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MARCH 2018

"A Hospitality Networking Organization"


Wineries of Santa Clara Valley

Passport Month: $45 March 3rd - March 31st Follow the Santa Clara Valley Wine Trail and wine taste at our 30+ wineries*. As a Passport holder, you have the opportunity to meet the talented winemakers and staff and learn how they produce some of the world’s finest wines. You can expect up to 4, one-ounce pours at each winery you visit during the month. Participating wineries may have food and entertainment, pour special select or library wines, offer barrel samples and many will offer attractive discounts on Passport Weekend. Check our website as we continue to update it with their schedules. We also welcome you to visit our local restaurants, wine bars and hotels that are offering Passport holders special offers during the month. Please check our website and your Passport book for those participating.

SVCA Code of Conduct - 2018  

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Discrimination of any kind cannot be tolerated. When accepting SVCA invitations do not impose by bringing a guest that was not explicitly invited, or by requesting an exception. (Never give invitations intended for SVCA Members to others UNLESS STATED). Members, who have RSVP and included a guest, must be in attendance with guest. No one under the age of 21 will be admitted to any SVCA event. When accepting vendor invitations graciously consider the cost of items they consume, and not take advantage of a host’s hospitality. (SVCA events are networking events, remember when stated Appetizers and one Drink – does not mean FREE DINNER). Always leave a tip commensurate with the actual cost of the items consumed. This applies to any services received for which it is customary to tip unless specifically told otherwise by the establishment’s owner or manager. Always thank a host prior to departure and follow up soon thereafter with a personally written note or email thank you. Always follow up on requests, inquiries, and invitations in a timely manner. (If you cannot make an event please let us know by the day before the event. This 24 hour notice will help them to judge food and wine for the event. This year Silicon Valley Concierge will be monitoring attendance records. If you miss three events in a given year you will be taken off the invitation list for Future events. Dress in business appropriate attire while performing professional duties or in a professional capacity, and maintain a well-groomed appearance. Registration Desk during events will be hosted for no more than 35 minutes. If you arrive later you may pick up your names tag and join in the event – NO DRINK TICKET WILL BE AVAILABLE for late comers.

Any member reported to be violating this SVCA Code of Conduct, and/or any member who is reported to have conducted themselves in an unprofessional manner which may disgrace their employer, guests, the SVCA association or their respective professional groups may be subject to:

SVCA events are Networking events, remember when stated Appetizers and one Drink – does not mean FREE DINNER…Don’t let this be YOU!


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offence asked to leave; 2nd offense can't attend 2 future events; 3rd offense 3 month...membership suspended until next calendar year or termination of membership in the Silicon Valley Concierge Association.

. Twitter: @S_V_Concierge


SupportingHR’sCodeofConduct. SocialSkills,RespectfulCommunicationand ProfessionalWorkplaceManners

9 Ways to Avoid Being a Barnyard Diner at the Buffet Table: The buffet-style of serving is practical, especially for a large group. In a private setting it offers a more casual atmosphere where people stand and mingle while they eat. It also allows diners to take smaller portions and select specific items to suit their preferences.

Not all buffets are the same. If you see a flashing neon sign that says, “All-You-Can-Eat-Buffet,” that’s exactly what it means. Additionally, if all you want to eat is plate after plate of only mashed potatoes, go for it. Then there’s the buffet-style of serving where the diner makes their selection serving themselves a portion similar to that of a meal off a restaurant menu. In most cases, the restaurant expects some people to go back for seconds, serving themselves a small portion. 1. Do not use your finger to taste-test. It is preferable that you take a chance. However, if you must, using the serving spoon, place a drop onto your plate, then using your utensil, quickly taste. 2. Do not taste-test standing right above the buffet table; crumbs and morsels could easily land on the platters; gross. 3. Do not pick your teeth or nose, scratch your head, or mess with your hair while you are in line; again, gross. 4. Do not hover or linger over the buffet table; keep it moving so that others can get to the food before it gets cold. 5. Do not take a three-person portion; it looks gluttonous and unsophisticated. 6. Do not stuff food into a doggy-bag or personal container; “all you can eat” applies to eating all that you can on the premises. 7. Do not sneak in an extra person when you only paid for one; that is considered stealing! 8. Do not make a scene when they’ve temporarily run out of your favorite dish. 9. Do not hold up the line because you’ve decided to take photos, answer a call or reply to a text; keep your phone in your pocket. “I’m Starving and It’s Free!” A Revealing Message About You. There are some people who are under the impression that every buffet table is an “all-you-can-eat” meal. Wrong! At networking and other business-related events the host usually provides finger-foods as appetizers (a snack before a meal) as a courtesy for their guests. But what happens when a guest takes advantage of the complimentary perk?

Here are few of the most common unprofessional behaviors and what it says about you:  When you overload your plate.

Perceived Impression: Inconsiderate, only thinking of yourself to satisfy yourself, lack of judgement and probably gross table manners. When you take extra portions as you leave.

Perceived Impression: A free loader. Takes advantage of a situation, likely to steal no regard for other guests or host (clients). When you complain about anything and everything.

Perceived Impression: You lack discretion. You are ungrateful. You are not a positive influence. You have never hosted an event. When you show up late and expect special treatment.

Perceived Impression: It shows lack of respect for host and guests. You are ‘high-maintenance.’ You can’t be counted on. You’re there for the wrong reasons. When you show up poorly or sloppily dressed. Perceived Impression: Lack of respect for host, guests, and yourself—could this be a reflection of your work? Lack of effort. Arrogance; take me as I am attitude.

If you are career-oriented, don’t let your quest for “free stuff” guides your behavior. In a business related event, rude or gorging behavior will close doors to opportunities and result in being removed from future guest lists. Why do you think that interviews are conducted over lunch or dinner? You can learn a lot about a person over a meal. What are people learning about you? If the event is work-related, remember that it is an extension of your job. Whether you see it or not, people are watching and forming an impression about you. . In a business setting: No taste-testing—take a chance, if you don’t like it, leave it. You are there to preview the refreshments and to network.

_________________ For over fifteen years, Rosalinda Randall has been helping businesses and individuals fine-tune their professional presence, improve communication style and refresh their social skills–making the workplace a more respectful and enjoyable environment with less conflict and less drama.

Website: Book: “Don’t Burp in the Boardroom” Twitter: @rosalindatweets Office: 650.871.6200 Email: ©2018 Rosalinda Oropeza Randall VALLEY ACCESS ELECTRONIC MAGAZINE/4


There was a runaway favorite for best Bay Area taco

By Jessica Yadegaran The best Bay Area taco spot? The votes have been counted and it’s Zona Rosa, which has locations in San Jose and Los Gatos. It was a runaway victory for the gourmet Mexican restaurant, 3039 votes to 241 for La Victoria, a casual taqueria that is also based in the South Bay.

Santa Clara’s all-French-fry restaurant By Linda Zavoral #GetFried Fry Cafe, a specialty French fry eatery, will open its first California location this Monday, March 5. The restaurant will fire up the fryers for the lunch crowd starting at 11:30 a.m. at 4300 Great America Parkway, near Mission College and Levi’s Stadium. Inspired by Canada’s poutine shops and Amsterdam’s fry cafes, founders Chris Covelli and Garrett Green launched their first #GetFried in 2015 in Buffalo, New York. Since then they’ve adopted a franchise model. They incorporated the hashtag into the restaurant’s name to better connect with their core audience, millennial fastcasual diners. This Silicon Valley restaurant will be operated by Robert and Lynette Crum; he’s a former head chef at Il Fornaio.

On the phone after the polls closed on Thursday, Zona Rosa owner and culinary director Ann Pizzo expressed her gratitude to customers, friends and family for their tireless support and numerous votes. “I was so excited I was even in the lineup with Copita, Dona Tomas and Cosecha, Mexican restaurants I really admire and respect,” Pizzo said. She also admitted she was surprised that Zona Rosa won against La Victoria. “Everyone loves a traditional street taco. I don’t think that’s ever going to go away,” she said. “But now there’s also this new way of embracing Latin foods in healthy and creative ways, like Zona Rosa does.” We think the two can co-exist beautifully. To celebrate, Pizzo is hoping to make T-shirts emblazoned with their “Best in the Bay Area” moniker and maybe even roll out a taco cart in front of The Alameda location in San Jose for a little private party soon.

Want a healthy touch? The Santa Clara Salad will combine spring mix lettuces with avocado, tomato, onion, blue cheese, dressing — and French fries.

And how’s this for great timing: Pizzo revealed that the San Jose location will be expanding its square footage to include double the seating, including more outdoor space and an expanded waiting area. The expansion should be complete come summer. Zona Rosa is located at 1411 The Alameda in San Jose and at 81 W. Main St. in Los Gatos.



On the menu are six styles of fries and more than 20 toppings, sauces or other options.



BRAND-NEW PRODUCTION FROM CRYSTAL BY CIRQUE DU SOLEIL Coming to San Jose's SAP Center March 28–April 1, 2018

The Metro Chamber’s most prestigious event, the Annual Gala honors outstanding businesses and individuals who make

Cirque du Soleil will bring Crystal, its 42nd production and first-ever experience on ice, to San Jose’s SAP Center from Wednesday, March 28 to Sunday, April 1, 2018. World-class ice skaters and acrobats take their new frozen playground by storm with speed and fluidity as they challenge the laws of gravity with a flurry of unexpected acrobatics. A new kind of performance as Cirque du Soleil meets the ice. This will be the only Northern California engagement of Crystal.

The Festival takes place March 21 - 25, 2018 in the heart of America's world-renowned wine country, Sonoma Valley, California, just 45 minutes north of San Francisco. At the Sonoma International Film Festival, we value the filmmakers as much as our industry leaders and celebrities. All are treated to our unique accommodations program and have the opportunity to interact with industry professionals and audience members in one of the most intimate, relaxed and inspiring settings in the festival circuit. Great networking opportunities with industry professionals have led to distribution.

Tickets for the San Jose engagement are available for purchase at Crystal - A Breakthrough Ice Experience Crystal, the show’s main character, sets out on an exhilarating quest to fulfill her destiny as she dives into a world of her own imagination. She soars through this surreal world at high speed to become what she was always destined to be: confident, free, and empowered. Crystal is about looking at things from fresh angles, peeking through the veneer of everyday life, reframing one’s daily reality to see what one might have missed. Sometimes the only way to appreciate things is to look at them sideways. Discovering one’s individuality and uniqueness requires venturing out on thin ice. VALLEY ACCESS ELECTRONIC MAGAZINE/6

Ilya Blinov Tchaikovsky, The Seasons Friday, April 6 at 7:30 pm Mountain View Center for the Performing Arts Ticket Office: 650-903-6000 | Contact: Shonda Ranson 650-903-6551 |

April 2018 EVENTS TheatreWorks Silicon Valley The Bridges of Madison County Book by Marsha Norman Music and Lyrics by Jason Robert Brown Based on the novel by Robert James Waller Directed by Robert Kelley Previews April 4 - 6 at 8 pm April 7-29: Sundays at 2 and 7 pm Tuesdays and Wednesdays at 7:30 pm Thursdays and Fridays at 8 pm Saturdays at 2 and 8 pm

Pianist Ilya Blinov presents an illuminated recital on Tchaikovsky’s The Seasons. The performance combines music, narrative, and videos. Twelve piano pieces by a celebrated Russian composer will allow you experience a year in Russia in just one hour. You will ride a troika, experience white nights and go hunting. Exciting. Educational. Enlightening. Lamplighters Music Theatre Iolanthe Singalong By Gilbert & Sullivan Sunday, April 8 at 2 pm Featuring a shepherdess the lords all want to marry; her beloved, who is half-man, half-fairy; the tour de force “Nightmare Song;” and a band of feisty fairies doing battle with a dim-witted Parliament. Join the Lamplighter principals and orchestra, and sing along any and all parts. Costumes encouraged! City of Mountain View Youth Advisory Committee Teen Open Mic Night Friday, April 27 at 7 pm The City of Mountain View’s Youth Advisory Committee is proud to present their second Teen Open Mic Night of the school year! Come out and enjoy an evening of teens showcasing their talents during the city's first ever - Teen Week Visual Art on Display in the MainStage Lobby: Works of local artists are on display in the Center's lobby on a rotating basis. Works of art available for sale may be purchased through the Mountain View Center for the Performing Arts Ticket Office Wednesday – Saturday from noon to 6 pm. Doron Noyman ( Acrylic, Oil & Resin on Canvas April 10, 2018 - June 7, 2018

This sweeping musical romance about the roads we travel and the bridges we dare to cross recalls the unexpected affair of a devoted Italian-born housewife and a roving National Geographic photographer —four sensual, heartstirring days that would never be forgotten. Set amidst the cornfields of Iowa in 1965, it is an intimate remembrance of love both lost and found, brilliantly adapted by a Pulitzer Prize playwright and Tony Award composer from one of America’s favorite novels.



EGGSTRAORDINARY EGG HUNT March 31 & April 1 Hop aboard the Roaring Camp Eggspress train for an Eggstraordinary Egg Hunt on Saturday and Sunday, March 31 and April 1. Hear the story of Peter Rabbit as the train chugs its way up Bear Mountain. Visit the Easter Egg patch and hunt for colorful chocolate candy eggs hidden by the Easter Bunny. Kiddies receive prizes for specially marked eggs. Easter crafts and games for children riding the train. The Easter Eggspress departs at 11:00,12:30, and 2:00 pm.. Parking is $10. Train rides are $29 for adults, $23 for children (2-12 years). Children under 2 are free. Advance reservations recommended. To make reservations, call Roaring Camp at (831) 335-4484 or visit

Our Silicon Valley NACE Industry Awards dinner benefiting The Foundation of NACE will take place at the Westin, Il Fornaio in San Jose, on March 21, 2018. Please join us for a wonderful evening acknowledging the best in the industry. Help us grow this strong, vibrant community! Share the NACE love by encouraging your friends, colleagues and employees to take their professional development and connections to the next level. When you refer a friend or colleague you save $50 off your membership. List your name as the referrer on the membership application form and NACE will apply a $50 credit to your membership.

Tickets Model Railroad Exhibit April 7 & 8 The California Central Coast Model Railroad Club displays its On30 modular railroad at Roaring Camp Railroads April 7 and 8. These avid hobbyists will be exhibiting and operating their On30 modular railway in Bret Harte Hall, from 9:30 am to 3:30 pm Saturday and 9:30 am to 2:30 pm Sunday. See narrowgauge equipment roll through realistic scenes from central California during the early 1900’s. Railroading enthusiasts will recognize the logos of wellknown railways operating in the United States from past years. For information on model trains, visit Admission is free. Parking is $10 per vehicle. Steam trains to Bear Mountain depart at 11:00 am and 12:30 pm. Train fares are $29 adult; $23 children (ages 2-12 years). Beach trains depart from Roaring Camp at 10:15 and 2:15 pm; northbound from Santa Cruz at 12:15. Beach train fares are: $31 adults, $26 children (ages 2-12 years)

. Registration details    

$65 for Silicon Valley NACE Member. $85 for Non Members Raffle tickets: one for $5 and five for $20 Please RSVP by 5pm Monday, March 12th, to avoid the $10 late fee.

If you encounter a problem registering, call Lindsay Fogarty at 925-373-1934

Roaring Camp is in Felton, six miles north of Santa Cruz. Exit State Route 17 at Mt. Hermon Road. Drive 4 miles to Felton. At Felton, turn left on Graham Hill Road, then drive ½ mile to the entrance (80 miles southwest of San Francisco, 30 miles west of San Jose). For more information, visit VALLEY ACCESS ELECTRONIC MAGAZINE/8


Chef Chu’s We were recently invited to a dinner at Chef Chu’s restaurant in Los Altos. Open since 1970, a very popular destination for Chinese food. We arrived at 7:00 p.m. to find quite the waiting line to get seated. Luckily our hosts had made reservations and so we bypassed and went directly upstairs to a large, full room of diners. We were seated in the back and the table was beautifully set. Tuesday, March 13

Although quite noisy, everyone appeared to be having a wonderful time.

5:30 - 7:30 p.m. Gordon Biersch Brewery 33 E San Fernando St San Jose, CA 95113

We were immediately greeted by our server and our drink orders went in promptly and came back very fast. They have drink specials, be sure to check them out. I ordered the Shanghai Cosmopolitan (10.00) premium vodka, pomegranate juice, Cointreau and fresh lime. The hosts had ordered ahead of time and I have to say the food was delicious!

Join the Silicon Valley Business Journal for our BizMix & Brews. Enjoy the relaxed atmosphere in Downtown San Jose and enjoy the brews from Gordon Biersch. Mix and mingle, celebrate 2018 with the Silicon Valley Business Journal, munch on delicious bites, sample some great Brews, all while meeting our editorial team and other business professionals. Register Now

We began with Egg Flower Soup (8.95) A rich chicken broth simmered with Chinese Greens, tomato chunks, scallions and delicate egg blossoms. Next for us, came the Pupu Platter (11.95) A selection of appetizers, including crab and cheese puffs, fried jumbo prawns, grilled chicken sticks and vegetarian spring rolls. We then encountered the Classic Beijing Duck (45.00) Done in an iron cast Chinese oven, served with steamed lotus buns. Barbequed in their traditional Chinese oven until crackling brown and the fat naturally removed from the slow cooking process, Crispy on the outside, tender and lean on the inside, deboned and hand carved by their chefs. This dish was the hit of our evening! Next came Chef Chu’s live main lobster in ginger sauce. (Market Price) tossed with a light, rice wine, ginger and scallions. Of course we also had fried rice and at this point I was full. The dinner ended on a high note with the Glazed Apple (12.95 – Fresh apple wedges, lightly battered and deep fried, then dipped in a hot caramelized syrup, topped with a hand-pulled candy nest. All I can really say after all that is, you should go, check out the menu beforehand so when you make your reservation you’ll be able to add any of the specialties that take a while to make, like the duck.























Dear Hospitality Industry Partner: The Silicon Valley Concierge Association is pleased to announce our celebration at our next Annual Hospitality Awards Event to be held on Thursday, September 27, 2018 at Cinnabar Hills Golf Club.


The awards event offers a special opportunity for your company to sponsor the event or donate goods for our Silent Auction, which goes towards our SVCA Hospitality Scholarships, awarded to Students Programs in Hospitality Programs in Santa Clara County and Hospitality Programs Non-Profits. Sponsors and Donors will receive recognition at the Hospitality Awards Event and will be acknowledged in the event program as well as the Silicon Valley Concierge Association’s “Valley Access Electronic Magazine”. Gift Certificate Prize Donations may be mailed to: (501-C 77-0455469) Silicon Valley Concierge Association P.O Box 2545 Saratoga, CA 95070 You may contact us via e-mail at: or to arrange for items to be picked up. To ensure timely acknowledgement in our events program and Valley Access Magazine we respectfully request that all sponsorships and donations are received by September 1,2018. Since 1995 the Silicon Valley Concierge Association has been recognized as the leading professional non-profit organization dedicated to the education and advancement of its members. The SVCA assists members in enhancing their professional skills through networking and familiarization events, meetings, and electronic newsletter/social media.

We have our brand new "Backyard Bayou" exhibit opening this Summer PARTNERING WITH SILICON VALLEY CONCIERGE ASSOCIATION

We believe that “A Hospitality Networking Organization” is beneficial to all of us. The art of creating and maintaining positive relationships is a significant factor in the success of the SVCA and its hospitality partners. We thank you in advance for your consideration in supporting the Silicon Valley Concierge Association and look forward to seeing you at the awards event! Sincerely,

Mori Mandis SVCA President






Pruneyard Plaza PY Kitchen


tacolicious TOLL HOUSE

SUPPORT OUR PARTICIPATING SVCA SPONSORS (If your logo does not appear please send to:

Alameda Family Funeral &Cremations AreaOwl Inc. Balloonatics Boudin Bakery Buca di Beppo Business Women of Silicon Valley with/Maggianno's Cal Coast Kettle Corn Campbell Chamber of Commerce Canine Companions Cannella Spirits Catered Too! cb photo design studio Celestial Face & Body Painting Christmas in the Park Cinnabar Hills Golf Club Citti's Florist ComedySportz Inc. Cooper-Garrod Estate Vineyards Corinthian Transportation Curry Roots Dali17 Museum Discover Silicon Valley DJMB Entertainment DoubleTree By Hilton Campbell- Pruneyard Plaza & PY Kitchen Dry Creek Grill Eastridge Center Equinox Winery Fairfield Enterprise Fairmont Hotel San Jose Fitz Place Fogo De Chao Fortino Winery Garden Court Hotel Gilroy Welcome Center Graphic All Ways Guglielmo Winery Hammer Theater Handheld Catering Happy Hollow Zoo Hermitage Brewery Hermitage Brewing Company Holiday Inn San Jose Silicon Valley Homewood Suites by Hilton San Jose North Hornblower Cruises & Events Hotel De Anza & La Pastaia Restaurant House Family Vineyards Il Fornaio San Jose J Lohr Winery Kemper Sports Knowhere Holdings Last Call Band LB Steak Left Bank LvL44

Magnolia Jazz Band Maple Tree Inn Marriott Hotel – San Jose Mineta San Jose International Airport Mission College Monopoly in the Park Mosaic Global Transportation Moving Green Today Olla Cocina Pier 39 Plaza Suites Prime 109 Steaks Residence Inn & SpringHill Suites SJC Residence Inn/ Marriott San Jose Cupertino Rexford Winery Ritas of Campbell Roaring Camp Railways Roudon Smith Winery Sal’s Airport & Limousine Service San Jose AV Rentals San Jose Downtown Association & Foundation San Jose Marriott Hotel & Arcadia Restaurant San Jose Museum of Art SVO San Jose Theaters Santa Clara Convention & Visitors Bureau Santa Clara Convention Center Santa Clara Valley Brewing Santa Cruz Mountain Wine Growers Association Santa Rosa Metro Chamber of Commerce Sedona Pies See's Candies Silicon Valley Business Journal Silicon Valley Capital Club Starbright Theater Strike Brewery Sushi Confidential tacolicious TapSnap1050 Team San Jose Testarossa Winery The Cocoa Exchange The Mountain Winery The Tech Museum of Innovation Tico Coffee Roasters Toll House Hotel Tony’s Caterers Uproar Brewery Visit San Jose (Team San Jose) Visit Santa Cruz Walt Disney Museum What Up! Silicon Valley Winchester Mystery House Women's Networking Alliance Wright Station Vineyard & Winery

VALLEY ACCESS ELECTRONIC MAGAZINE - CONTRIBUTORS EDITOR/PUBLISHER Executive Board Members Mori Mandis, President Christopher Citti, V.P. Communication/Events Chair Robbie Schlosser, Director of Administration Marianna Khienkina, Director of Finance Michael Mulhern, Director of Sponsorship

Members of the Board Robert Robledo, Liaison SV Business Journal Nathan Emmett, Attractions Chair

Mori Mandis

CONTRIBUTORS TO VALLEY ACCESS E-MAGAZINE Linda Zavoral & Jessica Yadegaran Visit Santa Clara Stacee Novelli, Santana Row Concierge Mountain View Center of Performing Arts Silicon Valley Business Journal Roaring Camp Joanne Hirasaki, Rosalina Randall SVCA Web-site

Lillian Scoyen, Educational/Seminar Chair Victor Solanoy, Technology Chair Phillip Jaw, Hotel Liaison Karen Hennessy, Welcome Committee Carla Bohnett SVCA Photographer Jana Levic Fall Festival 2017-Events jana@balloonaticsevents Marketing Outreach Coordinator

Film and Photography The organizers may film and photograph the event. These materials will be used online and offline to promote Silicon Valley Concierge Association and to advertise future events. By attending the event you agree to appear in such films and photographs.


SVCA Membership SVCA Student $25.00 SVCA Member $50.00 Business Sponsorship $150.00 Platinum $500.00 Diamond $1,000.00 Info & Membership: SVCA - Membership P.O. Box 2545 Saratoga, CA 95070-0545 Michael Mulhern (membership@siliconvall Membership includes One complementary beverage and raffle coupon for each member and one guest upon check-in at applicable events.



electronic magazine


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