Created in 2011 we are one of the largest social landlords in Wales. Since we were formed six years ago our main focus has been to deliver the promises set out to our customers, which included bringing homes up to the Welsh Housing Quality Standard. Having achieved this in 2017 we now look to the future. The Board has agreed the future direction, guiding us to 2020 and has set four strategic objectives. These are based on the needs of our customers, our review of the external environment and play to our strengths whilst recognising and addressing our weaknesses. Our plans are exciting and set out what our customers and staff can expect from us. Our vision by 2020 is to continue to build upon the foundations set down during the first six years. Our plans include delivering services which exceed customer expectations and investing in much needed homes.
To achieve our vision, our priorities over the coming years will be to:
1
Invest in our current homes and communities
2
Develop our people
3
Maximise our use of technology to deliver what matters to customers
4
Build more homes and collaborate with other organisations
Our plans are ambitious and we believe passionately in our social purpose. Providing homes, building communities and delivering outstanding services will continue to be our driving force.