Southern Cross Protection - Company Brochure

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SOUTHERN CROSS PROTECTION

COMPANY BROCHURE

2021

sxprotection.com.au 1300 136 102


TABLE OF CONTENTS 4 6 8 10 12 16

WHO WE ARE WHY CHOOSE US INDUSTRIES WE SERVE OUR LOCATIONS WHAT OUR CLIENTS SAY RISK ENGINEERING

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SECURITY PATROLS SECURITY GUARDING ALARM MONITORING & RESPONSE ELECTRONIC SECURITY RETAIL LOSS PREVENTION


OUR MISSION

We exist to protect you, your people and your assets, allowing your organisation to grow and prosper.


WHO WE ARE

A post WWI legacy The business was founded post WWI in Melbourne as the Australian Watching Company and in Sydney as the Metropolitan Night Patrol Service to provide a cost effective after hours night watchmen and security patrol service. During the 1950’s, many ex-servicemen joined the ranks, and the company soon opened in every capital city with selected regional locations. During the 1990’s the Australian Watching Company (later Wormald Security) and Metropolitan Security Services (owned by Mayne Nickless Ltd) were purchased by Chubb Security. After several years, the mobile patrols business was divested and sold off, returning to an Australian privately owned and operated company – Southern Cross Protection.

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Each night as the Southern Cross rises in the sky, our patrol officers continue the proud Australian tradition, founded by the original night watchmen, protecting our customer’s people, businesses and communities just like they did over 100 years ago.

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WHY CHOOSE US

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24 x 365 SUPPORT

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INTEGRATED SECURITY PROVIDER

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With Southern Cross Protection you are never alone, you get all the assistance you need from one phone call, every day of the year.

Build the resilience of your organisation with a provider capable of coordinating all your security needs through one point of contact.

LOCAL SERVICE, NATIONAL FOOTPRINT Services are delivered by a local branch that knows your area, backed by the expertise and support of a national network, ensuring consistent service quality anywhere in Australia.

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OUR INTELLIGENT APPROACH

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CONTINUOUS INNOVATION

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COMPLIANCE, INCLUSION, SUSTAINABILITY

Optimise your security investment by using our intelligent, risk based approach that will assess your vulnerabilities and consequences applying cost-effective treatments that combine product, services and technology to deliver results.

We continuously invest in people, process and technology to deliver an effective and adaptable solution to your needs.

We are dedicated to ensuring we meet legal and community expectations in our daily business practices, which we achieve through our diversity and inclusion policies and code of conduct. Our sustainable practices support ecological, human and economic health and vitality.

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INDUSTRIES WE SERVE When you work with Southern Cross Protection you get an innovative security provider that formulates a security solution factoring in your industry specific requirements.

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INDUSTRY EXPERTISE Our goal is to ensure that the risk impact of every dollar spent is maximised ensuring an appropriate risk profile and budget outlay, while taking into account your business, your location, and the cost of malicious or criminal acts. SOUTHERN CROSS PROTECTION

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OUR LOCATIONS

ACT Licence No. 17501952 Canberra NSW M/L No. 409990871 CAPI M/L No. 410413481 Gladesville Goulburn Lismore Newcastle Prestons Sydney Wollongong NT Licence No. SFL1027 Darwin

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QLD Licence No. 3301577 Cairns Coopers Plains Eagle Farm Gladstone Gold Coast/Tweed Heads Ipswich Mackay North Lakes/Sunshine Coast Redlands Rockhampton Toowoomba Townsville

TAS Licence No. 14644 Devonport VIC Licence No. 763-930-41S Registration No. 763-930-62S Geelong Keysborough Richmond Tullamarine WA Licence No. SA33952 Perth

SA Licence No. ISL 232917 Regency Park Tonsley Park

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WHAT OUR CLIENTS SAY

Security plays an important role, most of the time quietly and efficiently, within our very own facilities, workplaces, banks, airports, shopping centres and hospitals to create an environment that is safe and secure for all, generally without anyone even noticing they are there. In recent times they have been on the front line conducting temperature checks, (all 73000 to date) at some of our facilities, encouraging physical distancing, distributing the PPE and on top of that they continually secure our facilities, typically alone, and in whatever weather conditions are thrown at them. We recognise them for their work. Thank you to all of ours and other Security Officers protecting us.

Our partnership with Southern Cross Protection over the past 19 years working on Loss Prevention has resulted in lower shrinkage and a safer working environment for our staff and customers. This long term relationship has raised security standards in the retail industry.

JB HI-FI

Thank you for the security services provided at The Victorian Comprehensive Cancer Centre (VCCC) 24/7, 365 days a year. Your service delivery is excellent, dealing with a diverse range of stakeholders in an equally diverse workplace. Keep up the great work on the front line. Your efforts, attention to detail, site knowledge and hard work is greatly appreciated.

VICTORIAN COMPREHENSIVE CANCER CENTRE

VIVA ENERGY AUSTRALIA

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For almost a decade, we’ve entrusted Southern Cross Protection with a number of our facilities in both NSW and OLD. Southern Cross Protection remains a reliable and dependable security partner that certainly contributes to IRT’s long-standing stable repute in the aged care industry.

IRT

We are indebted to our very conscientious and dedicated Security personnel who, day in and day out, 7 days per week, provide peace of mind and communal support to our retirement village residents and night shift care staff. Knowing that we have these well-trained and professional security officers based on our SwanCare campus is an added bonus and a vitally important component in helping to make our retirement and aged community a truly safe, desirable and liveable destination for over 1,000 residents and 450 staff.

SWANCARE

It is a huge relief for me to know that our school has every chance to be secured from unwanted entry and vandalism. A huge thank you to Southern Cross Protection in working with me to resolve this issue. Your efforts, over and above our contract, have been very much appreciated.

NT DEPT. OF EDUCATION SOUTHERN CROSS PROTECTION

Thank you for keeping our residents safe every night. It gives them a sense of security knowing they get regular patrols from your Security Guards.

BALDWIN LIVING

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The transition from multiple suppliers to one has been seamless, which is a great result for our clients and a seamless managed service line for our Property and Facilities managers. Southern Cross Protection provides a dynamic, professional high quality level of service. We have no hesitation recommending Southern Cross Protection as a security service provider.

The invaluable support and service your team of Security personnel provide to our business is very much appreciated. We can comfortably sleep very well each night knowing that your dedicated staff is keeping watch over our sites and responding to alarms often in the wee hours of the morning.

AUTO & GENERAL HOLDINGS

COLLIERS INTERNATIONAL

Southern Cross Protection always goes above and beyond what their contract asks of them, including doing extra duties that help make my life easier.

Thank you so much for the continued standout service you provide to our business. We very much appreciate all that you do. Over the last 13 years you have been dealing with our business, we have not had any issues and for this we are truly grateful.

ALTITUDE ADVISERS

AVEO

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Southern Cross Protection has been outstanding. It is never an issue to find a security guard for after-hours jobs urgently. The team is very quick on their feet and very attentive.

QED ENTERPRISES

From the moment the team stepped onsite, they knew our event inside and out. All guards were in position well before the rostered times, all staff were happy, pleasant, and smiling, and enjoying their tasks at hand. In addition to all being incredibly friendly, many assisted with other tasks of radioing when stocks at the door were running low, and handing out of lanyards, show bags, and catalogues to our visitors. This was never asked of them but something they all took the initiative to do. Having a team like this onsite instills enormous confidence in us, knowing that the job will always be addressed and get done to a high standard.

We really appreciate the attention to detail of the Friday night guard in covering all external doors and buildings. This is a big place and he does a great job. Sincere thanks.

We look forward to working with this team again. Pass on our compliments to all who worked on our events with us. We have nicknamed these guys ‘The A-Team’.

JOHN XXIII COLLEGE AUSTRALIAN EXHIBITIONS & CONFERENCES

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We take the guesswork and complication out of risk, allowing you to spend more time growing your business. Southern Cross Protection works closely with you to ensure your specific risks and security needs are expertly analysed and managed. This allows you to apply scalable resources to your actual and real security needs, unlike the cookie-cutter offerings pushed by unsophisticated, single-product resellers.

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BENEFITS

RISK ENGINEERING

The smart way to quantify your risk & optimise your solution

◊ Optimise security spend ◊ Refine resource requirements ◊ Solve complex security problems ◊ Develop business resilience

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To be effective, any security solution must be developed with a holistic view of the organisation and integrated across all elements—cyber and physical. Therefore, we start with the strategic-level perspective, then systematically work towards the operational controls.

PROCESS

We also provide a broad range of corporate investigative services ranging from employee integrity, bullying and harassment, complex fraud and theft, and preemployment background checking, utilising physical and cyber resources.

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SECURITY PATROLS

Deter criminal activity and gain operational support

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Security Patrols protect your assets and provide valuable operational support. Using a fleet of hybrid vehicles, our highly trained Security Patrol Officers perform non-predictive patrols to deter criminal activity and execute onsite duties suitable for assisting the operational function of your organisation. Security Patrols are an affordable and highly effective solution where the cost of operation is shared amongst your local community of users. These Patrols provide you with a high visibility deterrent to criminal activity and valuable reporting for your property or facility and the areas around it.

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BENEFITS

◊ Perform operational duties ◊ High visibility deterrent ◊ Affordable solution ◊ Observational reporting

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SECURITY GUARDING

Forget the struggle of finding a guard after hours

Our Security Guards are available 24/7 With a wide variety of qualifications in Emergency Response and First Aid Southern Cross Protection’s Security Guards can provide you with urgent and reliable protection for your assets with one phone call. Find a diligent and qualified Security Guard with ease, no matter what time of day or night. Just call us on 1300 136 102 and we will arrange everything.

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BENEFITS

◊ Get a solution quickly and easily ◊ Diligent and qualified guards ◊ 24/7 availability ◊ Fill multiple functions

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Southern Cross Protection’s National Operations Centre is a fully manned 24/7 Control Room that coordinates the fastest possible response to an activated alarm using Fleet tracking software. Improve employee safety with roundthe-clock monitored duress alarm support for your staff. After alarm activation, our rapid response team deploys a course of action to restore safety, order and security to your site. Having one of the largest national security fleet of patrols means we have mobilised resources near you to ensure a rapid and effective response.

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BENEFITS

ALARM MONITORING & RESPONSE

Because every second counts

◊ Custom response action plan ◊ Rapid response times ◊ Integration with access control

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Our day-time response time is 55% faster, and our night-time response time is 41% faster than the industry standard.* *Response time ave. July 2018 - June 2021 vs AS/NZS 4421:2011

When an alarm is triggered, our Patrol Officer will attend to the alarm, act based on the instructions (call emergency services or secure and reactivate) and provide a comprehensive electronic report so that you are completely informed of what transpired.

PROCESS

Southern Cross Protection is faster in responding to alarms than the Australian Industry Standard. We have achieved this by investing in technology, people and processes. This is at the core of our 100 years of protecting Australian businesses.

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Get more out of your security technologies

BENEFITS

ELECTRONIC SECURITY

◊ View coverage on mobile devi

◊ Professional advice tailored so

◊ Manage employee & visitor ac

Improve employee safety and increase operational effectiveness. We provide you with an intelligent design to best utilise your technology, such as optimal locations for sensors and cameras, precise integration plans into existing security infrastructure, and ongoing care and maintenance plans to manage and monitor your site. Southern Cross Protection is your single point of contact for all electronic security needs. We sell, install and support all major brands of alarms, access controls, intercoms, perimeter detection, ID cards and CCTV video systems. SOUTHERN CROSS PROTECTION

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ices

olution

ccess

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RETAIL LOSS PREVENTION The service that protects your profits and pays for itself Our loss prevention service can pay for itself by providing you with physical resources and state of the art technology to help identify and prevent business losses. There are a number of tools that Southern Cross Protection utilises in its profit protection management program, in order to achieve a harmonious and profitable work environment. Through a combination of changes in property structure and set up, the installation of advanced electronic equipment including sophisticated DNA Sequence Profile Systems combined with the use of Loss Prevention Officers can better safeguard your place of business. Our holistic view is geared towards offering your business a total profit protection solution whilst your customers enjoy a safe in-store experience so that they return to your business time and time again.

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Profit Protection Matrix Optimised profit protection comes down to the integration of four key elements:

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