Ch. 3 Verbal Communication Notes Speech Professional Communications E. Noyola
Communication The process of sending and receiving messages to share meanings.
Nonverbal Communication • Body language: – Smiling – Direct eye contact – Folded arms – Yawning – Hands on hips
Verbal Communication â€˘ The spoken or written words that are sent and received when communicating.
Formal Language â€˘ Refers to the use of standard English with careful pronunciation and full sentences. â€˘ Frequently used in the workplace
Informal Language â€˘ Is more relaxed language usually used among friends or in casual situations. â€˘ Friendly
Word Meaning Connotative meaning: a personâ€™s emotional or personal response to a word
Denotative meaning: dictionary definition
Assignment: Writing 1. In two paragraphs, discuss when it is important to use formal language and when it is appropriate to use informal language. Students often speak casually with teachers before class begins, and then once class begins, students use formal language.
Gender language Issues • Males and females often crate gender-based speech communities • Spoken language tended to be heavily masculine • Females were assumed to be included in references that used masculine pronouns. Expl: “You guys need to finish your assignment.” How can we fix it? “Students, you need to finish your assignment.”
Workplace â€˘ Many employers have rules that tell you appropriate ways for men and women to talk to and about one another â€˘ Specific rules sensitive to general workplace language and behavior that puts down a person because of his or her gender. â€˘ This abuse is called sexual harassment.
Sexual Harassment â€˘ Illegal whether in schools, corporations, or community groups â€˘ Verbal and nonverbal messages such as name calling, sexual jokes, rumors, highly personal conversations and notes, and unwanted touching
Sexual Harassment • Recognize that the communication is unwelcome and unwanted • Receiver doesn’t like it and is made to feel uncomfortable or threatened
How do you avoid Sexual Harassment? • Treat each other with respect • Create and maintain a supportive climate for differences • Avoid gender biased language guys, fireman, stewardess, he
5 W’s and H • • • • • • •
Who What When Where Why How Starter words that are used at the beginning of may questions • Designed to give you very specific information
Telling Stories • Sometimes the best way to get a point across • Stories are passed along informally • To instruct employees about what is expected of them • Useful at times when giving specific advice that otherwise might be seen as giving orders or lecturing someone.
Guidelines for Organizational Stories 1. Have a clear point to make. 2. Keep it brief. 3. Only tell stories that are general knowledge 4. Avoid sexist language, swearing, and offensive references 5. Keep the story truthful. 6. Don't exaggerate.
Assignment: Create a story • Brainstorm • Misunderstandings you have experienced at school or at an after-school job • Create a story that will illustrate how to avoid a similar problem • Present the story to the group • Evaluate whether or not they got your “message.”
example A time that I experienced a misunderstanding was when my dad asked me for something and I did the wrong thing. Jose and his dad were going fishing. Jose was listening to music while packing for the trip. His dad asked him to bring a sweater. When they arrived at the lake, it was very hot and his dad asked him for the cold water. “Cold water? I thought you told me to bring a cool sweater.” Jose’s dad was very upset and they went home early. If Jose would’ve listened better and asked questions when he wasn’t sure, he would be fishing right now instead of home alone and board.
What message did you get from the speech given by the following students? Exp: Jose: To have better listening skills. He was clear. • Student # 1 • Student # 2 • Student # 3 • Student # 4