INFRASTRUCTURE AND ASSET PROTECTION PROVEN, UNCONVENTIONAL STRATEGIES FOR CRIME REDUCTION
UK Head Office SmartWater Technology Ltd PO Box 136 Telford Shropshire TF3 3WY
Centre for Infrastructure and Asset Protection 29 Queen Anneâ€™s Gate London SW1H 9BU
Tel: +44 (0)870 242 8899 Fax: +44 (0)870 242 4561 Email: firstname.lastname@example.org
Tel: +44 (0)207 799 4827 Fax: +44 (0)207 799 5108 Email: email@example.com
www.smartwater.com/ciap Part of the SmartWater Group
International offices in: Argentina, Australia, Belgium, Brazil, Chile, Colombia, Costa Rica, France, Holland, Hong Kong, Ireland, Luxembourg, Mexico.
A REVOLUTIONARY APPROACH SMARTWATER OFFERS A TRULY HOLISTIC CRIME PREVENTION SERVICE THAT ISN’T AVAILABLE ANYWHERE ELSE. Head of Security BT Openreach
04 Infrastructure and Asset Protection
Infrastructure and Asset Protection 05
A REVOLUTIONARY APPROACH
OPERATING ACROSS FOUR CONTINENTS AND COMBINING INNOVATIVE THINKING WITH AWARD WINNING FORENSIC TECHNOLOGY, SMARTWATER HAS CREATED A UNIQUE AND PROVEN PROPOSITION TO DEFLECT, DETER AND DETECT CRIME. Known as The SmartWater StrategyTM, the implementation of this unconventional, yet proven approach to crime prevention has delivered measurable return on investment for each of our clients. We can help you protect your infrastructure and improve your service delivery by suppressing internal and external criminal activity. The SmartWater StrategyTM is measured against the delivery of short, medium and long term financial benefits to your business.
We’re different because we don’t rely on up-selling resource intensive services or devices year after year. Instead we will work with you and train you on how to develop a sustainable criminal deterrent at a fraction of the cost.
TACTICAL ASSESSMENT SMARTWATER HAVE DEMONSTRATED AN ACCOMPLISHED KNOWLEDGE OF THE THREAT WE FACE. Scheme Project Manager Network Rail
08 Infrastructure and Asset Protection
Infrastructure and Asset Protection 09
WE UNDERSTAND THE NEEDS OF OUR CLIENTS AND DEVELOP SUSTAINABLE CRIME REDUCTION PROGRAMMES THAT ARE AS SIMPLE AS THEY ARE EFFECTIVE. Our teams of security specialists will take the time to understand and assess your crime risk by carrying out a thorough infrastructure assessment. This will allow us to shape The SmartWater StrategyTM to the requirements of your industry as well as identify, track and predict the ongoing threat to your organisation.
This has helped our clients make significant financial savings; focusing target hardening activity around areas responsible for a large proportion of crime incidents, thereby significantly reducing their annual security expenditure.
RISK ANALYSIS GENERATING AWARENESS AMONGST POTENTIAL HANDLERS AND RECEIVERS OF STOLEN GOODS HAS BEEN VITAL. Director MEMS Power Generation
12 Infrastructure and Asset Protection
Infrastructure and Asset Protection 13
OUR EXPERIENCED STAFF WILL WORK IN PARTNERSHIP WITH KEY PERSONNEL TO HELP THEM UNDERSTAND THE THREAT THAT CRIMINAL BEHAVIOUR POSES TO YOUR INFRASTRUCTURE. On your behalf SmartWater staff will actively undertake crime pattern analysis and risk assessments using sophisticated crime mapping software. This will include liaison with the local police and other law enforcers to collect recent information and legacy data relating to crime in the area. To help you manage your resources more efficiently we will devise a programme of essential and recommended activity to target harden vulnerabilities within your infrastructure. This allows for more efficient buying of security services and in some cases has removed the need for additional measures such as manned guarding or CCTV.
SHARING KNOWLEDGE SMARTWATER IS AN ESSENTIAL COMPONENT IN OUR LAYERED APPROACH TO SECURITY, WHICH HAS CAPTURED THE IMAGINATIONS OF OUR STAFF. Site Fire and Security Manager Shell UK Oil Products Ltd
16 Infrastructure and Asset Protection
Infrastructure and Asset Protection 17
FROM OUR LONDON-BASED EDUCATION CENTRE, SMARTWATER PROVIDES HIGH IMPACT TRAINING WORKSHOPS. COURSES RANGE FROM PROVEN STRATEGIES TO REDUCE BURGLARY AND METAL THEFT, TO THE USE OF PSYCHOLOGICAL WARFARE TO SUPPRESS PILFERAGE. Situated within sight of the Ministry of Justice and New Scotland Yard, The Centre for Infrastructure and Asset Protection (CIAP) delivers workshops for rail, utility and security professionals to aid the implementation of The SmartWater StrategyTM. Each industry specific training session will pass on the key knowledge and skills needed to create a sustained crime prevention campaign. This will provide immediate and long term benefits to help minimise theft-related disruption to your service delivery.
TARGETING PERSISTENT THREATS WE HAVE SEEN A MEASURABLE REDUCTION IN ROBBERIES THROUGHOUT THE AREA OF DEPLOYMENT. Security Programme Manager The Post Office
20 Infrastructure and Asset Protection
Infrastructure and Asset Protection 21
TARGETING PERSISTENT THREATS
IN CLOSE PARTNERSHIP WITH OUR CLIENTS AND LAW ENFORCEMENT AGENCIES, WE HAVE DEPLOYED COVERT TECHNOLOGY TO TARGET THE PROLIFIC MINORITY OFTEN RESPONSIBLE FOR THE MAJORITY OF CRIME. These operations have secured the capture and conviction of offenders directly responsible for attacking our clientsâ€™ infrastructure. This has resulted in fewer industry fines and repair bills for our clients and heightened awareness amongst criminals - acting as a powerful deterrent. In the event of a successful covert deployment, we have documented compliance procedures in place to help both you and the police to prosecute those responsible. Over 1,000 criminals have been convicted as a result of evidence provided by SmartWater and we retain a 100% record in Court.
CHANGING CRIMINAL BEHAVIOUR WE BELIEVE THAT THE SMARTWATER BRAND IS A VERY POWERFUL TOOL IN OUR FIGHT AGAINST METAL THEFT. Claims and Risk Services Director Ecclesiastical Insurance Group (EIG)
24 Infrastructure and Asset Protection
Infrastructure and Asset Protection 25
CHANGING CRIMINAL BEHAVIOUR
WE ARE CONTINUALLY THINKING OF NEW APPROACHES TO RAISE AWARENESS OF THE SMARTWATER BRAND AND THE RISK IT REPRESENTS TO CRIMINALS. Tactics range from the commissioning of TV advertising campaigns targeting the criminal fraternity to the leafleting of specific housing estates in order to alert known offenders to the threat of SmartWater. Due to our impressive track record in suppressing criminal activity, SmartWater has developed excellent relationships with law enforcement and forensic agencies throughout the world.
As part of your SmartWater StrategyTM we will train your staff and relevant law enforcement agencies to correctly use SmartWater technology and understand the psychology of the SmartWater brand to ensure maximum impact.
PROVEN TRACK RECORD SMARTWATER HAVE PROVEN THEMSELVES TO BE THOROUGHLY PROFESSIONAL INNOVATORS. Risk Technology Development Manager G4S Cash Services UK
28 Infrastructure and Asset Protection
Infrastructure and Asset Protection 29
PROVEN TRACK RECORD
There is more to SmartWater than just a set of products - their approach of providing ongoing support is very much appreciated in tackling our security issues. Their Client Support staff have taken the time to understand our issues and provide a solution that complements our existing security policies and controls.
John Lee, Security & Resilience Manager, Severn Trent Water
Anglian Water is working in partnership with SmartWater to help fight crime in the region, particularly by working closely with the Police to combat metal thefts. SmartWater is in use at 1300 water and wastewater sites to protect a wide range of assets, machinery and metals. This has helped to successfully reduce the number of metal thefts from our sites over the past 12 months.
We have been most impressed with the level of customer service and the pre-emptive warnings weâ€™ve received about possible crime threats. We are a relatively new railway, however, our experience elsewhere indicated we would be susceptible to cable attacks. We hope SmartWater will be a huge deterrent for us in the future.
The theft of metal from churches can cause untold amounts of damage, resulting in huge repair bills. Protecting our places of worship from thieves is our duty and SmartWater has helped us satisfy this duty, providing the means to both deter and detect those responsible for committing these crimes.
Jannine Lavender, Security & Outside Parties Co-ordinator, Network Rail (CTRL)
SmartWater is an essential component in our layered approach to security, which has captured the imaginations of our staff. They offered a combined risk management approach to help us make our site secure and reduce the risk of potential downtime. We have signage at every gate and regularly carry out vehicle searches using UV lights. What sets them apart is all the back room support they offer. Having access to experienced investigators who have police contacts delivers a total package.
Stuart Warburton, Site Fire and Security Manager, Shell UK Oil Products Ltd
Steve Aldersley, Claims Manager, Catholic Church Association
The risk management package that SmartWater has put together for us demonstrates the level of understanding and experience they have of dealing with metal theft. Their team offers a truly holistic crime prevention service that isnâ€™t available anywhere else. They have shared knowledge with our security team, identified issues and vulnerabilities, and responded with flexible, proactive solutions to deter thefts and target persistent offenders.
Lynda Chamberlain, Security Manager, Anglian Water
Bernie Auguste, Head of Security, BT Openreach
30 Infrastructure and Asset Protection
Infrastructure and Asset Protection 31
PROVEN TRACK RECORD
Our partnership with SmartWater has proven itself in the courts many times - contributing invaluable forensic evidence and leading to a significant number of criminal convictions. Throughout our working relationship, they have proven themselves to be thoroughly professional innovators with a clear and ongoing commitment to reduce the risks that our couriers face.
Tim Horsfall, Risk Technology Development Manager, G4S Cash Services UK
Since we started using SmartWater forensic taggants within our cross pavement cash-in-transit iBoxes, we have seen a measurable reduction in robberies throughout the area of deployment. This demonstrates the awareness of SmartWater that exists within the criminal fraternity and the influence that it clearly has on them. SmartWater provides us with an extremely effective and valuable service and is a key component in our ongoing crime prevention plans.
Cable theft can have a major impact on the success of delivering our projects and the operational railway. SmartWater have demonstrated an accomplished knowledge of the threat we face. They provide a very professional service supported by an innovative communications strategy which keeps us alerted to any heightened criminal activity within the project area. They have invested a great deal of time familiarising themselves with our sector.
Ellen Dean, Scheme Project Manager, Network Rail
SmartWater has played a crucial role in helping us to develop a layered security strategy. Cable theft can have a massive impact on our business, so the ability to deter thefts was a key factor in our decision to go with them. Their ongoing assistance in generating awareness amongst potential handlers and receivers of stolen goods has been vital and has already resulted in two arrests.
Mark Diffey, Director, MEMS Power Generation
Andrew J Scott, Security Programme Manager, The Post Office
Theft of metal is a serious crime and has had a devastating effect on a large number of our customers since 2007. From the beginning of the metal theft epidemic, we have been working in close partnership with SmartWater and continue to promote it to our customers. We believe that the SmartWater brand is a very powerful tool in our fight against metal theft, as it is well known amongst potential thieves and acts as a significant deterrent.
David Bonehill, Claims and Risk Services Director, Ecclesiastical Insurance Group (EIG)