March 5, 2012 - Consultant's Presentation to Council

Transit Master Plan FIRST REPORT PRESENTATION

March 5, 2012 Buildings

Municipal Infrastructure

Transportation

Industrial

Energy

Environment

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OUTLINE    

How the plan was developed Conventional Service Recommendations Specialized Service Recommendations Implementation Strategies • Marketing Strategies

• Intelligent Transportation Systems (ITS) Strategies • Accessibility and AODA • Financial Plan

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HOW THE PLAN WAS DEVELOPED ďƒ Key policy documents set the context for transit service analysis and planning in Thunder Bay

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HOW THE PLAN WAS DEVELOPED ďƒ Plan was developed based on an extensive public and stakeholder consultation Engagement Activity

Date

Origin-Destination Survey

March 2011

Online and Print Survey

March, April 2011 October 2011

Community Stakeholder Consultations

March, May 2011

Public Information Centres

March 2011 October 2011

Council Presentation Updates

June 2011 October 2011

Working Group Meetings

June 2011 October 2011 February 2012

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Thunder Bay Transit Master Plan

CONVENTIONAL SERVICE RECOMMENDATIONS

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SERVICE IMPROVEMENT RECOMMENDATIONS  Phase 1: Immediate Service Reliability Improvements • Lengthen route travel times in schedules to reflect actual travel times in weekday evenings • Increase service headways from 40 to 45 minutes on most routes to ensure convenient connections at Water Street Terminal and City Hall

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SERVICE IMPROVEMENT RECOMMENDATIONS  Phase 2: Implement Route Network and Terminal Concept • Structured routes that provide direct connections to major destinations • Identifies five major destination areas where routes converge: terminals and major transfer points • Provides base for future service level increases Hub Type

Hub Description

Location

Terminal

•Building structure •Operator amenities •Coordinated transfers •Designated layover area

•North Core •Intercity

Major Transfer Point

•No building structure, operator amenities, designated layover areas •Coordinated transfers only where feasible

•South Core •Confederation College •Lakehead University

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Thunder Bay Transit Master Plan

SPECIALIZED SERVICE RECOMMENDATIONS

HAGI OPERATIONS AND SERVICE DELIVERY ASSESSMENT

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 Completed high level review of HAGI operations and an assessment of service delivery options  Operations review found: • service quality issues from stakeholders • areas for improvement in scheduling and operations  Service delivery assessment explored advantages of continuing to

contract all aspects, bringing in-house, and a combination of the two • identified in-house operation as best option: • for improving and maintaining service quality and customer service • for controlling future costs related to AODA, through options to integrate with conventional service

HAGI OPERATIONS AND SERVICE DELIVERY ASSESSMENT

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 Recommendation: • short-term transition to bringing planning and management inhouse, which includes: • call-taking • reservations and scheduling • customer service • re-issue RFP for operation, storage and maintenance only, without planning and management • use of city-owned vehicles maintained and operated by contractor to continue until facilities can be developed • continue to monitor contract operation

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Thunder Bay Transit Master Plan

IMPLEMENTATION STRATEGIES

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IMPLEMENTATION STRATEGIES  Marketing Strategies • Reviewed existing marketing plans and strategies • General Recommendations: • Promote consistent print material and signage • Enhance engagement to target markets: seniors, students, Aboriginal communities • Boost community presence by participating in local events • Incorporate system improvements to reduce negative perceptions about safety and security

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IMPLEMENTATION STRATEGIES  Intelligent Transportation Systems (ITS) Strategies • Completed a high level review of existing deployments • Encouraging investments that have been made to date to improve passenger information, customer service, and operations • General Recommendations: • Develop comprehensive plan to: – coordinate future technology deployments – promote interoperatability of subsystems – minimize throwaway technology initiatives

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IMPLEMENTATION STRATEGIES  Staffing Review • Conducted functional assessment of organization to accommodate existing and future needs • Includes reallocations and staff additions to organizational functions including: – Supervisors and Controllers – Administration – Planning and Marketing – Operator Training – Specialized Transit Operations

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IMPLEMENTATION STRATEGIES  Accessibility and AODA • Conducted an AODA readiness assessment identify the current level of compliance as well as areas of deficiency • Major work (effort and/or cost) will be required on some provisions including: • Introducing fare parity • Providing similar hours of service between conventional and specialized service • Identifying process for estimating demand and reduce wait times • Making alternative accessible arrangements during service disruptions • Providing accessible communication, web content, on-board and pre-board announcements • Removing trip limitations on specialized services

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FINANCIAL PLAN Conventional Service 5-Year Increment

Existing

2012

2013

2014

2015

2016

35% 25.1 $1.32

36% 26.1 $1.32

36% 26.4 $1.32

33% 22.0 $1.39

36% 23.5 $1.41

39% 25.0 $1.42

150,000 3,770,000 $9,217,508

148,500 3,883,100 $9,081,720

151,470 3,999,593 $9,501,345

191,000 4,200,340 $11,870,068

195,775 4,600,713 $11,584,197

200,669 5,016,734 $11,345,366

$2,127,858

Capital Required Fleet Total Capital Cost Approved Long-range Capital Budget

38 0 0

38 $1,405,000 $1,405,000

38 $9,355,000 $1,405,000

47 $1,480,000 $1,405,000

48 $1,455,000 $1,405,000

49 $1,555,000 $1,405,000

0 $15,250,000 $7,025,000

Total Capital Cost Exceeding Approved Budget

0

$0

$7,950,000

$75,000

$50,000

$150,000

$8,225,000

Existing

2012

2013

2014

2015

2016

5-Year Increment

15% 3

15% 3

11% 2.3

11% 2.3

11% 2.3

11% 2.3

34,000 104,000 $1,618,000

34,000 104,500 $1,715,625

40,000 120,000 $2,049,270

42,000 126,000 $2,285,630

44,000 132,030 $2,373,185

46,000 138,092 $2,790,190

12,000 34,092 $1,172,190

23 0

23 $190,000 $0 $190,000

25 $390,000 $255,000 $135,000

27 $475,000 $340,000 $135,000

28 $570,000 $255,000 $315,000

29 $815,000 $340,000 $475,000

$2,440,000 $1,190,000 $1,250,000

Performance Indicators Cost Recovery Ratio Conventional Passengers/Hour Conventional Transit Average Fare Operating Operating Hours Ridership Net Cost

50,669

Specialized Service Performance Indicators Cost Recovery Ratio Average Fare Operating Operating Hours Ridership Total Net Cost Capital Required Fleet Total Capital Cost Approved Long-range Capital Budget Total Capital Cost Exceeding Approved Budget

0