Triad Adult & Pediatric Medicine 2025 Annual Report

POWER

IN PURPOSE MISSION DRIVEN – VISION FOCUSED

2025

ANNUAL REPORT July 2024 – June 2025

336.355.9920 Guilford County, NC www.tapmedicine.com

2025 ANNUAL REPORT Table of Contents

Mission, Vision, Values | 4 Overview of TAPM’s guiding principles and organizational values

Sites and Services | 5 Locations, hours, and comprehensive service lines including medical, dental, and community support

A Letter from the Board Chair and CEO | 8 Leadership reflections on TAPM’s growth, progress, and mission-driven accomplishments

TAPM by the Numbers | 9 Key statistics including unique patients, visits, new patients and Propio interpretation metrics

Financial Review | 10 Adult and pediatric payer mix and breakdown of grants and budget composition

2

2025 Annual Report

Cone Blvd. Administrative Building Grand Opening | 14 Feature on TAPM’s new administrative hub with at-a-glance operational benefits

Rapha Health Center Announcement | 15 Details on the new facility, expected opening, and community impact

TAPM Dental Grand Opening | 17 Services overview, practice vision, and Dental Ad Hoc Committee recognition

Quality Improvement | 18 Chronic disease management, preventive screenings, and outcomes data

Behavioral Health | 20 Overview of BH services with visit volumes and behavioral health needs identified

Mental Health First Aid | 23

Welcoming New Chief Medical Officer | 33

Program overview, graduate listing, and organizational impact

Patient Experience | 25 Satisfaction data for each site, patient reviews, and survey methodology

Introduction to Dr. Alvin Powell, background, vision, and impact

Provider Directory | 34 Comprehensive listing of TAPM pediatric, medical, dental, and behavioral health providers

Culture Excellence | 26 Program highlights, employee satisfaction data, CEA contributions, and culture milestones

Leadership Team | 36 Executive, senior, and management leadership

Pathways to Success | 28 Workforce development, promotions, recognitions, and employee story

Community Outreach and Impact | 30

Board of Directors | 37 Board leadership, members, and organizational role

Events attended, community reach metrics, and outreach philosophy

NC FIT Program | 31

Donors and Ways to Give | 38

Program mission, goals, and High Point/Greensboro outcomes

Fiscal year donor listing and donor opportunities

This Health Center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itslef and its covered individuals.

Power In Purpose

3

MISSION, VISION, VALUES

VISION Triad Adult and Pediatric Medicine, Inc. strives to be the provider of choice while working with patients and their families to deliver the highest quality of physical, emotional, and behavioral healthcare.

4

MISSION

CORE VALUES

Triad Adult and Pediatric Medicine, Inc. provides equitable and comprehensive healthcare with compassion and respect to our community.

Customer First Culture Quality Care Compassion Respect Integrity

2025 Annual Report

SITES AND SERVICES Family Medicine at Arlington 1205 Arlington Street Greensboro, NC 27406 Phone: 336.333.3348 Mon-Fri: 8:00am-5:00pm

Family Medicine at Elm 606 N Elm Street High Point, NC 27262 Phone: 336.884.0224 Mon-Fri: 8:00am-5:00pm

Family Medicine at Eugene 1002 S Eugene Street Greensboro, NC 27406 Phone: 336.355.9920 Wed, Thu: 8:00am-5:00pm

Family Medicine at Northwood 300 W Northwood Street Greensboro, NC 27401 Phone: 336.355.9696 Mon-Fri: 8:00am-5:00pm

Pediatrics at Wendover 1046 E Wendover Avenue Greensboro, NC 27405 Phone: 336.272.1050 Mon-Fri: 8:00am-5:00pm

TAPM Dental 213 Plaza Lane 2nd Floor High Point, NC 27263 Phone: 336.579.5555 Wed, Thu: 8:00am - 5:00PM Fri: 8:00am - 12:00pm

MEDICAL SERVICES + General Primary Care (adults & pediatrics) + Well & Sick Visits/Physical Exams (including foster & adolescent care) + Medicare Wellness & Preventive Exams + Womens Health Screenings and Nexplanon Insertion + Pediatric & Developmental Services (HealthySteps program) + Immunizations (adult & pediatric) + Asthma Care + Management of Chronic Conditions (diabetes, hypertension, etc.) + Self-Monitoring Blood Pressure Program + Integrated Behavioral Health & Psychiatry + NC FIT Program (healthcare for formerly incarcerated individuals) + Nutrition Counseling + On-site Lab Services & Point-of-Care A1C Testing + Telehealth Appointments + Circumcisions + Referrals to Specialty Care + After-Hours Nurse Coverage

PEDIATRIC DENTAL SERVICES + Routine check-ups and X-rays + Cleanings + Fluoride treatment + Dental sealants for cavity prevention + Oral health education for children and parents + Well-baby dental checks (for infants and toddlers) + Fillings for cavities + Tooth extractions + Deep cleanings (scaling and root planing)

COMMUNITY SUPPORT SERVICES + Sliding Fee Discount Program & Medicaid Eligibility Assistance + Transportation Assistance + Interpretation & Language Services + Outreach Van (bringing care to the community) + Medication Assistance Program + Legal Aid Services + Connection to Community Resources (housing, food, etc.)

Power In Purpose

5

A YEAR OF POWER IN PURPOSE

FISCAL YEAR

2025

POWER IN PURPOSE As we reflect on another year at Triad Adult and Pediatric Medicine, Inc. (TAPM), we are reminded of the power in purpose that drives everything we do. This year’s theme, “Power in Purpose – Mission Driven, Vision Focused,” captures the heart of our work: a steadfast commitment to advancing health and well-being for every child, adult, and family we serve.

At TAPM, our mission has always been to provide equitable and comprehensive healthcare with compassion and respect. In 2025, we lived that mission in new and meaningful ways. From expanding services to strengthening our workforce, we continue to demonstrate what it means to be both mission driven and vision focused.

One of our proudest milestones was the opening of TAPM’s first Pediatric Dental Practice in High Point. This practice, serving children from newborn through age 21, addresses a critical gap in access to pediatric dental care in our community. It stands as a testament to our vision for whole-person care: medical, behavioral, and dental, all delivered with compassion.

8

2025 Annual Report

Letter from the Board Chair and CEO

We also celebrated the opening of our new Cone Administrative Building, which equips our staff with the space and resources needed to better support TAPM sites across Guilford County. At the same time, we looked ahead to the future with the pre-groundbreaking of the Rapha Health Center, set to begin construction in 2026. This center will bring comprehensive medical, behavioral, and dental care under one roof in Northeast Greensboro, a community long recognized as a healthcare desert.

We are proud of these milestones, yet we know the journey continues. The healthcare landscape remains challenging, but TAPM’s purpose is powerful: to expand access, reduce disparities, and provide the compassionate care our community deserves.

On behalf of our leadership, staff, and board, thank you for your continued support. Together, we are mission driven, vision focused, and united in purpose.

Michelle Lewis Chief Executive Officer

Jasmine Beard TAPM Board Chair

“Our purpose is powerful because it is rooted in community. With your support, TAPM continues to deliver care with compassion and respect for all.”

TAPM

BY THE NUMBERS

A snapshot of our reach, growth, and community impact LANGUAGE & INTERPRETATION

Ensuring clear communication and culturally responsive care for every patient.

Supported 200+ Languages through Propio

PATIENT VISIT STATS

13,927 Unique Patients +7% from last year

2,995 New Patients +61% from last year

96% Satisfaction Rating

43,983 Total Patient Visits +34% from last year

54

Unique Languages

329,706 Interpretation Minutes

Power In Purpose

9

FINANCIAL REVIEW These numbers tell the story of who we serve: These numbers tell the story of who we serve: individuals seeking accessible care and patients who might otherwise go without coverage. The year-over-year decrease in uninsured adults reflects the impact of our outreach, eligibility assistance, and community partnerships, while steady pediatric coverage highlights TAPM’s essential role in caring for children across our region.

PEDIATRIC PAYER MIX

Medicaid - 90%

Private Insurance - 4%

None/Underinsured - 6%

ADULT PAYER MIX

Medicaid - 54%

Medicare - 9%

Private Insurance - 25%

None/Underinsured - 12%

Triad Adult & Pediatric Medicine, Inc. is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as a part of an award totaling $2,288,106 for the fiscal year 2025.

10

2025 Annual Report

FISCAL YEAR 2025 GRANTS Health Resources and Services Administration (HRSA) Expanding capital assistance for hurricane response and recovery efforts (CARE) American Rescue Plan Act North Carolina Community Health Center Association State Appropriation for Community Heath Centers Formerly Incarcerated Transition (FIT) Program Equity Allies Giving Circle through Community Foundation of Greater Greensboro

SHORTFALL FUNDING

(Additional financial resourced required to cover a deficit in budget)

17%

AWARDED GRANTS

11%

$26.2M Total Budget

72% INSURANCE & PATIENT REVENUE

Power In Purpose

11

GROWING OUR FOOTPRINT. EXPANDING OUR IMPACT.

CONE ADMIN BUILDING GRAND OPENING

Opened: March 26, 2025 AT A GLANCE

STRENGTHENING OUR FOUNDATION Triad Adult & Pediatric Medicine celebrated the grand opening of its new Administrative Building on March 26, 2025. This important milestone supports TAPM’s long-term growth by centralizing leadership, administrative teams, and operational functions under one roof. The expansion allows more space to be dedicated to clinical care at our patient-facing sites, strengthening TAPM’s ability to serve families across Guilford County.

14

2025 Annual Report

A snapshot of what this new space brings to our organization: New home for leadership and administrative teams Enhances collaboration and operational efficiency Frees clinical space to expand direct patient care Provides an upgraded conference space to support larger team meetings and collaborative functions

Expected Opening: Winter 2027

RAPHA HEALTH CENTER ANNOUNCEMENT

WHAT TO EXPECT Key features that will shape Rapha’s role in Northeast Greensboro: Integrates primary care, dental care, and behavioral health under one roof for both adults and children Strengthens care capacity in a region with long-standing shortages of primary care and dental providers Enables broader outreach and community partnerships in the 27405 region

EXPANDING ACCESS IN NORTHEAST GREENSBORO On the same day as the Cone Administrative Building opening, TAPM proudly announced the upcoming Rapha Health Center, located in Northeast Greensboro on the newly renamed Bishop Otis Lockett, Sr. Blvd. Rapha Health Center will serve families in the 27405 zip code, one of the most underserved areas in Guilford County. The center will provide primary care, pediatric care, dental services, and behavioral health, establishing a comprehensive access point for whole-person care.

“TAPM’s growth and expansion represents more than just buildings. It’s about expanding care and building healthier futures for families in Northeast Greensboro.”

Michelle Lewis Chief Executive Officer

Conceptual Rendering

Power In Purpose

15

NOW OPEN

231 Plaza Lane High Point, NC 27263

TAPM DENTAL GRAND OPENING

Opened: August 14, 2025 SERVICES AT TAPM DENTAL

BRIGHT SMILES BEGIN HERE

Essential preventive and restorative care for infants, children, and adolescents Preventive Care:

In August 2025, TAPM proudly opened TAPM Dental, a pediatric dental practice serving children and youth from birth through age 21. This milestone expands our mission of whole-person care, ensuring that oral health is fully integrated into the services we provide for families across Guilford County.

Located in South High Point, TAPM Dental offers a full range of pediatric services, from routine check-ups and preventive care to restorative treatments and oral health education. By creating a space designed specifically for children, our team is making dental visits more comfortable, accessible, and supportive for both patients and parents.

Routine check-ups and X-rays Cleanings (dental prophylaxis) Fluoride treatments Dental sealants for cavity prevention Oral health education for children and caregivers Well-baby dental checks (for infants and toddlers) Comprehensive Care: Cavity fillings Tooth extractions Deep cleanings (scaling and root planing)

Dental Ad Hoc Committee The launch of TAPM Dental was supported by our Dental Ad Hoc Committee, whose guidance helped shape a practice grounded in patient needs and community priorities.

Special Thanks to: Felicia Reid, MSN, RN Brandon Washington, DDS, MHA, FICOI, FAAIP Anbec DeShield, DDS, MPS Tammy Artis, DDS, PA Lisa Duck, MPH, MCHES Power In Purpose

17

QUALITY IMPROVEMENT

Closing Gaps in Prevention and Chronic Care

TAPM is dedicated to closing gaps in care and ensuring every patient has the opportunity to stay healthy. From screenings and preventive services to chronic disease management, our teams work to reduce barriers such as cost, transportation, and limited health literacy. By expanding access and supporting patients where they are, we strengthen outcomes and help more families thrive.

CHRONIC DISEASE & HEALTH MANAGEMENT Child & Adolescent Weight Management

52%

33% Adult Weight Management

73%

Cholesterol Management

73% Controlled Diabetes (A1c)

Controlled Hypertension

84%

Tobacco Use Screening & Cessation Intervention

166 Free Diabetic Retinopathy Screenings

81%

1,963 Pediatric Photo Screenings

PREVENTIVE & FAMILY CARE 40% Depression & Anxiety Screenings

62% Cervical Cancer Screenings

Mammogram Screenings

35% Colorectal Cancer Screenings

100%

Early Entry Prenatal Care

54%

668

Colorectal Cancer Screening Test Kits

581

Newborns Entered the Practice 18

2025 Annual Report

BEHAVIORAL HEALTH At TAPM, behavioral health is an integral part of whole-person care. Our licensed clinicians provide compassionate, evidence-based therapy to individuals of all ages, helping patients navigate challenges related to stress, trauma, anxiety, depression, and more. We also support families through counseling, care management, and connections to community resources that address the many factors influencing health and wellness.

Through integrated care and collaboration across all TAPM locations, we are breaking down barriers to mental health services and ensuring that every patient receives the support they need to heal, grow, and thrive.

BEHAVIORAL HEALTH SERVICES: Individual and family therapy for children, adolescents, and adults Evidence-based treatment (CBT, DBT, trauma-informed care, and brief therapy)

PATIENT TESTIMONIAL: At TAPM, every patient’s journey reflects the power of whole-person care. Dominique first learned about TAPM at a community event and began scheduling appointments to support her overall well-being.

Through therapy with Meaghan, she found a supportive, nonjudgemental space to explore difficult topics at her own pace. Over time, she learned to recognize triggers, manage anxiety, and care for herself with greater confidence and compassion.

Substance use counseling Psychiatric referrals and ADHD assessments Care management and support for mental health needs Coordination of community resources for food, housing, and transportation Family-focused programs, including early childhood support through HealthySteps

20

2025 Annual Report

"Therapy helped me become more aware of what triggers me and how to adjust when I feel stressed or anxious.

Meaghan made it easy to open up without pressure, and I always felt understood. I’m more open with myself now and in a better place to manage my time, my relationships, and how I take care of myself."

Dominique B. TAPM Patient

WHOLE-PERSON HEALTH NEEDS

3,782

Total Behavioral Health (BH) Visits in FY2025

These numbers represent the real challenges our patients face, and the ongoing commitment of our behavioral health team to address the conditions that impact overall health.

42%

Food Support Needs

29%

Housing Assistance

1,491 BH Visits at Pediatrics at Wendover

1,295 BH Visits at Family Medicine at Northwood

11%

Transportation Barriers

18%

Safety Concerns 0%

10%

20%

30%

40%

COMMON BEHAVIORAL HEALTH CONCERNS Behavioral health assessments reveal the top areas of focus for our patients, guiding how we deliver integrated, patient-centered care.

26%

Sleep

837 BH Visits at Family Medicine at Elm

7%

Drugs

9%

Alcohol

16%

Mood

17%

Anxiety

159 BH Visits at Family Medicine at Eugene

50%

16%

Depression

2%

Incarceration

7%

Specialty 0

5

10

15

20

25

Power In Purpose

30

21

MENTAL HEALTH FIRST AID At TAPM, we believe mental health is everyone’s responsibility. Mental Health First Aid (MHFA) is a nationally recognized training program that empowers participants to identify, understand, and respond to signs of mental health and substance use challenges.

This training gives our staff the tools to approach mental health with confidence and compassion. Participants learn how to recognize early warning signs, offer supportive conversation, and connect individuals to appropriate care and resources.

MHFA Instructors: Aline Ruhashya (Left) Jaclyn Noble (Right)

2024 - 2025 MHFA GRADUATES Amanda Marsh

Daisy Rodriguez

Kristen Moore

Shawn Jackson

Amber Cranford

Danielle Cole

LaVette Cunningham

Shirley Ozment

Ana Macedo

Della Blankenship

Maurice McGhee

Sonia Valdes

Angel Baptist

Faith Morales

Nancy Franco

Ashlee Langston

Haydee Ocampo Albarran

Nigel Wood

Baileigh Hammond

Jill Smith

Paola Echevarria

Beyonka Leak

Joshua Artis

Percefie Jones

Brenda Rodriguez

Julianna Cruz

Randa Rumley

Brittany Godley

Karly Moorefield

Regina Edwards

Carla Garcia

Katina Marshall

Ruth Nzenwa

Chantal Young

Katie Morgan

Shalonda Shipp

Theresa Moore Tiffany Miles Traci Grant Vernice Smith Veronica Reyes William Onumah Yarilis Grant

Through TAPM’s internal MHFA initiative, employees across all departments, clinical and non-clinical, are trained to be first responders for emotional wellness. Their participation reflects our collective effort to build a workplace and community where mental health is recognized, respected, and supported.

In 2025, TAPM expanded access to MHFA training, preparing even more team members to provide informed, empathetic care both inside and outside the exam room.

100% MHFA Staff Graduation Goal

70% MHFA Staff Graduation Current

Power In Purpose

23

“A gem of a medical practice. TAPM set a high standard that most of the local practices in the community fall short of.”

-Henry T.

“Excelente Servicio Profesional y Humano. Agradezco enormemente la atención tan amable de todo su equipo; comenzando desde las recepcionistas, las enfermeras hasta las doctoras. Todos son maravillosos.”

-Su A.

PATIENT EXPERIENCE Our patient satisfaction continues to rise as we strengthen relationships, enhance communication, and focus on creating a welcoming environment for every visit. Even small increases represent meaningful progress toward consistent, compassionate care.

Family Medicine at Eugene

84.12%

Family Medicine at Elm

84.05%

Pediatrics at Wendover

85.18%

Family Medicine at Arlington

85.66% 82.67%

Family Medicine at Northwood

84.34%

TAPM Average Feedback Score

90%

Our Goal 0

“I've been coming here for about 5 years. They have always provided me with the best service and care.“ -Tyrone B.

20

40

60

80

100

Patient surveys are sent out each night to patient cell phones. Patients are given 3 days to complete the survey. Questions asked in the survey include topics such as service received, facility maintenance, provider approval, etc. Patients have the ability to request feedback from a TAPM team member as well.

“This is a place that treats you like family. All the staff to including the nurses, administrators, and my provider are all very helpful and courteous. It's a wonderful place to go for your health needs.”

-John F. Power In Purpose

25

CULTURE EXCELLENCE At TAPM, our people are our greatest asset.

The Culture Excellence Initiative is designed to make TAPM both the employer and provider of choice by strengthening communication, leadership, and engagement at every level.

Through our partnership with Corporate Transcendence, we’re using data-driven methods to understand our organizational culture and elevate both the employee and patient experience.

From leadership mastermind sessions to the formation of our Culture Excellence Advisors, this work reflects our shared commitment to growth, collaboration, and accountability.

This initiative prioritizes employee feedback, patient satisfaction, and colleague engagement, because a culture of care begins with those who deliver it.

Clockwise from left: Randa Rumley, Special Projects Manager/EHR System Analyst; Dr. Dontae’ Roberts, Board Member; Maurice McGhee, Director of IT; and Karen Bass, Revenue Cycle Manager, collaborating during strategic planning.

2025 EMPLOYEE SATISFACTION HIGHLIGHTS Compassionate Leadership

94%

of staff say supervisors care about patients

Clear Communication

87% 26

2025 Annual Report

of staff say leaders communicate goals clearly

Mutual Respect

91%

Power in Purpose of staff say they are treated with respect

Growth & Learning

84%

of staff feel development is encouraged at TAPM

86%

of staff would recommend TAPM for healthcare

“It feels good to work somewhere that listens. TAPM truly invests in making this a place where people feel valued, supported, and heard.”

TAPM Employee, 2025 Employee Satisfaction Survey

Behind every culture shift are the people who make it happen. Our Culture Excellence Advisors (CEAs) lead by example, guiding their peers through training, collaboration, and open dialogue. Through their leadership, TAPM continues to grow stronger, more connected, and more aligned in our mission to provide compassionate, high-quality care.

“Culture begins with connection and at TAPM, connection starts with our people.”

2024/2025 MILESTONES APRIL 17, 2024

1

MAY 28-29, 2024

2

JUNE 26, 2024

3

Kick-Off with Managers

Train the Trainer with Corporate Transcendence

DISC Presentation at AllStaff Meeting

ONGOING CULTURE EXCELLENCE EFFORTS Reinforcing TAPM’s core values and standards of behavior through weekly staff communications Integrating culture and engagement into the onboarding process through new hire orientation participation Facilitating quarterly staff engagement presentations across all locations

JULY 1, 2024

CEA Corner Weekly Emails Begin (Core Value Focus)

AUGUST 9, 2024

CEA Site Presentations during Community Health Center Week

SEPTEMBER 25, 2024

All Staff Presentation: “There’s More to Me Than What You See”

JANUARY 29, 2025

CEA Train the Trainer: “There’s No Big I’s or Little U’s”

MARCH 26, 2025

All Staff Presentation: “It Takes a Team”

4

5

6

7

8 Power In Purpose

27

PATHWAYS TO SUCCESS

Pathways to Success Spotlight

Pathways to Success reflects TAPM’s commitment to developing our workforce and creating opportunities for advancement. Through mentoring, training, and ongoing support, this initiative strengthens our team and the care we provide. It celebrates commitment, supports longevity, and aligns with our Mission, Vision, and Core Values. Pathways to Success helps us grow our people, improve our processes, and move TAPM forward.

EMPLOYEE PROMOTIONS & CAREER ADVANCEMENT These team members advanced into new roles through dedication, continued learning, and a commitment to excellence Beyonka Leak promoted to Lead Billing Specialist Dr. Faith Gardner promoted to Lead Pediatrician Haydee Ocampo promoted to Lead Patient Services Representative Baileigh Hammond advanced from Intern to Outreach and Enrollment Navigator Reid Brannan completed LCSW and LCAS credentials Julianna Cruz and Jessica Coles completed their Medical Assistant Apprenticeship Program Lakeisha Williams promoted to Outreach and Enrollment Manager

YEARS OF SERVICE & DEDICATION We proudly honor the employees who reached significant service milestones this year Dr. Teresa Bratton, Asthma & Allergy MD: 25+ years of service LaVette Cunningham, Quality Improvement Manger: 25 years of service Ava Lee, Triage Nurse: 25 years of service Michelle Lewis, CEO: 25 years of service Dr. Andrea Scholer, Pediatrician: 20 years of excellence Nykedtra Brown, Nurse Practitioner: 10 years of service

ACHIEVEMENTS & SPECIAL RECOGNITION Celebrating the staff whose dedication and performance stood out this year Karen Bass received the Driving Success Award Dr. David Pitonzo honored upon his retirement after years of service and impact

28

2025 Annual Report

Lakeisha Williams Outreach & Enrollment Manager Lakeisha’s journey at TAPM began with a calling to serve. As a Community Health Outreach Worker, she worked directly with patients and families, led community events, and built trusted partnerships across Guilford County. These experiences shaped her leadership style and prepared her for her new role as Outreach and Enrollment Manager.

She credits TAPM with creating an environment where growth is encouraged and supported. Training, mentorship, and real opportunities to lead helped her strengthen her skills and deepen her impact.

“My passion has always been advocating for my community and helping people access the resources they need. TAPM allows me to live out that calling in a meaningful way.”

Her story reflects the heart of Pathways to Success, where dedication, talent, and a commitment to service open the door to new opportunities.

COMMUNITY OUTREACH & IMPACT TAPM continued to strengthen its presence in the community over the past year by showing up where our patients live, learn, worship, and gather. Our team participated in a wide range of outreach events that focused on preventive health, education, and access to essential resources. These efforts helped us connect with residents across Guilford County and provided meaningful support to individuals and families who may not otherwise seek care.

Through health fairs, school events, wellness initiatives, holiday community programs, and partnerships with local organizations, TAPM remained committed to meeting people where they are.

These events supported our mission to remove barriers to care and to promote a healthier and more informed community.

Our outreach programs are powered by the dedication of staff who volunteer their time, energy, and expertise. Their compassion allows TAPM to build trust, create new relationships, and reach patients who need us most.

Top: Jennifer Willis, Lead Community Liaison at dental outreach event Bottom: Charla Nelson, Lead Nurse checking blood pressure on TAPM’s outreach Van

"Strong communities are built through partnership. Our outreach efforts allow us to collaborate, listen, and show up for families in ways that extend far beyond the exam room."

30

2025 Annual Report

37 Community Events and Health Fairs Attended

2,500+ Community Members Engaged

NC FIT OUR MISSION

FORMERLY INCARCERATED TRANSITION PROGRAM

Improve the well-being and health of people who have been recently released and improve their chances of successful reentry into the community.

The NC FIT Program continued to expand its reach and strengthen reentry support services throughout the 2024–2025 fiscal year. With additional growth in both High Point and Greensboro, the program remains focused on connecting individuals returning from incarceration with essential healthcare, behavioral health services, insurance support, employment pathways, and community resources.

OUR GOAL Connect individuals being released from incarceration with necessary health services, encompassing physical health, mental health, and substance use disorder treatment. Assist FIT Program clients with all aspects of reentry, including housing, job training, legal needs, education, transportation, and life skills.

Greensboro 50

High Point

50

40

40 35 30

20

24

14

10

0

24

10

Current Patients

Entered Employment

Established Insurance or Assistance

8

Graduated FIT

Power In Purpose

31

WELCOMING OUR NEW CHIEF MEDICAL OFFICER Triad Adult & Pediatric Medicine is proud to welcome Dr. Alvin Powell as our new Chief Medical Officer. Dr. Powell brings deep clinical expertise, mission-focused leadership, and a passion for strengthening community health systems.

Alvin Powell, MD Chief Medical Officer

“It is an honor to serve this community and to help guide TAPM’s mission of providing compassionate, comprehensive care.”

A PERSONAL CONNECTION TO COMMUNITY HEALTH Dr. Powell’s relationship with community health is deeply personal.

As a child, he received care at a Federally Qualified Health Center (FQHC), giving him firsthand insight into how essential accessible healthcare is for families. This experience continues to inspire and guide his work today.

PROFESSIONAL HIGHLIGHTS Internal Medicine training at Duke University Nephrology Fellowship at Emory University Former Chief Medical Officer at large health system Former Chief Health Equity Officer at rural hospital Leadership in advancing quality, outcomes, and health equity

ADVANCING TAPM’S MISSION FORWARD As Chief Medical Officer, Dr. Powell will help drive TAPM’s clinical strategy by focusing on: Expanding access to high-quality, patient-centered care Improving clinical outcomes Reducing health disparities Strengthening TAPM’s integrated, equitable care model

Power In Purpose

33

PROVIDERS

Nicole Anderson, PNP

Daniellee Artis, MD

Angel Baptist, LCSWA

Reid Brannan, LCSW, LCAS

Teresa Bratton, MD

Pediatric Nurse Practitioner

Pediatrician

Behavioral Health Clinician

Behavioral Health Clinician

Pediatric Asthma & Immunology

Family Medicine at Elm

Pediatrics at Wendover

Family Medicine at Elm

Family Medicine at Northwood

Pediatrics at Wendover Family Medicine at Elm

Nykedtra Brown, FNP

Peter Coccaro, MD

Anbec DeShield, DDS

Family Nurse Practitioner

Pediatrician

Dentist

Family Medicine at Northwood

Pediatrics at Wendover

TAPM Dental

34

Pediatrician Family Medicine at Elm

Tiffany Lucas, FNP

Tiffany Miles, FNP

Family Nurse Practitioner

Family Nurse Practitioner

Family Nurse Practitioner

Family Medicine at Arlington

Family Medicine at Northwood

Family Medicine at Northwood

Tanika Lewis, FNP

2025 Annual Report

Faith Lockett Gardner, MD

Left: Dr. Christian Jasper provides hands-on care during patient visit Right: Karly Moorefield, PA using PatientPoint for patient education

Christian Jasper, MD Family Medicine Family Medicine at Elm

Karly Moorefield, PA Physician Assistant

Gretchen Netherton, PNP Pediatric Nurse Practitioner

Ruth Nzenwa, FNP

Alvin Powell, MD

Liberty Riley, LMFT

Family Nurse Practitioner

Internal Medicine

Behavioral Health Clinician

Family Medicine at Northwood

Pediatrics at Wendover

Family Medicine at Elm

Pediatrics at Wendover

Family Medicine at Elm

Sydney Robinson, PNP

David Roper, MD

Andrea Scholer, MD

Kawanna Skinner, PNP

Hope Stickle, PNP

Pediatric Nurse Practitioner

Pediatrician

Pediatrician

Pediatric Nurse Practitioner

Pediatric Nurse Practitioner

Pediatrics at Wendover

Pediatrics at Wendover

Family Medicine at Elm

Pediatrics at Wendover

Family Medicine at Elm

Across all TAPM locations, our providers work together to deliver timely, compassionate, and comprehensive care for patients of all ages. This dedicated team continues to expand services, strengthen access, and support healthier outcomes throughout Greensboro and High Point.

PROVIDER MILESTONES THIS YEAR: Meaghan Whistson, LCSW

Irene Yaya, FNP

Behavioral Health Clinician

Family Nurse Practitioner

Family Medicine at Northwood

Family Medicine at Arlington

Welcomed new dental, behavioral health, and medical providers Expanded pediatric care at Family Medicine at Northwood Strengthened care coordination service access across TAPM Celebrated the promotion of Dr. Faith Gardner to Lead Pediatrician Power In Purpose

35

LEADERSHIP The TAPM Leadership Team brings together executive, senior, and management leaders who are dedicated to advancing our mission and strengthening the delivery of care across our organization. Their guidance supports every aspect of our work, from clinical operations to patient experience, community programs, and organizational growth. We are grateful for their commitment, expertise, and the direction they provide as we continue expanding access to high-quality care throughout our region.

EXECUTIVE LEADERSHIP Michelle A. Lewis

Danielle Cole

Katina Marshall-Dawson

Alvine Powell, MD

Chief Executive Officer

Chief Finance & Business Development Officer

Chief Operations Officer

Chief Medical Officer

SENIOR LEADERSHIP Jill Smith, RN

Shalonda Shipp

Maurice McGhee

Director of Nursing

Director of Human Resources

Director of Information Technology

Amanda Marsh

Ashlee Langston

Meaghan Whitson, MSW, LCSW

Director of Care Management Services

Director of Behavioral Health

Director of Finance

MANAGEMENT Jacqueline Britt

Katie Morgan, RN

Karen Bass, CH-CBS

Randa Rumley

Practice Administrator

Lead Nurse

Revenue Cycle Manager

Special Projects Manager/EHR System Analyst

Regina Edwards

LaVette Cunningham

Practice Administrator

Quality Improvement Manager

Lakeisha Williams

Lisa Duck, MPH

Vora Parramore-Ndupu

Faith Lockett Gardner, MD

Practice Administrator

36

2025 Annual Report

Lead Pediatrician

Outreach and Enrollment Manager

Kristen Moore, MBA Marketing & Social Media Manager

Special Projects & Program Manager

Charla Nelson, RN Lead Nurse

CMO, Dr. Alvin Powell (left) with Board Member, Fred Henry (right)

BOARD OF DIRECTORS

The TAPM Board of Directors brings together community members, industry leaders, and patient advocates who share a deep commitment to improving health outcomes in our region. Their stewardship supports our work across primary care, behavioral health, and dental services and guides our long-term vision for expanding care in medically underserved areas. We appreciate their leadership Alvine Powell, MD and the impact they make on every level of our organization.

Chief Medical Officer

BOARD LEADERSHIP

Tiffany Pilson

Sofia Crisp

Habitat for Humanity

Housing Consultants Group

Secretary, Patient Advocate

Jasmine Beard

Board Chair, Patient Advocate AJOY Consulting LLC

Treasurer, Finance Chair, Community Advocate

Milagros Amaro

Vice Chair, QI Chair, Patient Advocate Guilford County Department of Public Health

BOARD MEMBERS

Dr. Dontae’ Roberts Patient Advocate

Tammy Artis, DDS

Community Advocate Tammy Artis Dentistry

Fred Henry

Patient Advocate

NC A&T, UNC

NC Works

Dr. Doug Hall

Marcus Thomas

High Point University

Truliant Federal Credit Union

Patient Advocate

Fund Development Chair, Patient Advocate

Power In Purpose

37

THANK YOU FOR SUPPORTING OUR MISSION We are deeply grateful to our donors whose generosity makes our work possible. Together, we are expanding access to quality healthcare, supporting whole-person care, and improving outcomes for children and adults across our community. Your investment enables us to respond to emerging needs, build new programs, and strengthen the foundation of care that so many rely on. Thank you for standing with us and helping shape a healthier Guilford County.

DONORS

FISCAL YEAR 2024-2025 DONORS Daniel and Lucy Barden Mrs. Sylvia Berkelhammer Bruce Brodie, MD Philips and Pat Carter Mr. and Mrs. Tom Cone Donald Cunningham Drake and Jennifer Dowler Lisa Moore Duck CINK Fundraising Edwin Fuller, Jr. Della and Kenneth Gillis Paul and Janice Hessling Susan and Joe Honeycutt, Jr.

YOUR GIFT MATTERS BECOME A DONOR Every donation helps us deliver compassionate care and vital services to patients across Guilford County.

Your generosity supports meaningful programs that improve health and strengthen our community.

M.A. James Sharon Johnston Richard Kaplan Jeffrey Katz and Ila Rosenthal Virginia Karb Elizabeth M. Labella William and Carter Leinster Gary and Kathryn Leonard Michelle Lewis Lorraine Malphurs Howard and Anne Marsh, Jr. Mary McConnell William E. Mitchell Associates

Rodney A. Mortenson Catherine Murray Dr. and Mrs. Donald S. Murinson Betty Pierson Dr. J Dontae’ Roberts Jennifer Schaal Ms. Carol Simpson John and Susan Small John Stone Kay M. Sanders Marnie Thompson Ella Wertz D Kim Wright

WAYS TO GIVE DONATE ONLINE:

tapmedicine.com/donate

IN-KIND GIFTS:

Donate items that support local families

EMPLOYER MATCHING:

Check with your employer

DONATE

BY MAIL:

Triad Adult and Pediatric Medicine, Inc. Attn: Michelle Lewis: CEO 300 W. Northwood St. Greensboro, NC 27401

Power In Purpose

38

ADVANCING ACCESS. ADVANCING ACCESS. EXPANDING CARE. EXPANDING CARE. CHANGING LIVES. CHANGING LIVES.

336.355.9920 www.tapmedicine.com 2210 E. Cone Blvd. Greensboro, NC 27401

Serving Guilford County for More Than 25 Years