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Chapter 9 Help Guide – Communication Create a new folder You may be asked to store emails that you receive during the exam in a new folder. Click on the drop down list next to new and choose folder.

Name your new folder and click on create.

This will create a new folder in your inbox; drag and drop any required emails into the folder.

Sending an email Make sure that you have included the correct address in each of the To / Cc and Bcc fields. ALWAYS include the subject and double check your spelling and capitalisation.

Adding a contact From the drop down list select Contact next to New.

On the next screen make sure that you fill in all the details EXACTLY as requested. Be especially careful with the display name as this will be expected to show in the To field when you send an email.

Email Help Guide  

Advice on some of the email tasks that may be required in the exam.