laura, giving birth to young Dexter! have managed to secure new contracts as well as Another West Ham fan in the making!!! retaining existing work around the country. Together, the Key successes on the Older people’s services map below represent an opportunity to Learning disabilities services grow hours by Children and families services 21,000 per week Domiciliary care greenfield with annualised sites (new Registered Services) potential revenue and acquisitions of £14.5 million!! Housecall Care and Support Ltd Musselburgh

North Berwick

Dalkeith

Glasgow – successful tender win of re-provisioned work from failing provider enabling us to add to add to existing LD portfolio

Newcastle – Children and Young Person’s Disabled Respite and Breaks – our first dedicated specialist Children’s service

Graduate management training scheme

T

he National Skills Academy for Social Care is running the graduate management training scheme for the third year but this is the first time Care UK has expressed interest. Community Services made a successful bid and Claire Rogers started with us on 18 January for a year. Claire is one of 20 graduate trainees accepted from over 200 applicants after a rigorous selection process, and Care UK was one of the organisations selected out of 90 that made a bid. These trainees are expected to become the future leaders in social care and it is our job to provide a placement that gives Claire exposure to all aspects of the Care UK and the social care environment, allowing her to gain experience in a variety of roles. After a full induction to Care UK, Claire started a six month operational post based at our Registered Service in Ipswich. She has been through support worker training, is learning all

the different operational roles and will have some involvement with business development before moving into another placement within one of the central support functions. About her placement, Claire said: “I feel incredibly fortunate to have been placed with Care UK. The wide coverage and diversity of services will give me a fantastic opportunity to learn as much as I can about the industry whilst also providing me with a fast track towards gaining key managerial skills. Many people I have met with within Care UK have commented on what a great opportunity they believe the scheme to be and have said how they would have loved to have had a similar experience when they first entered the industry. I have found everyone at Care UK to be incredibly accommodating and I really look forward to spending the coming months working as part of such a great team. “

Sheffield – consolidation of a number of contracts into an all embracing framework

Sunderland – renewal of existing contract after challenging the tendering process

Cheshire West and Chester – renewal of contract and expansion into new framework over wider area

Suffolk – successful win of our first specialist dementia contract after an initial pilot by another provider. A very sweet victory where we were awarded more than we thought we would gain

Wandsworth – successfully challenged a decision against us on winning an extra case scheme

Southend – giving us a springboard to develop in South Essex London Borough of Merton

Slough – domiciliary care win along the Thames Valley / M4 corridor to join London with Reading Surrey – big contract renewal with areas for additional growth Exeter and Devon – a big new greenfield domiciliary care service. We’re pushing West!

Hampshire – renewal of Supporting People accreditation

Portsmouth – renewal of existing contract with further growth opportunities

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London Borough of Croydon – a strong win in Special Housing Related Support which will evidence service delivery for more of the same

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Celebrate Easter 2012 by saving some money with Perkz. Take your family on a fun day out, go for a walk in the beautiful countryside, take a short break or simply relax and enjoy some luxury chocolate. Whatever you decide to do be sure to make the most of your Perkz.

Go on an adventure Get your pulses racing with a fun filled day at The Alton Towers Resort, THORPE PARK or LEGOLAND® Windsor and save up to 50% on entry!

homecare select

homecare

select

in numbers

within the first 2 months:

Get away from it all

• Save on your holiday essentials with 16% off airport parking with Skypark. • Secure, up to 10% off channel crossings with P&O Ferries and 10% off car hire at Holiday Autos.

Treat yourself • Enjoy nibbling on luxury chocolate this Easter with 10% off at Green & Blacks, Thorntons & Hotel Chocolat. • Save 6% on Easter eggs at M&S, 5% at Sainsbury’s and 4% at Asda.

Win prizes! Who needs The Easter Bunny when you’ve got Perkz? • This March you could be in with a chance of winning 4 tickets to go and see Coldplay live at Coventry’s Ricoh Stadium courtesy of Sytner and Perkz! • Enjoy an adrenaline fuelled day by winning 1 of 2 sets of family tickets to a theme park of your choice. • You could win 1 of 3 extra thick Easter eggs from Hotel Chocolat.

How to Register If you haven’t registered for Perkz yet it’s easy. Simply follow the step by step guide below: Step 1: Go to www.perkz.com and click on the message “If you are a first time user click here”. Step 2: You will be asked for your Company Code. This is CUK1. When you’ve completed the registration section click Submit.

Madge Facey (Harrow) is marvellous – my father couldn’t do without her

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Step 3: You will then receive an email inviting you to click on the link provided to complete the registration process. This will come from service@perkz. com so make sure this is in your email address book to avoid potential spam filtering. Step 4: You can now login to Perkz to take advantage of all the special offers and start saving money straight away

40

Registered Services

150

NEW

• Book your short break now and save 14% during March with Hotelopia.

Launched in

Support Packages

1627

New Hours

5

area

• If you’d like to get away for the Easter holidays you could save up to 50% at Haven and 10% at cottages4you.

leading the way with

753.25hrs

f you haven’t already heard about Homecare Select – where have you been! …but just in case, Homecare Select is Community Services’ new trademarked name for private homecare.

I

individuals with a Learning Disability; focusing on the Direct Payments market – and that’s soon to be followed by Homecare Select service for Children and Families. So it’s all going on!

Launched in January 2012, the Homecare Select Customer Experience Team’s initial focus has been to encourage existing people we support to ‘top-up’ their local authority provision or convert onto a Direct Payment, effectively becoming the commissioner of service themselves.

If you are interested in finding out more about Homecare Select and what opportunities are available, please speak to your line manager.

fulfilling lives

Homecare Select is bright, fresh and really sets us apart from the competition – but most importantly it’s got the most dedicated and passionate ‘care and support’ experts behind it – you ! So what sort of packages have you been busy organising? Well turn the page to see a snapshot from January and February. But what’s next? Well, watch this space for further service line extensions and new career opportunities for you. We will shortly be launching Homecare Select for

homecare

select

your choice your support • your money •

fulfilling liv

es

fulfilling lives

Top Performers are

maidstone

475hrs

homecare

select

Children and

Families Servi

ces

homecare

select

your choice your support • your money •

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homecare

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shooting for the stars

Lincoln “It’s been a real team effort and the team have

Leeds

Fleetwood

“He currently receives 7 hours a week funded by Leeds City Council but has recently been granted a further 12 hours to use as a Homecare Select Direct Payment. He really appreciates the flexibility of the scheme, using his hours for accompanied trips to the cinema, for shopping and for weekend breaks. He sends a weekly email to his Customer Experience Consultant, outlining what he wants to do the following week and his needs are then matched to support workers that he already knows.”

“the team have really pulled together, embracing Homecare Select and we’ve taken on a wide range of new packages. We have one gentleman who recently had his provision reduced by the local authority so he was glad to find out about Homecare Select from his support worker. He now self-funds for an hour of personal care a day and an additional hour for domestic support each week.”

Great Yarmouth

Chapel en le Frith

“One person who we support is paying a contribution of £100 whilst we are also billing the LA £109 – with a Homecare Select Direct Payment plan the total cost of his support would only be £113 – that’s a saving of nearly

“we believe it’s a fantastic service and we have doubled the number of ‘private’ customers since the launch”.

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“the support workers who are promoting the service to the people they support, pitching it using positive ideas around accessing the community and using their hours to best service their chosen outcomes. There is strong communication between us all and once the support workers have spread

the word, they relay their leads back to the office team who can then arrange to visit those who have shown an interest.”

“the Customer Experience Team here in the office are promoting Homecare Select every time a new call comes in. We have frequent team meetings and Homecare Select

“people can’t believe that they can purchase a package of support as and when they need it and that the support worker they trust, rather than a stranger can take them to a hospital or to another appointment.”

Maidstone

“an existing customer has just purchased a ‘Bundle’ which will enable her and her husband to go on day trips to the seaside, something that they’ve longed to do for sometime but have never had anyone to take them.”

“We’ve been using all the Homecare Select tools and as such are receiving new enquiries referred through word of mouth from local hospitals and community groups as well as

“We’ve also been able to provide Homecare Select services to an 81 year old gent who has just completed a local authority funded rehab placement with us. He is now self-funding for daily personal care, meal preparation and domestic support.”

is always discussed in detail so that everyone knows what their responsibilities are.”

“many of the new packages are for tasks like cleaning or shopping and we’ve just taken on 6 hours a week to provide social stimulation to a 33 year old with epilepsy. This has proven so beneficial that the individual is now increasing that by a further 9 hours.”

securing lots of ‘top-ups’ from our existing customers.”

matched support workers.”

“within 15 minutes of a son calling to enquire about support for his mother we had arranged for a Customer Experience Team Leader to meet with him at his mother’s home. This package turned into a full 168 hour per week live-in which is shared by two appropriately

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“For each new package, the office based Customer Experience Team has kept and will keep in contact and we will all continue to provide the high quality experience which we start each consultation appointment with and will continue to do so until such a time when the package naturally comes to an end.”

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P

acked full of information about the business, as well as all the latest jobs, www.careuk.com/careers has been a great success since its launch. With dedicated sections for each area of Care UK’s workforce, versatile search options and a clickable map, visitors can quickly and easily find current vacancies, whatever their area of expertise and wherever in the country they are searching. Care UK’s Group Recruitment Director, Tom Lidstone said: “I would encourage everyone at Care UK to visit the site. There’s an excellent range of videos on there featuring Care UK employees and their experiences of working for the company. There are some inspiring stories not just about how

people have developed their careers, but also about their role in supporting those we care for.” Launched on January 31st, we have already seen a rise of 48.9% from the previous site’s monthly visitor levels, with application submissions rising from a tiny 0.57% of visitors pre-launch to 18.33% at the end of February. That’s a staggering increase of over 3,000%! The first applicants successfully appointed through online applications are now starting to join the company and we’ll be featuring some of them in future Eureka and Team Talk news items.

A focus on...

Have you checked out Care UK’s new careers website?

I joined as a Service Manager in 2007

What do you like most about your job? At the moment I am doing the best job ever – working around the business to develop services based on what really matters to the people we support by utilising person centred approaches and practices. The best, best days are when I know I have worked with individuals and teams and together we’ve been able to make a difference!

My family and peanut butter !!!!

What three words would you use to describe yourself? Creative, dedicated and reliable

attend me because of my illnesses

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Care UK has also just launched a You Tube channel at www.youtube.com/CareersCareUK where you’ll find lots of short films from employees talking about their roles. If you’ve ever been curious about just how diverse an organisation we are this is the place to visit.

How long have you worked at Care UK?

What couldn’t you live without?

consciousness at having to have care workers

Packed with stories and pictures from teams, homes and carers, it’s the ideal place to say thanks to your team, recognise a colleague’s efforts, promote your fundraising success or report on an event. So if you’d like to get a mention, send a picture and info to Nina Metson at one@careuk.com and don’t forget to tell everyone to like us!

Head of Personalisation and Involvement

Spending time with my family – particularly camping and mountain biking. I also love baking and whoopee pies are a favourite at the moment – if you’ve never made one, give it a go!

helped alleviate my embarrassment and self

C

are UK now has a Facebook page of our very own at www.facebook.com/yourcareuk

Fran Winney

What do you like to do in your spare time?

Maxine and Angela (Whitstable) have

Care UK Goes Social!

Those who have worked with Fran might know that her bag is always packed with pens, ‘clouds’, stickers and poster ready to do some creative thinking work – what you might not know is that Fran also writes a blog on Personalisation. You can read it at: www.helensandersonassociates.co.uk/ blogs/care-uk.aspx

Going the extra mile in Birmingham F

or one family that we support it was sadly time to leave Care UK as now, requiring constant nursing support, they had taken the difficult decision to move their mother into a local nursing home.

They had organised the home, everything was arranged and ready, but they had tried several times to get “mom” into the car to take her to the new nursing home but she would not go. “I want the nurse” she constantly told them.  So, they came into our office, very distressed, asking if we thought that Sue Tilling their main carer would be able to help them – and Sue was more than happy to help. The family were in tears when they left our office, tears of relief that Sue was going to try and help them.

Once Sue got to the house, she explained what was going to happen, persuaded the service user to get her coat on and into the car, no questions asked. The service user trusted Sue so much, she did exactly what she asked, no problems at all.  The relief was immense and the family were extremely grateful. Sue not only made the service user feel reassured, but also took so much pressure and stress off the family – going the extra mile to fulfil their lives. Louise Frost, Registered Branch Manager said: “She is worth her weight in gold and we are so lucky to have Sue as part of our team. Already delivering great support to our local authority service users, Sue is an ideal support worker for Homecare Select which we are really trying to grow.”

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7

1

5

9

4

7

5

57

42

48

43

49

52

53

54

8

2

9

1 4

7

55

58

59

62

68

72

9

7

2 9

41

63

60

64

65

69

70

71

4

6

1

2

37

66

8

5

1

36

56

3

3 3

9

6

2

5

8 9

4

7 9

pg 14

3

35

44

67

3

34

very hard

hard

7

29

33

61

4

28

1 7

6

20

24

27

5 1

2 1

19

9

5

6

12

6

50

4

11

30

2 3

10

15

9 8

6

9

23

38

8

8

18

22

4 3

7

14

25

1

6

21

Medium

6

5

13

16

easy

4

6

4

7

3

Across 1. Vegetable (7) 5. Blandished (9) 9. Titled peer (5) 13. Remember (9) 14. Units of time (5) 15. Escapade (9) 16. The study of insects (10) 18. Ship’s steering device (4) 19. Cautious (7) 22. Entourage (7) 23. Lands surrounded by water (7) 24. Piece of furniture (5) 25. Rescued (5) 26. Mythical beast (7) 28. Olfactory organ (4) 29. Lets in (6) 31. Nipped (7)

73

33. Wrong (9) 35. Lower limit (7) 38. Skilful (5) 39. Up-to-date (6) 40. Fraudulence (6) 42. Ringlets (5) 45. Not paid on time (7) 47. Inventions (9) 49. Memory loss (7) 50. Phsically strong (6) 52. Grain store (4) 54. Candidate (7) 55. Cake topping (5) 57. Freight (5) 58. Reproduction (7) 59. Patron (7) 61. Irritated (7) 62. Tight (4) 64. Cut (10)

74

67. Held sacred (9) 69. Hoard (5) 70. Pragmatic (9) 72. Dig (5) 73. Accumulated (9) 74. Superimposed (7) Down 1. Theft (7) 2. Implied (5) 3. Without bounds (9) 4. The night before (3) 5. Weariness (7) 6. Dull pain (4) 7. Cease-fire (5) 8. Similarity in appearance (11) 9. Month, in short (3) 10. Gained (9)

11. Equipoise (11) 12. Adolescents (9) 15. Dialects (7) 17. Lackadaisical (7) 20. Hazard (4) 21. Bills (8) 22. Income (7) 23. Disregard (6) 25. Female singing voice (7) 27. Insanely irresponsible (7) 30. Leave out (4) 32. Detested (5) 34. Perfidy (7) 36. Synthetic fabric (5) 37. Type of horse (7) 39. Security interest (4) 41. Tremendous (8) 43. Teller (7)

“team talk”

44. Part of a poem (6) 46. Abashed (11) 48. Conceited (11) 49. Wondrous (7) 50. Advocate (9) 51. Villain (9) 53. Hindered (7) 55. Immediately (9) 56. Quarry (4) 59. Exchanged (7) 60. Ignited (7) 63. Male relative (5) 65. Become liable to (5) 66. Dexterous (4) 68. Indicating maiden name (3) 71. Whole (3)

gether o t s u s g t brin the link tha

pg 15


Congratulations Katy! K

aty Pearne supports the Essex Learning Disabilities office based within Connaught House in Colchester and is in celebration mode today – and rightly so. Katy started a work placement at Care UK through her college and following her success, was recently been appointed as Office Support in a permanent capacity. If that’s not enough of an achievement, Katy

has just passed her First Aid at Work course and is now an appointed First Aider. Katy, whose qualification is HSE certified and certificated for 3 years, attended the course with her support staff and participated in all practical work such as CPR and bandaging. Not satisfied with that, Katy is about to start her Food Hygiene training.

In the image there is Katy (left) and Teresa Preece (Area Trainer)

33,000 30,000 27,000 24,000 21,000 18,000 15,000 12,000 9,000 6,000 3,000 0 pg 16

Team Kilifoot K

ilimanjaro is a dormant volcano in Tanzania and at 19,341 feet (over 15 Empire State Buildings) is the tallest mountain in Africa. Sounds like climbing it would be quite a challenge! Well that challenge is exactly what Sue Weller along with 9 of her colleagues from the Training and Symphony teams has decided to take! The team have decided to take part in an organised expedition in February 2013 to raise funds for adults and children with a disability through the charity Scope. If the trip wasn’t already enough of a challenge, they’ve set themselves a colossal fundraising target of £33,000. So who are these brave and intrepid explorers? Well they are Sue Weller, Elaine Grade, Donna

njaro

Kilima

Thomas, Michael Wild, Kristy Allen, Jill Wilson, Joanna McLaughlin, Tracey Gibson, Sarah Clarkson and Ione Macaulay-Lowe. They’re starting to raise funds in earnest, working both individually and as a team, with lots of activities planned. We’ll keep you updated on what’s coming up through Team Talk and Eureka so please get involved if you can. You might like to sponsor them directly and if so, you can do so through their team sponsorship page at http:// bit.ly/H6mPF9 The next stage is to step up their fitness training – so lots of running, cycling and walking is high on the agenda. The team are also planning to complete the 3 Peaks challenge in June, climbing the highest mountains in England, Scotland and Wales.

Keeping in touch is simple! If you don’t have a Care UK email account but you would still like to be kept up to date on developments and opportunities within Community Services – please send an email from your preferred address to subscribe@careuk.com You don’t have to add a message or even put in a subject title – it’s that simple – and you can cancel at anytime (not that you’ll want to of course)!

“team talk”

gether o t s u s g t brin the link tha

pg 17

Team Talk - Spring 2012  

Welcome to Team Talk, your Community Services magazine. We hope that you enjoy it and don't forget to tell all your colleagues too!

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