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OUR NEWS / YOUR VIEWS // WINTER 2018

IMPACT ON THE COMMUNITY AWARDS Our awards ceremony gives recognition to individual people, organisations and local businesses that go above and beyond to transforming homes, lives and neighbourhoods. Page 4

In this issue: Christmas opening hours - Page 2 Do you know about our firstcall service? - Page 6 Winter driving safety tips - Page 8 Introducing Universal Credit - Page 9


Streetwise Winter 2018

WELCOME TO YOUR WINTER EDITION OF STREETWISE.

Ursula Bennion

Hello Everyone, It gives me great pleasure to introduce you to our winter edition of Streetwise. Over the last 12 months we have been fortunate to meet many people who demonstrate the goodwill and charity that exists across our communities. Our recent “Impact on the Community Awards” were testament to the hard

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work and selfless actions of individuals, businesses and organisations we are fortunate to have in our area. Christmas is often a time when we can look back at the year and reflect. 2018 has been another busy year for Trent & Dove that’s seen our community projects go from strength to strength, 254 much needed new homes built and our volunteers have committed to over 8,000 hours so far this year.

CHRISTMAS OPENING HOURS Burton Office 24th December 25th December 26th December 27th December 28th December 31st December 1st January 2nd January

Uttoxeter Office 24th December 25th Dec - 1st Jan 2nd January

I am very aware that not everyone will be able to take a break from work and if you are one of the people working through the Christmas period to ensure vital services are delivered and others are looked after please accept my sincere thanks. Thank you too if you are able to spare a little time for anyone in our community who may be alone or who may need a little help during the Christmas period. However you choose to celebrate Christmas, on behalf of all the team here at Trent & Dove Housing I wish you, your family and friends health and happiness over the festive season and New Year.

CONTACT US

Open 9am-12pm Closed all day Closed all day Open 9am-5pm Open 9am-5pm Open 9am-4pm Closed all day Business as usual 9am-5pm

01283 528 528 communications@trentanddove.org @trentanddove @TaDHousing

Open 9am-12pm Closed Business as usual 9am-5pm


Streetwise Winter 2018

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THE PRINCE’S TRUST VOLUNTEER AT THE KINGFISHER PROJECT

By Mollie Johnstone

Bringing the community together, what does this mean to you? Personally, for me I think it’s a very important part of everyday life. As humans, we have to have a sense of connecting with others around us and working together as a team. So, this is why I decided to take part and volunteer as a Prince’s Trust student to help take part in the Kingfisher Community Allotment Project. The Kingfisher Project is a historical and educational resource for residents and schools as well as being used for public amenity and leisure. The Prince’s Trust team Burton 381 and Trent & Dove have come together recently to revamp the Kingfisher Project. This has involved taking out old beds to replace with fresh wood and refilled with 10 tonne of soil, creating a disabled access bed with a new patio and concrete ramp, redesigning art boards and fence panels and general cleaning of the garden area. The art boards have been cleverly created to represent the local organisations that have taken part to complete the project. The allotment beds can now be used to

grow food for local food banks and charities, like the YMCA. The disabled access beds now make the allotments accessible to everybody in the community. The Prince’s Trust team, alongside Trent & Dove worked incredibly hard to complete three days work in the space of one, meaning that they were ahead of schedule, opening up more opportunities elsewhere on the project.

to give back to the local community. I feel this has worked in their favour to change the views of younger people and cut through the stereotypes against today’s youth.

The Kingfisher Project has won several awards including the Queens Award for Voluntary Service. Chairman of the project, Mr Lemare also worked on the project and has shown his greatest Aaron Stringer, Project Coordinator from Trent & appreciation towards the Prince’s Trust team and Dove has shown his gratitude towards the team; Trent & Dove for working alongside him and freshening up the community gardens. “The students and our

volunteers have done a truly fantastic job with so much enthusiastic energy it has been a real pleasure to be working with them to revamp the allotment project.”

For me, I believe that the project has changed the perception of young people. The Prince’s Trust team aged 16 to 25 has been able to come together with other volunteers from Trent & Dove

A huge thank you to Harlow’s Timber for providing the wood and paint, Burton Skip Hire for providing a skip and Home and Trade for providing the soil, sand and concrete.


Streetwise Winter 2018

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IMPACT ON THE COMMUNITY AWARDS 2018

We celebrated our 13th annual “Impact on the Community Awards” on Friday 2nd November. The evening recognises all of the vital work carried out by individual people, organisations and local businesses and shines a spotlight on the projects which are “Transforming Homes, Lives and Neighbourhoods” across East Staffordshire, South Derbyshire and North West Leicestershire. The elegant awards ceremony was held at The Pirelli Stadium in Burton upon Trent and guests were given the full “Oscars” treatment befitting their status as outstanding members in their communities. We received a high number of entries again this year. 55 individuals, organisations and local businesses were nominated for an award, which made the judging very difficult.

by us for his fantastic motivational speaking drawing on both his life experiences along with his sporting achievements. Chief Executive, Ursula Bennion, said:

“It was a fantastic evening and as always hugely compelling and inspirational to hear the stories of people, organisations and local businesses who are doing wonderful things in our area. We host the event to recognise those working tirelessly in our communities, who selflessly go out of their way to help others. I would like to thank all of our partners who sponsored the fantastic event. Without their generosity it would not be possible to reward the sterling work that individuals and community groups do.”

The surprise celebrity host for the evening was Kriss Akabusi, best known as an Olympic athlete and for his appearances on A Question of Sport The headline sponsors of the night were J. and Never Mind the Buzzcocks. Kriss was sought Tomlinson who have worked in partnership with

Trent & Dove for almost 10 years, delivering gas servicing, boiler installations, renewable projects and a wide range of repairs / maintenance works to homes across East Staffordshire and South Derbyshire. Steve Kirkland (Managing Director of Repairs and Maintenance and Facilities Management) of J. Tomlinson Ltd said:

“We were very proud to represent J Tomlinson as the main sponsor at the Trent & Dove Impact Awards. It was an amazing evening, with so many inspirational people being recognised for giving up their time to improve the lives of others. Kriss Akabusi was the perfect guest speaker - very funny, passionate, and lifted the spirits of the whole room. Well done Trent & Dove Housing and thank you for such a great night.”


Streetwise Winter 2018

WINNERS FOR 2018

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Local Fundraiser Beryl Hitchen & Sue Grant

Overall Impact on the Community by an Organisation These two ladies look after a local community Burton Albion NCS Team

allotment providing a source of fresh vegetables for the local community. In addition to this they Impact on Young People are keen to support others and on a daily basis (sponsored by EEM) are seen with their shopping trolleys looking for bargains to use at their infamous charity Lewis Anderson Lewis at the age of 13 was one of the original bingos. Their efforts achieve up to £4,000 a year founders of FISH 2013. Since then he has gained benefitting scout groups, air ambulance, St Johns coaching qualifications enabling him to coach and many others. others and gives talks to inspire them to replicate what he has achieved. Currently a student at Community Project De Ferrers Academy he is committed to his The Kingfisher Project community giving up his time to improve the This project aims to improve the local environment, lives of other young people. provides an educational outlet for local children

NCS is a national scheme that Burton Albion is proud to be a part of. The range of projects chosen by over 300 young particpants this summer has impacted on people aged 2 to 90. Young people are often seen in a negative light and NCS shows how the right support and opportunities can enable them to excel in the community and make a difference to their futures.

Against All Odds (sponsored by J. Tomlinson) Jessica Eaton

As co-founder of the Eaton Foundation Jessica has developed a holistic approach to the organisation. and school groups, tackles social isolation and Since 2014, she has written bids and tenders to brings agencies and residents together. It is a achieve grant money to enable its running, with one of it’s kind project in East Staffordhire and this currently standing at £450,000. Jessica’s evolves continually to engage with all members skills in fund raising and her quiet determination of the community. and commitment have secured a bright future for the Eaton Foundation and its users.

Tenant or Volunteer of the Year Maria Hanson MBE Impact on Older People (sponsored by Idverde) Darcy, Hanna & Jessica

These young people whilst completing their GCSEs at John Port Spencer Academy, joined the National Citizenship programme at the school. Through the programme, they supported a 78 year old resident by clearing and rejuvenating his allotment. Their determination and hard work has enabled him to use this valuable space again while touching the hearts of other allotment holders around them as they worked.

Maria works tirelessly to put a smile on the faces of others. The Maria Hanson Foundation provides an opportunity to holiday by the sea for families who have a loved one with a terminal illness or for injured military personnel.

Business of the Year (sponsored by Orchard Systems) Hardy Signs

Hardy Signs prides itself in reaching out to local charities whilst building strong relationships with local businesses. Throughout their 25 years of business, their input and support has helped numerous businesses and charities raising both their profiles and funding opportunities.

Support Organisation East Staffordshire Family Support Service

Supporting families in the area for over 14 years East Staffordshire Family Support is the number one provider of family support, working to empower vulnerable families within East Staffordshire, enabling them to reach their potential and achieve their aspirations while improving health, wellbeing and safety.

SPECIAL RECOGNITION

(sponsored by J.Tomlinson) Burton HOPE

This nonprofit organisation was set up in 2017 and is run by volunteers. Providing support to people in crisis, their reach extends to people who are homeless, as well as families and individuals struggling with food poverty. Providing an outreach service this voluntary group is positively helping the lives of many.

Pam Humphries

Pam is the ‘heart of the community’ at Elizabeth Court where she lives. Every week she cooks lunches, brunches, puts on bingo nights, coffee mornings and regular social events. She is currently receiving treatment for cancer and her sheer grit and determination to overcome her own battles shines through her pain, bringing joy to others around her.

Dennis & Margaret Fletcher

Overall Impact on the Community by an Individual John Anderson

John spends his life working for the community. His reach extends to schools, health services, the local economy and touches people of all ages. He founded Burton Hope in 2017 to support homeless people and spends every opportunity helping others. Awarded with a British Citizen Award this year, John is a true community champion.

Setting up the Winshill Neighbourhood Resource Centre, the WW1 Peace Wood, creating community allotment beds, forming a Youth Parish Council, putting Winshill on the map in Heart of England in Bloom and generally being there for eveyone. Dennis and Margaret’s tireless community involvement is appreciated by all.


Streetwise Winter 2018

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FIRSTCALL

Our firstcall service is going through a brand refresh at the moment with Burton based design agency Davies + Scothorn and we can’t wait to showcase it to you soon! firstcall has a three-tiered service and we are especially proud of our silver package, which we keep to the price of just over a pound a day, £7.75 We appreciate that every situation is different. a week. This is slightly more expensive than our However, our range of community alarm and standard prices, but paying that little bit extra for telecare equipment can help you retain your this tailored service can make all the difference, independence for longer, whilst giving you and as firstcall customer Mrs Muriel Hoose found your family the peace of mind that should you out. Millie Wright and Alex Cantrill-Jones from need it our services are there for you. Davies + Scothorn went out to visit Muriel at her home, to find out more about her experience. firstcall provides support to you in your own home. We monitor alarms and can provide an emergency response 24 hours a day. This means *Interview courtesy of Davies you can be safe in the knowledge that, whilst you + Scothorn by Millie Wright* might be at home on your own you are not alone. Unlike other services, we offer monthly welfare Muriel experienced a very bad fall 6 weeks ago checks where our trained and helpful staff visit in her home in Winshill, where she has lived for you at home and will also test your community 55 years. During the night she got out of bed and tripped over the duvet, colliding with a chair and alarm and telecare equipment. then slamming into the wall. She lay on the floor unable to get up and there was no one else in the The benefits of firstcall are: house apart from her cat ‘Pebbles’. She had heard about firstcall from a friend at a local community Help and advice 24 hours a club, and luckily, she had signed up for the silver day at the touch of a button package and was wearing one of their pendants at the time.

Do you know about our firstcall service?

Greater independence

Peace of mind for you and your family Optional welfare checks No installations or set up costs Local service – based in Burton on Trent

She pressed the pendant, which raised an alarm to the Mobile Response Team. They were able to speak to her through Life Line Connect Plus, which she could hear from upstairs, but she was not capable of responding. The firstcall Mobile Response Team were at her house in 7 minutes, where they found her unconscious and bleeding profusely. With more standard services, not being able to confirm this as a life-threatening situation, Muriel would have been put on a non-emergency two-hour ambulance response, which could have been fatal. Instead, when the firstcall team arrived they immediately rang an ambulance notifying them of her severe head injury. Her case was escalated to red line on the ambulance service, paramedics arrived on the scene within 10 minutes and they took her straight to A+E where she was treated. The rapidity of the response was crucial. Muriel commented, “If it hadn’t had been for

my pendant, I wouldn’t be here, it’s as simple as that.” She wears the

discreet pendant every day and she expressed

“It’s a small payment that saved my life, I’m so lucky to be alive.” She told us that she likes the locality of the service, and that a friendly face from the firstcall team come to check it’s all working once a month. Equally, she mentioned that if she is ever in a nonlife-threatening situation, she likes that a discreet firstcall van comes to the house to check on her, rather than the police or an ambulance turning up outside her house for everyone to see!


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Phil McComish worked on the ground as a firstcall Mobile Responder for 12 years and has just recently taken on the role of Sales and Marketing Executive here at Trent & Dove.

Millie: “So, Phil, how does the service work?” Phil: “As part of our bronze package, if any kind of alarm is triggered from a device such as a fall or smoke detector, the firstcall Mobile Response Team will answer your automatic call within 30 seconds and if there is no response we contact the police or ambulance service who will come to your house to check your wellbeing.” “Notably though, with our unique Silver Package, when we answer your call, if there is no response or if you have fallen, we will send our Mobile Responder you your home, who on average are there within 14 minutes. If things are serious we can escalate your call to emergency status with the police or ambulance, so that you receive immediate care, rather than being put on a waiting list.”

Millie: “As you did with Muriel?” Phil: “Exactly. There are few services like it in the area and it is incredibly beneficial for a number of reasons.” “With more standard services, when the ambulance is called to a no response call, this is registered as a non-emergency call and it can take up to two hours for the ambulance to arrive, and equally it can be a while before the police arrive to do a simple ‘Safe and Well Check’. With this service you receive the right care within minutes. Moreover, if the situation is not serious our professional team can deal with the issue themselves, and considering on average we pick up 140-50 people off the floor each month, we save the East Staffordshire Ambulance service a lot of time and help them to conserve their resources.” “We are that confident that people will want to keep the service, we offer our silver package for 6 weeks on trial for free, to patients referred by hospitals and surgeries in the local area. We started the tiered firstcall service on 14th September, and since then 80% of people have chosen the silver package, realising its numerous benefits.”

If you would like to find out more about our firstcall service please call 01283 528529 or visit our website www.trentanddove.org.

MEN IN SHEDS PROJECT Aged over 50 and fed up of watching daytime TV? Wanting to learn a new skill or perhaps have skills in woodworking to offer? Men in Sheds was such a great success in Australia they decided to bring the project over to the UK. By running the scheme, our main aim is to help reduce loneliness within the local community. Our project is for both men and women over 50. We are now in our third year and our shed is being recognised around the area. Over time, we have made 15 bird boxes to go down the Kingfisher Trail and we are currently making 200 unique wine bottle bird feeders for the Everyone Health Group. To help our local community, we also repair furniture that has been collected by Trent &

Dove volunteers and is heading for the skip. We repair where possible and return them to Trent & Dove to put back into circulation. Some Trent & Dove customers have approached us to make individual items for them which we have done on several occasions. To date, we are working towards our Christmas Craft Fair making many things such as children’s toys, wooden jigsaws, jewellery boxes, Reindeers and Santa’s sleigh as well as other gift ideas. We have been sponsored in our endeavours by Trent & Dove, Horninglow & Eton Parish Council and Machine Mart. We regularly meet on Mondays and Thursdays from 10am to 12pm.

If Men in Sheds sounds like a project that you would be interested in joining please call 01283 530038 for more information.


Streetwise Winter 2018

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OUR ANNUAL REPORT AT A GLANCE WHERE OUR £39M OF MONEY CAME FROM IN 2017-18

14%

45%

Management & Overheads

Building New Homes

5%

Services & Support

20%

Borrowings

4%

17%

Grants

Repairs & Maintenance

10%

7%

2%

Support Activities

9%

Loan Interest

Property Sales

4%

Service Charges

63%

Lettings (properties, shops & garages)

Improving Properties

HOW WE SPENT OUR MONEY IN 2017-18

WINTER DRIVING SAFETY TIPS

Driving in the winter is more dangerous because of adverse weather and longer periods of darkness. Conditions can be extreme, with prolonged periods of heavy snow, ice and floods. Figures from the Department for Transport, show that in 2014, 29 people were killed, 251 were seriously injured and 2,274 suffered minor injuries in reported road accidents in Great Britain due to snow or ice on the road surface.

Here are some top tips for staying safe on the roads this winter.

- Avoid using your vehicle if you can in snow and icy conditions - only make essential journeys. - Listen to weather forecasts and traffic reports to help you decide whether or not to travel and how journeys might be undertaken. - Make sure your vehicle is prepared for winter. Have your vehicle serviced before winter starts or at least do you own checks

to make sure lights are clean and working, the battery is fully charged, wiper blades are clean and working properly, the screenwash bottle is full, tyres are in good condition and brakes are working well. - Keep your fuel level near to full. - Keep an emergency kit in your car, especially if you’re going on a long journey (this may include a shovel, wellington boots, de-icing equipment, first aid kit, a torch, a blanket, warm clothes, food and a drink, mobile phone).

- Avoid harsh braking and acceleration, or sharp steering. - Slow down in plenty of time before bends and corners. Try and use your gears to slow down rather than braking. - Maintain a larger gap between you and the vehicle in front. You may need up to TEN TIMES the normal distance for braking. - If you get stuck in snow, don’t leave your vehicle. Call your breakdown service or the emergency services and let help come to you.

If you absolutely need to drive in snow or icy conditions:

For further information, see RoSPA’s Winter Safety Hub - your guide to staying safe during the coldest months.

- Clear your windows and mirrors completely of snow and ice and make sure the heater is blowing warm air before you set off. You may also need to clear snow off the roof of your vehicle so that it doesn’t fall onto your windscreen. - Keep your speed down - the chances of skidding are much greater and your stopping distance will increase massively. Speed limits are the maximum in ideal conditions; in difficult conditions, they can often be too fast.

Also, the Met Office website is the home of the Government’s Get Ready for Winter campaign, which includes winter safety and health information, and links to the latest weather reports.


Streetwise Winter 2018

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UNIVERSAL CREDIT We understand that any change can be daunting; however we are here to help you every step of the way.

Universal Credit does not currently affect people of State Pension age. If you are of pension age and your partner is not, then universal credit will apply to you.

How does Universal Credit work?

Universal credit is paid roughly 4-6 weeks after Universal Credit rolled out in East Staffordshire a Universal Credit claim is made. It will then on 21st November 2018 to those of you who will continue to be paid on the same date each month; make a new claim for benefits or have a change in similar to how a working wage is paid. circumstances. If you do not need to make a new claim or change any of your information – your switch over to Universal Credit will be coming, How can I prepare for Universal but not just yet. Credit? Get ready for Universal Credit What is Universal Credit? now with 3 simple steps; Universal Credit is a new benefit system that is replacing many of the current benefits and STEP 1 tax credits. It is for individuals and families of Set up a bank account working age whether they are in work or not You will need a bank account for your working. Universal Credit payment to be paid into. To set up a basic bank account, it is unlikely that Why is Universal Credit you will need to have a credit check.

being Introduced?

Universal Credit is being introduced to simplify the benefits system. At the moment there are separate benefits for different purposes, such as child tax credits which help meet the costs of raising a child, and housing benefit to help with the cost of rent. Universal Credit is a single payment intended to meet the different types of costs.

Who will be affected by Universal Credit?

Universal Credit will only affect those of a working age. Universal Credit is one monthly payment made up of 6 benefits listed below: - Income support - Income related Employment and Support Allowance - Jobseekers (income based) - Paid by DWP - Working Tax Credit - Child Tax Credit - Paid by HMRC - Housing Benefit - Paid by local authority

STEP 2

Access the internet

You will need access to the internet to make and manage your claim. You will also need an email address, if you do not already have one, you will need to create one.

You can visit us... Burton Office Monday-Friday 9am-5pm Uttoxeter Office Monday-Friday 9am-12.30pm & 1.30pm-5pm

Every week from now until Christmas we will also be holding Q&A sessions at the following locations; Wishes for Winshill Community Café Hawfield Lane, DE15 0BY Tuesday 12pm-2pm Short Street Community Café Short Street, DE15 9LT Wednesday 9am-10.30am Burton Job Centre 30 New Street, DE14 3SL Wednesday 10am-12pm & 2pm-4pm

Useful Links

CAB - How to apply for Universal Credit www.citizensadvice.org.uk/benefits/universalcredit/claiming/get-advance-payment Money Advice Service www.moneyadviceservice.org.uk/en/tools/ budget-planner/budget/edit/income

STEP 3

Manage your money

We would encourage you to start saving small amounts ready to change to a monthly pay. Also you could be waiting around 4-6 weeks for your first Universal Credit payment. You can set up a payment plan with our income team and pay your rent in advance; it’s one less thing to worry about!

Where can I get help and advice with Universal Credit?

You can talk to us... Please feel free to call us on 01283 528 528 or you can email us on uc.info@trentanddove.org

COMING SOON!

We will be hosting several Universal Credit pop up sessions at various locations around East Staffordshire. We will be advertising the dates soon, so keep an eye on our website and social media pages for more information.


Streetwise Winter 2018

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AN INSIGHT INTO OUR APPRENTICES TRENT & DOVE How did you find your apprenticeship?

“It was really good. I had a woman from the college visit me every month or so to come and check on the work and assess it. I also got a lot of support from my Manager.”

By 2019, we aim to provide a minimum of five employment opportunities through apprenticeships and we are proud to confirm that we currently employ three apprentices - two in Electrical and one in accountancy.

What was your apprenticeship like? What’s a typical day, what is the qualification side of the work like?

“I worked full time and then a representative from the college would come in to me every once a month or every few weeks depending on how much work I had. She would then set all the work that needed to be done for the next visit, but I could always ring her or email if I needed to. Then I would just do my normal job alongside it and put time aside if I needed to do any college work.”

We are also currently recruiting for three more apprentices two in Business and one Health & Did you get much support from Safety at the moment. Four of our current Trent & Dove employees undertook their apprenticeships and still continue to work with us today. One of our apprentice graduates Siobhan O’Hagen, who is now a full time Customer Service Advisor, gave us an insight into what it is like to be an apprentice.

Tell us a little bit about you…

CALENDAR

Postage and general costs to produce the calendar has risen considerably in recent years, and it is with regret to inform you that we will no longer be producing our customer calendar. Thank you to everyone who has sent us their photographs over the years, we’ve loved receiving your images.

We are however, still looking for images to be used on the front cover of Streetwise and will pay £10 for each image we use. Please send your high-quality jpegs to: communications@trentanddove.org

Trent & Dove?

“They always said that if I needed any time to do my college work just let them know and I could sit somewhere else and not have the distraction from reception, so that was really good. They also helped me with case studies. If I was dealing with a particular customer someone would shadow me so that they could then write a witness testimony and help me out with my coursework.”

“I have been with Trent & Dove for about 4 years, I started as an Apprentice and I’m really enjoying Did you enjoy being an it. I would like to progress within the business, but apprentice? I don’t know where yet, I haven’t quite decided! I “I did yes, I enjoyed it that much that I stayed!” am just enjoying training in repairs at the minute.”

What was your apprenticeship in?

“Customer Service starting at Level 2 and then I was given the opportunity to go on to level 3.”

Why did you choose an apprenticeship?

How long was your apprenticeship for?

“The first one was for around 14 months and the second one was 12 months. There are no more levels for the college to provide you. It just depends if I were to do anything else.”

What advice would you give to “I had done a year at college and thought that someone who is thinking about it wasn’t really for me. I had a part time job at starting an apprenticeship? the time and I mainly wanted a bit of money for myself and to be able to do things. Then I got the apprenticeship here which was something I could get into which was a stable job and also learning a qualification too.”

“Definitely give it a go! It is worth a try. You’re still learning and getting a qualification at the same time. You can still do your own thing and also have a full time job.”

If you are interested in one of our apprenticeship vacancies please visit www.trentanddove.org or call us on 01283 528 528.

VOLUNTEER WITH TRENT & DOVE Would you like to Volunteer with Trent & Dove? From gardening to filing to serving cups of tea, we have plenty of opportunities for you to volunteer with us.

Please contact Dawn Maddin on 01283 528 652 or dawn.maddin@trentanddove.org for more information.


Streetwise Winter 2018

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NEW VOICES Cast your mind back and you may recall a flyer which we posted out earlier this year to all our customers giving them the opportunity to be involved with us as part of our tenant involvement and empowerment groups and initiatives. We held an open event in May 2018 and this gave us the opportunity to talk with the people who came forward to find out more.

LATEST UPDATE! As a result of our open event and further meetings, we have: - Appointed new members onto the Board’s Operations Committee. The role of the Operations Committee is to make sure that the affordable housing business of Trent & Dove meets the business targets set by the Board. The Committee focuses on service delivery and customer satisfaction, having regard to financial performance and budgetary control. The Committee makes sure that high-quality services are delivered in a cost effective way and achieves value for money.

- Offered opportunities for people to join our Tenant Scrutiny Forum, become a customer advocate, and be involved in setting up or joining a Residents Association within the area they live or join our volunteer teams. The Tenant Scrutiny Forum play a key role in scrutinising new policies or service proposals and pass their thoughts and feedback through to the Board’s Operations Committee.

WHAT IS RESIDENT INVOLVEMENT?

If you, or someone you know, would be interested in taking part in one of our Tenant involvement or scrutiny groups please feel free to contact us and let us know – we will keep your details on file and contact you as soon as an opportunity or vacancy becomes available.

Our involved residents play a vital role in making sure the tenant voice is heard and considered. Tenant Panel/ Customer Advocates Helping to resolve complaints locally and ensure Trent & Dove applies effective approaches to resolving and learning from complaints.

New Tenant Forum Members This is a forum for tenants to review and challenge performance, identify options for service improvements and to explore and achieve efficiencies.

Residents Associations & Community Projects

Opportunities to join a Resident Association supporting their community or joining the volunteers.

New Operations Committee Members

This is a customer led Committee which has a customer focus and oversees the customer facing side of Trent & Dove.


CHRISTMAS TREE DECORATIONS Christmas Crafts! What you need - green wool - pom poms in various sizes and colours - glitter pom poms are optional but certainly fun! - cardboard - scissors - white school PVA glue How to make them: Step 1

Cut the triangles out of cardboard (this being a job for an adult as cardboard can be quite tricky to cut) Step 2

Tie the wool to the triangle, somewhere in the middle. You can add some glue to secure the wool before continuing. Step 3

Add a generous amount of white school PVA glue on one side of the triangle.

Step 4

Start wrapping the wool all around the triangle – make sure you wrap the wool around all 3 sides of the triangle. Step 5

When you are happy with how the wrapped tree looks, finish up by tying the wool – make a knot and secure it with some glue. You can add more glue in order to glue on the pom poms (if you were super generous with the school PVA glue before, there might be enough already). If you want to make this into a Christmas ornament just tie some wool or ribbon to the back/top of your Christmas Tree Ornaments and you are ready to go!

CAN YOU FIND OUR MISSING ELF? Trent, our naughty Christmas Elf has stolen our word search! Once you’ve found where he is hiding in this edition of Streetwise simply let us know which page he’s on and we’ll enter you in to the prize draw. We have two £10 Love2shop vouchers up for grabs so get searching! Send us your answer via any of the methods below;

Communications Team Trent & Dove Housing Trinity Square, Horninglow Street Burton upon Trent, DE14 1BL 01283 528 573 communications@trentanddove.org @trentanddove @TaDHousing The competition closes 31st January 2019.

WE WISH YOU THE VERY BEST OF LUCK!

Profile for Trent & Dove

Streetwise, Winter 2018 Edition  

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