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CONTENTS

04 What it takes to be a team player

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FIND AN EXCITING CAREER OPPORTUNITY... TRANSFORMING PASSION INTO EXCELLENCE

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HOW SOCIAL MEDIA CAN AFFECT your career

published by:

Killeen Daily Herald

COVER DESIGN: Jonathan TUBBS

layout DESIGN: Renee blue

Graphic Designers: Amy Casto, William GREENFIELD, and Andrew CUEVAS

Read this entire publication online at www.kdhnews.com

Editorial & STOCK PHOTOS:

Metro Creative Connection & Shutterstock



Employer Showcase

June 2016


We are America’s Leader in Partnership Corrections.

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CA is America’s Leader in Partnership Corrections and was founded in 1983. CCA’s values is having P.R.I.D.E in all we do.; Professionalism, Respect, Integrity, Duty, Excellence. CCA Bartlett State Jail is a proud member of the Bartlett, Texas, community. The facility opened in 1995 and has an inmate capacity of 1,049. Led by Warden Michael Phillips, the facility is a major employer and strong corporate citizen in the Bartlett community, providing more than 200 jobs, $868,000 in annual utility use and fees and

June 2016

more than $166,000 in local spending for goods and services. Our approach to public-private partnership in corrections combines the cost savings and innovation of business with the strict guidelines and consistent oversight of government. This has produced proven results for more than three decades. Our company designs, builds, manages and operates prisons, jails, detention centers and residential reentry centers on behalf of the Federal Bureau of Prisons, Immigration and Customs Enforcement, the United States Marshals Service, many states

and counties across the country. We benefit America by protecting public safety, employing the best people in solid careers, preparing inmates for reentry, giving back to communities, and bringing innovative security to government corrections – all while consistently saving hardworking taxpayers’ dollars. CCA has a strong commitment to providing quality corrections services, working hard to live up to our own high standards as well as explicit guidelines, detailed requirements and rigorous oversight of government partners.

Employer Showcase

One of the primary benefits we offer partners is the flexibility to meet their changing needs. Whether it’s providing a relief value for overcrowding or helping government address their budgetary challenges, our ability to react quickly to our partners’ needs with innovative solutions that make the best use of taxpayer dollars exemplifies the value we’re able to provide. Safety and security is our top priority at CCA. We use the latest technology, employ a highly trained corrections staff, and have integrated crisis response plans in place to ensure safety for our facilities and our communities.




Even when his or her own work is done, a team player does not shy away from taking on the tasks of others to ensure a project is completed on time.

What it takes to be a team player

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he ability to communicate, interact and work collectively with others is both a professional and personal asset. But in certain ways, the reliance on technology has made working as a team more complicated. People have



grown accustomed to spending large quantities of time alone working at computers or on phones and tablets, potentially compromising their ability to work directly with others when the need arises. According to Monster.com, when

it comes to choosing a candidate for a new job or promotion, employers consistently say they want a team player. That means it’s advantageous for professionals looking to further their careers to brush up on their team-building and social skills.

Employer Showcase

So what does it mean to be a team player exactly? The following are some traits of team players. Meets deadlines People working together on a project have their own unique

June 2016


responsibilities regarding such projects. It’s important that the end result is produced on time; otherwise, the entire group pays the price. Employees who care about their teams consistently meet their deadlines, making things easier for their fellow team members as a result.

respecting people. impacting business.

Adapts easily Team players are willing to adapt to change and take others’ suggestions. Professional flexibility and openness to ideas are important traits, as you just may learn something from team members when you try things their way.

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xpress Employment Professionals is a locallyowned business that has proudly served Bell and Coryell counties for over 29 years. Employers and job-seekers alike can experience the confidence and satisfaction of knowing that they will receive personal attention from our experienced and well-trained staff.

Listens attentively In order for a team to function, every member has to listen to what his or her coworkers are saying. This also includes being receptive to criticism without lashing out. Listening can sometimes be more important than speaking.

June 2016

For Job Seekers: • Employment Options

• Advanced Job Search by Location • Professional Job Placement • Full-service Job Testing and Training Programs • Medical, Dental and Life Insurance • 401K Retirement Plan For Employers: • Staffing Solutions • Temporary and Contract Staffing Services • HR Training and Development

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• ISO-Certified Employee Selection Process • Individualized Staffing Reports and Tracking • Government Staffing • Professional Staffing Call us today at (254) 5545700 or visit our website at www.expresspros.com and let us assist you with your staffing and employment needs.




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t First National Bank Texas, we offer an engaging environment, interesting work, and great opportunities for career growth. We take pride in being a family oriented establishment, with a fun and fast-paced work environment. We are committed to providing our customers with quality banking products and services, and we are proud to encourage our team members to pursue opportunities for career growth. Our bank is committed to being our customers’ bank of choice by building lasting relationships, creating positive experiences, and fostering an enthusiastic and engaging environment where everyone can expect to be treated with dignity and respect. As we continue to grow and serve customers, we remain com-



Employer Showcase

mitted to providing a combination of modern banking convenience and old-fashioned service. We are proud to have been the recipient of a number of awards and accolades which include the IBAT’s Best of Community Banking Award, IBAT’s Best of Community Banking Award Gold in Financial Literacy, the TBA Cornerstone Award, and the American Bankers Association Community Bank Award. Our vision is to instill pride in our people, our company and the communities we serve by becoming the bank of choice. Our mission is to build lasting relationships by creating positive experiences, and working here exemplifies that. We foster an environment of professional growth and pride ourselves on developing entry-level employees to take on leadership

roles in the company. The pace is fast, the expectations are high, and the rewards are endless. Every department is challenged to give their best every day, every way and every time. Our company is proud to provide many opportunities for our employees to give back to the surrounding community. From cleaning up the local park to contributing to charities, there are countless ways to make a difference. Many branches host charity drives or participate in community service. Our five affiliate organizations have locations in Texas, Arizona and New Mexico and we are always seeking talented, passionate individuals to join our team. Find a great job in your area, and join our team today!

June 2016


Find an exciting career opportunity in a company where people are the key to the company’s success.

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s one of the industry’s leading business process outsourcing providers today, GC Services offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector organizations. Our diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff. As an outsourcing leader in both the call center and accounts receivable industries, GC Services provides a wide array of inbound and outbound management solutions

June 2016

to both public and private sector organizations. GC Services employs nearly 9,000 people in more than 30 locations across the country. We offer our employees many benefits: • 401K profit sharing - Participation in the Profit Sharing - 401 (k) is offered to all eligible employees after completion of one year of service. Eligible employees may elect to defer up to 50% of their pay to the plan on a pretax basis. Company match contributions are made when the company meets profitability goals set each year.

• Medical - Employees may choose from several different medical plan options depending on their lifestyle, needs, and priorities. • Dental - Dental coverage is offered and includes preventive, basic, major and dependent orthodontic coverage. The employee and the company share the cost for the plan. • Vision - Vision coverage is offered to provide affordable vision care for employees and their families. • Life Insurance - The Company provides basic life and accidental death and dismemberment insur-

Employer Showcase

ance at no cost to the employee, and the opportunity to purchase additional life insurance for the employee and their dependents. • Paid Time Off – The Company provides for paid time off in three different ways. Vacation, Holidays and Personal Paid Time or PPT. • A number of other benefits are also available, such as Long Term Disability, Tuition Reimbursement, Scholarships, and Referral Programs. Find an exciting career opportunity in a company where people are the key to the company’s success.






Employer Showcase

June 2016


June 2016

Employer Showcase




TELEPERFORMANCE 1978: Teleperformance founded.

1986:

Thanks to its innovative market high value-added services, Tele contact center leader in the Fre international subsidiaries were Italy.

Teleperformance USA is a Utah based company with 25 locations 1990: START YOUR CAREER AT WWW.TELEPERFORMANCE.COM across the country that offers career Teleperformance set up the firs centers and carried out the first opportunities in Customer Service, engagement. Technical Support, HR, Recruiting, IT, 1993: Programing, Development, Sales and Teleperformance USA was estab TELEPERFORMANCE HISTORY and the Group began its contact much more. 1978: United States. Teleperformance founded.

2003: OUR MISSION SR. Teleperformance became th 1986: “At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, outsourcer in terms Thanks to its innovative marketing, rigorous methods andof revenues passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, on costs,became the company offered o high value-added services, Teleperformance the communities and shareholders.”

automated SR. Telepe contact center leader in the French market. The services. Group’s first transformation solutions aimed international subsidiaries were established in Belgium and TRANSFORMING PASSION INTO EXCELLENCE Italy. This is a place where we believe in people...Where teamwork wins. This is a place where we work for people...That’s how we put

Teleperformance USA is a Utah 2004: company with 25 tolocations commitment into practice. Thisbased is the company that inspires. To learn, teach, to grow. To get things done. This is the company SR. Teleperformance continued 1990: that motivates. Being happy toacross make a difference. the acquisition of CallTech the country that offers career Teleperformance set up the first outsourced customer loyalty Com States, and of MM Group, the fo centers and carried out the first customer satisfaction in future. Customer Service, This is the real thing: more thanopportunities a job this is your career Together, we build the best partnership toengagement. perform. We have the contact center services in Great knowledge and resources to deliver outstanding customer experience, all over the world. This is Teleperformance! gained presence in Eastern Euro Technical Support, HR, Recruiting, IT, interest in three companies bas 1993: Republic SR. Tele From the minute you step into Programing, Teleperformance yourDevelopment, experience will be fast, fun, thrilling you start training Sales andand engaging. Once Teleperformance USA was established in Salt and LakeSlovakia. City, Utah, its operations presence ininthe you will see the tools and techniques used to deliver exceptional customer service and have fun doing it.and From For began fun its contact center thethe Group theGerman mar more. the company All by Phone+Net, Festival our annual worldwide much talent show to the sports club where we encourage sports participation toUnited TP University States. where

companies in its sector. we will train and guide the future leaders Teleperformance is committed to our employees. The Citizens of the World charitable 2003: campaign is Teleperformance ‘s way of giving back to the community and in 2013 Teleperformance USA was the number one OUR MISSION 2013: became the world’s #2 contact center contributorcustomer to this global campaign oneopportunity, million dollars programs right here inSR. theTeleperformance United States. The “At Teleperformance, we deliver an outstanding experience, at with everyover single as raised a resultforofcharity our commitment, Teleperformance, outsourcer in terms of revenues. Faced with pressure a global provi Citizens of the Planet campaign is Teleperformance’ s way of giving back to the earth by cutting back on our carbon footprint by passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, management outsourced servic on costs, the company offered offshore solutions and reducing electricity usage, in house recycling efforts, keeping travel at a minimum. communities and shareholders.” recognized as a leader by Gartn

automated services. SR. Teleperformance launched business industry analyst firm, in its 2012

transformation solutions contact centers. At Teleperformance, we do business with people, for people. We want people to be inspired, to be motivated. Our main goal is to aimed at in-house TRANSFORMING PASSION INTO EXCELLENCE Customer Management (CM) Co make you proud to belongwins. to our group job satisfaction andpeople...That’s a great work environment. This is a place where we believe in people...Where teamwork This is athrough place where we work for how we put services, released recently by T 2004: commitment into practice. This is the company that inspires. To learn, to teach, to grow. To get things done. This is the company SR. Teleperformance continued its worldwide expansion with that motivates. Being happy to make a difference. the acquisition of CallTech Communications in the United States, and of MM Group, the fourth-ranking provider of contact center services in Great Britain. SR. Teleperformance gained presence in Eastern Europe by taking a controlling interest in three companies based in Poland, the Czech Republic and Slovakia. SR. Teleperformance increased its presence in the German market with the acquisition of the company All by Phone+Net, one of the most dynamic companies in its sector.

This is the real thing: more than a job this is your career future. Together, we build the best partnership to perform. We have the knowledge and resources to deliver outstanding customer experience, all over the world. This is Teleperformance!

START YOUR CAREER AT WWW.TELEPERFORMANCE.COM

From the minute you step into Teleperformance your experience will be fast, fun, thrilling and engaging. Once you start training you will see the tools and techniques used to deliver exceptional customer service and have fun doing it. From the For fun Festival our annual worldwide talent show to the sports club where we encourage sports participation to TP University where we will train and guide the future leaders Teleperformance is committed to our employees. The Citizens of the World charitable campaign is Teleperformance ‘s way of giving back to the community and in 2013 Teleperformance USA was the number one contributor to this global campaign with over one million dollars raised for charity programs right here in the United States. The Citizens of the Planet campaign is Teleperformance’ s way of giving back to the earth by cutting back on our carbon footprint by reducing electricity usage, in house recycling efforts, keeping travel at a minimum.

2013: Teleperformance, a global provider of customer experience management outsourced services, announce it has been recognized as a leader by Gartner, Inc. an independent industry analyst firm, in its 2012 Magic Quadrant report on Customer Management (CM) Contact Center BPO, Worldwide services, released recently by TJ Singh and Johan Jacobs.

At Teleperformance, we do business with people, for people. We want people to be inspired, to be motivated. Our main goal is to make you proud to belong to our group through job satisfaction and a great work environment.

START YOUR CAREER AT WWW.TELEPERFORMANCE.COM 10

Employer Showcase

June 2016


June 2016

Employer Showcase

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Employer Showcase

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iscover the Difference Local Makes! Spherion® has distinguished itself as a go-to source for skilled talent and rewarding career opportunities. But, it’s not our size or our more than 68+ years of experience that has earned us the respect and loyalty of our customers – it is our local focus, personalized service and passion for excellence!

quired to meet their workforce goals. And, we did it with the kind of attention and service that speaks of local ownership.

How does that make a difference in the way we serve your business?

A National Staffing Leader with a Local Focus Since 1946, Spherion has been offering companies a unique combination of personalized customer service backed by the resources, knowledge and geographic breadth of a $2 billion workforce leader. It’s like getting the best of both worlds: dedicated local service and robust national support.

A True Innovator in the Staffing Industry Our business is about connecting with people. For this reason, you will always have a very personal, face-to-face experience when you work with Spherion. While this aspect of our business will never change, technology plays a significant role in the way people connect and relate in today’s world. So, we have made it a priority to keep pace with the latest innovations and trends hitting the market. When you need a specific candidate, we are able to find that person with precision and speed using a combination of social media, mobile career tools, text job alerts, blogs, Web TV and local networking!

• Spherion is known throughout the community and well-connected. • We understand the unique dynamics impacting the job market – both locally and nationally. • Our team is on a first-name basis with the talented people who live here. • Supported by a national staffing leader, Spherion has the resources to support a full range of staffing needs – from flexible and direct-hire placements, to customized workforce solutions. • Candidates seek us out because we provide the area’s best career opportunities and personalized job search support. • Clients are confident in the placements we make because of the results we consistently achieve.

Last year, we helped 3,000 clients acquire the right administrative, contact center, light industrial, non-clinical healthcare and professional talent re-

We Know People, We’ve Got Connections Your local Spherion office is individually owned and operated by a team of staffing specialists.

Your local Spherion team is eager to earn your business with attentive service and adept talent that will yield the best results in your workplace!

June 2016

Employer Showcase

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he 245-bed, multi-campus facility is a faith-based, Christian organization and member of the Adventist Health System, which manages 42 hospitals and employs over 55,000. Adventist Health System is the 10th largest hospital system in the country. Dedicated to meeting residents’ needs for quality healthcare services, Metroplex has grown rapidly over the past few years. Metroplex Hospital provides 148 acute-care beds in Killeen, 60 psychiatric care beds in the nearby Metroplex Behavioral Health Center and 25 beds at Rollins Brook Community Hospital in Lampasas. The system employs about 1,200 area residents and cares for more than 125,000 patients each year. Metroplex supports an exceptional staff of more than 300 physicians, representing 42 medical

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specialties. Metroplex Health System currently has the following opened positions: • Registered Nurse (Couplet Care, Labor and Delivery, Medical/ Surgical, Emergency, Surgery/ Ortho, Recovery, Home Health, Behavioral Management) • Licensed Vocational Nurse • Certified Nursing Assistant • Certified Medical Assistant • Physical Therapist Manager and Physical Therapist(s) • Registered Respiratory Therapist • Registered Medical Technologist • Medical Lab Technicians • Office Manager • Office Assistant • Patient Access Specialist To apply for the current opened positions, please access our website: www.mplex.org <View Job Posting>

How social media can affect your career S

ocial media has become an integral part of modern society. Millions of people around the world use social media to connect with one another. But this valuable tool also can be a detriment, particularly to men and women seeking employment. What a person says or does on social media can come back to haunt them with regard to the impression they create with prospective employers. Questionable antics and comments may reflect negatively on a person without him or her even realizing it. According to a study by Reppler, a social media monitoring service, 91 percent of employers use social media channels such as Twitter, Facebook and LinkedIn to screen prospective employees. Many people are completely unaware how others view them through their social media profiles and usage, but social media profiles give away more information about a person’s character and personality than many people would ever imagine. Even seemingly innocent remarks and observations can be misconstrued. Use of profanity or offering commentary on controversial subjects may be a person’s right. However, such comments may not sit well with prospective employers. Some may think the solution is not to have profiles on the popular social media sites. But avoiding social media entirely can send the wrong message to prospective employers. It may suggest that you are not a person who is current with the latest trends in technology and may give employers the impression that you are not adept at keeping up with the changing times. The key is finding the right balance with social media. The following are a few tips to ensure your social media usage does not do more harm than good.

Employer Showcase

Do not post or tweet information that should be kept private. If you would not tell intimate secrets to another person, especially an employer, do not convey these details to your group of “friends.”

Recognize that it’s not always your comments that can affect perceptions of you.

The friends you choose to accept and socialize with via social media can impact how others view you. If friends are prone to vulgarity and off-color commentary, employers may surmise that this type of behavior is acceptable to you. Screen friends and block those who do not meet your standards.

Know that security features on social media applications change frequently.

It’s important to know just how private your information may be. For example, if you are tagged in another person’s photo, people outside of your friends’ list may be able to see that image. You have to police your sites and lock down the information as you see fit, only posting what is appropriate for the general public.

Do not complain about a job or boss publicly.

Even if your boss is not on your list of friends, he or she may still learn about your comments through gossip. While verbal complaints with others may not be accurately tracked back to you, text is hard evidence to discredit.

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Employer Showcase

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Employer Showcase

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