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Scottish Policing Performance Framework

TAYSIDE POLICE Statistics and Performance Results April 2009 – March 2010

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The Scottish Policing Performance Framework – An Overview The Scottish Policing Performance Framework (SPPF) was launched across Scotland in April 2007. The SPPF is the product of significant collaborative working between the Association of Chief Police Officers in Scotland (ACPOS), the eight Scottish Police Forces, the Scottish Government, Her Majesty’s Inspectorate of Constabulary for Scotland (HMICS), Audit Scotland, the Scottish Police Authorities Conveners’ Forum and the Scottish Police Services Authority. The key aims of the SPPF are: • •

To develop a single suite of performance measures which reflects the breadth and variety of policing activity across Scotland; To create a framework which supports managers throughout the police service in understanding, reflecting on and improving performance so that forces can provide more effective policing within Scottish communities; To provide a mechanism for improved accountability at local and national levels through the publication of consistent and transparent performance information, which will support the Scottish Government, Police Authorities and the general public in their understanding of policing performance; and To provide a basis for robust performance management and, in turn, performance improvement.

The framework covers four main areas of policing: • • • •

Service Response Public Reassurance & Community Safety Criminal Justice & Tackling Crime Sound Governance & Efficiency

In each of the four areas, national objectives have been set. The performance indicators contained within these areas are divided into Inputs (the resource committed), Activities (the activity or process used) and Outcomes (what is achieved). There are a number of context measures featured. Context measures are not measures of performance, but are designed to provide contextual information about the demands placed on the force and the environment in which it operates. It is commonly acknowledged within the police service in Scotland that effective policing is based upon sound partnerships. This is reflected in the national objectives. In addition, there are a number of partnership indicators within SPPF that rely upon joint collaboration for successful delivery. The SPPF structure supports the measurement and reporting of local priorities in accordance with the principles of Best Value. By incorporating SPPF outcomes into performance reports, forces can ensure greater consistency and transparency when reporting performance information to Police Authorities and the public.

Data contained in this report This document shows Tayside Police performance results against high-level objectives and supporting key performance indicators contained within the Scottish Policing Performance Framework. All data is sourced from force databases. These figures are regularly used; for example, as management information reports, to inform divisional tasking and co-ordinating activity and to provide information to Tayside Joint Police Board and the public.

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Points to Note: •

The statistics contained in this report are accurate at the time of reporting

Where data is not available, a symbol (~) has been inserted to indicate this.

A full explanation of all the counting conventions can be obtained from the technical notes contained within the Scottish Policing Performance Framework Technical Manual. The technical notes are available by contacting the force performance and planning department (01382 596701/596710).

The measurements detailed in this report are only the ones where the police are the data providers or have access to the data. The report does not reflect all the measurements within the Scottish Policing Performance Framework (SPPF).

Figures detailed as per 10K of the population relate to the resident population and does not take cognisance of transient or migratory populations.

The Policing Landscape: Tayside Police strength, land area and population

Land area: 2,896 square miles Population: 396,960 Police officers: 1,223 Police staff: 605

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Inter-relationship with Single Outcome Agreements and the Scottish Strategic Assessment Scottish Government/Single Outcome Agreements The purpose is to focus Government and public services on creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth. Strategic objectives are: • • • • •

Wealthier and Fairer - enable businesses and people to increase their wealth and more people to share fairly in that wealth. Healthier - help people to sustain and improve their health, especially in disadvantaged communities, ensuring better, local and faster access to health care. Safer and Stronger - help local communities to flourish, becoming stronger, safer place to live, offering improved opportunities and a better quality of life. Smarter - expand opportunities for Scots to succeed from nurture through to life long learning ensuring higher and more widely shared achievements. Greener - improve Scotland's natural and built environment and the sustainable use and enjoyment of it.

To enable the Scottish Government to meet those strategic objectives each local authority has signed up to a Single Outcome Agreement (SOA). SOAs set out how each local authority and partners will work in the future towards improving national outcomes for the public in a way that reflects local circumstances and priorities. The SPPF complements and supports the delivery of the Scottish Government’s Strategic Objectives. It contains the associated national indicators that relate to criminal justice.

Scottish Strategic Assessment Each year the Scottish Police Service under ACPOS develops a Scottish Strategic Assessment and this explains the strategy for the police in Scotland for the year ahead. The document draws on information provided by all the Scottish forces and law enforcement agencies as well as information from key partner agencies including the Scottish Government, Local Authorities and the public. It is through this assessment that the risk regarding crime and disorder threats impacting on Scottish communities is prioritised. The very high risk crime and disorder priorities identified by the 2009/10 Scottish Strategic Assessment were: • • • • • •

Public Protection Terrorism Antisocial Behaviour Serious and Organised Crime Groups Drugs Violence

Outcome-based performance measures reflecting these areas are either currently reported in the SPPF or being developed for future iterations.

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List of Performance Indicators SERVICE RESPONSE

• • • • • •

Complaints about police officers and police staff Service complaints Level of service user satisfaction Proportion of 999 calls answered within 10 seconds Time taken to respond to emergency response calls Handling of non-emergency calls

PUBLIC REASSURANCE & COMMUNITY SAFETY

• • • • • • •

Number of recorded crimes and offences Detection rate for recorded crimes and offences Number of racist incidents, racially motivated crimes & offences and detection rates Number of antisocial behaviour community crimes & offences and detection rates Level of detected youth crime Number of people killed or injured in road collisions Number of Special Constables and the hours they are on duty

CRIMINAL JUSTICE & TACKLING CRIME

• • •

Number and percentage of reports submitted to the Procurator Fiscal within 28 calendar days Number and percentage of reports submitted to the Children’s Reporter within 14 calendar days Weight of Class A Drug seizures and number of supply and possession with intent to supply offences recorded Use of police direct measures

SOUND GOVERNANCE & EFFICIENCY

• • • • • • •

Proportion of working time lost to sickness absence Turnover rates for police officers and police staff Proportion of salary costs accounted for by overtime Number of police officers and police staff (full-time equivalent) Staffing profile by declared disability, ethnicity and gender Expenditure on salaries, operating costs and capital Expenditure per resident

CONTEXT MEASURES

• • • • • • •

Number of telephone calls and incidents Number of sudden deaths reported to the Procurator Fiscal Number of missing people incidents Number of registered sex offenders Number of domestic abuse incidents and number per 10,000 population Number of individuals brought into custody Freedom of information requests and questions

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Tayside Police Data Where possible, results for a comparative period have been provided (the previous year, or an average of the most recent three years). Where it has not been possible to provide comparative data, a symbol (~) appears. Figures detailed as per 10,000 population relate to the resident population and do not take account of transient or migratory populations.

SERVICE RESPONSE National Objectives: • Improve public satisfaction with service delivery • Increase public confidence in policing Complaints about police officers and police staff

481 346 135 39.0%

Number of complaints per 10,000 incidents 32.5 21.7 10.8 ~

Number of allegations arising from complaints 688 427 261 61.1%

Number of allegations where action is taken 9 16 -7 -43.8%

April to March

Number of complaints received

2009/10 2008/09 Change % Change

April to March 2009/10 2008/09 Change % Change

Service-related complaints April to March 2009/10 2008/09 Change % Change

Number of service complaints 54 73 -19 -26.0%

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Number of complaints per 10,000 population 1.4 1.9 -0.5 ~

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Level of service user satisfaction

April to March Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Satisfaction with initial contact with the police Force 50.9% 40.5%

Satisfaction with the action taken by police to resolve the query Force 43.4% 38.5%

6.1%

12.1%

1.8% 0.7%

4.0% 2.0%

Level of service user satisfaction April to March Yes No

Kept adequately informed about the progress of enquiry Force 54.8% 45.2%

Level of service user satisfaction

April to March

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Level of satisfaction with the way you were treated by police officers and staff who dealt with you at initial contact Force 55.3% 36.7%

Overall level of satisfaction with the way you were treated by police officers who attended Force 56.0% 37.8%

5.9%

4.2%

9.6%

1.9% 0.3%

1.3% 0.8%

4.1% 1.6%

Overall way police dealt with the matter Force 43.7% 41.1%

Proportion of 999 calls answered within 10 seconds April to March 2009/10 2008/09 Change % Change

Number of 999 calls in the sample 45,723 51,027 -5,304 -10.4%

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Proportion of 999 calls answered within 10 seconds 93.1% 92.8% 0.3 ~

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Time taken to respond to emergency incidents

April to March

2009/10 2008/09 Change % Change

Number of emergency incidents 45,662 47,368 -1,706 -3.6%

Number of emergency incidents responded to within force target time 30,519 31,569 -1,050 -3.3%

Percentage responded to within the force target time

Average time (seconds)

66.8% 66.6% 0.2 ~

961 983 -22 -2.2%

Handling of non-emergency calls

April to March

2009/10 2008/09 Change % Change

Number of nonemergency telephone calls

Proportion of nonemergency telephone calls abandoned

267,974 322,069 -54,095 -16.8%

4.3% ~ ~ ~

Proportion of nonemergency telephone calls answered within 40 seconds 89.3% ~ ~ ~

PUBLIC REASSURANCE & COMMUNITY SAFETY National Objectives: • Support the delivery of safer outcomes • Preserve and restore public order • Investigate crime effectively • Contribute to the reduction of crime • Contribute to increased public reassurance Number of recorded crimes and offences April to March Group 1 Group 2 2009/10 recorded 578 430 2008/09 recorded 696 424 3 year average 655 437 % difference 09/10 to -11.8% -1.6% 3 year average Per 10k population 14.6 10.8

Group 3 11,273 12,824 13,307

Group 4 5,716 6,604 7,236

Group 5 4,762 5,499 5,763

Group 6 12,316 13,416 14,369

Group 7 24,286 28,558 36,258

-15.3%

-21.0%

-17.4%

-14.3%

-33.0%

284.0

144.0

120.0

310.3

611.8

Group 4 33.1% 33.0% 32.3%

Group 5 98.4% 98.7% 98.4%

Group 6 90.5% 89.2% 90.7%

Group 7 100.0% 100.0% 100.0%

0.8

0.0

-0.2

0.0

Detection rate for recorded crimes and offences April to March Group 1 Group 2 Group 3 2009/10 detection rate 85.6% 75.1% 50.7% 2008/09 detection rate 82.8% 80.2% 52.1% 3 year average 80.8% 87.4% 50.8% Difference 09/10 to 3 4.9 -12.3 -0.1 year average

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Number of racist incidents, racially motivated crimes & offences and detection rates Number of recorded racist incidents

April to March 2009/10 2008/09 Change % Change

284 324 -40 -12.3%

Number of racially motivated crimes and offences recorded 324 368 -44 -12.0%

Percentage of racially motivated crimes and offences detected 79.9% 75.8% 4.1 ~

Number of antisocial behaviour community crimes & offences and detection rates Number of antisocial behaviour community crimes & offences recorded

April to March 2009/10 2008/09 Change % Change

Disregard for Community / Personal Wellbeing 6,521 7,121 -600 -8.4%

Acts directed at People

Environmental Damage

Misuse of Public Space

388 351 37 10.5%

5,468 6,360 -892 -14.0%

351 417 -66 -15.8%

Acts directed at People

Environmental Damage

Misuse of Public Space

91.0% 82.3% 8.7

31.9% 31.6% 0.3

100.0% 100.0% 0.0

Detection rates for antisocial behaviour community crimes & offences

April to March 2009/10 2008/09 % point change

Disregard for Community / Personal Wellbeing 100.0% 100.0% 0.0

Level of detected youth crime Number of recorded crimes and offences (groups 1 to 6) by individual group classification committed by children and young people (aged 8 to 17 inclusive) within the period.

April to March 2009/10 2008/09 Change % Change

Group 1 53 58 -5 -8.6%

Group 2 58 79 -21 -26.6%

Group 3 1,009 1,340 -331 -24.7%

Group 4 1,004 1,144 -140 -12.2%

Group 5 515 579 -64 -11.1%

Group 6 1,405 1,751 -346 -19.8%

Number of children and young people (aged 8 to 17 years inclusive) who have committed crimes and offences (groups 1 to 6) within the period.

April to March 2009/10 2008/09 Change % Change

Force 2,930 3,450 -520 -15.1% NOT PROTECTIVELY MARKED

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Number of people killed or injured in road collisions People killed in road People seriously injured April to March collisions in road collisions Adult Child Adult Child 2009/10 23 0 206 20 2008/09 23 2 207 18 Change 0 -2 -1 2 % Change 0.0% -100.0% -0.5% 11.1%

April to March 2009/10 2008/09 Change % Change

People killed or seriously injured in road collisions 249 250 -1 -0.4%

Children killed or seriously injured in road collisions 20 20 0 0.0%

People slightly injured in road collisions Adult Child 789 103 746 106 43 -3 5.8% -2.8%

People slightly injured in road collisions 892 852 40 4.7%

Number of children only killed or seriously injured in road collisions per million vehicle kilometres (annualised) 0.006 0.006

All people slightly injured in road collisions per million vehicle kilometres (annualised)

2009/10 2008/09

All people killed or seriously injured in road collisions per million vehicle kilometres (annualised) 0.077 0.077

Change

0.000

0.000

0.013

April to March

Number of Special Constables and the hours they are on duty Number of Special April to March Number of hours on duty Constables 2009/10 203 35,123 2008/09 199 32,424 Change 0 2,699 % Change 0.0% 8.3%

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0.275 0.262

Average hours worked 173 163 10 6.1%

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CRIMINAL JUSTICE & TACKLING CRIME National Objectives: • Contribute to an effective, efficient and accessible criminal justice system • Assist in safeguarding national security • Tackle serious and organised crime

Number and percentage of reports submitted to the Procurator Fiscal within 28 calendar days April to March

Number of reports submitted to the Procurator Fiscal

Percentage of reports submitted to the Procurator Fiscal within 28 calendar days

17,386 19,724 -2,338 -11.9%

80.2% 86.7% -6.5 ~

2009/10 2008/09 Change % Change

Number and percentage of reports submitted to the Children’s Reporter within 14 calendar days April to March

Number of reports submitted to the Children’s Reporter

Percentage of reports submitted to the Children’s Reporter within 14 calendar days

1,045 1,585 -540 -34.1%

65.7% 69.9% -4.2 ~

2009/10 2008/09 Change % Change

Weight of Class A Drug seizures and number of supply and possession with intent to supply offences recorded Weight of Class A drug seizures April to March 2009/10 2008/09 Change % Change

Weight (g)

Tablets

Liquids (ml)

13,977 14,112 -135 -1.0%

1,286 5,203 -3,917 -75.3%

3,446 343 3,103 904.7%

Number of supply and possession with intent to supply offences recorded April to March 2009/10 2008/09 Change % Change

All supply

Class A only

% Class A

627 675 -48 -7.1%

339 362 -23 -6.4%

54.1% 53.6% 0.5 ~

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Use of police direct measures

April to March

2009/10 2008/09 Change % Change

Number of Percentage of Number of Number of Percentage of antisocial antisocial restorative behaviour fixed behaviour fixed formal warnings formal warnings justice warnings issued accepted penalty tickets penalty tickets issued issued complied with 2,967 56.8% 195 97.9% 244 3,896 56.2% 196 100.0% 285 -929 0.6 -1 -2.1 -41 -23.8% ~ -0.5% ~ -14.4%

SOUND GOVERNANCE & EFFICIENCY National Objectives: • Manage resources effectively and efficiently • Operate in a manner that is ethical, accountable and transparent Value of efficiency savings generated (£000s) April to March 2009/10 2008/09 Change

Cash

Time Releasing

2,738.1 1,484.3 1253.8

883.3 414.9 468.4

Proportion of working time lost to sickness absence Proportion of working time lost to April to March sickness absence (police officers) 2009/10 4.2% 2008/09 4.3% % point change -0.1

Proportion of working time lost to sickness absence (police staff) 4.6% 5.2% -0.6

Turnover rates for police officers and police staff Turnover rates April to March (police officers) 2009/10 4.1% 2008/09 5.4% % point change -1.3

Proportion of salary costs accounted for by overtime Proportion of salary costs accounted April to March for by overtime - police officers 2009/10 5.5% 2008/09 5.9% % point change -0.4

Turnover rates (police staff) 6.6% 7.9% -1.3

Proportion of salary costs accounted for by overtime - police staff 1.1% 1.0% 0.1

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Number of police officers and police staff (full-time equivalent)

Police officers As at 31 March 2010 In force Temporary service to SPSA Temporary service to SCDEA Secondment to central service (internally funded) Secondment to central service (externally funded) Other secondment (internally funded) Other secondment (externally funded) Career breaks Maternity/adoption leave Additional regular police officers Total number of police officers Police Cadets

Force 1,154.6 9.0 8.0 0.0 1.0 0.0 4.0 0.5 16.5 17.0 1,210.6 0

Police staff As at 31 March 2010 In force Temporary service to SPSA Temporary service to SCDEA Secondment to central service (internally funded) Secondment to central service (externally funded) Other secondment (internally funded) Other secondment (externally funded) Career breaks Maternity/adoption leave Agency/temporary police staff Total number of police staff

Force 525.0 1.0 0.0 0.0 0.0 0.0 1.0 2.4 5.2 10.4 545.0

Staffing profile by declared disability, ethnicity and gender (headcount)

Police officers As at 31 March 2010

Force

Total number of police officers % of officers who have declared disability % of officers declared ethnicity as white % of officers declared ethnicity as black or ethnic minority % of officers with no declared ethnicity % of officers who are male % of officers who are female

1,223 1.2 93.8 1.1 5.2 73.2 26.8

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Police staff As at 31 March 2010

Force

Total number of police staff % of police staff who have declared disability % of police staff declared ethnicity as white % of police staff declared ethnicity as black or ethnic minority % of police staff with no declared ethnicity % of police staff who are male % of police staff who are female

Expenditure on salaries, operating costs and capital (£000s) Operating April to March Salaries Overheads 2009/10 65,028 11,424 2008/09 61,189 14,571

616 1.8 95.1 1.0 3.9 34.4 63.8

Capital

Pensions

1,764 2,066

18,042 20,554

Expenditure per resident (£s) April to March

(£)

2009/10 2008/09 Change

236.1 227.5 8.6

CONTEXT MEASURES Context measures are not measures of performance, but are designed to provide further information about the demands placed upon the force. Number of telephone calls and incidents

April to March

2009/10 2008/09 Change % Change

999 calls

Number of 999 calls per 10,000 population

Non emergency calls

45,723 51,027 -5,304 -10.4%

1,152 1,295 -143 -11.0%

267,974 322,069 -54,095 -16.8%

Number of nonemergency calls per 10,000 population 6,751 8,171 -1,420 -17.4%

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Number of incidents

Number of incidents per 10,000 population

147,919 159,417 -11,498 -7.2%

3,726 4,044 -318 -7.9%

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Number of sudden deaths reported to the Procurator Fiscal Number of missing people incidents April to March 2009/10 2008/09 Change % Change

Number of sudden deaths reported to the Procurator Fiscal 619 668 -49 -7.3%

Number of missing people incidents 2,663 2,980 -317 -10.6%

Number of registered sex offenders Number of domestic abuse incidents and number per 10,000 population Number of individuals brought into custody Number of domestic Number of Number of registered Number of domestic April to March abuse incidents per individuals brought sex offenders abuse incidents 10,000 population into custody 2009/10 311 4,224 106 16,368 2008/09 298 4,037 102 17,559 Change 13 187 4 -1,191 % Change 4.4% 4.6% 3.9% -6.8%

Freedom of information requests and questions April to March 2009/10 2008/09 Change % Change

Number of requests

Number of questions

542 514 28 5.4%

2,384 2,332 52 2.2%

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Statistics and Performance Results : April 2009 - March 2010