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FIRST CONTACT Headline news for primary care partners

New model of care for diabetes SWBH and Birmingham Community Healthcare Trust are launching a new model of care for diabetes. Each practice will have direct support from a specific named team, comprising a diabetes consultant and diabetes specialist nurse. This will include advice and guidance, joint consultation clinics and education and training opportunities. All practices will be receiving further information about this exciting development in the next month. In parallel to the transformed specialist service SWB CCG will also be commissioning a new Diabetes Local Improvement Scheme (LIS) which supersedes the previous Diabetes Local Enhanced Service.

The events will take place monthly on both City and Sandwell sites. The schedule of dates for 2014 can be found on our website – click here to find out more and to register. Diabetes first More about diabetes coming soon.

The Birmingham and Midland Eye Centre (BMEC) has forged ahead with another first in glaucoma surgery. Mr Imran Masood, Consultant Ophthalmologist, is the first in the UK to perform the new ‘Glaukos Supra-choroidal Stent’ procedure. The innovative procedure involves inserting the new stent device directly into the suprachoroidal space, resulting in a significant reduction in eye pressure for adult patients with glaucoma.

Beacon services To find out more about our Beacon services, click here.

The first Symposium event will take place on Thursday 23rd January 2014 at 1pm at Sandwell Medical Education Centre. Lunch will be provided.

Trust seeks to appoint Primary Care Director If you take a look on the swbh.nhs.uk/ workforus website you will find the advertisement (closes February 6) for our first director drawn from local general practice. We are looking to appoint a senior clinician to advise us on how best to work with primary care providers. The sessional post-holder will join the practice support team. This a great opportunity for somebody wanting to help shape transformation in how we deliver care and how we approach integrated working.

Glaucoma surgery first Read more about this innovative surgery.

The Trust has awarded three services the prestigious Beacon Status, as an acknowledgement of their excellence, vision, innovation, research and patient satisfaction. Gastroenterology, the Breast Unit and Gynaeoncology were successful in their bids to secure Beacon status, competing against eighteen other services from across the Trust.

GP Clinical Symposia Programme 2014 SWBH are pleased to announce the launch of a GP Clinical Symposia Programme: a series of education and networking events for GPs.

BMEC first in glaucoma surgery

Beacon Services leading the way

Issue 1 • December 2013

Dementia-friendly wards opening

In November, SWBH opened its first dementia friendly ward, where patients admitted with dementia will be cared for in an environment specifically intended to reduce confusion and fear in patients and stimulate their memories. By the time the programme is completed in March 2014, one in five wards across the Trusts’ sites at City, Sandwell and Rowley Regis Hospitals and Leasowes Intermediate Care Unit will be dementia friendly, with two conservatories for patients also planned.

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Update on… Right Care Right Here Rowley Regis Hospital/PCAT A new GP-led patient referral centre is set to open at Rowley Regis Hospital to help relieve pressure on hospital services over the winter period. The centre will be run by Sandwell and West Birmingham Hospitals NHS Trust and funded by Sandwell and West Birmingham Clinical Commissioning Group (CCG) initially until March 2014. The centre brings together expertise from GPs, community matrons, nursing and therapy staff, to give patients the care in one place.


Hello to… Tony Waite Director of Finance and Performance Management Colin Ovington Chief Nurse Dr Syeda Huma Naqvi Consultant Geriatrician Dr Shaun Nakash Clinical Director Acute Medicine Dr Nithin Nair Consultant Histopathologist Dr Jonathan Swindells Consultant Microbiologist Dr Cliona Magee Consultant in Emergency Medicine Dr Dilip Gandhi Consultant Paediatrician Dr Venkat Sudigali Consultant Radiologist/Paediatrics Dr Ahmed Elattar Consultant Gynae-Oncologist

Goodbye to… Professor Richard Lilford Non-Executive Director Dr Rosamund Donovan Consultant Radiologist Dr Kim Varma Consultant Dermatologist Dr Peter Verow Occupational Health Consultant

Contact us Please contact the Practice Support team with any concerns, issues, feedback about SWBH or if you would like to arrange for the team to visit your practice. Dottie Tipton U dottie.tipton@nhs.net S 0121 507 4309 Rebecca Buswell U rebecca.buswell@nhs.net S 0121 507 4213 Choose & Book swbh.nhs.uk/practicesupport/ how-to-refer-your-patients Consultant Directory swbh.nhs.uk/practicesupport/ consultant-directory GP Symposia events swbh.nhs.uk/practicesupport/ education-training/

Who are the ‘Practice Support’ team? The Practice Support Team is made up of: Neetu Sharma (Head of Strategic Planning), Dottie Tipton (Primary Care Liaison Manager) and Rebecca Buswell (Project Support Manager). The team is in the process of visiting GP practices to meet with practice teams to hear your impressions on the services the Trust provides. We have already visited some practices and have made changes to our services, including: yy Improving the Trust’s reporting on diagnostics to approximately five days yy Arranging for letters to be sent electronically to practices yy Introducing a series of education events (launching in January 2014).

Focus on pelvic floor muscle rehabilitation Service overview The Pelvic Floor Muscle Rehabilitation/ Continence service is offered by the Sandwell Musculoskeletal Physiotherapy Service. The service is run by specialist physiotherapists who provide teaching and supervision of pelvic floor muscle exercises, together with advice regarding the management of pelvic floor muscle dysfunction, including: stress/urge urinary incontinence (female/ male); pelvic girdle pain before and after pregnancy; dyspareunia; and prolapse which can be managed conservatively.

How to refer Referral follows the same format as that of the Musculoskeletal Physiotherapy route, whereby patients can call for an appointment on: 0121 507 2664 (option 3). They should ask for an appointment with the Continence Physiotherapist at the time of booking to ensure being booked into the correct clinic. We accept referrals from any source, including self-referral, and currently hold clinics at Sandwell General Hospital, Victoria Health Centre, the Lyng Cente for Health and Social Care and Glebefields Health Centre.

You said… …we did We have heard from a number of GP practices that our outpatient letters are not up to standard. We have been told that some letters are difficult to read as they are carbon copies, some are unclear as to whether the GP is required to book the follow up outpatient appointment, while others have been delayed for weeks resulting in difficulties for both the patient and the GP.

We have formed a working group to address this problem and we will be launching our new letter template within the Trust in the new year, incorporating all of the feedback we have received. We are also looking at our discharge summaries after receiving feedback that they did not include the necessary or relevant information, such as medication started and stopped.

NEXT TIME:

• Year of Outpatients • Waiting times • Primary care survey


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