Issuu on Google+

Our Performance st st 1 April 2013– 31 March 2014


Performance Indicator

2013/14

2012/13

Properties which have had a gas safety inspection in the last 12 months Rent arrears permanent accommodation Rent arrears temporary accommodation Rent loss from empty properties (general needs) Average time taken to let properties Complaints received replied to within 5 days Completed repair satisfaction questionnaires Repair satisfaction

99.45%

97.4%

2.01%

2.16%

0.31%

2.55%

£30,451

£13,448

25 days

19 days

87.23%

88.63%

1529

1210

98%

99%

Emergency repairs completed in target times

100%

100%

Urgent repairs completed in target time Non urgent repairs competed in target time Number of repairs reported

99.5%

98%

98%

98%

7995

6793

New properties built

15

39

Properties available for letting (including new build) Amount collected owed by former Tenants People who have benefited from the support and accommodation provided at Taff women’s hostels People who have benefited from Floating Support from Taff.

93

116

£116,597

£114,782

186

198

802

788

Improvement on previous year

No change or on track to match previous year

Getting worse

Trend


Performance indicators 13 14 whole year