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Transitioning Through Life

2012 Annual Report

Our Mission Family Services’ mission is to foster strong and healthy individuals and families through innovative education, behavioral health, child development and social services that address needs in the home, school and community.

Our Vision Family Services will be at the forefront in the development and delivery of services that meet the needs of a culturally diverse and evolving community.

2012 Family Services, Inc., Annual

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l Report | ii

Table of Contents 2

Letter from the Executive Director and Board President

4 Highlights of the Year 11

BROTHERS Awarded MLK 2012 “Children of the Dream” Award

12 Early Head Start’s Family Support Worker Honored for Outstanding Service to Youth

14 Success Story: Youth Dreams of Boxing in Olympics 16

Thank You to Our Donors

19 Financials 20

Board of Directors

21 Senior Management Staff

Letter from the Executive Director and Board President Dear Friends & Family of Family Services, When an organization has been around for more than a century you might think that there is little new that is happening. At Family Services, nothing could be further from the truth. In fact, staying relevant and meeting current community needs demands virtually constant change. Each year seems more challenging and more exciting than the one that preceded it whether it is implementing new research-based approaches to treatment or service, striving to reach a new standard of quality, or reacting to a community crisis like the recession that hit the country over the past few years. Indeed, 2012 was no different. Like the writers of the U.S. Constitution, the founders of Family Services created a mission for this organization that has survived change and served to guide us since 1908: “relieve suffering in the community‌study the root causes of that suffering.â€? Following those guidelines, Family Services touched the lives of more than 20,000 people this year with a range of programs that included providing early childhood education, parent training, and treatment and support for people with mental illness. Our programs improve the lives of individuals and families by working in partnership with them and building on their strengths. How is that possible after 104 years? Well, last year Family Services employed nearly 300 people from 35 different countries who speak more than 25 languages. Those living in the Washington suburbs know immediately that our infinitely diverse community requires this kind of broad cultural competency. It shows that we continue to evolve with the people we serve.

This program is very important to me because it is allowing me to finish school. Fidellia A., EHS Teen Parent Program Participant

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Similarly, this year we were able to double the size of our Early Head Start program, reaching children from birth to three years old living in households with very low income. Poverty is one of the causes of suffering identified by our founders and inadequate education is one of the contributing factors. We now serve 150 families in this program and at any time are working with more than 500 families throughout the organization. It is interesting to note that in 1908 there were just 6,500 students enrolled in Montgomery County Schools—last year there were over 175,000 children in the school system and, even more significantly, over 10,000 children living in poverty. Changing, growing, innovating, and serving is only possible with the help of individual donations, foundations, grants, government programs, volunteers and partnerships, partnerships, partnerships—with clients and other organizations. This report has some amazing examples of the successes that we can all celebrate when we are part of a community of caring. We all have choices. You can go to a spa and feel good for a day or two—definitely worth doing —but think about donating a similar amount to Family Services and know that you might change the life of a person in need or a family in crisis. It’s a good feeling that you can hold onto for the rest of your life. Please read this report and continue your support.

Thomas E. Harr Executive Director

Charles Kramer, Jr. President, Board of Directors

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Highlights of the year Family Services Ranked #45 Most Exceptional Organization in the State of Maryland in 2011 The Gazette of Politics & Business selected Family Services, Inc. as one of the Top 53 most exceptional businesses and organizations in the State of Maryland. The award is based on criteria that includes annual revenue growth and employee growth, as well as noteworthy product or service innovations, community service efforts and portrayed as a “good place to work” by its staff.

Gaithersburg Environmental Awards Recognizes Family Services for its Innovative and Sustainable Green Practices As part of Gaithersburg Green Week, the City of Gaithersburg selected Family Services as an award recipient in recognition for their commitment to the development and implementation of a “Go Green” plan. Launched in the spring of 2010, Family Services’ Green Team empowers and engages employees and clients in practices that are ecologically responsible and cost-effective in order to improve economic and environmental benefits. Awards were presented by Maryland State Senator Jennie Forehand, the City of Gaithersburg’s Mayor Sidney Katz and members of the City Council.

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This program has impacted my life by encouraging me to do well in school. I have become more mature and understand how important it is to get my education. I know that by getting a good education, my baby and I will have a better future. Brenda F., EHS Teen Parent Program Participant

Office of Financial Education Recognizes Financial Capability Month at Gaithersburg Event CAFE Montgomery MD (Coalition for the Advancement of Financial Education), an affiliate of Family Services, hosted their 1st Annual signature even—“Montgomery 2012: State of Financial Education”. The breakfast and workshops brought together over 70 service providers, advocates and professionals in the non-profit and public sectors working together to strengthen the financial education and well-being of Montgomery County residents. Keynote Speaker for this event was Louisa Quittman, Director of the Office of Financial Education of the U.S. Department of the Treasury.

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INOVA Blood Drive Family Services partnered with Inova Blood Donor Services and hosted its first blood drive in the Spring of 2012. Over 35 donors from Family Services, including residents from the community, came together to participate in the event. Setting the goal of collecting 23 pints of blood, Family Services surpassed this mark and was able to collect 28 pints.

Local Head Start Supporters Meet with Congressional Staffers About Lifetime Benefits for At-Risk Kids Over 400 members of the Head Start Community, including representatives from Family Services’ Early Head Start (EHS) program, gathered in Washington, D.C. to speak on the importance and positive impact Head Start organizations have on its participants throughout the state of Maryland. EHS representatives were part of the larger Head Start group who were given the opportunity to share with staffers’ information about early childhood development services, including the impact quality early education has on a child’s school readiness, health and nutrition practices, and the importance of parental involvement and family support services.

The Betty Ann Krahnke Center Awarded $20,000 from The Mary Kay Foundation to Combat Domestic Violence in Montgomery County The Betty Ann Krahnke Center, a 54-bed domestic violence shelter operated by Family Services, was awarded to receive a $20,000 grant from The Mary Kay Foundation as part of the organization’s annual $3 million national domestic violence grant program. The grant was used to purchase and install commercial grade laundry machines, to improve the laundry and donation storage areas, and for operational support of the shelter.

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The TRACKS Program has helped me to be independent and advocates for me when I need advice. I have benefited from the program because I have learned the skills and strategies needed to live a stable and independent life. My counselors give me structure and guidance, and they are always listening to me and encouraging me on my progress. Mariam Y., TRACKS Program Participant

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There are so many things that I had to learn to help and encourage my child’s overall growth. I really like the goals that are set and they help me work with my son and also to monitor his growth.  This empowers me to be a better mother and my son to continue on a successful path.  I love the fact that Healthy Families does focus on early education, but also on nutrition and the well-being of the family. Charney C., Healthy Families Montgomery Program Participant

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State, County and Community Partners Kickoff Free Tax Services for Low-Income Montgomery County Residents The City of Gaithersburg joined the Montgomery County The City of Gaithersburg joined the Montgomery County Community Action Board, local banks and community groups on January 26, 2012 to launch the season opening of the Volunteer Income Tax Assistance (VITA) and Earned Income Tax Credit (EITC) site at Family Services. Maryland Comptroller Peter Franchot visited Family Services to encourage taxpayers to use all the resources available to them when they file their taxes. He was joined by Gaithersburg Mayor Sidney Katz, Family Services’ Executive Director Thom Harr and Melvin Hardy, the IRS Territory Manager for Maryland. Also in attendance were members from Montgomery County Department of Health and Human Services, Community Action Agency, area banks, non-profit partners and community residents.

Behavioral Health Services Awarded $200,000 to Launch New Electronic Medical Record System Family Services received a $200,000 grant from the Substance Abuse Mental Health Services Administration (SAMHSA) for Health Information Technology. This grant gave Family Services the ability to implement an electronic medical record (EMR) system throughout its behavioral health programs. The new system allows Family Services to share and access critical medical information with other providers, ensure information remains secure, ensure compliance with state and national standards and regulations, and ultimately provide patients’ with the safest and highest-quality of care.

Family Services’ “Walk Across America–90 Day Challenge” Beginning on July 11th and ending on October 8th, Family Services employees accepted the challenge of “Walking Across America” in 90 days. Creating teams of 3–6 members, each person wore a pedometer and recorded the number of steps/miles taken each day. The goal was to walk from Gaithersburg, Maryland to Los Angeles, California – 2,673.43 miles or 5,346,860 steps. Over 25 teams participated, 159 Family Services’ employees—all wanting to promote the importance of health and wellness, have fun, and be the first team to cross the finish line. Team members took their pedometers and recorded every step taken—from hiking trails, throughout neighborhoods, around the office grounds, even on vacation. Of the 25 teams who participate in the challenge, 4 teams surpassed the final goal. The winning team, Super Sonics, walked a total of 7,226,909 steps. Overall, the total number of steps taken by all 25 teams was 92,983,687, or 46,491.84 miles. Individual prizes were handed out to staff who walked the furthest, was the most enthusiastic about the challenge, and who showed the most improvement. The winning team members each received a $100 gift card to Dick’s Sporting Goods.

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Top Last year’s group of graduating seniors from Gaithersburg High School. They toured over 15 college campuses throughout Delaware, Maryland, Virginia, North Carolina, South Carolina and Georgia. Middle Morris Hudson, Program Manager for BROTHERS delivers acceptance speech during awards ceremony (also pictured is County Executive Isiah Leggett) Bottom Five Representatives Grades 8–12 from BROTHERS accepted the award on behalf of the program. From Left to Right: D., Tobi F., Greg S., Marvin Mohammed 10 Kofi | 2012 Family Services, Inc., G., Annual Report S.

ChildreN of the Dream Award BROTHERS Receives 2012 Children of the Dream Award at the Dr. Martin Luther King Jr. Celebration The Dr. Martin Luther King Jr. Commemorative Committee announced the winners of its 2012 Children of the Dream award, presented at the Dr. Martin Luther King, Jr. Celebration held Monday, January 16th. Family Services, Inc. (FSI) BROTHERS, a mentoring program for young men at Gaithersburg High School (GHS), was selected as one of the recipients for the award. Gaithersburg High School chartered a bus for over 50 BROTHERS members to attend the event, which was held at the Strathmore Music Center in North Bethesda, MD. The 2012 Children of the Dream Awards are presented to one male and one female in high school, or to a group and/or club who demonstrates outstanding character, community, as well as school involvement. The Honorable Isiah Leggett, Montgomery County Executive; Mr. James Stowe, Chair, MLKCC Awards Committee; Captain James A. Fenner, Jr.; and Ms. Janice Freeman, President, African American Chamber of Commerce presented BROTHERS and Ms. Rabia Missana, a junior at Quince Orchard High School, with the awards. BROTHERS (Brothers Reaching Out To Help Each Reach Success) is a year round program for young men at Gaithersburg High School who come together to support one another in academic, social and emotional growth. The program introduces positive role models to young men and helps them to find ways to tackle life’s daily challenges. Through this program, members find the discipline and confidence they need to make safe and positive life choices. In addition, BROTHERS members provide mentoring support to middle and elementary students on a weekly basis and were recognized for volunteering over 1,500 collective hours of community service in 2011. One of the many program goals set by BROTHERS is to have every member graduate from high school on schedule. Since the program’s inception in 1989, 100 percent of the members have graduated from high school, with a large number going on to college. Data shows that in 2011, 100 percent of the 56 participating seniors in the BROTHERS program graduated from high school and 22 had scholarships to college. Of these graduates, 50 percent advanced to college, 40 percent found permanent employment, and 10 percent enlisted in the military. In addition to their many social and community activities, each year BROTHERS schedules college tours for graduating seniors interested in continuing their academic education. Last year, seniors toured over 15 college campuses throughout Delaware, Maryland, Virginia, North Carolina, South Carolina and Georgia. Funds donated by local supporters were used to go towards the cost of the college tours. If you are interested in making a donation towards the BROTHERS annual college tour, please contact Lauren Banfe at 301–840–1545 or

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Nancy Dworkin Award Family Services’ Early Head Start Family Support Worker Selected for the 2012 Nancy Dworkin Outstanding Service to Youth Award On March 14, 2012 the Montgomery County Commission on Children and Youth presented Family Services, Inc. (FSI) Early Head Start’s Madeleyne Munoz Castaneda with the 2012 Nancy Dworkin Award for Outstanding Service to Youth in the “service provider” category. This annual award, co-sponsored by the Commission, Gazette Newspapers and Adventure Theatre, recognized Ms. Castaneda for her commitment and dedication to serving young people in Montgomery County. The award ceremony was held at Adventure Theatre in historic Glen Echo Park in Glen Echo, MD. “I love my job”, said Madeleyne Castaneda, an EHS Family Support Worker and award recipient. “When I start working with teens and their families, I let them know their goals are my goals, and I’m here to help them be successful.” Early Head Start staff and family members were on hand for the ceremony as local officials expressed their appreciation for her hard work and the support Ms. Castaneda has provided to Montgomery County youth over the years. Ms. Castaneda has been instrumental when working with teens and their families, both as a Child Development teacher for teen parents, and as a coordinator for the college and career readiness summer program called The Keys to Success/Las Llaves al Exito. “Madeleyne is a great asset, not only to the families she serves within our programs, but also to her coworkers,” said Monica Ortiz, EHS Program Manager. “She is always lending a helping hand and her commitment to teen parents and their children has lead to terrific program outcomes.” For the past four years, Ms. Castaneda has continued to develop and implement the Keys To Success, a bilingual summer program offered to teen parents. She actively assists in recruiting and retaining English and Spanish speaking participants for the program, including teen fathers. The summer program is an eight week educational and career mentoring program offered to high school students in the Gaithersburg/Germantown area who are pregnant or parenting young children. The Keys to Success promotes career and life skills development and guides students as they build career decision-making skills, as well as explore future educational and career options. In addition to providing leadership and support to teen parents enrolled in this program, Ms. Castaneda recruits guest speakers who present on topics such as financial responsibilities, legal issues for new parents, career services, and developing a professional and positive image. If you are interested in finding out more about FSI’s Early Head Start Teen Parent Program, or the Keys to Success summer program, please call Monica Ortiz at 301-840-3271 or email

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Top Madeleyne Castaneda receiving her award from a member of the Commission on Children and Youth Bottom 2 photos Madeleyne working with teens who are part of Keys to Success Program

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Youth Dreams of Boxing in Olympics It is Saturday, March 17th, 2012 and Jefri Gutierrez enters into the ring at the National Golden Gloves competition. It is rare that someone with as little experience as Jefri, who has only been boxing for a couple of months, would enter into such a prestigious competition. His coach thinks he is ready. As if he had been boxing for years, Jefri knocks out his opponents one-by-one, four in all, to win his first Golden Gloves title and medal. Jefri is the first person his coach has seen enter this competition for the first time…and win. This is the goal oriented life that Jefri has chosen to live, but his life hasn’t always been so easy. Even now he struggles to stay motivated. Growing up, Jefri had faced extreme challenges—he was living in the “wrong” part of town, his family did not have a lot of money, and he got involved with a bad crowd which led to a couple of minor criminal charges. With a positive attitude and determination, Jefri has been able to overcome these struggles. “I have realized that my past is my past, and all I can do is learn from these experiences, be a better person and focus on boxing,” said Jefri. When he was in middle school, Jefri got involved with Identity1, a confidence-building program in Montgomery County, MD geared toward Latino youth. Although he left for a short period of time when his “people” left the organization, he continued to stay connected to the group. It wasn’t until meeting Romeo Abraham, now Jefri’s Family Services’ Intensive Case Manager, that he decided to give it another chance. Romeo describes the last year and a half with Jefri as a complete transformation. “Jefri came into the program saying, ‘I don’t want to change because I am having way too much fun doing the bad stuff I do,’ but as soon as his daughter was born, something changed,” Romeo recalled. Jefri’s daughter has become his main motivation in life and she is what helps to keep him focused and on the right path.

1 Identity: Identity provides programs for Latino youth in Montgomery County, Maryland to help them achieve a sense of confidence, connection, and control over their lives. Our goal is to reduce social and cultural barriers that hamper Latino youths’ ability to participate fully in society’s benefits and responsibilities.

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When asked about Jefri’s biggest strength, Romeo stated “his determination, but this is all motivated by his daughter and ensuring that he is a good father to her.” Jefri exemplifies this focus and determination in his care for his daughter and making sure that she has everything she needs to have a better life than he did. He has strengthened the relation-

Jefri receives LEAP Award from Family Services’ Board member Mary Helen Carlson and Case Manager, Romeo Abraham

ship with his daughter’s mother, passed his GED, enrolled in college, continues boxing, and has begun working full-time in order to provide for both his mother and daughter. In this day and age, when teenagers are so easily influenced, it is extremely important to have great role models in the community helping youth. Jefri looks to Romeo as his role model, but more importantly considers him to be a “Big Brother.” He is always offering great advice and provides positive encouragement when Jefri gets discouraged. On May 31, 2012, Jefri was awarded a Life Enrichment Awards Program (LEAP)2 certifi-

PAGE 15 LEFT Jefri Wins Gold at the National Golden Gloves Competition

cate at Family Services, Inc. LEAP works to enrich the lives of 14-26 year- olds living in


the Washington, DC metropolitan area by providing goods and services which encourage

Jefri and his daughter Haley

youth transitions. Romeo nominated Jefri in hopes that Jefri would receive both a bicycle and a laptop with his award. The bicycle will be used in order to provide Jefri with reliable transportation to and from work and school, and to visit his daughter. The laptop will help him once he is enrolled back in school this coming Spring. This November, Jefri will attend an awards ceremony at the John F. Kennedy Center in Washington, D.C. with other LEAP award recipients nominated from other organizations. This night is designed to celebrate

RIGHT Jefri rigorously trains in the gym to strengthen his boxing skills

the accomplishments and milestones of all the young recipients. For now, Jefri’s dreams are set on boxing in the 2016 Olympics in Rio de Janeiro, Brazil. Jefri understands this will not be an easy journey but with hard work, a positive attitude, and dedication, anything is possible! Hope to see you at the Olympics, Jefri!

2 LEAP is a program of the HSC Health Care System and is administered by The HSC Foundation. LEAP is part of the Foundation’s Youth Transitions Initiative.

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Corporate, Foundation and Goverment Donors

THANK YOU TO OUR DONORS Allegra Print and Imaging America’s Charities Barnes & Noble, Washingtonian Center BioMed Realty Trust, Inc. Booz Allen Hamilton Bounce-U Byron House Carey International, Inc. Children of the Light Children’s Manor Montessori School Christ Child Society Church of the Resurrection Citi Foundation City of Gaithersburg City of Rockville Community Foundation for The National Capital Region Covenant Life Church Development Finance International, Inc. Diamond Drugs Eagle Bank First Books Montgomery First Potomac Realty Trust Freddie Mac Foundation Friendship Star Quilters Full Brite Cleaning Gaithersburg Gentlemen’s Club Geneva Day School Genvec Girl Scout Troop 2782 Girl Scout Troop 5938 Girl Scout Troop 766 Goshen United Methodist Church Governor’s Office for Children Youth & Families, Maryland Growlers Brew Pub High Country Basketry Guild Hilton Washington DC North/ Gaithersburg HSC Foundation IBM Employee Charitable Campaign John Brown Enterprises, Inc. Kaiser Foundation Health Plan of the MidAtlantic States, Inc.

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Kohl’s Laytonsville Woman’s Club Maryland State Department of Education McKinley Consulting Group, Inc. Montgomery County Collaboration Council for Children, Youth and Families Montgomery County Department of Health and Human Services Muslim Women’s Coalition Navy Federal Credit Union New Hope Presbyterian Church Payless Shoesource Phi Sigma Sigma Robert R. Gray Elementary School Roby’s & Co, Inc. Rossmoor Woman’s Club Salon Colour Inc Social & Scientific Systems, Inc. St. John’s Episcopal Church St. Raphael’s Catholic Church Substance Abuse and Mental Health Services Administration TCS Associates Team The Morris and Gwendolyn Cafritz Foundation Towson University Union Community Fund Unique Thrift Store United Way of Metropolitan Atlanta United Way of Central Maryland United Way of the National Capital Area University of Maryland Nursing School United States Department of Health and Human Services, Administration for Children and Families Verizon Wireless Washington Hebrew Congregation Weichert Realty, Gaithersburg/North Potomac William S. Abell Foundation Woman’s Club of Bethesda Woman’s Club of Laytonsville Woodworkers for Charity

Individual Donors



Robert Gingell

Joseph and Beth Arcarese Pearl Austin Jeff Brechbuhl M. Jeanne Burrous John and Mary Crowley Gail Daumit Lynn Dawson Mary Engle Irving Epstein Genoa Ann Fields Robert Giraldi Suzanne Harvey John Houston III Teresa Johnson John Kenneally Gary Kessler Richard and Carol Klinkner John & Mary Lee Peter and Kathleen Luongo Wendell and Jo Ann Mohr Nick Monaco Kevin and Janine Mooney David and Karen Moore Han and Megan Nguyen Kenneth and Nancy Oestreicher Stephen and Betty Perloff Kara Pokras Grace Sanchez Barbara Schaffer Stephen and Debra Schmal Mary Lou Shields William Shiflett Wendy Weaver Rose Wolters

$1,000–$2,999 Anne Marie O’Keefe John and Patricia Thompson

$750–$999 Marc Infeld Charles Kramer Christopher and Kara Stevenson

$500–$749 Audrey Ames Mary Helen Carlson John and Shelia Compton J. Patrick Enderson Carol Hayes Trung Vu

$250–$499 Lisa Barnum Danielle Blair Dean Cooper Catherine Doughty Margaret Einhorn Diane Ennist Thomas and Barbara Harr Jennifer Jacobs-Moore Bethany Kandarian Olive Lewis Jason Martin Kylie McCleaf William Morgan Meredith Myers Monica Ortiz-Neustrup Esther Pinder Bruce Rothrock Diane Rowley Susan Ward

Under $100 Tanna Abraham Frances Abrams Marta Acosta

Alis Africano Owen and Diane Ambur Scott Angus Toby and Philip Gilbert Berman Enith Bermudez Linda Block John and Marie Boston Frederick Brown Lois Burstein America Caballero Kassandra Cardozo Jessica Cates-Bristol Sue Chen Marlene Clark William and Sandy Clem George and Lenore Cohen Kelly Collins Tim Conner Angelica Cornejo De Soto Janet Curran Jeanne Davis Sharon Duncan Wendy Enderson Gregory Epstein Luz Escobar John Fassett and Miriam A. Bolotin Linda Fishman Hannah Flaks Melody Fopma Jude and Mary Franklin Lynn Gertz Marian and Winship Green Susan Greene Merewitz Emily Haight Marian Hallen Keith Harris Monica Hauser Judith Hines Kestel and Marianne Huffman

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(continued) Individual Donors

(continued ) Under $100 Lynn Hyde Hilary Katz Pearl Katz Laura Keefe Sarah Kessler Elizabeth S. and Elizabeth B. Klinger Megan Krym Judy Leung Arthur Lord Bobbie Macdonald Lacey McCourt Anna McGeorge Lillian Mencos Maureen Mills Elizabet Molesworth Pat Mooney James P. and Kathyrn Morbit J. Frederic and Elizabeth Mushinski Karen Neel Donald Nelson and Ms. Penelope J Fovall

Jenny Ngugi Gail Niedelman Sarulatha Nithyanan Collin Parker Fredric Parsons Charles and Elaine Pavitt and Gilby David Perkins Cyndi Phillips Timothy Pritchard Swaroop Rao Bernice Richmond Claudia Rios-Phelps Zena Rollins Kacy Rollins Pritchard Mariabel Rosario Gomez Becky Roth Paul and Judith Schwartz Erica Seckler Kelly Shanahan Charles Short Carmella Singer Sandra Smith Robert and Jean Steele Mary Stiles Thomas Sumser Lucia Torres Valerie Toyer

Hue Tran O K and Irene Warnlof Stanley Watkins Debra Welborn Byron Willis Terry Zetts

In-Kind Contributions Sylvia Barnes Kim Bobola Mary Brough Amy Brown Jamie Foroughi Jennifer Kline Jackie Klueger Stief Kelly Lague Joan Liversidge Heather Locraft Larry and Lorena Memberg Nancy Nalle Emily Noll Debra Schaffer Paul Seckler Mat Segal Janet Skoll Tracy Trupp Kelly Trusilo Jessica Twedt

Montgomery County Councilmember Craig Rice reads to the kids at Watch Me Grow Child Development Center during the Scholastic Book Fair week.

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Financials Condensed Balance Sheet for the Year Ended June 30, 2012 ASSETS Current assets


Property and equipment (net of depreciation)


Other assets—deposits


Total current assets

9,217, 345

LIABILITIES & NET ASSETS Current liabilities


Long-term liabilities


Total liabilities


Net assets—Unrestricted


Net assets—Temporarily restricted

Total net assets

2,592, 504

Total liabilities and net assets

9,217, 345

Revenues Donations and public support



Revenue from services to the public



Government Agency funding of programs



Total revenues



Expenses Program services Labor and benefits



Other program costs





Support services



Total expenses



Total program services costs

Excess of revenues and public support over expenses


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Charles Kramer, Jr. President

Diane M. Ennist, JD President-Elect

Marc Infeld Treasurer

Carol Hayes Secretary

Mary Helen Carlson, JD

Emmet Cavanagh

Gail L. Daumit, MD

Catherine Doughty

Robert Y. Hamilton, Ed.D

Suzanne J. Harvey

Paul (Pat) Mooney

Esther A. Pinder, MD

Steven S. Sharfstein, MD

Leslie J. Graham

William (Bill) A. Morgan

Anne Marie O’Keefe, PhD, JD

Mary Stiles-Hendler

Trung K. Vu

* Not Pictured—Laurie Giner

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SENIOR Management STAFF Thomas E. Harr, MBA, MLS

Executive Director

Kylie McCleaf, MA, CPRP

Deputy Director

Ronald Stehlin, MBA

Chief Financial Officer

Chris Ortiz, MBA

Director of Human Resources

Meredith Myers, MSW

Associate Director for Community Development

Wendy Enderson

Director of Marketing & Communications

Lisa Barnum, LCPC, CPRP

Director of Health Information Technology

Jennifer Crawford, JD, LCSW-C Director of Community Based Clinical Services Kara Pokras, MA, CPRP

Director of Psychiatric Rehabilitation Services

Sandra Smith. LCPC, NCC

Director of Quality Assurance and Quality Improvement

Susan Ward, LCPC

Clinical Director, Betty Ann Krahnke Center

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610 East Diamond Ave. Suite 100 Gaithersburg, MD 20877


CFC #28943

United Way #8098

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MD Charity #3190

Family Services, Inc. Annual Report 2012  

We designed the annual report for Family Services, Inc. again in 2012. Based on the principles of "Neighbors Helping Neighbors," Family Serv...

Family Services, Inc. Annual Report 2012  

We designed the annual report for Family Services, Inc. again in 2012. Based on the principles of "Neighbors Helping Neighbors," Family Serv...