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GETTING STARTED WITH SWIM CENTRAL - QUICK FAQs WHO NEEDS TO REGISTER WITH SWIM CENTRAL? Swim Central is the new national operating system for all states, regions, areas, clubs and their members. Existing ClubLANE / MyLANE members do not need to register as they have automatically been registered with Swim Central. Existing members use their ClubLANE / MyLANE preferred email address to complete the forgot password process within Swim Central to get started. If you weren’t an existing member with ClubLANE / MyLANE you will need to register in order to access Swim Central. WHAT IS MY SWIM ID (EMAIL) / WHICH EMAIL ADDRESS DO I NEED TO USE? Swim Central has user integrity and privacy at its core and therefore requires one unique email address for each person over the age of 18 – your Swim ID (Email). For existing ClubLANE / MyLANE members, this was your preferred email address. New participants will need to use a unique email address for each participant over 18 years of age. WHAT IF I NEED TO CHANGE MY EMAIL ADDRESS / SWIM ID (EMAIL)? If you no longer have access to the preferred email address that was used in ClubLANE / MyLANE; please do not complete the registration process using a new email address. Instead, please contact your State / Territory Swimming Association to change your Swim ID (Email). WHO SHOULD BE IN MY FAMILY GROUP? A family group contains a principal (e.g. a parent / guardian) and their dependants. A principal must be over 18 years of age and dependants are under 18 years of age. Having a family group allows the principal to administer purchases and activities for their dependents. WHAT IS MY FAMILY ADMINISTRATION PIN AND WHY DO I NEED ONE? To maintain the integrity and security of Swim Central, pins are required for each family group. Pins are a fourdigit number and should be kept secure and not shared. All principals will be required to set an administration pin for their family group, which allows them to control the activities and purchases of their family. If you don’t know or remember your family administration pin, you can simply select ‘Forgot Pin’ to have a reminder email sent to you. SOME FAMILY MEMBERS ARE MISSING FROM MY FAMILY GROUP; WHAT DO I DO? Swim Central requires each person over 18 years of age to have and use their own unique email address. If your family used the same email address for each person over 18 years of age previously, not everyone will have come through to Swim Central. Please note it’s important not to register these missing family members yourself. Instead, please contact your State / Territory Swimming Association for assistance. WHAT HAPPENS WHEN ONE OF MY DEPENDENTS TURNS 18? All Swim Central participants aged 18 years and over are required to have their own unique email address if they wish to become independent of their family. If a dependent wishes to become independent, the principal needs to graduate them when prompted in Swim Central. Page 1 of 2


I TRIED TO REGISTER WITH SWIM CENTRAL BUT MY CHOSEN EMAIL ADDRESS IS ALREADY TAKEN? This means your chosen email address is already registered with Swim Central. Please complete the forgot password process to update your password instead. HOW DO I LOG IN? All members who were financial in ClubLANE / MyLANE are already registered in Swim Central and only need to reset their password (through the forgot password process) when they would like to login to Swim Central for the first time. New participants will need to register to access Swim Central. CAN I LOGIN USING MY GOOGLE OR FACEBOOK ACCOUNTS? Existing participants are already registered with Swim Central using their preferred email address from ClubLANE / MyLANE. Once existing members have completed the forgot password process they can then choose to login using Google or Facebook accounts, if those accounts are linked to the same email address. New participants can choose to register using their Google or Facebook accounts initially or they can add them later, if those accounts are linked to the same email address. HOW DO I RENEW MY MEMBERSHIP? Membership renewals are handled via replacement products. A replacement product will be automatically assigned to a member prior to their old product expiring. Members can complete the payment of this new product (i.e. renew their membership) through their ‘My Purchases’ tile. I AM NO LONGER A MEMBER, WHY AM I RECEIVING THIS INFORMATION? If you are no longer involved as a member of a swimming club, no action is required from you and you can ignore the email communication you received. If you change your mind in the future, simply contact your local swimming club to get started again.

Need further help? You can find other help files on our website here.

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Profile for Swimming Queensland

Getting started with Swim Central - Quick FAQs  

Swim Central help file designed as a quick list of FAQs for getting started with Swim Central

Getting started with Swim Central - Quick FAQs  

Swim Central help file designed as a quick list of FAQs for getting started with Swim Central

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