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SECU R IT Y SOLUTIONS

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WELCOME TO SYNERGY SECURITY SOLUTIONS

24 hours a day, 7 days a week, 365 days a year....

With over 40 years experience, Synergy Security has built a strong reputation for exceeding our clients' requirements. Whatever your challenges, we will design a solution that will meet your criteria. If it's a new task we'll create innovative solutions and then work with you to refine their efficiencies. If it's an existing task we can bring new ways of thinking and provide cost - effective solutions. Whatever your requirements, Synergy Security will surpass your expectations. As a privately owned and operated company we pride ourselves in providing highly trained staff that are focused and motivated. We are a quality and innovative driven organisation delivering flexible services.

.... we’re here

John Lawlor Managing Director

We welcome the opportunity of working with you in the near future. In the meantime we can be contacted at info@synergysecurity.ie or at our nearest office, details of which are listed on the back page of this brochure.

Synergy Security Solutions

OUR APPROACH 1. PEOPLE

We empower our employees to be the very best they can be. This enables us to provide you with security officers who perform at the highest level.

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2. TRAINING

Because of our professionally designed and executed training programs, you receive knowledgeable and highly motivated security officers, managers and support personnel.

3. MANAGMENT SUPPORT An extensive management support system ensures that you receive the attention and responsiveness you deserve.

4. NATIONAL SUPPORT

The value we provide is ability to deliver responsive security officer services at the local level with the benefit of our national support network.

www.synergy365.ie

www.synergy365.ie

SECU R IT Y SOLUTIONS


Synergy Security Solutions constantly demonstrates the highest levels of customer service and flexibility in delivering security services for the Musgrave Group. As a company that offers easy access to senior management and a rapid response to any issues that arise, they give me real peace of mind.

CREDENTIALS THAT COUNT

Andrew O’Dwyer, General Manager, Musgrave Group

WITH SYNERGY YOU’LL KNOW YOU’RE IN SAFE HANDS Today, over 500 organisations here in Ireland place their trust in Synergy, allowing them to concentrate on their own business and customers. We care for properties from small commercial premises through to major industrial facilities across sectors that nclude retail, manufacturing, power generation, pharmaceutical, logistics and financial services. Our clients enjoy the benefits that come from placing key operations of their business in the safe hands of our industry experts. We offer them: f f f f f

MEMBERSHIPS THAT MATTER

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Unrivalled market knowledge and insight The largest number of best-trained staff in the Industry Industry-recognised innovative products and services Access to a national network of experience Benefit of greater economies of scale and clear financial transparency Single-point accountability for security and support services Ability to deliver the highest quality service consistently across Ireland.

While some other firms pay lip-service when it comes to meeting the requirements specific to your business, with us, it’s a service guarantee. When you choose Synergy, not only do you get a team of experienced professionals who have been trained to adhere to a strict code of ethics but also have the skill-set to match your company’s needs.

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www.synergy365.ie

www.synergy365.ie

SECU R IT Y SOLUTIONS


WORKING WITH YOU TO PROVIDE THE BEST SOLUTIONS At Synergy we aim to provide you with seamless Security & Property Services solutions. Through close consultation with our clients and upon engagement, we undertake studies to identify efficiency opportunities and we then train our frontline people to become multi-skilled, immediately helping to maximise resources and increase overall productivity. Our experienced Operations team will liaise with you in developing a workable Service Level Agreement (SLA) with achievable goals and realistic timelines. Our clients can be confident that we have the ability and resources not only to ensure a smooth transition into their working partnerships with us, but also to mobilise their contracts quickly and efficiently and without disruption to any of our service lines we will undertake. Once implemented, you’ll immediately feel the benefit of working with a team of professionals. Our services are continuously monitored through our management information system, highlighting possible areas for change or improvement and also to indicate our good performance, putting you in safe hands at all times.

Synergy Security Solutions provides us with a superior quality security service at a competitive price. Their staff have integrated well on site, and the management of the security function for our many locations now takes up a minimal amount of our time. Mr. Martin Leonard, Investigation Manager, Brown Thomas & BT2 Ireland

WHY OUR PEOPLE HAVE ALL THE PLUSES Service is at the heart of everything we do and our people are at the heart of these services. Motivated staff makes for more effective staff, that’s a fact. It’s why we are passionate about our People+ initiative, a programme which ensures Synergy would not be the same without each and every one of our people. We put their career, skills development, promotional opportunities and performance at the centre of our people's journey. While our staff charter guarantees accurate pay, fair rosters and their welfare, it also explains why Synergy has one of the lowest staff attrition records in the Industry, something that really benefits each of our clients. Our HR team is aligned to each of our business sectors and functions to deliver strategic solutions at the right levels. Through our professional approach to the management of front and back-of-house support services, we truly enable your business to run more smoothly. Through these innovative and exciting initiatives that place us at the forefront of our industry, we are inspired to be the very best in everything we do.

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www.synergy365.ie

www.synergy365.ie

SECU R IT Y SOLUTIONS


SECURING PEACE OF MIND IN EVERY SECTOR

SYNERGY

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Manned Guarding f f f f

At Synergy we have teams of skilled professionals, a technological edge and a monitoring procedure that constantly measures effectiveness. That means we’re ideally placed to provide a comprehensive security service in any sector. While a unique tailored approach to every site has allowed us to build up an impressive list of clients from a broad range of sectors including pharmaceutical, banking, financial, media, technology, retail, transport, tourism, state and semi-state.

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So whatever your security needs, from uniformed static guards, radio-controlled fleet or alarm response to key holding or car park management - we can cover it. For more details of our services, please take a look at the various divisions and the areas covered opposite.

Manufacturing & Industrial Retail & Shopping Centres Reception & Education Facilities Post Room Operators Parking Facility Attendants Warehousing & Distribution Facilities Commercial Property & Financial Institutions

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people+

Retail Services

SYNERGY

Mobile Response f f f f f f

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Choose SYNERGY SECURITY and you’ll benefit from: f f f

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24 hour management support A fully monitored service A team of trained professionals handpicked for you Superior customer care Value-add through innovation, Proven track record in all sectors of industry

Shopping Centres Department Stores High Street Fashion Outlets Pharmacies Builders’ Merchants Control Rooms Reception Personnel

SYNERGY

people+

Car Park Managment f f f f f f f

‘Park and Ride’ Services Multi-storey Car Parks Surface Car Parks Contract Space Management Traffic Management Clamping & Compliance Technological Solutions

SYNERGY

people+

Contract Cleaning Service f f f f f f f

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www.synergy365.ie

Daily Office Clean Washroom and Janitorial Supplies Landscaping and Maintenance Window Cleaning Hi-reach Water Jetting Pest Control Sanitary Services

www.synergy365.ie

Mobile Patrols Spot Checks Premises - Open & Close Intruder Alarm Response Lone Worker Safety Checks Accompanied Visits

SYNERGY

Events f

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people+

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Hotels & Leisure Facilities Concerts - Indoor & Outdoor Clubs & Pubs Sporting Events Exhibitions and Conferences Seminars and AGMs

SYNERGY

people+

People Training f f f f f f f f

Security Officer Guarding Skills Door Supervisor Skills Occupational First Aid Supervisory Management Conflict Management Customer Care Risk Management Manual Handling

SYNERGY

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Technology f f f f f f f

Closed Circuit Television Systems (CCTV) Remote CCTV & Alarm Monitoring Intruder & Fire Detection Systems Access Control Communications Vehicle Tracking Video Entry and Audio Entry Systems Two-Way Radio Sales & Hire

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Greater Quality Controls means an outstanding service 365 days of the year.

INTEGRATING PROPERTY SERVICES

We have an excellent client retention rate because we deliver consistently high cleaning service standards, 365 days of the year. We are fully audited and accredited to ISO 9001:2008 standard and we are corporate members of The Irish Contract Cleaning Association (ICCA). Delivering a quality service... We deliver a great service by recruiting superb cleaners, who are fully trained, motivated and given ongoing training and support by us. We then use our tried and tested quality control and audit systems to maintain a consistently great service. Plus on site our vastly experienced supervisors and managers will be checking and monitoring your premises to ensure they are kept looking their best at all times.

Formed in 2007, Synergy Clean’s dynamic growth as a Contract Cleaning & Property Services provider reflects our refreshing approach to the industry. Our expansion has seen our operations extend across all industry sectors to include “Blue Chip” companies, head offices, SME business, warehouses, distribution centers and retailers, across Ireland. Our reputation is well earned and with total commitment to quality and service, we don’t see ourselves as sitting within the “industry norm”. Our hands-on style of management defines our approach to bringing our Client, Operatives and the Synergy Clean management into the operational prism, setting benchmarks and building strong long lasting partnerships. Regardless of the size of your facility we can devise a cleaning schedule which fits the scale of your business and your operational needs. Contract cleaning can be provided day or night, 365 days per year. As well as providing teams of trained property service professionals, Synergy Clean partners can also support the very latest services in the following areas: f f f f f f f f f f

Daily office cleaning 24/7 Washroom & Hygiene Services Telephone & PC Cleaning Landscaping & Maintenance Window Cleaning Hi-reach Water Jetting Pest Control Waste Management Sanitary Services Janitorial Supplies

Our customers can expect to have their offices and facilities cleaned by a highly trained, fully equipped and vetted professional team. We use an exclusive 3-colour cleaning system to ensure excellent service and guaranteed satisfaction with terrific value. Our products and the way our staff use them have been developed and approved by Unilever and other leading specialists. We are confident you won't find a better cleaning service.

The experience and the infrastructure to deliver... Built on over 30 year’s experience we have invested in the right staff, equipment and infrastructure to enable us to deliver you a consistently great property service, day in - day out.

Synergy Clean takes pride in the superior quality of our work. We know our customers’ standards are high, and we appreciate how important it is to get the detail absolutely right. Many of our service staff are full time employees, each having completed a comprehensive training programme and been through our strict vetting and selection process.

At Synergy, we are committed to managing our impact on the environment by using environmentally friendly cleaning products and methods and for no extra cost. We believe your premises should not only be clean but green.

Whether our customers require a 'regular' or 'one-off' clean, our approach is thoroughly flexible and comes with our no quibble guarantee of satisfaction. Our client list ranges from single cleaner sites to multi-person sites, with the real Synergy difference being that we clean every premise to the same high standards.

We employ a professional, hard working, reliable, experienced and well trained cleaners and have invested in an outstanding management and supervision structure to ensure a great service 365 days of the year. We use independent employment consultants to ensure full regulatory compliance for our staff, for transfer & TUPE issues. We carry extensive Public and Employers Liability Insurances to meet any customer requirement.

That's the Synergy guarantee.

CLEAN

www.synergy365.ie

www.synergy365.ie

CLEAN


Our goal is your Profit Protection - to minimise the loss and inconvenience that criminal activity can have on your core business. We fully understand the industry and we pride ourselves at being at the forefront of technological advancement to reduce costs with new products and services. By the time our competitors catch up - we have already moved on. We like to set the pace in the industry for the rest to follow.

INTEGRATING TECHNOLOGY AND PEOPLE

Our National Accounts team has been specifically created to effectively manage all the needs of our client base. This may include providing unique and bespoke procedures / processes to manage our major Clients needs. We work hard to agree the important SLA’s with our Clients, to measure our performance through transparent KPI’s.

Nobody understands the application of security quite like Synergy. From monitoring systems, through to on-site security - our award-winning companies have fast gained a reputation for delivering high level, bespoke security solutions for a growing number of "Blue Chip" clients across Ireland.

Synergy Technology is well equipped to cope with the demanding requirements of all major national Clients. This may range from an extensive installation roll-out programme with on-going maintenance and service support, right down to front line communication for engineer attendance.

Through our partner installers, Synergy Technology has built a reputation based on strong ethics, uncompromising ambition and passion, to meet the demands of every individual client. The portfolio includes electronic products and systems from world-leading vendors. Whatever the requirement, we can integrate standard products to create bespoke security solutions. We can also support many products on a stand-alone basis or provide an upgrade to protect an existing investment in legacy systems.

We provide a consultative service to resolve security challenges with a tailored modern design. We ensure that our Clients receive a cost effective bespoke security solution. However, partnerships don’t finish on completion. We provide a continual review and development of security solutions for maintenance, updates and a host of additional services to meet your ever changing needs. We are confident that we can offer the best service and value within the industry. Our services are not just limited to systems; Synergy offers one of the most complete holistic security packages in the market.

As well as providing teams of trained security professionals, Synergy Technology partners also design, install and maintain security systems to provide a truly integrated service. Both cost efficient and highly effective, we support the very latest technology in the following areas: f f f f f f f f

CCTV Access Control Intruder Alarms Perimeter Detection Remote Monitoring Gate Automation Intercom Systems Fire Detection

We constantly strive to maintain our high reputation within the industry and consistently manage our company with professionalism and efficiency at every level. We can install it, maintain it and fix it if it breaks .......

Synergy Security have provided a manned guarding service to the Irish Museum of Modern Art since 2001. Synergy have continued to deliver an excellent service which is reflected in our continued partnership. I put this success down to their commitment to provide a bespoke service in the provision of staff and service that reflects the operational standards we strive to achieve. I have found the communication and service from all personnel to be excellent, irrespective of the day or hour we may have required additional assistance. I have no hesitation in recommending Synergy as a company who have proved to be professional and reliable in the provision of a security service. David Duff Head of Security, Irish Museum of Modern Art

TECH NOLOGY

www.synergy365.ie

www.synergy365.ie

TECH NOLOGY


SYNERGY LOCATIONS & OFFICES NATIONWIDE EASTERN REGION Unit 1, Ballyogan Business Park, Ballyogan Road, Dublin 18. Tel: 01 2945044 Fax: 01 2945036 Email: east@synergysecurity.ie

LETTERKENNY

SLIGO NAVAN ATHLONE DUBLIN GALWAY

PORTLAOISE

Synergy Security Solutions has been a valued service provider to ESB for several years continuously providing flexibility of service, quality staff, quick response and cost effectiveness. I would have no hesitation in recommending their firm to other organisations seeking to outsource their security requirements.

LIMERICK

TRALEE WATERFORD CORK

MIDWESTERN REGION Woodlawn House, Plassey Business Park, Limerick. Tel: 061 425200 Email: midwest@synergysecurity.ie MIDLANDS REGION Unit 12, Navan Enterprise Centre, Navan, Co. Meath. Tel: 1890 3747687 Email: midlands@synergysecurity.ie NORTHWEST REGION Redleaf House, Town Parks, Longford, Co. Longford Tel: 043 3346592 Fax: 043 3346064 Email: northwest@synergysecurity.ie

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Mr. Peter O’Flaherty, Facilities Manager, ESB Shared Services

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SOUTHERN REGION Enterprise House, Mayfield Business Park, Old Youghal Road, Cork. Tel: 021 4550200 Fax: 021 4550222 Email: south@synergysecurity.ie

www.synergy365.ie

www.synergy365.ie

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EASTERN REGION Unit 1, Ballyogan Business Park, Ballyogan Road, Dublin 18. Tel: 01 2945044 Fax: 01 2945036 Email: east@synergysecurity.ie SOUTHERN REGION Enterprise House, Mayfield Business Park, Old Youghal Road, Cork. Tel: 021 4550200 Fax: 021 4550222 Email: south@synergysecurity.ie MIDWESTERN REGION Woodlawn House, Plassey Business Park, Limerick. Tel: 061 425200 Email: midwest@synergysecurity.ie MIDLANDS REGION Unit 12, Navan Enterprise Centre, Navan, Co. Meath. Tel: 1890 3747687 Email: midlands@synergysecurity.ie NORTHWEST REGION Redleaf House, Town Parks, Longford, Co. Longford Tel: 043 3346592 Fax: 043 3346064 Email: northwest@synergysecurity.ie

www.synergy365.ie

K.O’Sullivan Printing | 086 837 9494

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Synergy brochure 2013